Managment test 1 part 2

______ rating an employee average on all dimensions

Central tendency

Two common reinforcement schedules used to change behavior are _____ and ____ schedules

Continuous and intermittent

Fixed ratio, variable ratio, fixed interval and variable interval are four subcategories of ___ reinforcement schedules

Intermittent

The use of 360-degree feedback is useful because it

Provides performance evaluation for all

The reinforcement schedules that produce the strongest behavior and are most resistant to extinction are variable ____ and variable _______

Ratio and interval

Skinner concluded that behavior is

Respondent and operant

Thorndike's observations that led to the law of effect were the behavior with _______ consequences tends to disappear

Unfavorable

Define performance Monitor and evaluate performance Review performance Provide consequences are the four steps for what system?

performance management system

Writing them down and rewarding yourself for achieving intermediate steps helps promote ______ to achieving goals

Commitment

Managers can provide tangible resources, time, contacts and coaching to improve employee ____

Competence

If a target behavior is rewarded every time it occurs then it is an _______ reinforcement schedule

Continuous

The theory that explains how people strive for fairness in social exchanges is _____ theory

Equity

Maslow's hierarchy of needs theory would predict that once the needs for affection and belonging are satisfied the for _____ will emerge as the most powerful

Esteem

______ represents the belief that effort will lead to performance

Expectancy

Piece-rate pay; bonuses tied to the sale of a fixed number of units is a example of a ____

Fixed

Paychecks (every two weeks or once a month); annual bonuses; and probationary periods is a example of

Fixed interval

The question " what intrinsic and extrinsic rewards will I receive if I achieve my desired level of performance?" represents which element of Vroom's expectancy theory?

Instrumentality

______ rating an employee high across all dimensions to make him feel good

Leniency

_______ rating an employee low for the year based on one late report at year end

Recency

The _________ schedules that produce the strongest behavior and are most resistant to extinction are variable interval and the other is variable ratio

Reinforcement

Goals that are specific, attainable, time bound and measurable are known as ______ goals

SMART

The theory that there is a purposeful if-then link between a target behavior and a consequence is

Skinner's operant theory

Specific, attainable and measurable are the key characteristics for _____ goals

Smart

Random supervisor "pats on the back"; spot rewards; random audits, random drug tests of athletes and employees; pop quizzes are examples of a

Variable interval

Slot machines that pay after a variable number of pull's lotteries that pay after a variable number of tickets sold is a example of a _______

Variable ratio