mbus 301: chapter 15 review

Kyle, an American, is giving a presentation in the Middle East. The audience is not laughing at his jokes, and people are even scowling at some of his hand gestures. What is most likely causing these unexpected audience reactions?

Cultural Differences

Sender barrier

No message is sent.

External

Tamika emails a supplier to ask for a price quotation on a product.

The transfer of information and understanding from one person to another is known as ______.

communication

Interpreting and trying to make sense of the message is called ______.

decoding

Active listening is the process of:

decoding and interpreting verbal messages

What is the ability to recognize and understand another person's feelings and thoughts?

empathy

Cell-phone and Internet-based technologies that generate interactive dialog among members of a network are known as ______.

social media

The means by which a communicator sends a message is called ______.

the medium

A manager sends a memo to notify his department of a new company policy. This is an example of ______ communication.

vertical

What type of communication flows upward and downward within the hierarchy of an organization?

vertical

Which is the most media-rich type of communication?

A face-to-face conversation

Encoding barrier

A message is incorrectly expressed.

What is cyberloafing?

Accessing the Internet at work for personal use

Vertical

Anne submits her vacation request to her boss.

Which actions could be considered microaggressions if they happen repeatedly?

Avoiding eye contact Interrupting someone who is speaking Mispronouncing a person's name

Connor rereads the email that he has received in order to make sense of its message. On what part of the communication process is Connor focusing?

Decoding

______ communication typically involves hostility, anger, or passivity, whereas ______ communication is assertive and direct.

Defensive; nondefensive

True or false: The prevalence of texting has made grammar and spelling rules less important in business communication.

False

How does access to social media tend to increase an organization's productivity? (Choose every correct answer.)

Higher performance Better collaboration among employees Greater job satisfaction

What are the types of formal communication? (Choose every correct answer.)

Horizontal External Vertical

How does having a social media policy benefit a business?

It helps prevent employees from posting inappropriate online comments that damage the company's reputation.

Which of the following is an example of a physical barrier to communication?

Jonathan and his team members are located in different time zones around the world, making it difficult to schedule video conferences together.

Which statements regarding social media strategies in business are true? (Choose every correct answer.)

Marketers should track the results. The message should be surprising.

How do men and women differ when making requests?

Men tend to direct; women tend to ask.

What are some of the main causes of poor listening in modern times? (Choose every correct answer.)

Mindlessness Information overload Cell phones

What technology has most profoundly changed the principles of management and the nature of how businesses operate?

Online social media

To avoid errors in writing, what precautions should be taken with every business communication? (Choose every correct answer.)

Pay particular attention to the spelling of people's names and titles. Watch for auto-correct errors.

What is phubbing?

Paying attention to a cell phone instead of focusing on people who are with you

Identify the disadvantages brought about by the digital age. (Choose every correct answer.)

Security breaches False information Cyberloafing

Sarah emails Joyce to let her know about a job opening. What is Sarah's role in the communication process?

Sender

What are the causes of cyberloafing? (Choose every correct answer.)

Social norms Addiction Boredom

Cross-cultural barriers to communication often result from which differences?

Style Language

Horizontal

Suzie emails a coworker to inform him that she has finished her part of a team project.

According to Dale Carnegie, what are the three rules of an effective speech?

Tell them what you said. Say it. Tell them what you are going to say.

Medium barrier

The channel of communication is blocked.

What conditions must be present before a company's social media strategy will succeed?

The company's personnel must be competent in using technology. The company must dedicate resources to the effort. The company's customers must have social media skills.

Receiver barrier

The message is unable to be received.

Which of the following are types of informal communication channels? (Choose every correct answer.)

The office grapevine Face-to-face communication

Decoding barrier

The recipient is unable to understand the message.

Why do businesses establish a presence on social media platforms?

To interact with customers To increase brand awareness To increase sales

What does a social media policy for a business typically specify?

What consequences will be imposed on employees who fail to comply When employees are allowed to use social media Who is allowed to participate in social media at work

Which statements accurately describe the way gender influences communication? (Choose every correct answer.)

Women emphasize sharing over reporting. Men are less likely to admit when they feel uncertain.

According to research, what is the main cause of people ignoring others in favor of paying attention to their phones?

Worry about missing out on social network activity

The process of actively decoding and interpreting verbal messages is known as ______ listening.

active

Good communicators are ______ and effective. That is, their messages are transmitted in a short time and people understand them.

efficient

Miriam's employee explains that he was absent because his wife was diagnosed with cancer. Miriam thinks about what it would be like to be in her employee's position, and she realizes that she is both frightened and sad. Miriam is demonstrating ______.

empathy

In the communication process, translating a message into symbols or language for transmission is referred to as ______.

encoding

Putting a message into understandable symbols or language to send to another person is called ______.

encoding

Businesses can increase productivity by encouraging managers and employees to use social media to ______.

enhance their individual performance

True or false: The classic advice given by Dale Carnegie for public speaking is to say what you have to say only once.

false

The digital era and social media have caused major problems for businesses, including security breaches and ______.

false information

What does FOMO stand for?

fear of missing out

Samantha sent an email to Joyce, letting her know about a job opening. Joyce quickly responded with an email, thanking Samantha. Joyce's response is an example of ______.

feedback

The expression of a receiver's reaction to a sender's message is known as ______.

feedback

An organization's ______ communication channels include official memos, letters, reports, and announcements.

formal

Jackson sends a memo to his staff announcing a project review meeting to be held the next day. This is an example of ______ communication.

formal

What type of communication channels do not follow the chain of command and develop outside the formal structure of the organization?

informal

How well a particular medium conveys information and promotes learning is called ______.

media richness

An email, a handwritten notice, or a voicemail are each an example of a(n) ______ in the communication process.

medium

Juanita typed a long message to her professor asking for an extension on her paper's due date, but before she could hit send the battery on her laptop died and she lost the message. This is an example of a(n) ______ barrier to communication.

medium

Nanci needs to let Morgan know that the production line will be down until tomorrow and the items she needs to ship to the customer will not be ready on time. The information Nanci wants to share is called the ______.

message

The information that is shared in the communication process is called the ______.

message

What is a state of reduced attention that often leads to thoughtless, rigid behavior, and causes people to forget names soon after hearing them?

mindlessness

Anything that delays or obstructs any stage of the communication process is referred to, in general, as ______.

noise

During the professor's lecture, Jake was distracted by a classmate's coughing. This distraction is an example of ______ in the communication process.

noise

After a staff meeting in which a coworker criticized Elena, she approached him and stated calmly, "I am unhappy about the way you treated me during the meeting, and I want to discuss it." This is an example of ______ communication.

nondefensive

Eye contact, facial expressions, and body movements and gestures are forms of ______ communication.

nonverbal

What type of communication consists of messages sent outside of the written or spoken word?

nonverbal

The wall separating Henri from his manager made it hard to hear what his manager was saying. The wall is an example of a(n) ______ barrier.

physical

In the communication process, the person for whom the message is intended is the ______.

receiver

Sarah emails Joyce to tell her about a new project opportunity. What is Joyce's role in the communication process?

receiver

In the communication process, the ______ is the person wanting to share information.

sender

Colin decides to use Twitter to solicit feedback about a new product his company is introducing. In this case, Twitter is an example of ______ media.

social