Measure up A+ Core 1 -1101
A.) Tighten the video cable B.) Change display resolution C.) Update device driver D.) Replace Video adapter *
A Computer has a 19-inch LCD display monitor attached. The screen flickers intermittently. What should the tech try first to correct problem?
A.) Reset the screen connection B.) Contact manufacturer for repair C.) remove the battery, wait, and then replace battery D.) Perform factory reset *
A customer Complains that their smart phone's touchscreen is unresponsive. They have tried restarting and resetting the phone. What should the customer try next?
A.) Replace the monitor power supply B.) Replace the monitor interface cable C.) Install a monitor interface cable D.) Clean computers video interface card E.) Clean the monitor and ventilation slits. *
A customer calls to report problems with a display monitor. The monitor goes dark, and the power light goes off. After a few minutes, the monitor can be turned back on. What's the best way to solve problem?
A.) Bad battery B.) Device Charging port is damaged. C.) Damaged cable D.) Battery not completely discharged *
A customer has a tablet for over two years. The customer complains that the tablet's battery is not charging. The indicator lamp is illuminated on the tablet when it's connected to the charger. The customer has tried shutting the tablet down and restarting. What is most likely the problem?
A.) A hard drive head crash B.) An overpowered fan C.) An overclocked CPU D.) incorrectly installed RAM *
A customer reports they hear a loud clicking sound from within the computer chassis. Which of the following is the MOST likely cause of this problem?
A.) A faulty RAM slot B.) Incorrect Plug and Play drivers C.) Overclocked CPU D.) Corrupted CMOS settings *
A customer suspects that their Win-Based computer has a defective RAM module because the installed amount of RAM is not detected correctly by the UEFI firmware and Windows operating system. They replace the component with a known good module, but the computer still fails to detect the memory. Which of the following is the MOST likely cause of this problem?
A.) Charging port is dirty B.) Battery has gone bad C.) Tablets water damaged D.) Battery's dead *
A customer's tablet was missing for several days. after the customer finds it on a shelf in the laundry room, the tablet will not turn on. There is no response when pressing power button. What is most likely wrong?
A.) Sandbox B.) Private Cloud C.) VDI D.) VM *
A developer wants to test an application in an isolated environment to their laptop. Which of the following technologies should the developer consider? (Choose TWO)
A.) Create DHCP Reservation B.) Disable WIFI adapter C.) Update NIC drivers D.) Monitor for EMI *
A floor manager reports intermittent connectivity issues when using their newly installed workstation located in a heavy industrial facility. The tech verifies that the workstation is correctly connected to the switch and attempts to copy a large file from a central file server to the workstation. During the test, the tech notices that throughput oscillates widely when machinery is active. What should the tech do to identify the cause of the throughput issues?
A.) Ping B.) Tracert C.) Ipconfig D.) NSlookup *
A tech is experiencing dropped packets over their network. They suspect a faulty router and want to determine exactly where the packets are being dropped. Which tool should they use?
A.) How old is PC B.) Does your organization have documentation about problems with this proprietary application. C.) Has this happened before? What was the outcome? D.) Have you made any recent changes to your computer? E.) What is your level of technical expertise (novice, intermediate or power users)?
A tech is working at a company's help desk. An employee calls and explains that a proprietary application is no longer working on their computer. What question should the technician ask to help come up with a solution? (Select TWO)
A.) ping/t B.) netstat /a C.) Tracert /d D.) ipconfig /all *
A technician has to test the network path between their location and the destination. They want to make sure that the results include IP addresses, not hostnames of routers. Which command should they use?
A.) VOIP B.) E-mail C.) Instant Messaging D.) SSID *
A technician is helping to set up a SOHO network. They have been asked to implement QoS support on the network. Which of the following would be the most likely to require QoS support?
A.) 2560x1440 pixels B.) 7680x4320 pixels C.) 2048x1080 pixels D.) 3840x2160 pixels *
A user has a business need for a 4k-compliant monitor. Which of the following is the minimum display resolution that would be necessary to support this requirement?
A.) Determine if a print cartridge is causing a carriage stall B.) Verify that the print job uses the correct printer language C.) Determine if the printer is suffering a multipage misfeed. D.) Verify that the printer's toner cartridge is seated correctly *
A user is unable to complete print jobs on their inkjet printer. Upon inspection a tech discovers that once a print job is started, the paper loads, but as soon as the device starts to print a grinding noise is detected. What should the tech do to locate the source of grinding noise?
A.) Storage B.) Network C.) RAM D.) CPU *
A user report that when they turn on the computer, it runs fine, but over the course of the day, it slows to a crawl during normal local application use. Which of the following hardware subsystems should they investigate first?
A.) Check the drum B.) Check the fuser C.) Check the format board D.) Check the finisher *
A user reports a printer is not correctly stapling documents. What should the technician do to locate the source of the issue?
A.) Monitor Flapping ports B.) Monitor high latency C.) Monitor duplex errors D.) Monitor high jitter *
A user reports that their VOIP calls seem choppy. A tech performs some basic testing and confirms that the calls are choppy and occasionally drop. The tech is concerned that congestion may be causing variation in packet delays. what should the tech do to confirm this concern?
A.) Running printer maintenance utility B.) power cycling the printer C.) replacing Ink cartridges D.) Reinstalling the Device Driver *
A user reports that their new inkjet printer prints random alphanumeric characters instead of their desired output. Which of the following actions is likely resolve the problem?
A.) Hierarchical File Systems plus B.) NFS C.) NTFS D.) Fat32 *
An Administrator needs to prepare a USB thumb drive for a user. the user will plug the drive into their Win 10 computer and transfer files up to ^ GB to the thumb drive. Which file should they use?
A.) OS updates B.) Datacenter Access C.) RAM upgrades D.) Network cablings *
An organization runs VDI using IaaS. Which of the following organization responsible for?
A.) enable autoscaling B.) Run a backup C.) Save system images D.) Create Snapshots *
An organization uses VDI for all of its users. A Technician plans to deploy a patch to all VDI guests. What should the tech do to ensure quick recovery in the event that the patch fails?
A.) check that the display cable is seated properly B.) check that the projector's fan is operational C.) Check remote control batteries D.) check whether the bulb has exceeded its usage hours *
During a presentation, a projector unexpectedly turns off. After checking the power cable, the tech is able to turn the projector on, but it turns off several minutes later What should the tech do next to determine the cause of this issue?
A.) Community Cloud B.) SaaS C.) PaaS D.) Iaas *
Which of the following best characterizes Microsoft Office 365?
A.) public B.) Community C.) Private D.) Hybrid *
Two companies place a backup server in each other's datacenters. Which of the following cloud models described this approach?
A.) Pay-per-use billing structure B.) Failure detection and reporting C.) Shared Public resources D.) Limited access bandwidth *
What is the purpose of cloud metered service?
A.) Linux Server B.) Checkpoint C.) Host-based Server D.) Bare metal standalone server *
Which type of hypervisor should a company use to install VMs on a physical machine with no underlying operating system?
