MEDICAL ASSISTANT COURSE
Which is the most appropriate greeting for incoming telephone calls at a busy, medical office?
"Good Afternoon, Dr. Oakley's office, Miss Jones speaking. How may I help you?"
Which of the following modifiers indicates that a procedure or service was performed bilaterally?
-50
The spinous process is labeled as # ____ in above diagram of a vertebra.
1
What percentage of women diagnosed with breast cancer developed the cancer due to hereditary defects, including mutations to the genes BRCA1 and BRCA2?
10%
In girls puberty begins usually at age
10-11
The average menstrual cycle has ____ days
28
The T wave is labeled as # ____ in the diagram below
3
How much filtrate does the kidney produce per day?
48 gallons
The umbilical cregion is labeled as number ___ in this diagram.
5
How much air do we exchanged during a normal cycle of breathing in and out?
500 ml
The nail root, where the nail is formed, is labeled as # ___ in the above diagram.
6
We use the decibel (dB) scale to measure the loudness of sound. Busy traffic in a city generates approximately ____ dB.
60-70
A patient slipped and fell in an industrial accident. He tried to stop his fall by holding on to a vat containing hot oil. His hand slipped and his left arm went into the hot oil. Based on the diagram above, the patient suffered second and third degree burns to ___ % of his body.
9
The average lifespan of a red blood cell is _____.
90-120 days
Our normal body temperature on the surface (shell temperature) is _____.
98.6* F
Which of the following is INCORRECT?
A Colles' fracture is also known as a broken hip.
The DNR order is _____.
A legal document indicating that cardiopulmonary resuscitation is to be withheld
The DNR order is _____.
A legal document indicating that cardiopulmonary resuscitation is to be withheld.
Which of the following statements is correct?
A person with blood group AB can only donate blood to someone with the same blood type.
Which of the following is the movement of a limb away from the midline of the body?
Abduction
Being responsible for actions, behaviors, performance, and decisions
Accountability
When you are responsible for your own actions, behaviors, and performance, you are being _____.
Accountable
Muscle cells generate ATP by burning fuel (glucose) and oxygen in a process called _____ respiration.
Aerobic
Teamwork involves many interpersonal skills, such as
All of the above (Active listening, communication, flexibility)
Which of the following can break trust?
All of the above (Breaking promises, gossiping, being tardy)
Block scheduling works best for which types of tasks?
All of the above (Data entry, filing, document signing)
Which of the following are examples of low emotional intelligence?
All of the above (argumentative, defensive, blaming others)
An incidental disclosure ____.
All of the above (cannot reasonably be prevented, is limited in nature, occurs as a result of another use of disclosure).
Which of the following is an example of a workplace rule?
All of the above (cell phone use, lunch break length, attendance)
Active listening involves which of the following?
All of the above (giving the same attention to a person on the phone as would be given to a person face to face, discovering vital information, concentrating on the conversation at hand)
How is critical thinking beneficial to patients?
All of the above (improved patient outcomes, increased patient safety, better quality care)
How can an allied health professional develop empathy?
All of the above (listen more, speak less, be vulnerable)
How can trust be rebuilt after it has been broken?
All of the above (listen, apologize, follow through)
What is considered protected health information, or PHI?
All of the above (medical history, mental health conditions, test results)
What are the elements of a contract?
All of the above (mutual understanding, legal consequences, consideration)
Which patients should be escorted to the exam room and provided instructions about what they are to do?
All of the above (new patients, consultations, established patients)
As an allied health professional, it's best to avoid wearing _____.
All of the above (perfume, long nails, sandals)
Which of the following is considered a time management strategy?
All of the above (powerhouse checklists, block scheduling, traffic light prioritizing)
AMA standards state that informed consent must address which of the following?
All of the above (risks and benefits, alternatives, risks of not performing the procedure)
Which muscle disorder is also known as Lou Gehrig's disease?
Amyotrophic lateral sclerosis
The term hypomenorrhea is used to describe
An excessive menstruation lasting at least 7 days.
Which of the following statements about diagnostic and therapeutic procedures is correct?
An indwelling catheter is one that remains in the body for any prolonged period of time.
Drugs used to neutralize or decrease stomach acid, for example in patients with stomach ulcers are called _____
Antacids
Which of the following medications CANNOT be used to treat high blood pressure?
Antiarrhythmics
Looking ahead to a possible situation and need
Anticipation
The suffix "-oma" refers to _____.
Any tumor regardless of the cause.
High-density lipoprotein (HDL) _____
Are also known as good cholesterol
The word "brachii" in the names of the muscles biceps brachii and triceps brachii means ____.
Arm
The acronym "AED" stands for
Automated external defibrillator
Which of the following is a HCPCS Level II code?
B4162
Obtaining vital signs against a patient's will is what type of offense?
Battery
Callers who refuse to identify themselves should
Be asked who is calling
___ is the act of supporting or opposing a particular person or thing in an unfair way.
Bias
A muscle with two heads (origins) could be called _____.
Biceps
Which of these OSHA regulations is reviewed yearly?
Bloodborne pathogens standards
If several patients cancel their appointments for the day, what action should the medical front office assistant take?
Call patients on a waiting list to see who may be able to come
The second most common cancer in men and women is ____
Cancer of the lung and bronchi.
Which cancer is the deadliest cancer for women?
Cancer of the lung and bronchi.
Why are some cancers also called carcinomas and others not?
Carcinomas are cancers that develop from epithelial tissues.
The proper way for the medical front office assistant to index the name "Suzanne C. Carter-Crosby" is:
CarterCrosby, Suzanne C.
The combining form "chondr(o)" relates to which of the following structures?
Cartilage
Which of the following suffixes has the meaning "surgical puncture"?
Centesis
The diagram above shows a ______
Chest X-ray
Which of the following STDs is the most common in the United States?
Chlamydia
Which of the following is NOT a basic part of a human cell?
Chromosomes
Verbal consent is ____
Consent for Tx given out loud in response to a pointed question.
A diaper rash is an example for which common skin disorder?
Contact dermatitis
Which of the following prefixes has a meaning similar to "anti-"?
Contra-
The ability of a muscle to shorten or contract when stimulated is called ____.
Contractility
What causes air to flow into our lungs when we breathe in?
Contraction of the diaphragm expands the thoracic cavity and creates a lower pressure than outside.
Which of the following is a genetic disorder?
Cystic fibrosis
Which of the following dates is correctly indicated for use in the heading of a professional letter?
December 15, 2021
What is the first step to solving a problem?
Define the problem
Who mandated HIPAA?
Department of health and human services
The field of anatomy that looks at how our body evolved over time is called
Developmental anatomy
The shaft of a long bone is also known as _____
Diaphysis
The ethical problem which focuses on the fair distribution of benefits to those entitled to them is
Dilemma of justice
An allied health professional should use _____ in the workplace and avoid discussing their salary, political affiliations, and religious practices.
Discretion
Knowing when and if to share something
Discretion
_____ in the workplace is knowing when and if you should share something.
Discretion
Which type of scheduling with the medical front office assistant employ when a patient with a critical illness needs to come in, but another patient already has the 20 minute slot scheduled for a brief follow up visit?
Double booking
Which of the following statements is INCORRECT?
Drugs that prevent or reduce fever are called hypopyretics
____ patients experience certain health conditions at a higher rate than other groups.
Elderly
The patient in the picture below suffers from _____.
Elephantiasis
Which of these is used to prevent unauthorized users from reading data sent over the Internet?
Encryption
The physician wants the patient to have gallbladder surgery. Which action should be taken?
Ensure that the informed consent form is in the patient file
The outermost layer of the skin is called ____
Epidermis
In a paper record, which is not an acceptable method for the medical front office assistant to correct a hand written entry?
Erase or use correction fluid
The structure labeled as #5 below is the ____.
Esophagus
Which of the following remains one of the most reliable treatments for anxiety?
Exercise
Of the following, which is important when setting up an appointment for a new patient?
Explain financial obligations if the patient is expected to pay at the time of service
OSHA requires that every healthcare facility have a(n) ____ that details the procedures and tasks that need to be taken if there is risk for exposure.
Exposure control plan
Self-esteem reflects how confident you are in your abilities or skills.
False
Self-regulation is the bodies reaction to challenges and demands.
False
Self-talk refers to things a person tells others.
False
The brain works best when it is managing multiple tasks at once.
False
When assigning a procedure code, it is appropriate to code directly to the alphabetic index.
False
When conflict arises, avoided and pretend nothing has happened.
False
Which of the following is not a directional term?
Femoral
Which bone is the longest and strongest bone of the human body?
Femur
A sunburn is the most common form of a ___ burn.
First degree
Teamwork is imperative in healthcare and a good team member should be _____.
Flexible
The suffix "-rrhea" in the word amenorrhea means
Flow (of body fluids)
Cognitive therapy _____
Focuses on changing a patient's thoughts
When would the medical administrative assistant or medical coder use the GEMs tool?
For existing patient returns after September 30, 2015
A small, flat patch of pigmented skin that often becomes more pronounced with sun exposure is called a ____
Freckle
Diseases that have no apparent lesions are called ____ diseases.
Functional
Which of the following statements is INCORRECT?
Gastroesophageal reflux disease (GERD) can be treated with a triple therapy consisting of two antibiotics and an antacid.
The first step in the five-step process of ethical decision making is
Gathering relevant information
The term "primary care" refers to
General medical care
The general name assigned to a drug is also called the _____ name.
Generic
Which of the following statements is correct?
Genes are the basic units of genetic information.
Which of the following statements about diabetes is INCORRECT?
Gestational diabetes is common in patients with type I diabetes.
Acromegaly is caused by excessive secretion of _____.
Growth hormone
Which of these are considered Level II procedure codes?
HCPCS
Which of these is a system that enables the sharing of health-related information among providers nationally?
HIE
The abbreviation for hematocrit is ______.
Hct
The inner ear is involved in
Hearing and balance
The body cavity labeled #4 houses which organs?
Heart and lungs
What benefits are linked to having an optimistic attitude?
Higher levels of resiliency
Annotating a document involves refers to
Highlighting important text
Which of the following prefixes means "excessive or above normal"?
Hyper-
Rapport is a good technique to use to ____.
Improve patient satisfaction
What is the impact of an employee experiencing prejudice or bias at work?
Increased stress
_____ is displayed when one follows their moral convictions and does the right thing in all circumstances.
Integrity
The definition of malfeasance is
Intentionally doing something either legally or morally wrong.
By far the most common type of anemia is _____.
Iron-deficiency anemia
Which of the following statements concerning urine is INCORRECT?
It is normal to have protein in the urine.
Does the following picture (karyotype) Show the chromosomes of a male or female patient?
It's a male patient because there's an X and a Y chromosome.
Which of the following genetic disorders occurs only in boys?
Klinefelter syndrome
Which joint is the largest and most complex joint of our body?
Knee joint
Wrongful disclosure under false pretense means:
Knowingly obtaining PHI through intentional misrepresentation
Most abnormal growth, such as cancers, develop from tissues with _____ cells.
Labile
The medical term for inflammation of the larynx or voice box is _____
Laryngitis
Which muscle is used in pull-ups, climbing and swimming?
Latissimus dorsi
Pulmonary edema (or water in the lungs) is a common symptom of
Left heart failure
Which part of the heart pumps blood into the aorta?
Left ventricle
As part of a patient education, the medical Administrative assistant should provide information about advance directives. In a nutshell, what is this?
Legal documents outlining patients wishes about end of life care.
The structure labeled as #8 is the
Lens
A rested, healthy adults should have a systolic blood pressure of ____ mmHg.
Less than 120
The Latin term "Respondeat Superior" means
Let the master answer
Dishonesty in the workplace could cause _____.
Life-threatening situations
Which of the following is a benign tumor developing from fat tissue?
Lipoma
_____ is purposeful and requires one's full attention to understand what someone is sharing.
Listening
The ethical problem we're to physicians think they know what's best for a patient, but only one can prevail, is called
Locus of authority
Which of the following statements about asthma is INCORRECT?
Maintenance medicines are typically bronchodilators.
_____ is performing an act that is wholly wrongful and unlawful.
Malfeasance
Which of the following statements is INCORRECT
Malignant melanoma is the most common and most dangerous skin cancer
What is the difference between Medicare and Medicaid?
Medicaid serves the medically and financially needy, and Medicare serves those over 65 years old.
Which of these is not an area of potential ethical concern?
Missed appointment fees
In the following image, arrow #2 points at the ____.
Mitral valve
The most common valvular prolapse disorder, especially in young women, is ____
Mitral valve prolapse
Which of the following is a common therapeutic procedure for skin cancer?
Mohs surgery
Can result in decreased productivity
Multitasking
The microscopically small structures that are the functional unit of the kidneys are called
Nephrons
Which of these is not a type of hospital?
Non-acute
How do you culturally diverse healthcare organizations impact patients?
None of the above (unsafe care, more barriers to care, less quality care)
Most experts agree that 70 to 93% of all communication is _____
Nonverbal
Posture, gestures, eye contact, tone of voice, and facial expressions
Nonverbal communication
Which of the following structures is a part of the upper respiratory tract?
Nose
Covered Entities are required under the Privacy Rule to develop and distribute an NPP which is a:
Notice of Privacy Practices
Which of the following is NOT a necessary life function?
Nutrients
Who mandates "infection control procedures"?
OSHA
Which of these is not required when ensuring completion of forms for all patients?
OSHA 300 series forms
Which of the following OSHA records must be posted publicly in the office from February to April?
OSHA Form 300A
Which of the following acronyms stands for each or both eyes?
OU
When scheduling a procedure for a patient, which step does the medical front office assistant take first?
Obtain a written prescription from the provider
Tolerance is when one displays an ____ mind.
Open
When processing incoming mail, Which action should the medical front office assistant take?
Open and place any personal mail on provider's desk
Which type of scheduling is sometimes known as title wave scheduling?
Open office hours
If you purse your lips and whistle you are using which muscle?
Orbicularis oris
Which of the following levels is the highest level of structural organization?
Organismal level
Key to time management
Organization
Which bone disorder is mainly found an older women?
Osteoporosis
The structure labeled as #1 below is known as ___
Otoliths
A body mass index (BMI) of 26.3 is considered ____
Overweight
In ICD-10, which volume is used for facility coding?
PCS
Which of the following statements is correct?
People who consume enough calories can still suffer from micronutrient deficiencies.
Application software is a program designed to
Perform a variety of tasks, such as word processing, database functions, and patient billing
A ____ is a method used to measure your work skills.
Performance appraisal
The definition of misfeasance is
Performing an act that is legal but is not properly performed.
___ see the difficulty in every possibility.
Pessimists
Antibodies (Immunoglobulins) are produced by _____.
Plasma cells
Which combining form relates to the lungs?
Plum(o)
When an allied health professional is asked to complete additional tasks, they should approach the request with a/ab _____ mindset.
Positive
A person who has an opinion or attitude toward a person or thing that is not based on reason or actual experience may be exhibiting
Prejudice
Putting tasks in the order that they must be completed
Prioritizing
____ is putting tasks in the order they must be completed.
Prioritizing
What are the four main purposes of HIPAA?
Privacy of health information, security of electronic records, administrative simplification, and insurance portability.
The privacy and security rules set national standards and regulations for protecting the integrity, confidentially, and availability of PHI and ePHI. What does PHI stand for?
Protected Health Information
When completing the visit, which of these is not part of the checkout process?
Provide reassurances that all will be well
Which of the following is integral to the informed consent mandate in the Patients Bill of Rights?
Providing adequate, correct, and understandable information
The Security Rule protects the confidentiality of ePHI by requiring safeguards. Which of these is not one of the three categories of safeguards?
Psychological
When a third-party payer uses a weight scale to determine an allowable amount, which type of fee schedule is used?
RBRVS
When working with a challenging patient, try _____, which may help them feel supported.
Reframing
If required to maintain a certification to work in a healthcare facility, this is considered a _____.
Regulation
An allied health professional should respond to an angry person by ____.
Remaining calm
A culture of ____ recognizes that everyone in the organization plays a meaningful role in the ability to care for patients.
Respect
Which organ system keeps blood constantly supplied with oxygen and removes carbon dioxide from the body?
Respiratory system
The innermost layer of the wall of the eyeball with the receptors for light is called
Retina
Which muscle injury can be caused by working or exercising and heart conditions in failure to hydrate properly?
Rhabdomyolysis
The medical term for a runny nose is _____.
Rhinorrhea
The gallbladder is located in which abdominopelvic quadrant?
Right upper quadrant
Guidelines and instructions
Rules
The diagram above shows an MRI of a ____ plane of the head.
Sagittal
Aldosterone is released from the adrenal cortex to regulate _____.
Salt (electrolyte) levels
Which bone is labeled #5 in this diagram?
Scapula
The patient in this diagram suffers from ____.
Scoliosis
The range of responsibilities and guidelines that determine the boundaries in which a health worker can practice
Scope of practice
Being aware of how you are feeling and the way you are engaging others is:
Self-awareness
____ refers to how confident you are in your ability or skills.
Self-confidence
Which of the following is considered an emancipated minor who has the right to consent to their own treatment and to patient confidentiality?
Self-supporting 16-year-old living separtely from parents or legal guardian
Which combining form relates to semen?
Semin(I)
The ____ produces approximately 70% of the ejaculated semen. It is labeled as # ____ below.
Seminal vesicle, 10
The kneecap (or patella) is a typical example of a ____ bone.
Sesamoid
The deltoid muscle is a major muscle of the ____ joint.
Shoulder
Which of the following is NOT a part of the axial skeleton?
Shoulder girdle
A rotator cuff injury would affect which of the following joints?
Shoulder joint
What are some healthy ways to handle stress?
Sleep well
The prefix "Brady-" in bradycardia means ____
Slow
The most common cause of COPD is ____.
Smoking
Which type of nerves carries signals from the brain or spinal cord to skeletal muscles?
Somatic nerves
Which type of interaction is considered internal communication?
Speaking with coworkers
____ are considered more vulnerable and may require additional accommodations and/or specialized services.
Special patient groups
The most commonly overlooked disability is ______ impairments.
Speech
Which of the following is NOT a basic taste sensation?
Spicy
The combining form "myel(o)" relates to which of the following structures?
Spinal cord
If someone has an idea about a specific group that is offensive and untrue, it is called
Stereotyping
Which of the following medication can be used to treat disorders that lack concentration, such as ADHD?
Stimulants
The combining form "gastr(o)-" in the word gastroenteritis means _____
Stomach
Which combining form relates to the mouth?
Stomat(o)
Information gained by questioning the patient or by having them complete a form is called
Subjective Impressions
According to OSHA guidelines, which is the appropriate way to submit a complaint with OSHA?
Submit an online form
A legal document requiring that a medical facility produce records is which of the following?
Subpoena duces tecum
Which of these is a court issued document ordering patient records required for a medical lawsuit?
Subpoena duces tecum
The most common approach to cancer therapy is _____
Surgical removal
The arrow labeled #4 in the diagram above points at ____.
Sweat glands
The most common cause for ear pain is
Swimmers ear
Hey sets of signs and symptoms occurring together as part of a specific disease is called
Syndrome
Words that have the same meaning as another word, such as shin bone and tibia, are called
Synonyms
When conducting research on the Internet, which of these may not be a reliable source of information?
TMZ
Accommodations for patients with various disabilities or where language barriers exist including all but which of these?
Talking louder for those with hearing deficit
The inability to taste certain substances, such as phenylthiourea, is called ____
Taste blindness
Which of the following is NOT a function of the kidney?
Temporary storage of urine
Which of the following statements is INCORRECT?
Tendons heal very quickly compared to muscle injuries.
Which of these filing methods assigns patients consecutive numbers with digits separated into groups of two's or three's, which are then filed in reverse order?
Terminal digit
The male structure labeled as #6 below is
Testicle
Which of the following statements is correct?
The average cardiac output at rest is about 5 L/min.
Which of the following statements is INCORRECT?
The body loses water mostly through our lungs, skin sweat, and feces.
Which of the following is not required when taking a telephone message?
The caller's account number
The earliest code of ethics written was
The code of hammurabi
At work, which type of person focuses on the negatives and looks for problems instead of solutions?
The complainer
Which of the following statements is INCORRECT?
The epicardium is the middle layer of the heart wall
When should the medical front office assistant pool patient medical files?
The evening before the patient appointment
Saying "I'm sorry to interrupt, but I really don't feel comfortable talking about coworkers in this way" is a good tactic to use with which of the following coworkers?
The gossip
Of the following, which represents the birthday rule?
The health plan of the parent whose birth day comes first on the calendar is primary
Which of the following statements is INCORRECT?
The outer most meningeal layer, called the Dura matter, is a thin membrane only.
When a Utilization Review committee analyzes individual patient cases, what is medical necessity based on?
The patient's diagnosis or condition
Who is the legal owner of a patient's physical medical record?
The provider or medical facility
____ protects confidentiality and PHI stored on, or transmitted through, a computer, network or Internet.
The security rule
Which of these does not describe patient centered medical home?
These are all part of PCMH
Premature babies may have trouble breathing because _____.
They don't produce enough surfactant.
Of the following blood cells, which are the most numerous in the body?
Thrombocytes
The structure labeled as #13 below is the ____.
Thymus
A goiter is caused by a visible enlargement of the _____.
Thyroid gland
The combining form "thyr(o)" relates to the ____.
Thyroid gland
Tickler files are commonly used in the medical office to?
To remind staff of date-specific tasks
Competence is one of the six key elements of building trust.
True
The written word is a form of verbal communication
True
Trust in the workplace means employees enjoy a culture of honesty, psychological safety, and mutual respect.
True
One of the last duties a Medical Administrative Assistant has when closing the office is?
Turn on the office alarm
Sublingual administration of a drug is administration of the drug _____
Under the tongue
Which best describes the primary goal of "screening" phone calls?
Understanding the purpose of the call to direct it to the correct person
The structure labeled as #2 below is the _____.
Ureter
A medical administrative assistant is responsible for developing a patient education pamphlet on diabetes Molite us. Which factor is most important to remember?
Using language that a 6th to 8th grader can understand.
The use of words to convey a message
Verbal communication
The process used to confirm the health insurance benefits are effective for the patient on the date of service is:
Verifying eligibility
Which of the following is NOT a type of muscle tissue?
Visceral muscle
The combining form "opt(o)" relates to ____.
Vision
The suffix "-scopy" in the word laparoscopy means
Visual examination
Which of the following is NOT a function of the skin?
Vitamin C production
Which of the following statements about nutrients is INCORRECT?
Vitamins, carbohydrates, and lipids are major nutrients.
Bodetella Pertussis can cause an upper respiratory tract infection with uncontrollable, violent coughing fits, which make it hard to breathe. The disorder is commonly called ____.
Whooping cough
Which option is not considered modeling professional behavior?
Wrinkled clothes
Emails, instant messages, and memos
Written communication
Which of the following is not a sex hormone?
aldosterone
The follicle-stimulating hormone (FSH) is secreted by the _____.
anterior pituitary
The first requirement in developing a teaching plan that works for a particular individual is:
assessment
The form authorizing health insurance benefits and payments to be sent directly to the provider is:
assignment of benefits
With regard to ethical distress, what stands in the way of making an ethical choice?
barriers
A cystolith is a stone found in the ___.
bladder
Which of the following terms describes an abnormally slow breathing?
bradypnea
The main digestive function of the stomach is
chemical digestion of proteins
Files for patients who have died, moved away, or otherwise are terminated from service will have which file status?
closed
Which mechanism determines which health insurance plan is primary, secondary and tertiary?
coordination of benefits
The type of medical practice where physicians are shareholders and also employees
corporation
Which of the following is not used in determining the diagnosis and assigning an ICD code?
daily journal
Which of the following is a medical emergency?
diabetic ketoacidosis
On the encounter form, which of these establishes medical necessity?
diagnosis
Which of the following pairs of prefixes is a pair of contrasting prefixes?
dys- and eu-
An ultrasound examination of the heart is called
echocardiography
Irreversible loss of kidney function is called
end-stage renal disease
Which structure gives us control over urine release?
external urethral sphincter
What is typically used to prevent unauthorized access to a private network?
firewall
Babies born between 37 and 42 weeks are called
full-term babies
Which organ stores bile?
gallbladder
Which hormone is released by the pancreas in response to LOW blood sugar levels?
glucagon
In order, the four main parts to every letter are:
heading, opening, body, and closing
The acronym IBS stands for
irritable bowel syndrome
A first impression lasts long after the conversation has ended and includes more than just the words spoken. Which of these does not contribute to the development of a first impression?
knowledge
Which of the following is an accessory digestive organ
liver
Which hormone influences our sleep cycle?
melatonin
The condition of being Ill or having disease is:
morbidity
Which part of the innate (nonspecific) immune system targets cells that do not belong into our body?
natural killer cells
The medical term for an inflammation of the testicle is
orchitis
Which of these is the study of the nature, degree, and effect of the spatial separation people naturally maintain?
proxemics
The medical term for an inflammation of the renal pelvis is
pyelitis
The combining form pyel(o) relates to the
renal pelvis
Which of the following is not a pregnancy related disorder?
salpingitis
Lotus 1-2-3, iWork Numbers and Microsoft Excel are examples of which of the following types of software?
spreadsheet
Which type of referral is used for a life-threatening emergency?
stat
Which sensory receptors respond to temperature changes?
thermoreceptors
The image below shows which lymphoid organ?
tonsils
Which area of the bladder is frequently the site of bladder infections?
trigone
Which of the following disorders/conditions can be diagnosed based on the x-ray below?
ureterectasis
A narrowing (or tightening) of the urethral tube that can restrict the flow of urine is called ___.
urethrostenosis
Which of the following are NOT major nutrients?
vitamins
The second trimester of a pregnancy extends from
week 13 until week 28
The medical record should only be released with a
written authorization from the patient
____ intelligence is the ability to recognize, understand, use and manage your own emotions.
Emotional
Which is not a sign of high emotional intelligence?
Emotional outbursts
With a high-level of ____, you are able to put yourself in someone else's shoes.
Empathy
_____ is the ability to identify emotions in others, and to comprehend another person's perspectives on a situation.
Empathy
The medical term for inflammation of brain tissue is
Encephalitis
A document that indicate patient demographics, as well as the diagnosis and services provided during the patient visit is
Encounter form
Which word best describes the discipline of the moral implications of right and wrong?
Ethics
What is an example of implied consent?
Extending your arm for a venipuncture
Interactions that occur between a business and outside people or organizations
External communication
The definition of nonfeasance is
Failure to perform an act that should have been performed
The female structure labeled as #1 below is
Fallopian tube
A consent form provides patient approval to use or disclose PHI outside of TPO.
False
All allied health professionals must wear scrubs in the workplace.
False
Block scheduling is a method of grouping a variety of dissimilar tasks.
False
Decreased productivity is a benefit of organization.
False
Good written communication should be unclear and lengthy.
False
Health equity is when everyone receives equal treatment and availability of healthcare services.
False
If a patient declines treatment, the Dr. may override their decision if it is in the patient's best interest.
False
If someone is intelligent, capable, and competent, that it is okay if they are habitually late to work.
False
If the "scene-stealer" coworker takes credit for your work, you should continue to let them do so just to keep the peace.
False
Patients who are Limited English Proficient may require a(n) ____ when receiving healthcare services.
Interpreter
What is a condition of insufficient blood flow that causes a lack of oxygen?
Ischemia
What does the notation "cc: Ansel Waters, M.D." at the bottom of a letter mean?
It advises the receiver of the letter that a copy was provided to Dr. Waters.
Which of the following statements about the small intestine is INCORRECT?
It is about 4-5 feet long.
Which of these is not true about CLIA.
It is an organization that has provided healthcare accreditation for over 50 years.
Which is a private nonprofit organization designed to improve safety and quality in healthcare by accredited hospitals and other healthcare organizations?
JCAHO
This is not a nonprofit organization that sets high standards for quality and safety and healthcare facilities, through a rigorous accreditation process.
JCO (Joint Commission)
The combining form "lymphaden(o)" relates to ____.
Lymph nodes
There are several titles any medical administrative assistant may have. Which of these is not one of them?
Medical assistant
Data in the medical record is used to ensure Continuity of care. This means:
Medical care that continues smoothly from one provider to another for the patient's greatest benefit.
Cells of the skin that produced dark pigments that give our skin it's dark color when we are tanned are called
Melanocytes
Which of the following statements about memory and sleep is correct?
Melatonin is a hormone important for our sleep/wake cycle.
Which disease is also known as "kissing disease"?
Mononucleosis
The medical front office assistant can help common angry collar by using all but which of these?
Raise voice so caller will listen
The structure labeled as #7 below is called _____.
Rectum
What is a benefit of working in an emotionally intelligent workplace?
Reduced turnover
Which of these is not a factor when creating the scheduling matrix?
Referrals for Managed Care patients
Hi identifying the person's feelings one repeating the main ideas of the conversation, the medical front office assistant is using
Reflection
Exploring possible alternative explanations through respectful questioning of an angry patient is know as
Reframing
Which of the following statements about the thoracic cage is INCORRECT?
The sternal angle is an important anatomical landmark for finding the floating ribs.
Which statement best defines the practice known as fee splitting?
The unethical practice in which physicians are paid for referring patients
Interpersonal skills refers to the ability of a person to communicate effectively and positively with others.
True
Medical Coders are required to be as specific as possible when selecting codes or the claim may be rejected.
True
Patient safety experts agree that communication and teamwork skills are essential for providing quality healthcare.
True
Which letter style is most efficient for business letters?
block
Which of the following disorders is not a malabsorption disorder?
diarrhea
Breaking down food into smaller parts is called
digestion
Which layer of the uterus wall grows under the influence of estrogen and progesterone?
endometrium
The white blood cell in image below is called ____
eosinophil
Which type of ethical problem is characterized by two or more courses of action, in which, regardless of the course taken, something of value will be lost?
ethical dilemma
The goal of ____ is to have enough supplies on-hand to use, while not having too much in stock.
inventory management
When is the letter "X" needed in ICD-10?
As a placeholder
In associate degree is required to become a medical administrative assistant
False
Information shared internally should be shared with others outside of the organization.
False
If a large number of people are involved, you should use the ____ style of conflict management.
Collaboration
Ishihara plates, like the one below, are used to test patients for _____.
Color blindness
In artificial opening between the colon and the skin is called _____.
Colostoma
Which of the following words describes the surgical creation of an artificial excretory opening between the colon and the body surface?
Colostomy
Effective ____ is the rock on which all relationships are built.
Communication
In an emergency situation, you should use the ____ style of conflict management.
Competing
Someone might use the ____ style of conflict management if there is an emergency situation or they are certain that they are correct.
Competing
Which is not a form of written communication?
Conference calls
Keeping information private and respecting a persons or institutions information
Confidentiality
_____ is keeping Information private and respecting a person or institutions information.
Confidentiality
When using a speaker phone, the medical administrative assistant should be cautious because
Confidentiality may be violated
Patients have the right to talk in confidence with providers, which is known as
Confidentiality of health information
___ is common, and human beings experience it in their day-to-day personal and professional lives.
Conflict
Which of the following is NOT a type of muscle tissue?
Connective muscle
Which of these describes implied consent?
Consent expressed by the patient's actions
The number one cause of death in developed countries is ____.
Coronary artery disease
The peripheral nervous system consists of
Cranial and spinal nerves
Which cranial nerve is important for hearing and balance?
Cranial nerve VIII
Which of the following is not a use for ICD codes?
Create hospital budgets
In the healthcare facility, which of these tasks would Microsoft access be used for?
Creating a database
A lack of iodine before birth and during childhood can cause _____.
Cretinism
The ability to think carefully, analytically, rationally, and clearly about a subject, content, or problem
Critical thinking
____ differences can influence a patient's healthcare decisions.
Cultural
Which of the following word roots indicates a color?
Cyan(o)-
In a block style letter, which of these is an appropriate salutation?
Dear Ms. Hundley:
It is your managers obligation to make sure you maintain your certification with an agency to continue employment.
False
Listening is involuntary and usually effortless, but hearing is focused and intentional.
False
MSDS or SDS are other names for the OSHA-required written Exposure Control Plan.
False
Regulations are guidelines and instructions of what is typically considered to be proper codes of conduct.
False
When working with patients, allied health professionals should use medical jargon and big words to show how skilled they are in their profession.
False
You can control how others feel and act, but you cannot control how you react to them.
False
You can convey respect by being disrespectful of patients time, tending to their needs, and apologizing when you failed to do so.
False
You should always share your password with one coworker, just in case you forget it or they need to access something.
False
The hypodermis or subcutaneous layer consists mainly of ____
Fat tissue
A patient refuses to meet with a dietitian because he says his diet is fine and there is no need to change it. What is this stage of grief?
Denial
What does DHHS stand for?
Department of Health and Human Services
When the allied health professional _____ change in policies and the use of new technology, it makes them valuable to the facility.
Embraces
Being able to recognize, understand, use, and manage your emotions is known as _____ intelligence.
Emotional
Which of the following statements is INCORRECT?
A typical respiratory rate is 3 to 5 breaths per minute.
Which of these illuminates pre-existing conditions and gender discrimination so that patient cannot be charged more based on their health status or gender?
ACA
Which of the following acronyms stands for adrenocorticotropic hormone?
ACTH
Which of the following statements is INCORRECT?
AIDS is the most well-known congenital immunodeficiency.
What organization developed and updates the CPT manual each year?
AMA
Failure to notify a patient that they will no longer be providing services is known as _____.
Abandonment
Which of these is the first step in correctly assigning a diagnosis code?
Abstract the Diagnostic Statement
The HITECH Act was signed into law as part of ARRA and contain incentives designed to:
Accelerate the adoption and meaningful use of HIT
Limiting access to specific levels of information to only certain staff members is
Access restriction
A(n) ____ style of conflict management involves putting aside your own needs or desires in exchange for those of others.
Accommodating
"AIDS" is a(n) _____
Acronym
An answering service should not be used for which of the following?
Act as the first point of contact with the practice
The tanned appearance of former President John F Kennedy was caused by which endocrine disorder?
Addison's disease
Which of the following requires the development, implementation, maintenance and training of policies and procedures to protect PHI and ePHI?
Administrative safeguards
Which of the following is not a role of the medical administrative assistant in communicating with patients?
Advising
How can you improve your personal and interpersonal skills?
All of the above (attend workshops, ask others for constructive criticism, get a mentor)
One way to show empathy to patients is by making sure they feel _____.
All of the above (seen, heard, supported)
A patient calls complaining about the fee that was charged for the visit. The medical administrative assistant should:
All of the above (use an approach similar to that for angry callers, present options for resolution and ask if collar is agreeable to them, thank the collar for bringing this to your attention)
How can one improve patient satisfaction?
All of the above (use the patient's name, ask open ended questions, make eye contact)
The tympanic membrane or eardrum is labeled as # ____ below.
3
The living will is ____.
A legal document that specifies a patient's wishes regarding treatment or care if they are unable to speak for themselves.
Which of these phone calls should the administrative medical assistant forward directly to the physician?
A provider from another practice that is calling to discuss a patient
Which of the following are not one of the steps to determine when and how to re-order supplies?
As you open the office each day, make a mental note of what to order
The best way to decide if a patient requires special assistance is to:
Ask all patients if you can be of assistance
What is the best way to decide whether patients need special assistance in disrobing?
Ask all patients if you can be of assistance
When using stream scheduling, patients appointments are booked:
At a specific appointment time for each patient
When new stock is received, where should I be placed on the shelf?
At the back
Which of the following statements is incorrect?
Atrial fibrillation, also known as A-fib, is a life-threatening situation
The IT department can use _____ to track user activity in various programs used in the facility.
Audit trails
Which means that each employee has a unique username and password that they used to log into the net work?
Authentication
Which of these players is not a government plan?
BCBS
Which of the following skin disorder is NOT caused by an infection with bacteria, viruses, fungi, or parasites?
Bedsores
The meaning of the adjective "retrocardiac" is _____
Behind the heart
Which of the following is NOT a function of bones?
Blood cell storage in the red bone marrow.
The third step of hemostasis is ____.
Blood clotting (coagulation)
The combining form "angi(o)" relates to the
Blood vessels
Which of the following are examples of regulations?
Both A & C (HIPAA, dress code, sexual harassment)
Works best by focusing on one task
Brain power
Reflex centers that control adjustments and behavior necessary for our survival are located in the ____
Brain stem
The first step of respiration is called _____
Breathing
This organization developed the ethics policy for the AMA and makes recommendations for updating it
CEJA
Which procedure codes are most often used by physicians when billing for services rendered?
CPT-4
Which of the following acronyms stands for cerebrovascular accident (or stroke)?
CVA
Which of the following is NOT a common risk factor for coronary artery disease and myocardial infarction?
Caffeine
The medical term for clouding of the lens is
Cataract
Which of these are used for supplemental tracking and performance measurements?
Category II CPT
Which of the following are the basic structural and functional unit of our body?
Cells
Which of these is not a computer peripheral?
Central Processing Unit
The medical front office assistant needs to mail a termination of service letter to a patient who has been dismissed from the practice. Which method should be used to mail the letter?
Certified mail
Infection with human papillomavirus (HPV) Is a known risk factor for which cancer?
Cervical cancer
When opening the office, after unlocking the door and deactivating the alarm, the first duty of the medical administrative assistant is
Check the voicemail or answering service for messages
Which of the following is the medical term for "scar"?
Cicatrix
Which of the following statements is INCORRECT?
Cigarette smoking and coffee may increase our HDL levels.
Statements that begin with "Give me an example of..." or "Explain to me about..." are using which active listening technique?
Clarification
When the Medical Front Office Assistant informs a patient that the provider only schedules bone density testing on Friday mornings, which type of scheduling is being used?
Clustering
Check out, the patient is asked to pay 30% of the $100 charge for today's procedure. Which of these is the medical administrative assistant asking the patient to pay?
Coinsurance
The medical administrative assistant is helping in the billing department and notices that a patients chart has a copy of a claim that billed for services that do not appear to have been provided to the patient. This is an example of:
Fraud
When opening mail, when a report from a patient's previous position arrives, what is the next step?
Give it to the provider to review
And effective way to deal with patients who are chronically late for appointments is to:
Give them the last appointment of the day
Which of the following statements is INCORRECT?
Glands can only be endocrine or exocrine glands.
Celiac disease is another name for
Gluten-sensitive enteropathy
Which of these is the appropriate way for the medical front office assistant to greet an existing patient entering the office?
Good Morning, Mrs. Chen.
The swelling and inflammation of the joints at the base of the big toe in below image is typical for ____.
Gout
Tolerance and acceptance of others can lead to ____.
Greater trust
Which of the following does not monitor healthcare data and the public healthcare experience?
HIMSS
The combining form "trich(o)-" relates to which of the following structures?
Hair
The muscles at the back of the leg the band the knee joint are collectively called ______.
Hamstring muscles
When everyone receives equal treatment and availability of healthcare services, it is called
Health Equality
Which of these is not considered health information?
Health Insurance policies
Blood in the pleural cavity is called _____.
Hemothorax
In which of the following workplaces are roles and responsibilities highly specialized and clearly-defined?
Hospitals
Select the open ended question.
How have you been doing since your last visit?
Performing a patient needs assessment helps the medical front office assistant understand all but which of these?
How long it will take to train the patient
What information does a patient not need to know before undergoing in medical test or procedure?
How much cash to bring to the test or procedure
Tissue growth by cells dividing in response to a normal demand, such as callus formation on our hands when we work hard, is called _____.
Hyperplasia
Constipation, weight gain, tiredness, and menstrual abnormalities could be a sign of which endocrine disorder?
Hypothyroidism
Patient satisfaction has many advantages, including _____.
Improved clinical outcomes
For practices that do not use e-prescribing, where should prescription pads be stored?
In a locked drawer or cabinet
Which of these statements best defines the use of Modifiers?
Indicating that a procedure was altered by a circumstance but does not change the code's definition
The provider was called into emergency surgery and is now running 30 minutes late for morning appointments. What should the medical front office assistant do?
Inform patients that an emergency caused the delay and ask if they want to wait or reschedule
____ is following one's moral convictions.
Integrity
A patient is in the office having his hearing aid checked but is having difficulty hearing at the front desk. What action should the medical front office assistant take?
Move the patient to a quiet location for the conversation
If someone is able to effectively work, interact, and establish meaningful relationships with people of various cultural backgrounds, they have ____ competence.
Multicultural
A loss of muscle mass regardless of the underlying cause is called _____.
Muscle atrophy
Maintenance of the reception area involves all but which of these?
Music or Television should be loud enough to cover people's speech
Which of the following statements is correct?
Myopia is also known as nearsightedness
Which of the following organizations collects data for birth and death records, medical records, interview service, and through direct physical exams and lab testing?
NCHS
When ordering supplies and items for the office, which of these requires a physicians authorization and proof of DEA registration?
Narcotics
Which of these approaches organizes the medical record by dividing it into four categories: database, problem list, treatment plan and progress notes?
POMR
Which of the following is a symptom of a disease?
Pain
Which of the following is a screening test for cervical cancer?
Pap smear
Which part of the nervous system is also called the rest-and-relaxation division?
Parasympathetic system
The brain region labeled as #2 in the following diagram is the
Parietal lobe
Which part of Medicare covers both inpatient and outpatient benefits as a package?
Part C (Medicare Advantage)
The basic rules of conduct between patients and the healthcare institutions that serve them are known as
Patient rights
Every single interaction in a healthcare setting can affect ____.
Patient satisfaction
Which of these scenarios indicates an emergency call?
Patient who indicates they have difficulty breathing
Which information is not included on the patient intake form that new patients need to complete?
Patient's previous balance
Which of the following sciences is the study of the function of the whole body or its systems or organs?
Physiology
Which of the following is a fiber-optic technique for examination of the rectum and anal canal?
Proctoscopy
Administrative medical assistance who perform duties outside of their scope of practice and standard of care may be charged with:
Professional Negligence
Which mental health disorders are characterized by loss of contact with reality and a breakdown of normal social functioning?
Psychotic disorders
Dependability means being ____, which values another person's time.
Punctual
When a patient wishes to share their medical information with family members or friends, which form should they complete and sign?
ROI (Release of Information)
When public health and safety is concerned, a patients PHI may not be protected under the Privacy Rule. All but which of the following are examples of these expectations?
Reporting fraud to Medicare
The ____ is the natural pacemaker of the heart
SA node
Which of these methods organizes the medical record chronologically based on the department where the information originated?
SOMR
Which of these is not part of an emergency preparedness plan?
Safety precautions for handling, storing and transporting chemicals
In order for a provider to avoid abandonment charges, proper termination must include all but:
Select another provider for the patient and forward the medical records
Which of the following statements is correct?
Tinea pedis, an infection between the toes of the foot, is better known as athletes foot.
The purpose of creating a scheduling matrix by the medical administrative assistant is:
To determine a providers availability to see patients
The four headings to a professional memo are
To, From, Date, Subject
The way a person speaks to someone else as characterized by pitch, speed, and volume
Tone of voice
When pipe is another name for the
Trachea
The medical term for a mini stroke or a warning stroke is
Transient ischemic attack
A covered entity can disclose PHI if the Privacy Rule requires it, if the patient authorizes its release in writing, or if permitted under TPO.
Treatment Payment Operations
Which of the following is the definition/description of chemotherapy?
Treatment of cancer using drugs destructive to malignant cells and tissues.
A calm, rational response can go along way towards calming an angry person.
True
A competing style of conflict management best fit opinionated individuals.
True
Allied health professionals who violate HIPAA or sexually harass someone at work can be terminated, incur financial penalties, and serve jail time.
True
Asking close-ended questions is a good way to improve patient satisfaction.
True
Conflict can occur in any organization when employees with different backgrounds in priorities work together.
True
Downcoding snd Upcoding are both illegal practices and the medical administrative assistant could be prosecuted for either.
True
Employers value interpersonal skills because they contribute to positive work environments and help maintain an efficient workflow.
True
Good communication can prevent medical errors, improve efficiency, and increase patient satisfaction.
True
Good manners can represent the difference between getting ahead in your job or tumbling to the bottom of the career ladder.
True
Having a positive internal dialogue is a big part of improving self-esteem.
True
Healthcare facilities do have the right to enforce a dress code where tattoos must be covered.
True
Performance assessments allow managers to measure and employees work and assess their strengths and weaknesses.
True
Seeking out a mentor is one way to improve your interpersonal skills.
True
Taking accountability in the workplace means being responsible for one's own actions, behaviors, performance, and decisions.
True
The OIG has the authority to exclude entities who have engaged in fraud and abuse from participating in Medicare, Medicaid and other federal healthcare programs.
True
The majority of communication is nonverbal.
True
Carpal tunnel syndrome can be caused by
Typing on a keyboard
Responding "Don't worry, everything will be fine" when a patient is anxious about a diagnosis or procedure is an example of:
Unwanted reassurance
Which of the following statements is INCORRECT?
Urinary incontinence is the need to be right away.
When providing hands on teaching, which of these is not part of the demonstration assessment?
Use any piece of equipment that resembles what will be used at home
Which of the following statements is INCORRECT?
Yellow bone marrow is the birthplace of red blood cells; yellow bone marrow stores fat.
Which of these ICD codes represents a category code?
Z21
Which of the following states that PHI should not be used or disclosed when not necessary to satisfy a specific purpose or carry out a function?
minimum necessary standard