Medical Assisting - Chapter 8

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Computer viruses can be spread through infected files retrieved from 1) Electronic bulletin boards 2) The Internet 3) E-mails 4) The post office 5) Scripting

Electronic bulletin boards The Internet E-mails

Which of the following is an externally attached drive that is small enough to be carried on a key chain yet can hold 16 gigabytes of data? 1) Jump drive 2) External hardware 3) CD burner 4) Zip drive

Jump drive

Where can you get information on selecting computer equipment? 1) Reading a dictionary 2) Introductory computer class 3) Reading computer magazines 4) Reading computer books 5) Talking with coworkers who use computers

Introductory computer class Reading computer magazines Reading computer books Talking with coworkers who use computers

Which of the following are advantages to adding a network to a medical office's computer system? 1) It lets you know when the doctor is ready for the next patient. 2) It allows large medical facilities to communicate with employees via e-mail. 3) It allows more than one person at a time to work on a patient's information. 4) It enables users to share software programs and files.

It allows large medical facilities to communicate with employees via e-mail. It allows more than one person at a time to work on a patient's information. It enables users to share software programs and files.

Which of the following is the most common input device? 1) Modem 2) Keyboard 3) Mouse 4) Printer

Keyboard

Which of the following output devices are needed in a medical office? 1) Monitor 2) Jump drive 3) Printer 4) Burner

Monitor Printer

Which of the following are NOT sent by mail? 1) Purchase orders 2) Patient bills 3) Payments 4) Postage meters

Postage meters

In a small practice usually, ______ person(s) would be responsible for organizing supplies. 1) 3 2) 1 3) 4 4) 2

1

Which of the following usually provides a step-by-step walk-through and exercises to allow you to try out what you have just learned? 1) A tutorial 2) A class 3) A show 4) Technical support

A tutorial

While you are working on a patient's insurance claim, another medical assistant can be inputting billing information on the same patient. This is allowed because of 1) Adding a network 2) Collaboration 3) Teamwork 4) Multitasking

Adding a network

Which of the following office machines is most useful for handling tasks such as payroll and bank deposits? 1) Printer 2) Postage meter 3) Adding machine 4) Photocopier 5) Facsimile machine

Adding machine

Items that are used in the office portion of a practice are known as 1) Administrative supplies 2) Durable equipment 3) clinical supplies 4) Lab supplies

Administrative supplies

An advantage of a desktop computer with a tower on the floor is that it ______. 1) Is portable 2) Allows more surface area at the workstation 3) Is easier to use than a minicomputer 4) Operates on battery power 5) Weighs only a few pounds

Allows more surface area at the workstation

How often is computer hardware changing and improving? 1) At a rapid pace 2) At a slow pace 3) It never changes 4) When a computer dies

At a rapid pace

Which of the following is a key component of security and warning system backups? 1) Emergency generators 2) Electronic generators 3) Plug-in units 4) Battery power

Battery power

Administrative supplies are generally stored ______. 1) Behind or adjacent to the reception area 2) Near the examination rooms 3) In the general storage closet 4) Near the laboratory 5) In the treatment or procedures room

Behind or adjacent to the reception area

Which materials are needed when using a check-writing machine? 1) Blank checks 2) Index cards 3) Postage meter 4) Office checkbook

Blank checks Office checkbook

Which of the following allows information to be taken from one digital source and copied over to a CD? 1) Monitor 2) CD-ROM 3) CD-R technology 4) Telemedicine 5) Speech recognition technology

CD-R technology

The ______, is the primary computer chip responsible for interpreting and executing programs. 1) PU 2) CPU 3) ROM 4) Storage Device

CPU

Telemedicine is the use of telecommunications to transmit video images of patient information, such as 1) Splinting 2) Phlebotomy 3) CT scans 4) ABGs

CT scans

When taking a supply inventory, medical assistants are responsible for 1) Calculating the budget for supplies 2) Overseeing the flow of supplies bought and used 3) Storing the goods properly 4) Letting the physician select the vendor

Calculating the budget for supplies Overseeing the flow of supplies bought and used Storing the goods properly

Which of the following is often battery or solar powered and has memory to store figures? 1) Facsimile 2) Adding machine 3) Calculator 4) LAN line

Calculator

Which of the following would you need for patient billing, bank deposits, and payroll? 1) Calculator 2) Phone 3) Adding machine 4) Facsimile

Calculator Adding machine

A laser printer is ______. 1) Slower than an inkjet printer 2) Inexpensive compared to other types of printers 3) Capable of producing high-quality output 4) Capable of producing multiple copies with carbon paper 5) Rarely useful in a medical office

Capable of producing high-quality output

Which of the following is a backup system for telephones? 1) Rotary phones 2) Cell phones 3) Internet 4) Email

Cell phones

Which of the following is usually in the form of written instruction manuals or online help accessed from within the program? 1) Documentation 2) Technical support 3) Record 4) Tutorial

Documentation

Printer resolution is noted in terms of ______. 1) Gigabytes 2) Megahertz 3) Dots per inch 4) Dot pitch 5) Megabytes

Dots per inch

When information is being transferred electronically it should be ______ 1) Damaged 2) Alphabetical 3) Chronological 4) Encrypted

Encrypted

It's important to stick to the schedule to avoid the 1) Convenience of rush orders. 2) Expense and inconvenience of rush orders. 3) Inconvenience of slow orders. 4) Inconvenience of the medical assistant.

Expense and inconvenience of rush orders.

Consumable items of the same type should be stored based on their 1) Value 2) Expiration date 3) Color 4) Size 5) Office staff's preference

Expiration date

How should paper products be stored? 1) Flat 2) Rolled up 3) In their original box 4) In the fridge

Flat In their original box

Computer components are also known as computer 1) Portals 2) Modems 3) Software 4) Hardware

Hardware

Which of the following is a type of supply? 1) Incidental supplies 2) Discard supplies 3) Vital supplies 4) Periodic supplies 5) Used supplies

Incidental supplies Vital supplies Periodic supplies

Computer viruses can be passed from computer to computer through shared 1) Infected unit diskettes 2) Infected modems 3) Infected rams 4) Infected storage devices

Infected storage devices

If a fax is inadvertently sent to the wrong person, that person should 1) Read the fax in its entirety 2) Inform the sender 3) Destroy the fax immediately 4) Not inform the sender

Inform the sender Destroy the fax immediately

A laser printer can take the place of a(n) 1) Photo smart plus 2) Ink-jet printer 3) Fax machine 4) All-in-one printer

Ink-jet printer

An advantage of a handheld scanner is that it ______. 1) Is easier to use than other types of scanners 2) Produces the highest quality input 3) Is less expensive than other types of scanners 4) Is more configurable than other scanners 5) Feeds one sheet of paper through at a time

Is less expensive than other types of scanners

Which of the following is not a benefit of having a fax machine in the medical office? 1) It can be used as an extra telephone 2) It can be used as an extra copier 3) It is usually less expensive than overnight mail service 4) It can be sent and received within minutes 5) It helps protect a patient's protected health information

It helps protect a patient's protected health information

The appropriate way to store chemicals, drugs, and solutions is to ______. 1) Keep them in a warm, well-lighted place 2) Store them in containers other than their original ones 3) Store strong acids and alkaline solutions together 4) Store narcotics at eye level in the general supply closet 5) Line storage cabinets with plastic-coated shelf paper

Line storage cabinets with plastic-coated shelf paper

Which of the following are elements of the inventory filing system? 1) List of supplies 2) Patient information 3) Files for invoices 4) File of current catalogs

List of supplies Files for invoices File of current catalogs

Buying from which type of vendor will most likely provide public relation benefit relations for physicians? 1) Out-of-state vendors 2) International vendors 3) Local vendors 4) Catalog vendors

Local vendors

The best source of information about maintaining a piece of equipment is the 1) Manufacturer 2) Dictionary 3) Manual 4) Catalog

Manual

A device used to transfer information from one computer to another over telephone or cable television lines is a ______. 1) Modem 2) Cursor 3) Pointing device 4) Scanner 5) Keyboard

Modem

Which of the following is considered both an input device and an output device? 1) Central processing unit 2) Scanner 3) Printer 4) Modem 5) Keyboard

Modem

In a computer what is the function of ROM? 1) The main circuit board that controls all other components in the system 2) A temporary type of computer memory 3) The primary computer chip responsible for executing programs 4) Software that uses more than one medium 5) Permanent memory that provides the basic operating instructions for the computer

Permanent memory that provides the basic operating instructions for the computer

Physicians pay dues and guarantee the vendors a certain amount of business in ____________. 1) Vendor-benefit groups 2) Multi-order discounts 3) Group buying plans 4) Purchasing groups

Purchasing groups

Product descriptions, illustrations, trade names, durability, and guarantees are examples of 1) Quality 2) Services 3) Prices 4) Payment policies

Quality

Which of the following offers a possible solution if the primary computer system should fail or crash? 1) Brainstorming 2) Office meeting 3) Digital planning 4) Recovery plan

Recovery plan

Which of the following helps all staff members remember when they must submit their supply requests? 1) Irregular schedule 2) Regular schedule 3) Patient schedule 4) Appointment cards

Regular schedule

The term for a formal order request from a staff member or doctor is called a 1) Purchase order 2) Permit 3) Requisition 4) Reply

Requisition

Which of the following items is sometimes needed when placing an order? 1) Requisition 2) Lab approval 3) Purchase order 4) Disclaimer

Requisition

What is a computer that functions as a centralized storage location for shared information called? 1) Subnotebook 2) Desktop 3) Server 4) PDA 5) Tablet

Server

Which of the following covers services such as emergency repairs? 1) Service contract 2) Maintenance contract 3) Binding contract 4) Breech contract

Service contract Maintenance contract

Which of the following is NOT necessary to have when reporting an error on a shipment? 1) Description of the complaint 2) Name of the person who placed the order 3) Invoice number 4) Shipment date

Shipment date

Why is it important to discuss the computer disaster recovery plan with the staff? 1) So everyone can post it on social media. 2) So everyone can fix the network. 3) So everyone knows the role they play. 4) So everyone will know they will work overtime.

So everyone knows the role they play.

A manual gives basic information about equipment, including 1) Special features 2) How it works 3) How to set it up 4) The serial number

Special features How it works How to set it up

Why are personal computers found in homes, offices, and schools? 1) They are inexpensive 2) They are not found in homes, offices, and schools 3) They are small 4) They are supercomputers

They are small

Which of the following are true about laptops? 1) They are housed in a tower case 2) They are small 3) They are mobile 4) They are the most common type of personal computer 5) They weigh only a few pounds

They are small They are mobile They weigh only a few pounds

Which statement is true regarding subnotebooks? 1) They are the same size as laptops 2) They are smaller than handheld computers 3) They are the same size as handheld computers 4) They are smaller than laptops

They are smaller than laptops

Which form of pointing device consists of a small, flat device sensitive to touch? 1) Template 2) Scanner 3) Touch pad 4) Mouse 5) Touch screen

Touch pad

Which of the following is a higher-capacity floppy disk drive that can hold up to 750 MB of data? 1) DVD 2) CD-ROM 3) Jump drive 4) Zip drive

Zip drive

The most commonly used personal computer in a medical office is the: 1) PDA 2) desktop 3) tablet 4) notebook

desktop

The two most commonly used printers are 1) ink-jet 2) blue only 3) white only 4) laser

ink-jet laser

The computers in a ______-area network are geographically close together, such as in the same building. 1) city 2) room 3) wide 4) local

local

A current trend in printers is the ______. 1) Inkjet printer 2) Plasma color printer 3) Dot matrix printer 4) Laser printer 5) "All-in-one" printer

"All-in-one" printer

A warranty is a contract that guarantees free service and parts replacement, usually for up to ______. 1) 1 year 2) 2 years 3) 6 months 4) 5 years

1 year

Which of the following means that you will get a savings of 1% of the total price by paying within 10 days? 1) 20% 10 days net 40 2) Net 40 3) Net 30 4) 1% 10 days net 30

1% 10 days net 30

List the steps, in order, of using a postage meter.

1) Check that there is postage available in the postage meter. 2) Verify the day's date. 3) Locate the area where the meter registers the data.

List the steps, with the first step on top, of using a fax machine.

1) Prepare the cover sheet 2) Place all pages either faceup or facedown in the fax machine's sending tray 3) Dial the receiving number 4) Press the send or start button 5) Attach the confirmation or error message to the documents faxed

List the steps, in order, for using a check-writing machine.

1) Turn on the check-writing machine. 2) Place a blank check into the machine. 3) Key in the pertinent information. 4) Have the physician or other authorized person sign the check.

How many categories are there for computer software? 1) 12 2) 7 3) 4 4) 2

2

When ______ or more computer systems are linked together, it is known as a network system. 1) 3 2) 2 3) 1 4) 4

2

There are ______ standard types of modems available. 1) 2 2) 4 3) 3 4) 5

3

Net 30 means you have _____ days to pay the total amount. 1) 90 2) 30 3) 15 4) 60

30

Computer hardware components are responsible for performing ______ main functions. 1) 2 2) 6 3) 3 4) 4

4

Folding equipment needs ______ for faster folding? 1) Thinner paper 2) Thicker paper 3) An automatic feeder 4) More employees

An automatic feeder

Protection against spammers is provided by ______. 1) Firewalls 2) Restarting your computer 3) Antivirus software 4) Disaster recovery plans 5) Drive cleanup

Antivirus software

Which of the following is NOT an example of operating system software? 1) Microsoft Windows XP 2) Apple 3) Linux 4) Microsoft Windows 7

Apple

An example of a periodic supply is ______. 1) Prescription pads 2) Facial tissue 3) Staples 4) Table covers 5) Appointment books

Appointment books

Vital supplies are items that ______. 1) Are needed in the office but do not threaten the efficiency of the office 2) Are used only once and then discarded 3) Require ordering only occasionally 4) Are absolutely necessary for smooth running of the medical office 5) Can be used indefinitely

Are absolutely necessary for smooth running of the medical office

Before calling technical support, you should 1) Ask your supervisor for assistance. 2) Call from a location away from the problem computer. 3) Check the system for errors. 4) Check the manual for answers.

Ask your supervisor for assistance. Check the system for errors. Check the manual for answers.

How do postage meters save money for the office? 1) By being provided with envelopes free of charge 2) By overpaying for postage on each item 3) By providing the exact amount of postage needed for each item 4) By requiring frequent trips to the post office to purchase stamps

By providing the exact amount of postage needed for each item

Match the terms central processing unit, read-only memory, database, and random access memory with their definitions.

Central processing unit - Primary computer chip responsible for interpreting and executing programs Read-only memory - Permanent memory Database - Collection of records created and stored on a computer Random access memory - Temporary, or programmable, memory

Before calling technical support, you should first ______. 1) Plan to spend no more than 5 minutes on the phone 2) Turn off the computer 3) Check the computer manual for answers 4) Identify the problem 5) Have a printer attached to the computer

Check the computer manual for answers

Which of the following is a machine that imprints checks? 1) Debit machine 2) Credit machine 3) Facsimile 4) Check writer

Check writer

Which of the following offer software training classes? 1) Physicians 2) Community colleges 3) Computer vendors 4) High schools

Community colleges Computer vendors High schools

Before placing an order, gather all the necessary information, such as 1) Correct names of the items. 2) How the item should be packaged. 3) Item numbers. 4) Account numbers.

Correct names of the items Item numbers Account numbers

Which of the following modems allows Internet access and telephone access at the same time? 1) Cable modem 2) DSL modem 3) ESL modem 4) Fax modem

DSL modem

Which of the following is an optical disk on which you can store up to eight hours of high-quality video? 1) CD-R 2) Jump drive 3) Zip disks 4) Flash key 5) DVD-R

DVD-R

A collection of records created and stored on a computer is a(n) ______. 1) Database 2) Application 3) Spreadsheet 4) Icon 5) Word processor

Database

Which of the following is part of a detailed inventory list? 1) Equipment instructions 2) Date of purchase 3) Model number 4) Name of the equipment

Date of purchase Model number Name of the equipment

Recorded words can be transcribed into written text by using __________ . 1) Optical character recognition software 2) Dictation-transcription equipment 3) Microfilm 4) Digital voice recorders

Dictation-transcription equipment

Because of the confidential nature of many faxes, all faxes should also be sent with a cover sheet that contains a 1) Disclaimer 2) Grant 3) Header 4) Condonement

Disclaimer

The purpose of output devices is to ______. 1) Display or print information after it has been processed 2) Convert printed matter into a format that can be read by the computer 3) Process information that has been input into the computer 4) Store information for later retrieval 5) Transfer information from one computer to another

Display or print information after it has been processed

Nearly all software manufacturers provide some type of ______ with their programs. 1) Classes 2) Printer and fax 3) Documentation 4) Tutorial

Documentation

A method of sending and receiving messages through a network is known as ______. 1) Word processing 2) Texting 3) E-mail 4) Paging 5) A database

E-mail

What is the best thing you can do to prevent a purchasing mistake? 1) Read the manual 2) Educate yourself about common mistakes 3) Make mistakes; it's the only way to learn 4) Don't use a calculator

Educate yourself about common mistakes

What is the first step of troubleshooting a piece of equipment? 1) Call the manufacturer or place of purchase. 2) Discard the equipment as it no longer works. 3) Consult the equipment manual. 4) Eliminate possible simple causes of the problem.

Eliminate possible simple causes of the problem.

Which of the following is NOT detailed information in the master inventory log? 1) Extra supplies needed 2) Product warranty 3) Place of purchase 4) Description of the equipment

Extra supplies needed

Which type of office machine scans each page of a document, translates the information into electronic impulses, and transmits the impulses over the telephone line to another machine, where they are converted into the exact copy of the original document? 1) Photocopier 2) Adding machine 3) Facsimile machine 4) Postage meter 5) Typewriter

Facsimile machine

Types of scanners include a single-sheet scanner, a handheld scanner, and a ______ scanners. 1) Flatbed 2) Rolling ball 3) Manual 4) Touch pad 5) Touch screen

Flatbed

Most supplies in the medical office can be classified as administrative, clinical, or ______. 1) Environmental 2) Laboratory 3) Maintenance 4) General 5) Categorical

General

Which of the following are used by patients and staff? 1) Clinical supplies 2) Administrative supplies 3) Lab supplies 4) General supplies

General supplies

Which of the following are NOT responsibilities of medical assistants when taking a supply inventory? 1) Calculating the budget for supplies 2) Following correct payment procedures 3) Giving the responsibility to the lab manager 4) Letting the office manager put away the supplies

Giving the responsibility to the lab manager Letting the office manager put away the supplies

It is preferable to buy all of which of the following from the same vendor? 1) Office furniture 2) Office supplies 3) Software components 4) Hardware components

Hardware components

Which of the following are benefits of using a local vendor? 1) Nonservice in the event of an emergency 2) Information about upcoming sales 3) Discounts 4) More personal assistance

Information about upcoming sales Discounts More personal assistance

Keyboards, touch devices, pointing devices, modems, and scanners are known as 1) Output devices 2) Input devices 3) Outsource devices 4) In-service devices

Input devices

______ is a network system that connects local machines and allows information such as the office database system to be shared locally. 1) Telephone Techniques 2) Internet 3) Intranet 4) PDA

Intranet

On what type of computer is the touch pad feature popular? 1) Tablet 2) Mainframe 3) Personal 4) Desktop 5) Laptop

Laptop

Which of the following is the fastest printer? Blot jet DPI Laser Ink-jet

Laser

Which of the following are advantages of leasing a product? 1) Leasing allows purchasers to keep more of their money. 2) Businesses are able to take lease payments as a tax deduction every year. 3) The company that leases a product is responsible for servicing it. 4) Businesses can't update their equipment periodically.

Leasing allows purchasers to keep more of their money. Businesses are able to take lease payments as a tax deduction every year. The company that leases a product is responsible for servicing it.

Which of the following specifies when equipment will be cleaned and checked for worn parts? 1) Maintenance contract 2) Verbal contract 3) Service contract 4) Expanding contract

Maintenance contract

The responsibility for organizing most office supplies often lies with the ______. 1) Housekeeper 2) Nurse 3) Medical assistant 4) Provider 5) Maintenance staff

Medical assistant

Who is often responsible for organizing office supplies? 1) Office coder 2) Janitor 3) Medical assistant 4) Physician

Medical assistant

A postage ______ is a machine that applies postage to an envelope or package. 1) Meter 2) Maker 3) Letter 4) Stamp

Meter

With speech recognition technology, the user simply speaks into a ______ instead of inputting information with a keyboard or a scanner. 1) Network 2) Microphone 3) Software 4) Telephone

Microphone

Which of the following is NOT a practice management application software system? 1) MediSoft 2) Nue M.D. 3) Microsoft Windows 4) Kareo

Microsoft Windows

Examples of output devices are printers and ______. 1) Modems 2) Scanners 3) Motherboards 4) Keyboards 5) Monitors

Monitors

The main circuit board that controls the other components in a computer system is the ______. 1) Central processing unit 2) Video board 3) Hard drive 4) Motherboard 5) Microprocessor

Motherboard

Which of the following is a type of pointing device? 1) Scanner 2) Template 3) Mouse 4) Cursor 5) Keyboard

Mouse

Which of the following is the most common pointing device? 1) Mouse 2) Touch pad 3) PDA 4) Touch screen

Mouse

Incidental supplies are ______. 1) Items that are absolutely necessary for smooth running of the practice 2) Used only once and thrown away 3) Needed in the office but do not threaten the efficiency of the office 4) Occasionally reordered 5) Items that can be reused indefinitely

Needed in the office but do not threaten the efficiency of the office

Which of the following is NOT a personal computer? 1) PDA 2) Laptop 3) Network 4) Desktop

Network

An inserting machine can be used for 1) Newsletters 2) Invoices 3) Magazines 4) Checks

Newsletters Invoices Checks

Which of the following is NOT an element of inventory? 1) Order forms from each vendor 2) Ordering schedule 3) Reorder reminder cards 4) Nonitemized inventory

Nonitemized inventory

Personal computers include 1) Notebooks 2) PDAs 3) Mainframes 4) Laptops

Notebooks PDAs Laptops

Periodic supplies need to be reordered ______. 1) Daily 2) Weekly 3) Twice a year 4) Never 5) Occasionally

Occasionally

An advantage of a notebook computer is that it ______. 1) Is larger and more capable than a desktop computer 2) Can be housed in a tower case and placed on the floor 3) Eliminates the need for printers and scanners 4) Operates on either a battery or an AC adapter 5) Eliminates all the extra function keys on the keyboard

Operates on either a battery or an AC adapter

Computer software is generally divided into which 2 categories? 1) Operating system and application software 2) Devices and application systems 3) Applications device and systems operations 4) Operating hardware and operating software

Operating system and application software

When reporting an error on a shipment you received, you should have the 1) Order date 2) Invoice number 3) Name of the person who took the order 4) Corrected item in front of you

Order date Invoice number Name of the person who took the order

To obtain a complete list of office needs, ask ______ for their ideas. 1) Other staff members 2) Housekeeping 3) Relatives 4) Family members

Other staff members

If a postal scale is not available, a scale that weighs in ______ can be used. 1) Pound 2) Inches 3) Meters 4) Ounces

Ounces

Which of the following is used to display information after it has been processed? 1) Input device 2) Output device 3) Zip drive 4) Hard drive

Output device

Which of the following is NOT one of the main functions of a computer? 1) Inputting data 2) Processing data 3) Storing data 4) Outsourcing data

Outsourcing data

Which of the following cuts documents into tiny pieces to make them unreadable? 1) Paper masher 2) Machine shredder 3) Tire shredder 4) Paper shredder

Paper shredder

Which of the following protects health information that a medical office no longer requires? 1) Postage meter 2) Paper shredder 3) EMR 4) OSHA

Paper shredder

What types of information does a database management system contain? 1) Patient employment history 2) Patient salary ranges 3) Patient driving record 4) Patient based information 5) Patient health information

Patient based information Patient health information

Which of the following computers can be found in homes, offices, and schools? 1) Macrocomputers 2) Minicomputers 3) Personal computers 4) Supercomputers

Personal computers

Which of the following is least common in medical offices? 1) Public digital assistant 2) Personal digital assistant 3) Professional digital assistant 4) Printed digital assistant

Personal digital assistant

Which of the following should NOT be considered when placing quantity discount orders? 1) Personal relationships with the vendors 2) How nice it will look on the shelf 3) Whether you can resell it at a later date 4) Whether the doctor will continue to use the item

Personal relationships with the vendors How nice it will look on the shelf Whether you can resell it at a later date

Which of the following is also called a copier? 1) Computer 2) Facsimile 3) Photocopier 4) Typewriter

Photocopier

Which of the following instantly reproduce office documents? 1) Photocopier 2) Copy machine 3) Facsimile 4) Computer

Photocopier Copy machine

Which of the following materials is NOT needed to use a fax machine? 1) Physician's approval 2) Telephone line 3) Cover sheet with disclaimer 4) Fax machine

Physician's approval

Ordering procedures for supplies vary from office to office but always involve certain tasks. Which of the following is NOT a task for ordering? 1) Correcting errors 2) Placing supplies in the pantry 3) Making payments 4) Completing paperwork

Placing supplies in the pantry

Which of the following are materials needed for using a postage meter? 1) Postage meter 2) Postage scale 3) Postage stamps 4) Addressed envelope

Postage meter Postage scale Addressed envelope

An example of an expendable item is a(n) ______. 1) Reflex hammer 2) Examination table 3) Prescription pad 4) Computer 5) Facsimile machine

Prescription pad

Which is an example of a vital supply? 1) Holiday cards 2) Rubber bands 3) Copy paper 4) Prescription pad

Prescription pad

When investigating a vendor, it is important to obtain 1) Names of employees 2) Prices 3) Payment policies 4) Credit histories

Prices Payment policies

The hardware components of a computer consist of the monitor, keyboard, and ______. 1) Internet provider 2) Software 3) Printer 4) Applications 5) Operating system

Printer

An advantage of a flatbed scanner is that it ______. 1) Can be used to scan curved objects 2) Is the least expensive 3) Produces the highest-quality input 4) Is the most difficult to use 5) Feeds one sheet of paper through at a time

Produces the highest-quality input

Using the bcc option when sending an e-mail message ______. 1) Protects the privacy of other recipients of the message 2) Enables you to send the message to more people 3) Records a copy of the message on your hard drive 4) Prevents recipients from deleting the message 5) Makes the recipient scroll through the e-mail addresses of all other recipients before reading the message

Protects the privacy of other recipients of the message

The first step in evaluating the equipment needs of a healthcare office is the 1) Purchasing process 2) Payment process 3) Employee process 4) Research process

Research process

Which of the following is measured in dot pitch? 1) Lasers 2) Hardware 3) Software 4) Resolution

Resolution

A device used to input printed matter and convert it to a format that can be read by the computer is a ______. 1) Scanner 2) Pointing device 3) Modem 4) Cursor 5) Printer

Scanner

Which of the following is considered a computer input device? 1) Monitors 2) Software 3) Printers 4) Scanners 5) Batteries

Scanners

Which of the following changes the monitor display at short intervals or constantly shows moving images? 1) Screen saver 2) Resolution 3) Multimedia 4) Virus protection 5) Power down

Screen saver

Which of the following technologies has the potential of eliminating the need for transcribing providers' notes? 1) Optical character recognition 2) Modulator-demodulator 3) CD-R technology 4) Speech recognition technology 5) telemedicine

Speech recognition technology

Examples of administrative supplies include 1) Typewriter 2) Stationery 3) Injections 4) Clipboards

Stationery Clipboards

All dressings and most bandaging materials must be kept Unsterile Open Clean Sterile

Sterile

Elastic rolled bandages, which do not touch open wounds, must be clean but NOT necessarily 1) Open 2) Sterile 3) Unopened 4) Septic

Sterile

Envelopes and other paper goods with gummed surfaces must be kept dry to prevent them from 1) Getting dirty 2) Sticking together 3) Standing upright 4) Lying down

Sticking together

A computer's hardware serves four main functions. Which of the following is one of those functions? 1) Storing data 2) Releasing data 3) Programming 4) Word processing 5) Deleting data

Storing data

What has a screen measuring 14 inches or less and is smaller than a laptop? 1) Internet 2) PC 3) Probook 4) Subnotebook

Subnotebook

A computer disaster recovery plan should be in place in a medical office in the event of a(n) ______. 1) Optical character recognition problem 2) Internet access problem 3) Security breach 4) System failure or crash 5) Printer problem

System failure or crash

Discard all expired items carefully and appropriately according to 1) TJC and OSHA standards 2) PMI and CLIA standards 3) OSHA and PMI standards 4) HIPPA and TJC standards

TJC and OSHA standards

Telecommunication that provides medical support to providers caring for patients in rural areas or in some smaller hospitals is called ______. 1) Networking 2) Local area transmissions 3) CD-R technology 4) Telemedicine 5) Online help

Telemedicine

What term describes the communication that provides medical support to licensed providers caring for patients in rural areas? 1) Online help 2) Networking 3) Local area transmissions 4) CR-R technology 5) Telemedicine

Telemedicine

A fax machine scans each page of a document, translates it into electronic impulses, and transmits those impulses over a(n) 1) Copy machine 2) Network 3) Telephone line 4) EMR

Telephone line

Which of the following should be considered when placing quantity discount orders? 1) The amount of storage space 2) Whether the supply can be used within a reasonable time 3) Whether the office manager will like it or not 4) The possibility of spoilage

The amount of storage space Whether the supply can be used within a reasonable time The possibility of spoilage

Which of the following is a disadvantage of leasing a product? 1) The office will not own the equipment. 2) Businesses will get a tax deduction every year. 3) Purchasers will keep more of their money. 4) Equipment can be updated every few years.

The office will not own the equipment.

Resolution refers to ______. 1) A method of sending and receiving messages through a network 2) Automatic changes in the monitor displays 3) A readable printout of information 4) The number of words that can be typed in one minute 5) The sharpness of images, measured in dot pitch

The sharpness of images, measured in dot pitch

Which of the following are reasons that postal scales are good investments? 1) They take up a lot of space. 2) The show the amount of postage required. 3) They show the weight of mail. 4) They show mail delivery times.

The show the amount of postage required. They show the weight of mail.

When solicitors require advanced payments over the phone or to a PO box, it typically will mean that _________. 1) They are trustworthy They are from reputable companies 3) They will deliver the product sooner 4) They are attempting a scam

They are attempting a scam

Which of the following are true regarding a zip drives? 1) They are double-sided 2) They are used for transporting large files 3) They are relatively inexpensive 4) They can be carried on a key chain 5) They are durable

They are used for transporting large files They are relatively inexpensive They are durable

Which of the following are pointing devices? 1) Touch pad 2) Headset 3) Mouse 4) Touch screen

Touch pad Mouse Touch screen

Which of the following is illuminated at the touch of a pen, wand, or finger? 1) Track ball 2) Laptop 3) Mouse 4) Touch screen

Touch screen

Another word for writing is __________. 1) Recording 2) Enunciating 3) Dictation 4) Transcription

Transcription

Checking a piece of malfunctioning equipment to see if you can fix it is known as 1) Troubleshooting 2) Servicing 3) Standard maintenance 4) Tuning up

Troubleshooting

A small program designed to give users an overall picture of a product and its function is known as a 1) Tutorial 2) Device 3) Description 4) Show

Tutorial

A jump drive is also known as a(n) 1) USB drive 2) Flash drive 3) Pen drive 4) Zip drive 5) Key drive 6) Internal drive.

USB drive Flash drive Pen drive Key drive

Durable items are ______. 1) Used a few times, then discarded 2) Thrown away after one use 3) Used and restocked 4) Used indefinitely 5) Reused after being repaired

Used indefinitely

Which of the following is used to connect two or more computer systems? 1) VPN 2) WAN 3) VAN 4) PAN

VPN

In which type of network are the networked computers connected using public telephone lines, using encryption to ensure that only authorized users can access the network? 1) Wide-area network 2) Local-area network 3) Virtual private network 4) Peer-to-peer network 5) Homegroup network

Virtual private network

Which of the following is a contract that guarantees free service and parts replacement? 1) Collateral 2) Break 3) Warranty 4) Breach

Warranty

When caring for a system unit, it should be placed in a 1) Suppressed location 2) Well-ventilated area 3) Closed location 4) Nonventilated area

Well-ventilated area

Most computers come installed with 1) Windows XP or Linux 2) Windows 6 and Apple 3) Apple or Windows 7 4) Windows 10

Windows 10

Word processing has replaced the typewriter for 1) Scheduling appointments 2) Writing correspondence 3) Transcribing physician notes 4) Writing reports

Writing correspondence Transcribing physician notes Writing reports

Two examples of payment terms are 1) net 40. 2) no interest. 3) net 30. 4) 1% 10 days net 30.

net 30. 1% 10 days net 30.

It is a good idea to get cost estimates from at least ______ vendors. 1) 5 2) 3 3) 4 4) 2

3

Nearly all software manufacturers provide some type of ______ with their programs. 1) Documentation 2) Classes 3) Printer and fax 4) Tutorial

Documentation

Which of the following scans each page of a document and sends, via telephone lines, from one location to another? 1) Cell phone 2) Internet 3) Copy machine 4) Fax machine

Fax machine

Which of the following require that privacy and security procedures be in place to prevent the misuse of health information? 1) Medical laws 2) OSHA laws 3) HIPAA laws 4) PIH laws

HIPAA laws

HIPAA and ______ laws require that privacy and security procedures be in place to prevent the misuse of health information. 1) HITECH 2) CLIA 3) OSHA 4) AARA

HITECH

The hardware or physical components of a computer include the 1) Touch pad 2) Keyboard 3) Printer 4) Monitor

Keyboard Printer Monitor

Which of the following displays currently active information, such as a word processing document? 1) Monitor 2) Memory 3) Printer 4) Hard disk drive

Monitor

Which of the following do doctors typically use to look up medications and other reference information? 1) Laptops 2) PDAs 3) Subnotebooks 4) Desktops

PDAs

Which of the following are benefits of using a postage meter? 1) Saves frequent trips to the post office 2) Saves money for the office 3) Takes up counter space 4) Needs to be refilled

Saves frequent trips to the post office Saves money for the office

Which of the following automatically changes the monitor display at short intervals? 1) Screen saver 2) Wallpaper 3) Timing 4) Storage devices

Screen saver

Which of the following technologies enables a computer to comprehend and interpret spoken words through the use of a specialty software program? 1) Speech recognition 2) Silence recognition 3) Speech dissent 4) Mispronunciation

Speech recognition

What are the two major processing components inside the computer cabinet? 1) The central processing unit (CPU) 2) Read-only memory (ROM) 3) The motherboard 4) The scanner

The central processing unit (CPU) The motherboard

In which of the following networks are the computers farthest apart and connected by telephone lines? 1) LAN 2) WAN 3) PAN 4) VPN

WAN

Which of the following has replaced the typewriter for writing correspondence and reports and transcribing physician notes? 1) Word processing 2) Database management 3) Dictation tapes 4) Database recognition

Word processing

Match the terms disbursement, purchase order, requisition, and software with their definitions.

Disbursement - Payment of funds Purchase order - Form that authorizes a purchase for the practice Requisition - Formal request from a staff member or doctor Software - Program or set of instructions that tells a computer what to do

The first step in selecting computer equipment is to learn as much as you can about 1) Office policies 2) Modems and faxes 3) Hardware and software 4) Practice management software

Hardware and software

Software packages such as Medisoft are specifically designed to meet the needs of a(n) 1) Medical practice 2) Medical library 3) Surgical center 4) Attorney's office

Medical practice

Two common ways to provide security in a computerized office is to employ 1) Deadbolts and a metal door 2) Passwords and a monitoring system 3) Deadbolt locks and a security system. 4) Pass codes and deadbolt locks.

Passwords and a monitoring system

Software training classes are offered at different levels. Which of the following is NOT a level of training that is offered? Intermediate Beginner Advanced Super intermediate

Super intermediate

Medical practice personnel need to write checks for 1) Daily lunches 2) Supplies 3) Equipment 4) Payroll

Supplies Equipment Payroll

Which of the following refers to the use of telecommunications to provide medical support to physicians caring for patients in rural areas or in smaller hospitals? 1) Rural therapy 2) Conference calling 3) Telemedicine 4) Remote therapy

Telemedicine

If you encounter a software problem you cannot solve with simple problem-solving techniques, you should call 1) Technical support 2) The office manager 3) The physician 4) The manufacturer

Technical support


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