Medical Assisting - Chapter 8
Computer viruses can be spread through infected files retrieved from 1) Electronic bulletin boards 2) The Internet 3) E-mails 4) The post office 5) Scripting
Electronic bulletin boards The Internet E-mails
Which of the following is an externally attached drive that is small enough to be carried on a key chain yet can hold 16 gigabytes of data? 1) Jump drive 2) External hardware 3) CD burner 4) Zip drive
Jump drive
Where can you get information on selecting computer equipment? 1) Reading a dictionary 2) Introductory computer class 3) Reading computer magazines 4) Reading computer books 5) Talking with coworkers who use computers
Introductory computer class Reading computer magazines Reading computer books Talking with coworkers who use computers
Which of the following are advantages to adding a network to a medical office's computer system? 1) It lets you know when the doctor is ready for the next patient. 2) It allows large medical facilities to communicate with employees via e-mail. 3) It allows more than one person at a time to work on a patient's information. 4) It enables users to share software programs and files.
It allows large medical facilities to communicate with employees via e-mail. It allows more than one person at a time to work on a patient's information. It enables users to share software programs and files.
Which of the following is the most common input device? 1) Modem 2) Keyboard 3) Mouse 4) Printer
Keyboard
Which of the following output devices are needed in a medical office? 1) Monitor 2) Jump drive 3) Printer 4) Burner
Monitor Printer
Which of the following are NOT sent by mail? 1) Purchase orders 2) Patient bills 3) Payments 4) Postage meters
Postage meters
In a small practice usually, ______ person(s) would be responsible for organizing supplies. 1) 3 2) 1 3) 4 4) 2
1
Which of the following usually provides a step-by-step walk-through and exercises to allow you to try out what you have just learned? 1) A tutorial 2) A class 3) A show 4) Technical support
A tutorial
While you are working on a patient's insurance claim, another medical assistant can be inputting billing information on the same patient. This is allowed because of 1) Adding a network 2) Collaboration 3) Teamwork 4) Multitasking
Adding a network
Which of the following office machines is most useful for handling tasks such as payroll and bank deposits? 1) Printer 2) Postage meter 3) Adding machine 4) Photocopier 5) Facsimile machine
Adding machine
Items that are used in the office portion of a practice are known as 1) Administrative supplies 2) Durable equipment 3) clinical supplies 4) Lab supplies
Administrative supplies
An advantage of a desktop computer with a tower on the floor is that it ______. 1) Is portable 2) Allows more surface area at the workstation 3) Is easier to use than a minicomputer 4) Operates on battery power 5) Weighs only a few pounds
Allows more surface area at the workstation
How often is computer hardware changing and improving? 1) At a rapid pace 2) At a slow pace 3) It never changes 4) When a computer dies
At a rapid pace
Which of the following is a key component of security and warning system backups? 1) Emergency generators 2) Electronic generators 3) Plug-in units 4) Battery power
Battery power
Administrative supplies are generally stored ______. 1) Behind or adjacent to the reception area 2) Near the examination rooms 3) In the general storage closet 4) Near the laboratory 5) In the treatment or procedures room
Behind or adjacent to the reception area
Which materials are needed when using a check-writing machine? 1) Blank checks 2) Index cards 3) Postage meter 4) Office checkbook
Blank checks Office checkbook
Which of the following allows information to be taken from one digital source and copied over to a CD? 1) Monitor 2) CD-ROM 3) CD-R technology 4) Telemedicine 5) Speech recognition technology
CD-R technology
The ______, is the primary computer chip responsible for interpreting and executing programs. 1) PU 2) CPU 3) ROM 4) Storage Device
CPU
Telemedicine is the use of telecommunications to transmit video images of patient information, such as 1) Splinting 2) Phlebotomy 3) CT scans 4) ABGs
CT scans
When taking a supply inventory, medical assistants are responsible for 1) Calculating the budget for supplies 2) Overseeing the flow of supplies bought and used 3) Storing the goods properly 4) Letting the physician select the vendor
Calculating the budget for supplies Overseeing the flow of supplies bought and used Storing the goods properly
Which of the following is often battery or solar powered and has memory to store figures? 1) Facsimile 2) Adding machine 3) Calculator 4) LAN line
Calculator
Which of the following would you need for patient billing, bank deposits, and payroll? 1) Calculator 2) Phone 3) Adding machine 4) Facsimile
Calculator Adding machine
A laser printer is ______. 1) Slower than an inkjet printer 2) Inexpensive compared to other types of printers 3) Capable of producing high-quality output 4) Capable of producing multiple copies with carbon paper 5) Rarely useful in a medical office
Capable of producing high-quality output
Which of the following is a backup system for telephones? 1) Rotary phones 2) Cell phones 3) Internet 4) Email
Cell phones
Which of the following is usually in the form of written instruction manuals or online help accessed from within the program? 1) Documentation 2) Technical support 3) Record 4) Tutorial
Documentation
Printer resolution is noted in terms of ______. 1) Gigabytes 2) Megahertz 3) Dots per inch 4) Dot pitch 5) Megabytes
Dots per inch
When information is being transferred electronically it should be ______ 1) Damaged 2) Alphabetical 3) Chronological 4) Encrypted
Encrypted
It's important to stick to the schedule to avoid the 1) Convenience of rush orders. 2) Expense and inconvenience of rush orders. 3) Inconvenience of slow orders. 4) Inconvenience of the medical assistant.
Expense and inconvenience of rush orders.
Consumable items of the same type should be stored based on their 1) Value 2) Expiration date 3) Color 4) Size 5) Office staff's preference
Expiration date
How should paper products be stored? 1) Flat 2) Rolled up 3) In their original box 4) In the fridge
Flat In their original box
Computer components are also known as computer 1) Portals 2) Modems 3) Software 4) Hardware
Hardware
Which of the following is a type of supply? 1) Incidental supplies 2) Discard supplies 3) Vital supplies 4) Periodic supplies 5) Used supplies
Incidental supplies Vital supplies Periodic supplies
Computer viruses can be passed from computer to computer through shared 1) Infected unit diskettes 2) Infected modems 3) Infected rams 4) Infected storage devices
Infected storage devices
If a fax is inadvertently sent to the wrong person, that person should 1) Read the fax in its entirety 2) Inform the sender 3) Destroy the fax immediately 4) Not inform the sender
Inform the sender Destroy the fax immediately
A laser printer can take the place of a(n) 1) Photo smart plus 2) Ink-jet printer 3) Fax machine 4) All-in-one printer
Ink-jet printer
An advantage of a handheld scanner is that it ______. 1) Is easier to use than other types of scanners 2) Produces the highest quality input 3) Is less expensive than other types of scanners 4) Is more configurable than other scanners 5) Feeds one sheet of paper through at a time
Is less expensive than other types of scanners
Which of the following is not a benefit of having a fax machine in the medical office? 1) It can be used as an extra telephone 2) It can be used as an extra copier 3) It is usually less expensive than overnight mail service 4) It can be sent and received within minutes 5) It helps protect a patient's protected health information
It helps protect a patient's protected health information
The appropriate way to store chemicals, drugs, and solutions is to ______. 1) Keep them in a warm, well-lighted place 2) Store them in containers other than their original ones 3) Store strong acids and alkaline solutions together 4) Store narcotics at eye level in the general supply closet 5) Line storage cabinets with plastic-coated shelf paper
Line storage cabinets with plastic-coated shelf paper
Which of the following are elements of the inventory filing system? 1) List of supplies 2) Patient information 3) Files for invoices 4) File of current catalogs
List of supplies Files for invoices File of current catalogs
Buying from which type of vendor will most likely provide public relation benefit relations for physicians? 1) Out-of-state vendors 2) International vendors 3) Local vendors 4) Catalog vendors
Local vendors
The best source of information about maintaining a piece of equipment is the 1) Manufacturer 2) Dictionary 3) Manual 4) Catalog
Manual
A device used to transfer information from one computer to another over telephone or cable television lines is a ______. 1) Modem 2) Cursor 3) Pointing device 4) Scanner 5) Keyboard
Modem
Which of the following is considered both an input device and an output device? 1) Central processing unit 2) Scanner 3) Printer 4) Modem 5) Keyboard
Modem
In a computer what is the function of ROM? 1) The main circuit board that controls all other components in the system 2) A temporary type of computer memory 3) The primary computer chip responsible for executing programs 4) Software that uses more than one medium 5) Permanent memory that provides the basic operating instructions for the computer
Permanent memory that provides the basic operating instructions for the computer
Physicians pay dues and guarantee the vendors a certain amount of business in ____________. 1) Vendor-benefit groups 2) Multi-order discounts 3) Group buying plans 4) Purchasing groups
Purchasing groups
Product descriptions, illustrations, trade names, durability, and guarantees are examples of 1) Quality 2) Services 3) Prices 4) Payment policies
Quality
Which of the following offers a possible solution if the primary computer system should fail or crash? 1) Brainstorming 2) Office meeting 3) Digital planning 4) Recovery plan
Recovery plan
Which of the following helps all staff members remember when they must submit their supply requests? 1) Irregular schedule 2) Regular schedule 3) Patient schedule 4) Appointment cards
Regular schedule
The term for a formal order request from a staff member or doctor is called a 1) Purchase order 2) Permit 3) Requisition 4) Reply
Requisition
Which of the following items is sometimes needed when placing an order? 1) Requisition 2) Lab approval 3) Purchase order 4) Disclaimer
Requisition
What is a computer that functions as a centralized storage location for shared information called? 1) Subnotebook 2) Desktop 3) Server 4) PDA 5) Tablet
Server
Which of the following covers services such as emergency repairs? 1) Service contract 2) Maintenance contract 3) Binding contract 4) Breech contract
Service contract Maintenance contract
Which of the following is NOT necessary to have when reporting an error on a shipment? 1) Description of the complaint 2) Name of the person who placed the order 3) Invoice number 4) Shipment date
Shipment date
Why is it important to discuss the computer disaster recovery plan with the staff? 1) So everyone can post it on social media. 2) So everyone can fix the network. 3) So everyone knows the role they play. 4) So everyone will know they will work overtime.
So everyone knows the role they play.
A manual gives basic information about equipment, including 1) Special features 2) How it works 3) How to set it up 4) The serial number
Special features How it works How to set it up
Why are personal computers found in homes, offices, and schools? 1) They are inexpensive 2) They are not found in homes, offices, and schools 3) They are small 4) They are supercomputers
They are small
Which of the following are true about laptops? 1) They are housed in a tower case 2) They are small 3) They are mobile 4) They are the most common type of personal computer 5) They weigh only a few pounds
They are small They are mobile They weigh only a few pounds
Which statement is true regarding subnotebooks? 1) They are the same size as laptops 2) They are smaller than handheld computers 3) They are the same size as handheld computers 4) They are smaller than laptops
They are smaller than laptops
Which form of pointing device consists of a small, flat device sensitive to touch? 1) Template 2) Scanner 3) Touch pad 4) Mouse 5) Touch screen
Touch pad
Which of the following is a higher-capacity floppy disk drive that can hold up to 750 MB of data? 1) DVD 2) CD-ROM 3) Jump drive 4) Zip drive
Zip drive
The most commonly used personal computer in a medical office is the: 1) PDA 2) desktop 3) tablet 4) notebook
desktop
The two most commonly used printers are 1) ink-jet 2) blue only 3) white only 4) laser
ink-jet laser
The computers in a ______-area network are geographically close together, such as in the same building. 1) city 2) room 3) wide 4) local
local
A current trend in printers is the ______. 1) Inkjet printer 2) Plasma color printer 3) Dot matrix printer 4) Laser printer 5) "All-in-one" printer
"All-in-one" printer
A warranty is a contract that guarantees free service and parts replacement, usually for up to ______. 1) 1 year 2) 2 years 3) 6 months 4) 5 years
1 year
Which of the following means that you will get a savings of 1% of the total price by paying within 10 days? 1) 20% 10 days net 40 2) Net 40 3) Net 30 4) 1% 10 days net 30
1% 10 days net 30
List the steps, in order, of using a postage meter.
1) Check that there is postage available in the postage meter. 2) Verify the day's date. 3) Locate the area where the meter registers the data.
List the steps, with the first step on top, of using a fax machine.
1) Prepare the cover sheet 2) Place all pages either faceup or facedown in the fax machine's sending tray 3) Dial the receiving number 4) Press the send or start button 5) Attach the confirmation or error message to the documents faxed
List the steps, in order, for using a check-writing machine.
1) Turn on the check-writing machine. 2) Place a blank check into the machine. 3) Key in the pertinent information. 4) Have the physician or other authorized person sign the check.
How many categories are there for computer software? 1) 12 2) 7 3) 4 4) 2
2
When ______ or more computer systems are linked together, it is known as a network system. 1) 3 2) 2 3) 1 4) 4
2
There are ______ standard types of modems available. 1) 2 2) 4 3) 3 4) 5
3
Net 30 means you have _____ days to pay the total amount. 1) 90 2) 30 3) 15 4) 60
30
Computer hardware components are responsible for performing ______ main functions. 1) 2 2) 6 3) 3 4) 4
4
Folding equipment needs ______ for faster folding? 1) Thinner paper 2) Thicker paper 3) An automatic feeder 4) More employees
An automatic feeder
Protection against spammers is provided by ______. 1) Firewalls 2) Restarting your computer 3) Antivirus software 4) Disaster recovery plans 5) Drive cleanup
Antivirus software
Which of the following is NOT an example of operating system software? 1) Microsoft Windows XP 2) Apple 3) Linux 4) Microsoft Windows 7
Apple
An example of a periodic supply is ______. 1) Prescription pads 2) Facial tissue 3) Staples 4) Table covers 5) Appointment books
Appointment books
Vital supplies are items that ______. 1) Are needed in the office but do not threaten the efficiency of the office 2) Are used only once and then discarded 3) Require ordering only occasionally 4) Are absolutely necessary for smooth running of the medical office 5) Can be used indefinitely
Are absolutely necessary for smooth running of the medical office
Before calling technical support, you should 1) Ask your supervisor for assistance. 2) Call from a location away from the problem computer. 3) Check the system for errors. 4) Check the manual for answers.
Ask your supervisor for assistance. Check the system for errors. Check the manual for answers.
How do postage meters save money for the office? 1) By being provided with envelopes free of charge 2) By overpaying for postage on each item 3) By providing the exact amount of postage needed for each item 4) By requiring frequent trips to the post office to purchase stamps
By providing the exact amount of postage needed for each item
Match the terms central processing unit, read-only memory, database, and random access memory with their definitions.
Central processing unit - Primary computer chip responsible for interpreting and executing programs Read-only memory - Permanent memory Database - Collection of records created and stored on a computer Random access memory - Temporary, or programmable, memory
Before calling technical support, you should first ______. 1) Plan to spend no more than 5 minutes on the phone 2) Turn off the computer 3) Check the computer manual for answers 4) Identify the problem 5) Have a printer attached to the computer
Check the computer manual for answers
Which of the following is a machine that imprints checks? 1) Debit machine 2) Credit machine 3) Facsimile 4) Check writer
Check writer
Which of the following offer software training classes? 1) Physicians 2) Community colleges 3) Computer vendors 4) High schools
Community colleges Computer vendors High schools
Before placing an order, gather all the necessary information, such as 1) Correct names of the items. 2) How the item should be packaged. 3) Item numbers. 4) Account numbers.
Correct names of the items Item numbers Account numbers
Which of the following modems allows Internet access and telephone access at the same time? 1) Cable modem 2) DSL modem 3) ESL modem 4) Fax modem
DSL modem
Which of the following is an optical disk on which you can store up to eight hours of high-quality video? 1) CD-R 2) Jump drive 3) Zip disks 4) Flash key 5) DVD-R
DVD-R
A collection of records created and stored on a computer is a(n) ______. 1) Database 2) Application 3) Spreadsheet 4) Icon 5) Word processor
Database
Which of the following is part of a detailed inventory list? 1) Equipment instructions 2) Date of purchase 3) Model number 4) Name of the equipment
Date of purchase Model number Name of the equipment
Recorded words can be transcribed into written text by using __________ . 1) Optical character recognition software 2) Dictation-transcription equipment 3) Microfilm 4) Digital voice recorders
Dictation-transcription equipment
Because of the confidential nature of many faxes, all faxes should also be sent with a cover sheet that contains a 1) Disclaimer 2) Grant 3) Header 4) Condonement
Disclaimer
The purpose of output devices is to ______. 1) Display or print information after it has been processed 2) Convert printed matter into a format that can be read by the computer 3) Process information that has been input into the computer 4) Store information for later retrieval 5) Transfer information from one computer to another
Display or print information after it has been processed
Nearly all software manufacturers provide some type of ______ with their programs. 1) Classes 2) Printer and fax 3) Documentation 4) Tutorial
Documentation
A method of sending and receiving messages through a network is known as ______. 1) Word processing 2) Texting 3) E-mail 4) Paging 5) A database
What is the best thing you can do to prevent a purchasing mistake? 1) Read the manual 2) Educate yourself about common mistakes 3) Make mistakes; it's the only way to learn 4) Don't use a calculator
Educate yourself about common mistakes
What is the first step of troubleshooting a piece of equipment? 1) Call the manufacturer or place of purchase. 2) Discard the equipment as it no longer works. 3) Consult the equipment manual. 4) Eliminate possible simple causes of the problem.
Eliminate possible simple causes of the problem.
Which of the following is NOT detailed information in the master inventory log? 1) Extra supplies needed 2) Product warranty 3) Place of purchase 4) Description of the equipment
Extra supplies needed
Which type of office machine scans each page of a document, translates the information into electronic impulses, and transmits the impulses over the telephone line to another machine, where they are converted into the exact copy of the original document? 1) Photocopier 2) Adding machine 3) Facsimile machine 4) Postage meter 5) Typewriter
Facsimile machine
Types of scanners include a single-sheet scanner, a handheld scanner, and a ______ scanners. 1) Flatbed 2) Rolling ball 3) Manual 4) Touch pad 5) Touch screen
Flatbed
Most supplies in the medical office can be classified as administrative, clinical, or ______. 1) Environmental 2) Laboratory 3) Maintenance 4) General 5) Categorical
General
Which of the following are used by patients and staff? 1) Clinical supplies 2) Administrative supplies 3) Lab supplies 4) General supplies
General supplies
Which of the following are NOT responsibilities of medical assistants when taking a supply inventory? 1) Calculating the budget for supplies 2) Following correct payment procedures 3) Giving the responsibility to the lab manager 4) Letting the office manager put away the supplies
Giving the responsibility to the lab manager Letting the office manager put away the supplies
It is preferable to buy all of which of the following from the same vendor? 1) Office furniture 2) Office supplies 3) Software components 4) Hardware components
Hardware components
Which of the following are benefits of using a local vendor? 1) Nonservice in the event of an emergency 2) Information about upcoming sales 3) Discounts 4) More personal assistance
Information about upcoming sales Discounts More personal assistance
Keyboards, touch devices, pointing devices, modems, and scanners are known as 1) Output devices 2) Input devices 3) Outsource devices 4) In-service devices
Input devices
______ is a network system that connects local machines and allows information such as the office database system to be shared locally. 1) Telephone Techniques 2) Internet 3) Intranet 4) PDA
Intranet
On what type of computer is the touch pad feature popular? 1) Tablet 2) Mainframe 3) Personal 4) Desktop 5) Laptop
Laptop
Which of the following is the fastest printer? Blot jet DPI Laser Ink-jet
Laser
Which of the following are advantages of leasing a product? 1) Leasing allows purchasers to keep more of their money. 2) Businesses are able to take lease payments as a tax deduction every year. 3) The company that leases a product is responsible for servicing it. 4) Businesses can't update their equipment periodically.
Leasing allows purchasers to keep more of their money. Businesses are able to take lease payments as a tax deduction every year. The company that leases a product is responsible for servicing it.
Which of the following specifies when equipment will be cleaned and checked for worn parts? 1) Maintenance contract 2) Verbal contract 3) Service contract 4) Expanding contract
Maintenance contract
The responsibility for organizing most office supplies often lies with the ______. 1) Housekeeper 2) Nurse 3) Medical assistant 4) Provider 5) Maintenance staff
Medical assistant
Who is often responsible for organizing office supplies? 1) Office coder 2) Janitor 3) Medical assistant 4) Physician
Medical assistant
A postage ______ is a machine that applies postage to an envelope or package. 1) Meter 2) Maker 3) Letter 4) Stamp
Meter
With speech recognition technology, the user simply speaks into a ______ instead of inputting information with a keyboard or a scanner. 1) Network 2) Microphone 3) Software 4) Telephone
Microphone
Which of the following is NOT a practice management application software system? 1) MediSoft 2) Nue M.D. 3) Microsoft Windows 4) Kareo
Microsoft Windows
Examples of output devices are printers and ______. 1) Modems 2) Scanners 3) Motherboards 4) Keyboards 5) Monitors
Monitors
The main circuit board that controls the other components in a computer system is the ______. 1) Central processing unit 2) Video board 3) Hard drive 4) Motherboard 5) Microprocessor
Motherboard
Which of the following is a type of pointing device? 1) Scanner 2) Template 3) Mouse 4) Cursor 5) Keyboard
Mouse
Which of the following is the most common pointing device? 1) Mouse 2) Touch pad 3) PDA 4) Touch screen
Mouse
Incidental supplies are ______. 1) Items that are absolutely necessary for smooth running of the practice 2) Used only once and thrown away 3) Needed in the office but do not threaten the efficiency of the office 4) Occasionally reordered 5) Items that can be reused indefinitely
Needed in the office but do not threaten the efficiency of the office
Which of the following is NOT a personal computer? 1) PDA 2) Laptop 3) Network 4) Desktop
Network
An inserting machine can be used for 1) Newsletters 2) Invoices 3) Magazines 4) Checks
Newsletters Invoices Checks
Which of the following is NOT an element of inventory? 1) Order forms from each vendor 2) Ordering schedule 3) Reorder reminder cards 4) Nonitemized inventory
Nonitemized inventory
Personal computers include 1) Notebooks 2) PDAs 3) Mainframes 4) Laptops
Notebooks PDAs Laptops
Periodic supplies need to be reordered ______. 1) Daily 2) Weekly 3) Twice a year 4) Never 5) Occasionally
Occasionally
An advantage of a notebook computer is that it ______. 1) Is larger and more capable than a desktop computer 2) Can be housed in a tower case and placed on the floor 3) Eliminates the need for printers and scanners 4) Operates on either a battery or an AC adapter 5) Eliminates all the extra function keys on the keyboard
Operates on either a battery or an AC adapter
Computer software is generally divided into which 2 categories? 1) Operating system and application software 2) Devices and application systems 3) Applications device and systems operations 4) Operating hardware and operating software
Operating system and application software
When reporting an error on a shipment you received, you should have the 1) Order date 2) Invoice number 3) Name of the person who took the order 4) Corrected item in front of you
Order date Invoice number Name of the person who took the order
To obtain a complete list of office needs, ask ______ for their ideas. 1) Other staff members 2) Housekeeping 3) Relatives 4) Family members
Other staff members
If a postal scale is not available, a scale that weighs in ______ can be used. 1) Pound 2) Inches 3) Meters 4) Ounces
Ounces
Which of the following is used to display information after it has been processed? 1) Input device 2) Output device 3) Zip drive 4) Hard drive
Output device
Which of the following is NOT one of the main functions of a computer? 1) Inputting data 2) Processing data 3) Storing data 4) Outsourcing data
Outsourcing data
Which of the following cuts documents into tiny pieces to make them unreadable? 1) Paper masher 2) Machine shredder 3) Tire shredder 4) Paper shredder
Paper shredder
Which of the following protects health information that a medical office no longer requires? 1) Postage meter 2) Paper shredder 3) EMR 4) OSHA
Paper shredder
What types of information does a database management system contain? 1) Patient employment history 2) Patient salary ranges 3) Patient driving record 4) Patient based information 5) Patient health information
Patient based information Patient health information
Which of the following computers can be found in homes, offices, and schools? 1) Macrocomputers 2) Minicomputers 3) Personal computers 4) Supercomputers
Personal computers
Which of the following is least common in medical offices? 1) Public digital assistant 2) Personal digital assistant 3) Professional digital assistant 4) Printed digital assistant
Personal digital assistant
Which of the following should NOT be considered when placing quantity discount orders? 1) Personal relationships with the vendors 2) How nice it will look on the shelf 3) Whether you can resell it at a later date 4) Whether the doctor will continue to use the item
Personal relationships with the vendors How nice it will look on the shelf Whether you can resell it at a later date
Which of the following is also called a copier? 1) Computer 2) Facsimile 3) Photocopier 4) Typewriter
Photocopier
Which of the following instantly reproduce office documents? 1) Photocopier 2) Copy machine 3) Facsimile 4) Computer
Photocopier Copy machine
Which of the following materials is NOT needed to use a fax machine? 1) Physician's approval 2) Telephone line 3) Cover sheet with disclaimer 4) Fax machine
Physician's approval
Ordering procedures for supplies vary from office to office but always involve certain tasks. Which of the following is NOT a task for ordering? 1) Correcting errors 2) Placing supplies in the pantry 3) Making payments 4) Completing paperwork
Placing supplies in the pantry
Which of the following are materials needed for using a postage meter? 1) Postage meter 2) Postage scale 3) Postage stamps 4) Addressed envelope
Postage meter Postage scale Addressed envelope
An example of an expendable item is a(n) ______. 1) Reflex hammer 2) Examination table 3) Prescription pad 4) Computer 5) Facsimile machine
Prescription pad
Which is an example of a vital supply? 1) Holiday cards 2) Rubber bands 3) Copy paper 4) Prescription pad
Prescription pad
When investigating a vendor, it is important to obtain 1) Names of employees 2) Prices 3) Payment policies 4) Credit histories
Prices Payment policies
The hardware components of a computer consist of the monitor, keyboard, and ______. 1) Internet provider 2) Software 3) Printer 4) Applications 5) Operating system
Printer
An advantage of a flatbed scanner is that it ______. 1) Can be used to scan curved objects 2) Is the least expensive 3) Produces the highest-quality input 4) Is the most difficult to use 5) Feeds one sheet of paper through at a time
Produces the highest-quality input
Using the bcc option when sending an e-mail message ______. 1) Protects the privacy of other recipients of the message 2) Enables you to send the message to more people 3) Records a copy of the message on your hard drive 4) Prevents recipients from deleting the message 5) Makes the recipient scroll through the e-mail addresses of all other recipients before reading the message
Protects the privacy of other recipients of the message
The first step in evaluating the equipment needs of a healthcare office is the 1) Purchasing process 2) Payment process 3) Employee process 4) Research process
Research process
Which of the following is measured in dot pitch? 1) Lasers 2) Hardware 3) Software 4) Resolution
Resolution
A device used to input printed matter and convert it to a format that can be read by the computer is a ______. 1) Scanner 2) Pointing device 3) Modem 4) Cursor 5) Printer
Scanner
Which of the following is considered a computer input device? 1) Monitors 2) Software 3) Printers 4) Scanners 5) Batteries
Scanners
Which of the following changes the monitor display at short intervals or constantly shows moving images? 1) Screen saver 2) Resolution 3) Multimedia 4) Virus protection 5) Power down
Screen saver
Which of the following technologies has the potential of eliminating the need for transcribing providers' notes? 1) Optical character recognition 2) Modulator-demodulator 3) CD-R technology 4) Speech recognition technology 5) telemedicine
Speech recognition technology
Examples of administrative supplies include 1) Typewriter 2) Stationery 3) Injections 4) Clipboards
Stationery Clipboards
All dressings and most bandaging materials must be kept Unsterile Open Clean Sterile
Sterile
Elastic rolled bandages, which do not touch open wounds, must be clean but NOT necessarily 1) Open 2) Sterile 3) Unopened 4) Septic
Sterile
Envelopes and other paper goods with gummed surfaces must be kept dry to prevent them from 1) Getting dirty 2) Sticking together 3) Standing upright 4) Lying down
Sticking together
A computer's hardware serves four main functions. Which of the following is one of those functions? 1) Storing data 2) Releasing data 3) Programming 4) Word processing 5) Deleting data
Storing data
What has a screen measuring 14 inches or less and is smaller than a laptop? 1) Internet 2) PC 3) Probook 4) Subnotebook
Subnotebook
A computer disaster recovery plan should be in place in a medical office in the event of a(n) ______. 1) Optical character recognition problem 2) Internet access problem 3) Security breach 4) System failure or crash 5) Printer problem
System failure or crash
Discard all expired items carefully and appropriately according to 1) TJC and OSHA standards 2) PMI and CLIA standards 3) OSHA and PMI standards 4) HIPPA and TJC standards
TJC and OSHA standards
Telecommunication that provides medical support to providers caring for patients in rural areas or in some smaller hospitals is called ______. 1) Networking 2) Local area transmissions 3) CD-R technology 4) Telemedicine 5) Online help
Telemedicine
What term describes the communication that provides medical support to licensed providers caring for patients in rural areas? 1) Online help 2) Networking 3) Local area transmissions 4) CR-R technology 5) Telemedicine
Telemedicine
A fax machine scans each page of a document, translates it into electronic impulses, and transmits those impulses over a(n) 1) Copy machine 2) Network 3) Telephone line 4) EMR
Telephone line
Which of the following should be considered when placing quantity discount orders? 1) The amount of storage space 2) Whether the supply can be used within a reasonable time 3) Whether the office manager will like it or not 4) The possibility of spoilage
The amount of storage space Whether the supply can be used within a reasonable time The possibility of spoilage
Which of the following is a disadvantage of leasing a product? 1) The office will not own the equipment. 2) Businesses will get a tax deduction every year. 3) Purchasers will keep more of their money. 4) Equipment can be updated every few years.
The office will not own the equipment.
Resolution refers to ______. 1) A method of sending and receiving messages through a network 2) Automatic changes in the monitor displays 3) A readable printout of information 4) The number of words that can be typed in one minute 5) The sharpness of images, measured in dot pitch
The sharpness of images, measured in dot pitch
Which of the following are reasons that postal scales are good investments? 1) They take up a lot of space. 2) The show the amount of postage required. 3) They show the weight of mail. 4) They show mail delivery times.
The show the amount of postage required. They show the weight of mail.
When solicitors require advanced payments over the phone or to a PO box, it typically will mean that _________. 1) They are trustworthy They are from reputable companies 3) They will deliver the product sooner 4) They are attempting a scam
They are attempting a scam
Which of the following are true regarding a zip drives? 1) They are double-sided 2) They are used for transporting large files 3) They are relatively inexpensive 4) They can be carried on a key chain 5) They are durable
They are used for transporting large files They are relatively inexpensive They are durable
Which of the following are pointing devices? 1) Touch pad 2) Headset 3) Mouse 4) Touch screen
Touch pad Mouse Touch screen
Which of the following is illuminated at the touch of a pen, wand, or finger? 1) Track ball 2) Laptop 3) Mouse 4) Touch screen
Touch screen
Another word for writing is __________. 1) Recording 2) Enunciating 3) Dictation 4) Transcription
Transcription
Checking a piece of malfunctioning equipment to see if you can fix it is known as 1) Troubleshooting 2) Servicing 3) Standard maintenance 4) Tuning up
Troubleshooting
A small program designed to give users an overall picture of a product and its function is known as a 1) Tutorial 2) Device 3) Description 4) Show
Tutorial
A jump drive is also known as a(n) 1) USB drive 2) Flash drive 3) Pen drive 4) Zip drive 5) Key drive 6) Internal drive.
USB drive Flash drive Pen drive Key drive
Durable items are ______. 1) Used a few times, then discarded 2) Thrown away after one use 3) Used and restocked 4) Used indefinitely 5) Reused after being repaired
Used indefinitely
Which of the following is used to connect two or more computer systems? 1) VPN 2) WAN 3) VAN 4) PAN
VPN
In which type of network are the networked computers connected using public telephone lines, using encryption to ensure that only authorized users can access the network? 1) Wide-area network 2) Local-area network 3) Virtual private network 4) Peer-to-peer network 5) Homegroup network
Virtual private network
Which of the following is a contract that guarantees free service and parts replacement? 1) Collateral 2) Break 3) Warranty 4) Breach
Warranty
When caring for a system unit, it should be placed in a 1) Suppressed location 2) Well-ventilated area 3) Closed location 4) Nonventilated area
Well-ventilated area
Most computers come installed with 1) Windows XP or Linux 2) Windows 6 and Apple 3) Apple or Windows 7 4) Windows 10
Windows 10
Word processing has replaced the typewriter for 1) Scheduling appointments 2) Writing correspondence 3) Transcribing physician notes 4) Writing reports
Writing correspondence Transcribing physician notes Writing reports
Two examples of payment terms are 1) net 40. 2) no interest. 3) net 30. 4) 1% 10 days net 30.
net 30. 1% 10 days net 30.
It is a good idea to get cost estimates from at least ______ vendors. 1) 5 2) 3 3) 4 4) 2
3
Nearly all software manufacturers provide some type of ______ with their programs. 1) Documentation 2) Classes 3) Printer and fax 4) Tutorial
Documentation
Which of the following scans each page of a document and sends, via telephone lines, from one location to another? 1) Cell phone 2) Internet 3) Copy machine 4) Fax machine
Fax machine
Which of the following require that privacy and security procedures be in place to prevent the misuse of health information? 1) Medical laws 2) OSHA laws 3) HIPAA laws 4) PIH laws
HIPAA laws
HIPAA and ______ laws require that privacy and security procedures be in place to prevent the misuse of health information. 1) HITECH 2) CLIA 3) OSHA 4) AARA
HITECH
The hardware or physical components of a computer include the 1) Touch pad 2) Keyboard 3) Printer 4) Monitor
Keyboard Printer Monitor
Which of the following displays currently active information, such as a word processing document? 1) Monitor 2) Memory 3) Printer 4) Hard disk drive
Monitor
Which of the following do doctors typically use to look up medications and other reference information? 1) Laptops 2) PDAs 3) Subnotebooks 4) Desktops
PDAs
Which of the following are benefits of using a postage meter? 1) Saves frequent trips to the post office 2) Saves money for the office 3) Takes up counter space 4) Needs to be refilled
Saves frequent trips to the post office Saves money for the office
Which of the following automatically changes the monitor display at short intervals? 1) Screen saver 2) Wallpaper 3) Timing 4) Storage devices
Screen saver
Which of the following technologies enables a computer to comprehend and interpret spoken words through the use of a specialty software program? 1) Speech recognition 2) Silence recognition 3) Speech dissent 4) Mispronunciation
Speech recognition
What are the two major processing components inside the computer cabinet? 1) The central processing unit (CPU) 2) Read-only memory (ROM) 3) The motherboard 4) The scanner
The central processing unit (CPU) The motherboard
In which of the following networks are the computers farthest apart and connected by telephone lines? 1) LAN 2) WAN 3) PAN 4) VPN
WAN
Which of the following has replaced the typewriter for writing correspondence and reports and transcribing physician notes? 1) Word processing 2) Database management 3) Dictation tapes 4) Database recognition
Word processing
Match the terms disbursement, purchase order, requisition, and software with their definitions.
Disbursement - Payment of funds Purchase order - Form that authorizes a purchase for the practice Requisition - Formal request from a staff member or doctor Software - Program or set of instructions that tells a computer what to do
The first step in selecting computer equipment is to learn as much as you can about 1) Office policies 2) Modems and faxes 3) Hardware and software 4) Practice management software
Hardware and software
Software packages such as Medisoft are specifically designed to meet the needs of a(n) 1) Medical practice 2) Medical library 3) Surgical center 4) Attorney's office
Medical practice
Two common ways to provide security in a computerized office is to employ 1) Deadbolts and a metal door 2) Passwords and a monitoring system 3) Deadbolt locks and a security system. 4) Pass codes and deadbolt locks.
Passwords and a monitoring system
Software training classes are offered at different levels. Which of the following is NOT a level of training that is offered? Intermediate Beginner Advanced Super intermediate
Super intermediate
Medical practice personnel need to write checks for 1) Daily lunches 2) Supplies 3) Equipment 4) Payroll
Supplies Equipment Payroll
Which of the following refers to the use of telecommunications to provide medical support to physicians caring for patients in rural areas or in smaller hospitals? 1) Rural therapy 2) Conference calling 3) Telemedicine 4) Remote therapy
Telemedicine
If you encounter a software problem you cannot solve with simple problem-solving techniques, you should call 1) Technical support 2) The office manager 3) The physician 4) The manufacturer
Technical support
