Methods of Training Test 1 Review

Which of the following is not an example of human capital? A. Corporate culture B. Work-related competence C. Education D. Tacit knowledge

A. Corporate culture

During the video we watched in class, which of the following was NOT said to contribute to a strong learning environment A. Trust B. The Right Tools C. Real Choice (Autonomy) D. Logic

D. Logic

True or False: Surveys do not allow many employees to participate in the needs assessment process

False

True or False: Tacit knowledge tends to be the primary focus of formal training and employee development

False

Which of the following is not included in the ADDIE model? A. Engagement B. Analysis C. Implementation D. Design and development

A. Engagement

Who should participate in a needs assessment? A. Mid-level managers B. Company leaders C. Subject Matter Experts D. All of these answers E. Employers

D. All of these answers

_____ relates to intellectual capability and general intelligence. A. Reading ability B. Basic skills C. Self-efficacy D. Cognitive ability

D. Cognitive ability

Which of the following is not one of the major reasons organizations outsource training? A. Desire to access best practices B. Potential cost savings D. Time savings D. Desire for greater control

D. Desire for greater control

_____ capital refers to the sum of the attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that the company's employees invest in their work A. Talent B. Intellectual C. Social D. Human

D. Human

Which of the following is true of tacit knowledge? A. It is best acquired through formal training and development B. Formulas and definitions are examples of tacit knowledge C. It is easily codified and transferred from person-to-person D. It is best acquired through informal learning

D. It is best acquired through informal learning

_____ typically includes information on the customers served, why the company exists, what the company does, the value received by the customers, and the technology used. A. Balanced scorecard B. Code of conduct C. Vision D. Mission

D. Mission

_____ analysis involves determining the appropriateness of training, given the company's business strategy, its resources available for training, and support by managers and peers. A. Gap B. Support C. Task D. Organizational

D. Organizational

Which of the following is not an advantage of centralized training? A. Streamlined processes B. Integrated programs for managing talent and training during times of change C. Stronger alignment with business strategy D. The ability to respond quickly to client needs and provide high quality services

D. The ability to respond quickly to client needs and provide high quality services

Which of the following statements is true of needs assessment? A. The process should not provide information regarding outcomes to evaluate training. B. The process needs to be lengthy and comprehensive C. Upper- and mid-level managers should be excluded. D. The process can determine if training is the appropriate solution.

D. The process can determine if training is the appropriate solution.

True of False: Training differs from development in that training tends to be more future-focused

False

True or False Companies need to support formal training because it is the best means to acquire tacit knowledge

False

True or False: Age does not affect how people prefer to learn

False

Shaw Industries annually providing more than one million training hours to different constituents-employees, including machinists, marketers, scientists, sales representatives, designers, data scientists, nurses, and administrators-was provided an example of which of the following strategic training initiatives? A. Expand who is trained B. Diversify the learning portfolio C. Accelerate the pace of learning D. Capture and share knowledge

A. Expand who is trained

Which of the following is not a step in the strategic training and development process? A. Facilitating strategic training B. Translating initiatives into concreate learning activities C. None of the above-each is a step D. Identifying metrics to determine whether training has contributed to goals related to the business strategy

A. Facilitating strategic training

The ADDIE model is most closely associated with: A. Formal training and development B. Creating a learning organization C. Informal learning D. Knowledge management

A. Formal training and development

The strategic training and development process begins with _____. A. Identifying the business strategy B. Choosing strategic training and development initiatives C. Identifying measures or metrics D. Developing websites for knowledge sharing

A. Identifying the business strategy

Which of the following statements is true of human capital? A. Motivation to deliver high-quality products and services is a part of human capital. B. It is easy to imitate or purchase an organization's human capital. C. Human capital is an organization's tangible asset. D. Human capital is standardized in companies.

A. Motivation to deliver high-quality products and services is a part of human capital.

Marriott requires that trainees have adequate child care, transportation, and housing arrangements for its welfare-to-work program. These standards resulted from which type of analysis, as discussed in the text? A. Person Analysis B. Discrepancy Analysis C. Support Analysis D. Task Analysis

A. Person Analysis

Kitty Merriweather, a product manager working in a manufacturing firm, is highly anxious about change. When the top management of Merriweather's firm made it mandatory for all product managers to undergo training, she told her superior that she would be uncomfortable doing so. She added that she was certain of not being able to cope with the new developments. In this instance, Kitty is demonstrating A. Resistance to Change. B. Indifference to Change C. Loss of Control. D. Uniqueness

A. Resistance to Change.

The resource for all sorts of H.R. forms and best practices which we discussed in class is: A. Society for Human Resource Management (SHRM) B. National Human Resources Association (NHRA) C. World organization of Human Resources (WOWR) D. H.R. for Dummies (HRD)

A. Society for Human Resource Management (SHRM)

Which of the following methods is inexpensive and allows for the collection of data from a large number of individuals? A. Survey B. Interview C. Observation D. Focus Group

A. Survey

A primary disadvantage of using ____ in the needs assessment process is that the data obtained may lack detail. A. Surveys B. Observation C. Interviewing D. Crowdsourcing

A. Surveys

_____ refers to a systematic approach for developing training programs. A. The Instructional System Design (ISD) model B. Continuous learning C. Total quality management D. Training and development

A. The Instructional System Design (ISD) model

Employees' readiness for training includes identifying whether _____. A. the work environment will facilitate learning and not interfere with performance B. managers are using a similar frame of reference when they evaluate associates using the same competencies Can organization should develop training programs by itself or buy them from a vendor D. coworkers are supportive of employees

A. the work environment will facilitate learning and not interfere with performance

The _____ considers four different perspectives: customer, internal, innovation and learning, and financial A. SWOT Analysis B. Balanced Scorecard C. BCG Matrix D. Value Chain Analysis

B. Balanced Scorecard

Which of the following steps of the training design process involves person and task analysis? A. Developing an evaluation plan B. Conducting needs assessment C. Ensuring transfer of training D. Monitoring and evaluating the program

B. Conducting needs assessment

Which of the following is true about a learning organization? A. The notion of the learning organization came into being in the early 2000's. B. In a learning organization, employees learn from failure and from successes C. In a learning organization, most learning occurs through formal training. D. A learning organization primarily encourages team learning.

B. In a learning organization, employees learn from failure and from successes

Which of the following is not one of the four major components of the balanced scorecard? A. Financial B. Sustainability C. Customers D. Internal business processes

B. Sustainability

_____ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work A. Stakeholder management B. Total quality management C. Diversity management D. Talent management

B. Total quality management

Which of the following is an example of human capital? A. Patents B. Work-related competence C. Customer loyalty D. Corporate culture

B. Work-related competence

Which of the following is true with regard to SWOT analysis? A. In a SWOT analysis, external analysis attempts to identify the company's strengths and weaknesses. B. A SWOT analysis is typically conducted in the strategic training and development initiatives step of the strategic training and development process. C. A SWOT analysis provides a company the information needed to generate several alternative business strategies and make a strategic choice. D. A SWOT analysis represents the strategy believed to be the best alternative to achieve the company goals.

C. A SWOT analysis provides a company the information needed to generate several alternative business strategies and make a strategic choice.

Which of the following refers to the type of rewards that employees receive for performing well? A. Motivators B. Outcomes C. Consequences D. Feedback

C. Consequences

_____ refers to training, formal education, job experiences, relationships, and assessments of personality, skills, and abilities that help employees prepare for future jobs or positions. A. Knowledge management B. Formal training C. Development D. Succession planning

C. Development

The final step of the strategic training and development process involves _____. A. Creating concrete training and development activities B. Choosing strategic training and development initiatives C. Identifying measures or metrics D. Identifying the business strategy

C. Identifying measures or metrics

_____ involves determining whether performance deficiencies result from lack of knowledge or skill. A. Skill analysis B. Task analysis C. Person analysis D. Organizational analysis

C. Person analysis

True or False: Despite its potential benefits, there are a number of challenges associated with social media for training and development

True

True or False: One of the most powerful ways to motivate employees to attend and learn from training is to communicate the personal value of the training.

True

True or False: Strategic training and development initiatives vary by company depending on a company's industry, goals, resources, and capabilities

True

True or False: To motivate employees to learn in training programs, they should be given a choice of what training programs to attend

True

True or False: Treating employees differently based on their age, such as only inviting younger employees to attend training, can result in adverse legal consequences

True