MG 302 FINAL

Perceptual distortion

errors in perceptual judgement that arise from inaccuracies in any part of the perception process

The _________ involves identifying with someone who is having trouble and attributing the trouble to an external cause, much as you attribute your own troubles and failures to external causes.

defensive bias

workplace diversity

differences among coworkers including culture, race, age, gender, economic status, and religion among other things

The ____________ says that you overestimate the impact of internal factors in other people's behavior and underestimate the impact of external factors.

fundamental attribution error

Conolly Company uses internal recruiting whenever possible. This practice:

generates increased employee commitment.

All of the following are current strategic issues of particular concern to managers, except:

hiring the right people to become more competitive on a local basis.

In a recent survey, CEOs said that__________ is the most important factor in achieving a competitive advantage.

human capital

Human Resource Planning

important to predict what jobs the organization will need to fill and what knowledge and skills future workers will need to have.

Leadership is reciprocal, according to your text. This means?

it occurs among people

When applying for a job, an individual will read the __________carefully to see whether his education and skills match those required by the job.

job specification

The job characteristic of feedback provides the worker with:

knowledge of actual results.

When evaluating the performance of Rick, a buyer for the men's clothing department, Rachelle ____________ believing that Rick is often late because his children are sick but that Rick makes good purchasing decisions because he is knowledgeable about consumer trends.

makes attributions

Contingency factors that can influence the success of a TQM program in a negative way include all of the following, except:

managers wait for big, dramatic innovations.

Which of the following questions might be answered during the human resource planning process?

-Does our plan to grow the business in California, Texas, and Florida mean we need more employees who speak Spanish? -If customers can answer many of their questions by using our website, will we need fewer call center workers?

Company strategy

-find the right people -maintain an effective workforce -manage talent

In dealing with global diversity, the following is incorrect:

14% of all board members in the US are women.

Physiological needs

1st level food, water, warmth, rest

Safety Needs (Maslow)

2nd level needs for freedom from illness or danger and the need for a secure, familiar, predictable environment (shelter)

Belongingness Needs (Maslow)

3rd level friendship, intimacy, trust, acceptance

Esteem Needs (Maslow's Hierarchy of Needs)

4th level need for self-esteem, achievement, competence, and independence; need for recognition and respect from others

self-actualualization

5th level achieving full potential

The most common method for reducing a perceived inequity is?

Change Inputs: A person may choose to increase or decrease his or her inputs to the organization.

benchmarking

Comparing an organization's practices, processes, and products against the world's best.

n routine jobs where workers have little flexibility, the relationship between job satisfaction and work performance is:

Generally small and influenced by other factors

People who are high on Machiavellianism do not do well:

In jobs that are highly structured

According to Herzberg, _____ is an example of a hygiene factor.

Pay

Which of the following means that an organization accommodates several subcultures?

Pluralism

Smileline Inc. has an onsite daycare facility and provides employees fulltime daycare at a very low cost. The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity?

Reduced costs associated with high turnover, absenteeism, and lawsuits

Monica recently got a promotion to a management role with greater scope and responsibility. She wants to be as effective as possible in her new job. Which of the following could help her improve her ability to manage her new subordinates?

Reflecting on the effects of her past actions to evaluate how they affected herself and others

stereotyping

The tendency to assign an individual to a group or broad category and then attribute generalizations about the group to the individual.

Quality circle

a group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting the quality of their work

360-degree feedback

a performance appraisal process in which feedback is obtained from the boss, subordinates, peers and coworkers, and the employees themselves

This law requires that employers allow terminated employees to stay on a group health plan at the expense of the employee for up to 18 months after leaving the company.

consolidated omnibus budget reconciliation act

characteristic of a charismatic leader?

has the ability to inspire and motivate people to do more than they normally would

Behaviorally Anchored Rating Scale (BARS)

method of performance measurement that rates behavior in terms of a scale showing specific statements of behavior that describe different levels of performance

180-degree feed back

raters at same level and person you report to

Corporate governance

refers to the framework of systems, rules, and practices by which an organization ensures fairness, accountability, and transparency

Chester, a salesperson, has high _________because he is sure he can exceed all his sales goals this year.

self-efficacy

Reward power includes?

stems from authority to bestow rewards on other people

The recommended management style from the leadership grid is?

9,9 Team management

Cycle time

The period required to complete one cycle of an operation; or to complete a function, job, or task from start to finish.

To redress past discrimination, an employer may undertake _________ by taking positive steps to guarantee equal treatment of people in legally protected groups.

affirmative action

Supportive Leader

makes work more pleasant; treats others as equals, acts friendly, shows concern

the perception process

observe, screen, organize

The __________ says that when you look at your own behavior, you attribute your successes to internal causes, and you attribute your failures to external causes. Thus, Kumi would see his success with taxes to be the result of an internal cause such as his superior financial skills.

self-serving bias

SWOT analysis

strengths, weaknesses, opportunities, threats that affect organizational performance

capital budget

appraisal to see if investments are worth it

The BCG Matirix

cash cows- most profitable brands, should be milked to provide as much cash as possible question marks- the brands that require much closer consideration. They hold low market share in fast growing markets consuming large amount of cash and incurring losses. It has potential to gain market share and become a star, which would later become cash cow. poor dogs- hold low market share compared to competitors and operate in a slowly growing market. In general, they are not worth investing in because they generate low or negative cash returns. star- operate in high growth industries and maintain high market share. Stars are both cash generators and cash users

Transactional leader

clarifies subordinates' roles and task requirements, initiates structure, provides rewards, and displays consideration for followers

A company maintains an effective workforce by:

compensation, wage and salary systems, benefits and occasional terminations

People with an external locus of control are:

easier to manage

Production-oriented leader

emphasized the technical or task aspects of the job, focusing on accomplishing the group's tasks.

Artie's Pretzels is a small but well-known company that receives thousands of job applications every year, though it only fills about 50 positions annually. Company managers have learned that Artie's human resource practices are one of the driving factors that attract potential employees. Artie's Pretzels is an example of a(n):

employer of choice.

The first step toward better time management is to:

empty your head

Jason has been unemployed for three months. When his wife asked him why he was not looking for a job, Jason responded, "If I am lucky, I will get my old job back." Jason would be considered as having a(n):

external locus of control

All well-designed control systems involve the use of _____ to determine whether performance meets established standards.

feedback

effective work force

placing the right people in the right position at the right time

People-oriented leader

primarily concerned with the well-being of the employees being managed

Wage and salary survey

show what other organizations pay incumbents in jobs that match a sample of key jobs selected by the organization