MG 321 Final

A nursing home has an opening for a nurse and wants to hire a person who is motivated by something other than extrinsic or intrinsic forces. Considering this and what you know about the nature of motivation, which statement by interviewees for the job would most likely impress the interviewer in a positive way?

"What I like the most about being a nurse is helping others."

Because he has high autonomy, Sorrento coaxes his manager to

Allow him work at home, where he can work during any time of the day.

The startup where Delacruz works, Affirm, was recently acquired by Global Partners, a huge multinational conglomerate. Everyone at Affirm was severely stressed by the many changes that accompanied the transition. Many of the Affirm's managers were let go and replaced by people from Global Partners. For almost a week, Delacruz was not even sure who his direct supervisor was. On top of everything else, Affirm people were given a high manual of Global Partners' company policies that hey had to memorize in less than a week. It was chaos, and several of Delacruz's colleagues ending up handing in their notices. How could Global Partners' management have handled the transition more effectively?

By introducing new policies gradually and encouraging Delacruz and his coworkers to help take charge of implementing them

A regional manager has worked with other managers over the years to set up groups and teams to handle issues. One of the recent groups, which is also a team, is the

CEO search committee that interacts frequently by various means overs a period of several months

Which theory posits that managers should choose an organizational structure that fits the circumstance affecting their organization the most?

Contingency

Aaron has the leadership attribute of dominance, Bill has the attribute of honesty, Carmine has the attribute of maturity, and David has the attribute of stress tolerance. Ellen is going to have to either restructure her coal gasification facility or close it down due to uncertainty in the energy market. According to the trait model, which of the four leaders mentioned above should she hire to lead her facility through the upcoming transition?

David

Mary, an employee at D.B. Smith, was promoted recently due to the huge success of two projects she delivered that generated revenue and further projects for the technology division. She is highly motivated by the promotion and perceives ________ justice of the firm to be high.

Distributive

At the output stage, managers usually utilize __________ control.

Feedback

The type of control that managers typically use in the input stage of the process of transforming raw materials into finished goods is _________ control

Feedforward

The theory that distinguishes needs related to the work itself from those related to the context of the work is _______ theory.

Herzberg's motivator-hygiene

What does a cafeteria-style benefit plan do?

It permits employees to choose the benefits they want.

Widgets Incorporated maintains a warehouse with component parts, so it always has what it needs on hand. However, the inventory holding costs are high and the purchasing manager is being asked to find a way to lower those costs. She suggests implementing ________ because it will reduce warehousing and storage costs.

JIT

The idea that an organization's hierarchy should be designed with as few levels of authority as are necessary to use the organization's resources in an efficient and effective manner falls under which principle?

Minimum chain of command

The standard of performance that measures efficiency at the corporate level of the organization is

Operating costs

Gena is the hiring manager for Wired Lines, an electrical wiring service. When she looks at the current state of the company, she sees that the employees and management do not have much mutual trust or respect, guidelines for performing jobs are very inconsistent and ambiguous, and the supervisors have little authority to make changes or take action. She feels that the situation is a mess, but she needs to hire a manager to oversee several teams of electricians. Which person should she hire to m

Parul, who is very focused and concerns herself with completing each individual job properly.

What impact did the COVID-19 pandemic have on the use of teams in companies?

Remote teamwork became common.

Rohan is a project manager who has 15 employees reporting directly to him. Those 15 employees represent Rohan's

Span of control

The goal of job enlargement is to increase

The range of tasks and thus reduce boredom

Communication does not take place unless

a common understanding is reached

Despite its advantages, face-to-face communication has two important disadvantages, which are the

amount of time it takes and the lack of a paper or electronic trail.

An assisted-living facility conducts friendly competitions between teams of employees and rewards them with bagels every Friday morning. The main purpose of these games is to promote togetherness in the organization. This effort by the management of the facility best describes

consideration

Evan is the owner and manager of a tutoring company. He often lets his employees open the business when he has a busy morning, and lets them record their own tutoring hours without verifying them because he trusts them fully. Evan is practicing

consideration

A beverage company forms a B2B network structure when it

creates a series of agreements with its supplier in Brazil, manufacturer in Mexico, and distributor in the United States to produce and market its products.

The process by which a manager shares performance information with a subordinate and develops a plan for the future development of that subordinate is known as

feedback

The sender and receiver reverse their roles, with the receiver now becoming a sender, in the _________ phase.

feedback

Claire's manager won't recommend her for a leadership position because he believes women are too emotional and not task-oriented enough. Her manager is perpetuating the

glass ceiling

Who determines the extent of conformity and reactions to deviance within groups?

group members

The term data is best defined as a set of facts that

have not been summarized or analyzed

At Super Airlines, Katsumi is trying to determine what will motivate his employees to work harder. He could work to increase valence by

making sure his employees value the opportunity to work with less supervision

What structure do organizations adopt when they organize divisions according to the type of customers they focus on?

market

Latoya sent an email to her coworkers to confirm the time of the meeting. The email is the ________through which Latoya communicated.

medium

Who takes part in cross-functional teams?

members from different departments

Anything that hampers any stage of the communication process is known as

noise

The process through which managers try to increase members' abilities to understand and appropriately respond to changing conditions is known as

organizational learning

A divisional manager's performance is evaluated on the basis of the difference between the sales revenues generated by the division and the cost of making those goods and services. The divisional manager is being evaluated using the _________ budget approach.

profit

When a manager is evaluated on the difference between sales revenue and the budgeted cost of making those goods and services, this is an example of a(n) _________ budget approach.

profit

To encourage group cohesiveness, managers should

promote intergroup competition

The goal of communication is to

reach a common understanding

Frequently updated information that reflects current changes in business conditions is called ______ information.

real-time

The set of activities in which managers generate a pool of qualified candidates for open positions is known as

recruitment

One of the major advantages of a JIT system is that it

reduces the need for warehousing

The power of a leader that comes from the respect and loyalty of subordinates is known as ________ power.

referent

Seok tries to get along with his subordinates and genuinely likes them and wants them to like him. Which type of leader is Seok?

relationship-oriented

The information that managers need to make good human resources decisions about how to train, motivate, and reward organizational members can be obtained through

the performance appraisal

In the communication process, a receiver is

the person or group for which the message is intended.

Convenient Computers monitors the number of customer returns for each product model to track when the organization is producing a large number of defective products. In this case, Convenient is using ____ control.

Feedback

Juanita has been hired as a business consultant for Kookies, Incorporated, a company that specializes in making chocolate chip cookies. The success of Cookies has created a problem for the company's CEO, Alejandro. The demand for Cookies cookies has increased significantly worldwide. As a result, the company has established cookie factories in various countries, which are doing fairly well but need customized attention for each country. Also, because of this expansion, the functional structure of the company has developed problems with communication between divisions. Alejandro wants Juanita's advice on how the company should accommodate its expansion. Juanita most likely suggests that Kookies set up a

Global geographic structure and form strategic alliances with suppliers in various nations.

When Hanson first joined the marketing team at Cracker Coffee Roasters, he was an energetic member who inspired others with his enthusiasm and strong work ethic. As the marketing department grew in size, Hanson slowly slipped into the background of the group, putting less and less effort into his social media outreach work. The marketing manager, Carol, noticed his absence at weekly meetings and asked other employees what was up. They revealed to Carol that Hanson regularly failed to complete hi

She should assign Hanson to a smaller team with the three other online marketers in the department, and, since he is the social media expert, ask that he submit weekly reports charting his online activity on behalf of the brand.

To administer the punishment of an employee effectively, Tamiko would most likely take which action?

Take Akito aside to a private area and emphasize that docking his pay is only because he violated company policy.

Josiah heads an insurance company that he would like to move to a higher level of performance. Lately, his managers have been telling him that there are some issues with how policies are being marketed, mainly due to the way management has structured its procedures for creating policies. One of the managers asks Josiah how they should deal with the employees in case they become aware of the problem. As a transformational leader, what is the best answer for Josiah to tell the manager?

To inform the workers of the situation and challenge them to help solve it.

As part of his marketing position, Joji maintains a corporate website where he posts information about the company and its products, with commentary and opinions, to which readers can respond with their own commentary and opinions. This is most likely

a blog

Tests that assess the skills of a job applicant that are necessary for the successful performance of a job are known as ________blank tests.

ability

When an organization has a strong and cohesive organizational culture that controls employees attitudes and behaviors, that company has a(n) _______ culture.

adaptive

A task force submits its report supporting its recommendations on the project that the group has been working on. At which stage is this group operating?

adjourning

Which stage of group development applies only to groups that eventually are disbanded, such as task forces?

adjourning

Brianna's job is mostly routine and has procedures for most problems that may arise. Her job is high in task

analyzability

When a company implements after-sales service and support CRM software, salespeople

are in a much better position to respond to a customers' needs and build customer loyalty

Because he has a high need for power, Goeff would most likely decide to

attempt to persuade the governor of a state to pass laws that benefit his company

The process of comparing one company's performance on specific dimensions with the performance of high-performing organizations to decide how successful a change effort has been is known as

benchmarking

Jessica, a manager, is responsible for organizing a team for the development of a new product. To be successful in creating synergy in the team, Jessica's top priority should be to

bring in members with complementary skills relevant to the work

Rules and SOPs are of little use in telling a scientist how to discover something new. Thus, which form of control should not be applied to scientists?

bureaucratic

Rules and SOPs are used to regulate the behavior of workers within the organization with a ___________ control system.

bureaucratic

The relative authority that each manager in the organization has from the CEO down to the lowest-level manager is called the

chain of command

The degree to which the members of a group are attracted to membership in the group is known as group

cohesiveness

George travels to Japan to learn about plastic injection molding techniques in a factory that is partnering with his factory in Tennessee. When he gets to the Japanese factory, he is surprised to see workers focusing much more on group goals rather than meeting their individual production rates. What George is witnessing is a(n) ________ culture.

collectivistic

When implementing job design, a restaurant might

combine the jobs of chef and food server into a single job description.

At Perfect Software, managers and employees dress informally. One advantage of this is to

communicate the idea that all employees are on the same team.

Char, the manager of National Leather Goods, checked the weekly records and discovered that the number of handbags produced in one week by 45 employees was 375 against the set target of 450 handbags. With reference to the control process, Char is

comparing the actual performance against chosen standards of performance

The strategic planning committee at Comfy Clothing Company consists of managers from manufacturing, R&D, marketing, and finance. This is an example of a(n)

cross-functional team

Many businesses have been attacked by entities who breached their customers' data or held their company data for ransom. This practice has increased in recent years, making the need for ________more important than ever.

cybersecurity

An organization that allows its employees to behave in a flexible way, even as the organization grows and becomes taller, is utilizing

decentralizing authority

Command groups are also known as

departments.

An organization reimburses managers for graduate school tuition whenever they receive a grade of A or B in management-related courses. This component of the HRM process is a form of

development

In a fixed-position production layout

different teams assemble different component parts

A major problem that self-managed work teams can encounter is

disciplining team members.

Total factor productivity is a measure of an organization's

efficiency

The CEO of Majority Organics, hires a consultant to analyze its production process. The CEO has been using the same production process for the nearly twenty years he's been in business. His employees are essentially specialists, with each well-trained in performing one specific task or set of tasks. The consultant notes that, because of this, there is a high level of employee boredom, leading to turnover, and when someone is out sick, there is no one able to take over their duties. She suggests he switch to a self-managed team model for his production-line employees. After a few months, what does the CEO most likely observe about the results of this switch?

efficiency is better than ever; team members feel empowered and work better and faster as the result

When David realized the settings on the machine were slightly off so that the product on the assembly line was imperfect, he made the adjustments himself without having to go to his supervisor for permission. This illustrates the concept of

empowerment

At a company that manufactures steel gaskets, most of the employees belong to a union. Recently, many employees have been complaining about the pay discrepancy between the top managers and lower-level employees. To address this situation, the union would most likely want to

enter into collective bargaining with the company's managers to correct the pay structure.

The perception of workers of the fairness of their work outcomes relative to their work inputs is the focus of ________ theory.

equity

The managers of a division are given a fixed budget and are then evaluated on the basis of their ability to produce goods or services with those resources. This is an example of a(n) __________ budget approach.

expense

A worker in an automobile assembly line who chooses their work because of the job security it entails is said to be

extrinsically motivated

The global COVID-19 pandemic caused disruptions to the global supply chain, and with it a shortage of sanitizing products. Some distillers decided to move from manufacturing whiskey and gin to producing hand sanitizer. They were able to use _______ to redesign the manufacturing process so that production equipment geared for manufacturing one product could be quickly replaced with equipment geared to make another product. This bestillustrates

flexible manufacturing

Under the leadership of Elizabeth Spaulding, what approach did Stitch Fix implement to allow customers to purchase items from the website rather than sign up for curated boxes sent on a regular basis?

freestyle

Shamar works for a large international manufacturing company. Managers at the company often assign team projects. Shamar likes group projects because he knows he will be teamed up with employees who will work hard on the projects, thus allowing him to do a minimal amount of work and skip meetings when they are inconvenient. What can managers at the company do to help groups deal with workers like Shamar?

help groups identify the potentially valuable contributions of each member

What is the impact of increased quality on organizational performance?

increased productivity that leads to lower costs

Neveen works as a supervisor in customer service for a large department store. She trains her employees to answer the phone by the third ring, and if they can't resolve a customer's problem, to call her for a solution. This most demonstrates how good communication

increases responsiveness

The head of a group who emerges naturally from within the group is called a(n)

informal leader

Ming and her work team are preparing a set of graphs and charts showing their company's performance over the past four quarters as compared with that of their three leading competitors. This is an example of

information

Strategic human resource management has the objective of developing the four building blocks of competitive advantage: efficiency, quality, responsiveness to customers, and

innovation

Professor Crombley offers his students $10 if they can run around the classroom building in two minutes. Georgio, his student, believes that even if he does this, Proffesor Combley would not really give him the money. Georgio's lack of motivation can be explained by

instrumentality

When a manager shares information with subordinates in such a way that they become aware of problems and the need for change, and in turn, they take ownership and view problems as challenges, the manager has engaged in which aspect of transformational leadership?

intellectual stimulation

A group of college professors from the Jackson Business School meets once a week for lunch to discuss the college's accreditation efforts. This is an example of a(n)

interest group

A computer programmer who does their job well because they enjoy solving complicated computer problems is said to be

intrinsically motivated

Because Ashanti is a department manager, she has reward power. As a result of this power, she

is able to give pay raises

What is one way a CRM system can improve marketing?

it allows marketing manager access to detailed customer profiles and purchase histories

Miranda is a manager of a retail store. She believes that her job is to inspire and motivate her salespeople in addition to directing their activities. Miranda demonstrates the characteristics of a

leader

Bill, a construction crew leader, hires only carpenters that have the knowledge and skill to do all of his company's jobs with little or no instruction or direct supervision. Bill's hiring method serves as a type of

leadership substitute

Mitchell, the divisional manager at an airline company, has to consult with Lashawn when it comes to the hiring procedures of the company because Lashawn is a senior Human Resources manager. Lashawn enjoys the privileges of _________ power.

legitimate

The relative position of an organization's pay incentives in comparison with those of other organizations in the same industry employing similar kinds of workers is called pay

level

In companies that have an adaptive culture, employees are

likely to have long-term career paths to follow

In her capacity as an analyst for Liebowicz Brothers, which sells living room and bedroom suits to retail consumers, Tara monitors a wide variety of information from worldwide sources. Her focus is on issues that affect pricing, in particular the availability and cost of various types of wood, cloth, and leather. This is an example of the fact that managers need information in order to

make effective decisions

A face-to-face communication technique that involves a manager talking informally with employees is known as

management by wandering around.

The organizational design in which employees are correctly referred to as two-boss employees is a _______ structure.

matrix

When designing an organization, if managers are grouped both by function and by product at the same time, the organizational structure being used is the ________ structure.

matrix

The managers of Dermott's Diner, a fast-food restaurant, record outputs on a daily basis by counting how many customers their employees serve, the time each transaction takes, and how much money each customer spends every day. With reference to the control process, the managers of Dermott's are

measuring the actual level of performance of employees

A compensation plan that bases pay of an employee on his or her performance is called a(n) _____ plan.

merit pay

A manager told her employees that if they achieved their quotas, they would receive a bonus based on their sales performance. This demonstrates

merit pay

In the transmission phase of the communication process, the information that a sender wants to share is known as the

message

A high-performing group is most likely the result of

moderate conformity/moderate deviance.

Jorge is an order taker at a restaurant; Alissa is a sales executive who is given the authority to choose the prospective customers she will visit on personal sales calls. Alissa has

more autonomy

In Herxberg's motivator-hygiene theory, needs that are related to the nature of the work itself and the degree of challenge contained in the work are known as _______ needs

motivator

Dennis changed his behavior from a dysfunctional to a functional one, and his managers then removed an undesired outcome. This is known as

negative reinforcement

Close ties between the members of the group typically are formed during which stage of group development?

norming

A sales manager for an auto dealer evaluates each one of his sales people monthly on the basis of the number of new cars sold during the past month. This is a(n) ________blank type of appraisal.

objective

Designing a production system that creates saleable, low-cost products is the responsibility of ________managers.

operations

The set of values, norms, and expectations of behavior that control the ways in which workers interact with one another within the organization is known as

organizational culture

______ tends to be the first type of control that all managers use to evaluate the performance.

output control

Comfy Footwear, one of the leading shoe manufacturers, enters into a contract with Bolinger - a foreign manufacturer - to only manufacture its shoes. In this scenario, Comfy Footwear is following a(n) _______ strategy.

outsourcing

A manager evaluates a subordinate's job performance and his contributions to the organization. This is known as the process of

performance appraisal

Devika struggled to keep up with her coworkers' output on the assembly line, but she knew she would eventually catch up if she didn't give up. Devika demonstrates

persistence

When Franco applied for a position at a bank, he was given a written test that asked questions intended to gauge his level of honesty and trustworthiness. This type of test is a(n) ________blank test.

personality

General Motors tests applicants for autoworker positions on their fine motor skills to determine if they have the capability to perform an assembly-line job. This is an example of ________blank testing.

physical ability

Which term refers to the amount of legitimate, reward, and coercive power that a leader has by virtue of his or her position in an organization?

position power

The major goals of the manufacturing function are to keep costs under control and

prepare products on schedule

A production process in which the product goes to whichever workstation is needed to perform the next operation is a ________layout.

process

Home Health has separate divisions for sensory aids (hearing and vision), mobility, (wheelchairs and walkers), and personal care (toilet seats and bed pads). This company uses a _______ organizational structure.

product

Modular assembly lines controlled by computers have made it possible for products to be made in small batches in a _______ layout.

product

A ________system is one that an organization uses to obtain inputs, convert them into outputs, and then dispose of these outputs.

production

An employee performs a dysfunctional behavior, and the manager administers an undesired consequence. This is known as

punishment

An outcome that satisfies motivator needs is

responsibility

An organization's net income before taxes divided by the total assets of the organization is

return on investment

A manager of a group encourages members of the group to take on additional responsibilities as they see the need. This is an example of

role making

Nancy needed to hire a new social media marketing manager. She read through hundreds of resumes and interviewed dozens of candidates before she found the right person for the job. This represents the HRM process

selection

he process by which managers determine the relative qualifications of job applicants for an open position is known as

selection

Renee knew she could do the job if only the hiring manager would giver the chance. Renee possessed

self-efficacy

Job applicants for a sales position are asked "What would you do when a customer complains that it takes too long to receive service?" This type of question is known as a(n) ________blank interview question.

situational

The extent to which a job requires a worker to use a wide range of knowledge and abilities is known as

skill variety

When managers use a set of predetermined questions for all the applicants for a specific job, this is known as a(n) ________blankinterview.

structured

In terms of group performance, the idea that "the whole is more than the sum of its parts" is the fundamental point in the concept of

synergy

Kerston is the human resource manager for a wilderness search-and-rescue operation. She will be training new recruits for a job that requires crossing mountainous, and often treacherous, terrain and administering first aid. What should Kerston do to prepare recruits?

take recruits to a climbing gym or other controlled area where she can lead recruits through imaginary rescues and demonstrate first aid techniques

The growth in the popularity of email has enabled many managers and employees to become

telecommuters

The operations management strategy that has a goal of designing the machine-worker interface to increase production efficiency is

the facilities layout

You are the HR manager for a land survey company that often surveys rugged, mountainous terrain. Your company has an opening for a land surveyor. For this job, a candidate needs a college degree in surveying. However, you also want to find out if candidates have certain qualities that will help them excel at the job. The position requires extensive math, good communication skills, and stamina. Considering all of these elements, you would most likely focus on ________blank to determine which candidate to hire.

the interview process, paper-and-pencil ability tests, and physical ability tests

Which theory alerts managers that sometimes they do not need to exert influence over subordinates and thus can free up their time for other important activities?

the leader substitutes model

Path-goal theory is a contingency model because it proposes that the steps managers should take to motivate subordinate depend on

the nature of the employees and the type of work they do

Conrad rushed off an email to his subordinates telling them what to do when he was out of office, but the email was difficult to understand because it was unclear and incomplete. As a result, nothing happened before Conrad returned to the office. What element of the communication was the origin of the poor communication?

the sender

When a customer sent a message via the website to complain about not receiving a purchase, the customer service rep sent back a response that read, "I apologize for the issue you have encountered. We have had supply chain problems since implementing a JIT system, and it was exacerbated by logistical decisions and a breakdown of our EDI link." What is most likely to interfere with the customer's understanding of this communication?

the use of jargon

In choosing a communication medium for any message, managers need to consider three factors: information richness,

time, and the need for a paper trail.

An appraisal that focuses on relatively enduring human characteristics but that is difficult for employees to use to improve their performance is called a ________blank appraisal.

trait

Charles lets his employees know when there is a problem so they can all work to fix it. He even discusses problems that are the company's fault and are typically withheld from employees. What type of manager is Charles?

transformational

The desirability to an employee of each of the outcomes available from the employee's job or organization is known as

valence

Jane is a salesperson who reports to her district manager, Ophelia. Ophelia reports to her regional manager, Oscar, who reports to the national sales manager. This represents

vertical communication

With technology changing rapidly and more employees working from remote locations, some experts suggest that management by wandering around has evolved into management by

weekly check-in

Paulo has been promoted to a position where he will be responsible for hiring employees for leadership roles in his firm. In which situation would Paulo most likely benefit the most from hiring a man rather than a woman?

when he wants someone who will make decisions on their own, their own way

When are managers most likely to use standard operating procedures?

when the external environment is stable

The difference between verbal and nonverbal communication is that nonverbal communication does not use

words

Verbal communication is the use of ________ to encode a message.

words, whether written or spoken.

Specific, difficult goals may be detrimental for

work that is very creative and uncertain

A fixed-position production layout would be particularly recommended if

you are making complex and difficult to assemble products