MG 321 Final
A nursing home has an opening for a nurse and wants to hire a person who is motivated by something other than extrinsic or intrinsic forces. Considering this and what you know about the nature of motivation, which statement by interviewees for the job would most likely impress the interviewer in a positive way?
"What I like the most about being a nurse is helping others."
Because he has high autonomy, Sorrento coaxes his manager to
Allow him work at home, where he can work during any time of the day.
The startup where Delacruz works, Affirm, was recently acquired by Global Partners, a huge multinational conglomerate. Everyone at Affirm was severely stressed by the many changes that accompanied the transition. Many of the Affirm's managers were let go and replaced by people from Global Partners. For almost a week, Delacruz was not even sure who his direct supervisor was. On top of everything else, Affirm people were given a high manual of Global Partners' company policies that hey had to memorize in less than a week. It was chaos, and several of Delacruz's colleagues ending up handing in their notices. How could Global Partners' management have handled the transition more effectively?
By introducing new policies gradually and encouraging Delacruz and his coworkers to help take charge of implementing them
A regional manager has worked with other managers over the years to set up groups and teams to handle issues. One of the recent groups, which is also a team, is the
CEO search committee that interacts frequently by various means overs a period of several months
Which theory posits that managers should choose an organizational structure that fits the circumstance affecting their organization the most?
Contingency
Aaron has the leadership attribute of dominance, Bill has the attribute of honesty, Carmine has the attribute of maturity, and David has the attribute of stress tolerance. Ellen is going to have to either restructure her coal gasification facility or close it down due to uncertainty in the energy market. According to the trait model, which of the four leaders mentioned above should she hire to lead her facility through the upcoming transition?
David
Mary, an employee at D.B. Smith, was promoted recently due to the huge success of two projects she delivered that generated revenue and further projects for the technology division. She is highly motivated by the promotion and perceives ________ justice of the firm to be high.
Distributive
At the output stage, managers usually utilize __________ control.
Feedback
The type of control that managers typically use in the input stage of the process of transforming raw materials into finished goods is _________ control
Feedforward
The theory that distinguishes needs related to the work itself from those related to the context of the work is _______ theory.
Herzberg's motivator-hygiene
What does a cafeteria-style benefit plan do?
It permits employees to choose the benefits they want.
Widgets Incorporated maintains a warehouse with component parts, so it always has what it needs on hand. However, the inventory holding costs are high and the purchasing manager is being asked to find a way to lower those costs. She suggests implementing ________ because it will reduce warehousing and storage costs.
JIT
The idea that an organization's hierarchy should be designed with as few levels of authority as are necessary to use the organization's resources in an efficient and effective manner falls under which principle?
Minimum chain of command
The standard of performance that measures efficiency at the corporate level of the organization is
Operating costs
Gena is the hiring manager for Wired Lines, an electrical wiring service. When she looks at the current state of the company, she sees that the employees and management do not have much mutual trust or respect, guidelines for performing jobs are very inconsistent and ambiguous, and the supervisors have little authority to make changes or take action. She feels that the situation is a mess, but she needs to hire a manager to oversee several teams of electricians. Which person should she hire to m
Parul, who is very focused and concerns herself with completing each individual job properly.
What impact did the COVID-19 pandemic have on the use of teams in companies?
Remote teamwork became common.
Rohan is a project manager who has 15 employees reporting directly to him. Those 15 employees represent Rohan's
Span of control
The goal of job enlargement is to increase
The range of tasks and thus reduce boredom
Communication does not take place unless
a common understanding is reached
Despite its advantages, face-to-face communication has two important disadvantages, which are the
amount of time it takes and the lack of a paper or electronic trail.
An assisted-living facility conducts friendly competitions between teams of employees and rewards them with bagels every Friday morning. The main purpose of these games is to promote togetherness in the organization. This effort by the management of the facility best describes
consideration
Evan is the owner and manager of a tutoring company. He often lets his employees open the business when he has a busy morning, and lets them record their own tutoring hours without verifying them because he trusts them fully. Evan is practicing
consideration
A beverage company forms a B2B network structure when it
creates a series of agreements with its supplier in Brazil, manufacturer in Mexico, and distributor in the United States to produce and market its products.
The process by which a manager shares performance information with a subordinate and develops a plan for the future development of that subordinate is known as
feedback
The sender and receiver reverse their roles, with the receiver now becoming a sender, in the _________ phase.
feedback
Claire's manager won't recommend her for a leadership position because he believes women are too emotional and not task-oriented enough. Her manager is perpetuating the
glass ceiling
Who determines the extent of conformity and reactions to deviance within groups?
group members
The term data is best defined as a set of facts that
have not been summarized or analyzed
At Super Airlines, Katsumi is trying to determine what will motivate his employees to work harder. He could work to increase valence by
making sure his employees value the opportunity to work with less supervision
What structure do organizations adopt when they organize divisions according to the type of customers they focus on?
market
Latoya sent an email to her coworkers to confirm the time of the meeting. The email is the ________through which Latoya communicated.
medium
Who takes part in cross-functional teams?
members from different departments
Anything that hampers any stage of the communication process is known as
noise
The process through which managers try to increase members' abilities to understand and appropriately respond to changing conditions is known as
organizational learning
A divisional manager's performance is evaluated on the basis of the difference between the sales revenues generated by the division and the cost of making those goods and services. The divisional manager is being evaluated using the _________ budget approach.
profit
When a manager is evaluated on the difference between sales revenue and the budgeted cost of making those goods and services, this is an example of a(n) _________ budget approach.
profit
To encourage group cohesiveness, managers should
promote intergroup competition
The goal of communication is to
reach a common understanding
Frequently updated information that reflects current changes in business conditions is called ______ information.
real-time
The set of activities in which managers generate a pool of qualified candidates for open positions is known as
recruitment
One of the major advantages of a JIT system is that it
reduces the need for warehousing
The power of a leader that comes from the respect and loyalty of subordinates is known as ________ power.
referent
Seok tries to get along with his subordinates and genuinely likes them and wants them to like him. Which type of leader is Seok?
relationship-oriented
The information that managers need to make good human resources decisions about how to train, motivate, and reward organizational members can be obtained through
the performance appraisal
In the communication process, a receiver is
the person or group for which the message is intended.
Convenient Computers monitors the number of customer returns for each product model to track when the organization is producing a large number of defective products. In this case, Convenient is using ____ control.
Feedback
Juanita has been hired as a business consultant for Kookies, Incorporated, a company that specializes in making chocolate chip cookies. The success of Cookies has created a problem for the company's CEO, Alejandro. The demand for Cookies cookies has increased significantly worldwide. As a result, the company has established cookie factories in various countries, which are doing fairly well but need customized attention for each country. Also, because of this expansion, the functional structure of the company has developed problems with communication between divisions. Alejandro wants Juanita's advice on how the company should accommodate its expansion. Juanita most likely suggests that Kookies set up a
Global geographic structure and form strategic alliances with suppliers in various nations.
When Hanson first joined the marketing team at Cracker Coffee Roasters, he was an energetic member who inspired others with his enthusiasm and strong work ethic. As the marketing department grew in size, Hanson slowly slipped into the background of the group, putting less and less effort into his social media outreach work. The marketing manager, Carol, noticed his absence at weekly meetings and asked other employees what was up. They revealed to Carol that Hanson regularly failed to complete hi
She should assign Hanson to a smaller team with the three other online marketers in the department, and, since he is the social media expert, ask that he submit weekly reports charting his online activity on behalf of the brand.
To administer the punishment of an employee effectively, Tamiko would most likely take which action?
Take Akito aside to a private area and emphasize that docking his pay is only because he violated company policy.
Josiah heads an insurance company that he would like to move to a higher level of performance. Lately, his managers have been telling him that there are some issues with how policies are being marketed, mainly due to the way management has structured its procedures for creating policies. One of the managers asks Josiah how they should deal with the employees in case they become aware of the problem. As a transformational leader, what is the best answer for Josiah to tell the manager?
To inform the workers of the situation and challenge them to help solve it.
As part of his marketing position, Joji maintains a corporate website where he posts information about the company and its products, with commentary and opinions, to which readers can respond with their own commentary and opinions. This is most likely
a blog
Tests that assess the skills of a job applicant that are necessary for the successful performance of a job are known as ________blank tests.
ability
When an organization has a strong and cohesive organizational culture that controls employees attitudes and behaviors, that company has a(n) _______ culture.
adaptive
A task force submits its report supporting its recommendations on the project that the group has been working on. At which stage is this group operating?
adjourning
Which stage of group development applies only to groups that eventually are disbanded, such as task forces?
adjourning
Brianna's job is mostly routine and has procedures for most problems that may arise. Her job is high in task
analyzability
When a company implements after-sales service and support CRM software, salespeople
are in a much better position to respond to a customers' needs and build customer loyalty
Because he has a high need for power, Goeff would most likely decide to
attempt to persuade the governor of a state to pass laws that benefit his company
The process of comparing one company's performance on specific dimensions with the performance of high-performing organizations to decide how successful a change effort has been is known as
benchmarking
Jessica, a manager, is responsible for organizing a team for the development of a new product. To be successful in creating synergy in the team, Jessica's top priority should be to
bring in members with complementary skills relevant to the work
Rules and SOPs are of little use in telling a scientist how to discover something new. Thus, which form of control should not be applied to scientists?
bureaucratic
Rules and SOPs are used to regulate the behavior of workers within the organization with a ___________ control system.
bureaucratic
The relative authority that each manager in the organization has from the CEO down to the lowest-level manager is called the
chain of command
The degree to which the members of a group are attracted to membership in the group is known as group
cohesiveness
George travels to Japan to learn about plastic injection molding techniques in a factory that is partnering with his factory in Tennessee. When he gets to the Japanese factory, he is surprised to see workers focusing much more on group goals rather than meeting their individual production rates. What George is witnessing is a(n) ________ culture.
collectivistic
When implementing job design, a restaurant might
combine the jobs of chef and food server into a single job description.
At Perfect Software, managers and employees dress informally. One advantage of this is to
communicate the idea that all employees are on the same team.
Char, the manager of National Leather Goods, checked the weekly records and discovered that the number of handbags produced in one week by 45 employees was 375 against the set target of 450 handbags. With reference to the control process, Char is
comparing the actual performance against chosen standards of performance
The strategic planning committee at Comfy Clothing Company consists of managers from manufacturing, R&D, marketing, and finance. This is an example of a(n)
cross-functional team
Many businesses have been attacked by entities who breached their customers' data or held their company data for ransom. This practice has increased in recent years, making the need for ________more important than ever.
cybersecurity
An organization that allows its employees to behave in a flexible way, even as the organization grows and becomes taller, is utilizing
decentralizing authority
Command groups are also known as
departments.
An organization reimburses managers for graduate school tuition whenever they receive a grade of A or B in management-related courses. This component of the HRM process is a form of
development
In a fixed-position production layout
different teams assemble different component parts
A major problem that self-managed work teams can encounter is
disciplining team members.
Total factor productivity is a measure of an organization's
efficiency
The CEO of Majority Organics, hires a consultant to analyze its production process. The CEO has been using the same production process for the nearly twenty years he's been in business. His employees are essentially specialists, with each well-trained in performing one specific task or set of tasks. The consultant notes that, because of this, there is a high level of employee boredom, leading to turnover, and when someone is out sick, there is no one able to take over their duties. She suggests he switch to a self-managed team model for his production-line employees. After a few months, what does the CEO most likely observe about the results of this switch?
efficiency is better than ever; team members feel empowered and work better and faster as the result
When David realized the settings on the machine were slightly off so that the product on the assembly line was imperfect, he made the adjustments himself without having to go to his supervisor for permission. This illustrates the concept of
empowerment
At a company that manufactures steel gaskets, most of the employees belong to a union. Recently, many employees have been complaining about the pay discrepancy between the top managers and lower-level employees. To address this situation, the union would most likely want to
enter into collective bargaining with the company's managers to correct the pay structure.
The perception of workers of the fairness of their work outcomes relative to their work inputs is the focus of ________ theory.
equity
The managers of a division are given a fixed budget and are then evaluated on the basis of their ability to produce goods or services with those resources. This is an example of a(n) __________ budget approach.
expense
A worker in an automobile assembly line who chooses their work because of the job security it entails is said to be
extrinsically motivated
The global COVID-19 pandemic caused disruptions to the global supply chain, and with it a shortage of sanitizing products. Some distillers decided to move from manufacturing whiskey and gin to producing hand sanitizer. They were able to use _______ to redesign the manufacturing process so that production equipment geared for manufacturing one product could be quickly replaced with equipment geared to make another product. This bestillustrates
flexible manufacturing
Under the leadership of Elizabeth Spaulding, what approach did Stitch Fix implement to allow customers to purchase items from the website rather than sign up for curated boxes sent on a regular basis?
freestyle
Shamar works for a large international manufacturing company. Managers at the company often assign team projects. Shamar likes group projects because he knows he will be teamed up with employees who will work hard on the projects, thus allowing him to do a minimal amount of work and skip meetings when they are inconvenient. What can managers at the company do to help groups deal with workers like Shamar?
help groups identify the potentially valuable contributions of each member
What is the impact of increased quality on organizational performance?
increased productivity that leads to lower costs
Neveen works as a supervisor in customer service for a large department store. She trains her employees to answer the phone by the third ring, and if they can't resolve a customer's problem, to call her for a solution. This most demonstrates how good communication
increases responsiveness
The head of a group who emerges naturally from within the group is called a(n)
informal leader
Ming and her work team are preparing a set of graphs and charts showing their company's performance over the past four quarters as compared with that of their three leading competitors. This is an example of
information
Strategic human resource management has the objective of developing the four building blocks of competitive advantage: efficiency, quality, responsiveness to customers, and
innovation
Professor Crombley offers his students $10 if they can run around the classroom building in two minutes. Georgio, his student, believes that even if he does this, Proffesor Combley would not really give him the money. Georgio's lack of motivation can be explained by
instrumentality
When a manager shares information with subordinates in such a way that they become aware of problems and the need for change, and in turn, they take ownership and view problems as challenges, the manager has engaged in which aspect of transformational leadership?
intellectual stimulation
A group of college professors from the Jackson Business School meets once a week for lunch to discuss the college's accreditation efforts. This is an example of a(n)
interest group
A computer programmer who does their job well because they enjoy solving complicated computer problems is said to be
intrinsically motivated
Because Ashanti is a department manager, she has reward power. As a result of this power, she
is able to give pay raises
What is one way a CRM system can improve marketing?
it allows marketing manager access to detailed customer profiles and purchase histories
Miranda is a manager of a retail store. She believes that her job is to inspire and motivate her salespeople in addition to directing their activities. Miranda demonstrates the characteristics of a
leader
Bill, a construction crew leader, hires only carpenters that have the knowledge and skill to do all of his company's jobs with little or no instruction or direct supervision. Bill's hiring method serves as a type of
leadership substitute
Mitchell, the divisional manager at an airline company, has to consult with Lashawn when it comes to the hiring procedures of the company because Lashawn is a senior Human Resources manager. Lashawn enjoys the privileges of _________ power.
legitimate
The relative position of an organization's pay incentives in comparison with those of other organizations in the same industry employing similar kinds of workers is called pay
level
In companies that have an adaptive culture, employees are
likely to have long-term career paths to follow
In her capacity as an analyst for Liebowicz Brothers, which sells living room and bedroom suits to retail consumers, Tara monitors a wide variety of information from worldwide sources. Her focus is on issues that affect pricing, in particular the availability and cost of various types of wood, cloth, and leather. This is an example of the fact that managers need information in order to
make effective decisions
A face-to-face communication technique that involves a manager talking informally with employees is known as
management by wandering around.
The organizational design in which employees are correctly referred to as two-boss employees is a _______ structure.
matrix
When designing an organization, if managers are grouped both by function and by product at the same time, the organizational structure being used is the ________ structure.
matrix
The managers of Dermott's Diner, a fast-food restaurant, record outputs on a daily basis by counting how many customers their employees serve, the time each transaction takes, and how much money each customer spends every day. With reference to the control process, the managers of Dermott's are
measuring the actual level of performance of employees
A compensation plan that bases pay of an employee on his or her performance is called a(n) _____ plan.
merit pay
A manager told her employees that if they achieved their quotas, they would receive a bonus based on their sales performance. This demonstrates
merit pay
In the transmission phase of the communication process, the information that a sender wants to share is known as the
message
A high-performing group is most likely the result of
moderate conformity/moderate deviance.
Jorge is an order taker at a restaurant; Alissa is a sales executive who is given the authority to choose the prospective customers she will visit on personal sales calls. Alissa has
more autonomy
In Herxberg's motivator-hygiene theory, needs that are related to the nature of the work itself and the degree of challenge contained in the work are known as _______ needs
motivator
Dennis changed his behavior from a dysfunctional to a functional one, and his managers then removed an undesired outcome. This is known as
negative reinforcement
Close ties between the members of the group typically are formed during which stage of group development?
norming
A sales manager for an auto dealer evaluates each one of his sales people monthly on the basis of the number of new cars sold during the past month. This is a(n) ________blank type of appraisal.
objective
Designing a production system that creates saleable, low-cost products is the responsibility of ________managers.
operations
The set of values, norms, and expectations of behavior that control the ways in which workers interact with one another within the organization is known as
organizational culture
______ tends to be the first type of control that all managers use to evaluate the performance.
output control
Comfy Footwear, one of the leading shoe manufacturers, enters into a contract with Bolinger - a foreign manufacturer - to only manufacture its shoes. In this scenario, Comfy Footwear is following a(n) _______ strategy.
outsourcing
A manager evaluates a subordinate's job performance and his contributions to the organization. This is known as the process of
performance appraisal
Devika struggled to keep up with her coworkers' output on the assembly line, but she knew she would eventually catch up if she didn't give up. Devika demonstrates
persistence
When Franco applied for a position at a bank, he was given a written test that asked questions intended to gauge his level of honesty and trustworthiness. This type of test is a(n) ________blank test.
personality
General Motors tests applicants for autoworker positions on their fine motor skills to determine if they have the capability to perform an assembly-line job. This is an example of ________blank testing.
physical ability
Which term refers to the amount of legitimate, reward, and coercive power that a leader has by virtue of his or her position in an organization?
position power
The major goals of the manufacturing function are to keep costs under control and
prepare products on schedule
A production process in which the product goes to whichever workstation is needed to perform the next operation is a ________layout.
process
Home Health has separate divisions for sensory aids (hearing and vision), mobility, (wheelchairs and walkers), and personal care (toilet seats and bed pads). This company uses a _______ organizational structure.
product
Modular assembly lines controlled by computers have made it possible for products to be made in small batches in a _______ layout.
product
A ________system is one that an organization uses to obtain inputs, convert them into outputs, and then dispose of these outputs.
production
An employee performs a dysfunctional behavior, and the manager administers an undesired consequence. This is known as
punishment
An outcome that satisfies motivator needs is
responsibility
An organization's net income before taxes divided by the total assets of the organization is
return on investment
A manager of a group encourages members of the group to take on additional responsibilities as they see the need. This is an example of
role making
Nancy needed to hire a new social media marketing manager. She read through hundreds of resumes and interviewed dozens of candidates before she found the right person for the job. This represents the HRM process
selection
he process by which managers determine the relative qualifications of job applicants for an open position is known as
selection
Renee knew she could do the job if only the hiring manager would giver the chance. Renee possessed
self-efficacy
Job applicants for a sales position are asked "What would you do when a customer complains that it takes too long to receive service?" This type of question is known as a(n) ________blank interview question.
situational
The extent to which a job requires a worker to use a wide range of knowledge and abilities is known as
skill variety
When managers use a set of predetermined questions for all the applicants for a specific job, this is known as a(n) ________blankinterview.
structured
In terms of group performance, the idea that "the whole is more than the sum of its parts" is the fundamental point in the concept of
synergy
Kerston is the human resource manager for a wilderness search-and-rescue operation. She will be training new recruits for a job that requires crossing mountainous, and often treacherous, terrain and administering first aid. What should Kerston do to prepare recruits?
take recruits to a climbing gym or other controlled area where she can lead recruits through imaginary rescues and demonstrate first aid techniques
The growth in the popularity of email has enabled many managers and employees to become
telecommuters
The operations management strategy that has a goal of designing the machine-worker interface to increase production efficiency is
the facilities layout
You are the HR manager for a land survey company that often surveys rugged, mountainous terrain. Your company has an opening for a land surveyor. For this job, a candidate needs a college degree in surveying. However, you also want to find out if candidates have certain qualities that will help them excel at the job. The position requires extensive math, good communication skills, and stamina. Considering all of these elements, you would most likely focus on ________blank to determine which candidate to hire.
the interview process, paper-and-pencil ability tests, and physical ability tests
Which theory alerts managers that sometimes they do not need to exert influence over subordinates and thus can free up their time for other important activities?
the leader substitutes model
Path-goal theory is a contingency model because it proposes that the steps managers should take to motivate subordinate depend on
the nature of the employees and the type of work they do
Conrad rushed off an email to his subordinates telling them what to do when he was out of office, but the email was difficult to understand because it was unclear and incomplete. As a result, nothing happened before Conrad returned to the office. What element of the communication was the origin of the poor communication?
the sender
When a customer sent a message via the website to complain about not receiving a purchase, the customer service rep sent back a response that read, "I apologize for the issue you have encountered. We have had supply chain problems since implementing a JIT system, and it was exacerbated by logistical decisions and a breakdown of our EDI link." What is most likely to interfere with the customer's understanding of this communication?
the use of jargon
In choosing a communication medium for any message, managers need to consider three factors: information richness,
time, and the need for a paper trail.
An appraisal that focuses on relatively enduring human characteristics but that is difficult for employees to use to improve their performance is called a ________blank appraisal.
trait
Charles lets his employees know when there is a problem so they can all work to fix it. He even discusses problems that are the company's fault and are typically withheld from employees. What type of manager is Charles?
transformational
The desirability to an employee of each of the outcomes available from the employee's job or organization is known as
valence
Jane is a salesperson who reports to her district manager, Ophelia. Ophelia reports to her regional manager, Oscar, who reports to the national sales manager. This represents
vertical communication
With technology changing rapidly and more employees working from remote locations, some experts suggest that management by wandering around has evolved into management by
weekly check-in
Paulo has been promoted to a position where he will be responsible for hiring employees for leadership roles in his firm. In which situation would Paulo most likely benefit the most from hiring a man rather than a woman?
when he wants someone who will make decisions on their own, their own way
When are managers most likely to use standard operating procedures?
when the external environment is stable
The difference between verbal and nonverbal communication is that nonverbal communication does not use
words
Verbal communication is the use of ________ to encode a message.
words, whether written or spoken.
Specific, difficult goals may be detrimental for
work that is very creative and uncertain
A fixed-position production layout would be particularly recommended if
you are making complex and difficult to assemble products