MG Chapter 13 Quiz

Personality conflict is defined as interpersonal opposition based on personal dislike or disagreement.

True

A committee investigating the impacts of health care reform on the organization is an example of a(n)

formal group

Although _______ are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior.

norms

Employees who play the role of initiator, coordinator, energizer, or orienter are playing a maintenance role in the organization.

False

In adjourning, conflicts are resolved, close relationships develop, and unity and harmony emerge.

False

_______ is the final stage of group and team development.

Adjourning

Members of a group that are asking "What's next?" are in the performing stage of team development.

False

The result of too much conflict in the workplace is usually indolence.

False

Trust in the workplace is based on authority and control.

False

Devil's advocacy and the dialectic method are forms of programmed conflict designed to elicit different opinions without inciting people's personal feelings.

True

Conflict is a perfectly normal state of affairs.

True

Studies have shown that about 70 percent of workplace learning is informal.

True

Team composition reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members.

True

Today, teamwork is considered the cornerstone of progressive management.

True

For a manager, building an effective team requires work, but the payoff is

a stronger, better-performing work unit.

In _______ teams, the traditional clear-cut distinction between manager and managed is blurred as non managerial employees are delegated greater authority and granted increased autonomy.

self-managed

According to Tuckman's five-stage model of group and team development, what is the second stage in the process?

storming

Marcie frequently requests meetings between her team and counterparts in Portland. She often spots issues that will affect both groups and wants to work openly on coordination so there are no surprises for anymore. Marcie plays a ________ role for her team.

task

A collection of five employees who are studying industry pay scales, with the goal of making recommendations for adjusting pay grades within their company, is known as a(n)

team

Which of the following is most important for the team leader to encourage during the storming stage of group and team development?

voicing of disagreements