MGMT 1115 Unit 5 Test

A method of managing creative workers is to _____.

give them flexibility

Loose-tight leadership in relation to creativity refers to:

granting space for exploring creative ideas, then finally choosing one idea.

Which of the following communication approaches is the most likely to be helpful in overcoming cross-cultural communication barriers?

Speaking slowly and clearly to people

You and the other members of your business unit are participating in the pet-peeve technique. Therefore, you would:

Think up complaints that others might have about your unit

Which of the following examples illustrates selective listening?

As the director of a company, Adolf is extremely busy and listens only to information on the company's position in the stock market.

Steven, the legal representative of a company entering into a joint venture with another firm, formulates an agreement after discussions with his counterparts. The agreement is such that both companies are satisfied and stand to gain from the joint venture. The given example shows the _____ style of conflict management.

collaborative

Anthony works in the design team of a publishing company. He is not particular about obtaining approval from his team members for his creative design ideas. Hence, it can be observed from the given scenario that _____.

creative people are generally nonconformists

Attempts at persuasion, including inspirational speaking and writing, begin with the:

credibility of the message sender.

In cross-cultural relations, an attitude of highest respect is to communicate the belief that another person's culture is:

different from but not inferior to yours.

​Abraham, the manager of the development team in a software firm, is entrusted with the task of coming up with a creative idea for the company's next new product. Abraham consults people from other teams such as marketing, testing, and customer support for inputs and suggestions that could result in a unique and creative idea. In order to improve his creative thinking, Abraham is playing the role of a(n) _____.

explorer

A common thread to creativity-enhancing exercises is that they require:

flexible thinking

Estelle plans to present the science project assigned to her in a creative manner.​ She concentrates on finding ways to present her project. She comes up with possible solutions without evaluating them. Which step of the creative process is illustrated in the given scenario?

immersion

Anecdotes are particularly useful in persuading group members about the:

importance of organizational values.

A person's linguistic style:

is his or her characteristic speaking pattern.

A communication strategy that can make people appear powerful is:

knowing exactly what they want

A finding about the insight step of creative thinking is that the flash of insight:

often arrives after hours of thought and study.

Mark, the manager of the marketing team of a company, often contacts the members of the finance team for budget-related details. Mark needs this information to design marketing strategies that fall within the allocated budget. Which kind of leadership network is Mark using for performing his tasks efficiently?

operational network

A basic principle of persuasion is:

people like those who like them

Financial manager Josie needs a creative idea. She might try jogging because:

physical exercise pumps more blood and oxygen into the brain.

Research suggests workers are more likely to have a breakthrough idea when they are:

Happy the day before

Sprinkling business talk with jargon can be useful in:

adding to a person's popularity.

A useful variation of the collaborative style of conflict management is to:

agree with the person criticizing you.

A major listening problem many leaders face is that they:

are overloaded with responsibilities.

Which of the following examples shows the use of a power-oriented linguistic style?

Janet speaks in a loud and clear voice during team meetings so that everyone can hear her.

A study of leader-member exchanges and creativity among research and development specialists indicated that leader-member exchanges were:

Positively associated with creativity

Multiunit organizations sometimes enhance creativity by:

Sharing ideas across divisions

Susan, a telemarketing executive of a company producing household appliances, receives a complaint from one of the customers for a week's delay in delivery. In order to pacify the customer, Susan offers to deduct delivery charges. Susan takes this decision because the customer happensto be a regular user of the company's products and she does not want the company to lose a valuable customer. Which style of conflict management is Susan using in the given example?

Accommodative style

Which of the following suggestions is least likely to improve cross-cultural communication?

Emphasize racial or ethnic identification to give people full credit.

Which of the following examples illustrates practices that enhance creativity?

Eric, a team manager, encourages his team members to determine the best possible method for reaching a particular target.

The approaches to negotiation that emphasize collaboration focus on:

beginning with a plausible offer.

Middle manager Bob establishes idea quotas for his organizational unit, meaning that workers will be asked to:

bring one fresh idea to each meeting

Glow Inc., a company producing personal care products, plans to launch new skin care products for middle-aged men and women. The company is looking at unique and innovative products. The top management decides to collect ideas from all the employees. In order to encourage its employees to think creatively, the company should _____.

establish idea quotas to generate new ideas

The purpose of collaboration is to:

search for win-win solutions to conflicts.

Which of the following is a personality trait of a creative person?

self-confidence

The _____ style of conflict management is halfway between domination and appeasement.

sharing

Brainstorming is often condemned as being _____.

superficial

A dominant characteristic of creative workers is a passion for:

their work

Of the following leadership practices, the least likely to enhance innovation is:

to encourage innovation for its own sake.

When attempting to resolve conflict between two group members, leaders are advised to:

use confrontation and problem solving.

Stuart, the director of a company producing electrical appliances, is preparing to address the sales team to appreciate their performance. When preparing his message for the speech, Stuart should ensure that _____.​

​the message is geared to the listeners