MGMT 2

25. _____ is(are) included in an organization's task environment.

*a. Suppliers

2. The task environmental dimension includes all elements that occur naturally on earth, including plants, animals, rocks, and natural resources such as air, water, and climate.

*b. False

28. The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the:

*d. economic dimension.

23. All of these are a part of an organization's task environment, except:

*d. employers.

47. _____ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises.

*e. Corporate culture

36. In the current external business environment, which of the following is true?

*e. Joint ventures are on the rise.

22. _____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.

*a. Organizational environment

10. A joint venture involves a strategic alliance or program by two or more organizations.

*a. True

11. Physical symbols are associated with the surface level of organizational culture.

*a. True

13. A narrative based on events within the organization that is frequently repeated is called an organizational story.

*a. True

17. Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises.

*a. True

18. Quadrant A represents organizations that are focused primarily on bottom-line results and pay little attention to organizational values.

*a. True

20. The cultural leader articulates a vision for the organizational culture that employees can believe in and that generates excitement.

*a. True

3. Current employees, management, and especially corporate culture are part of an organization's internal environment.

*a. True

4. McDonalds, Burger King, and Checkers are competitors since all three sell fast food to individuals.

*a. True

5. Labor market forces affecting organizations right now include the growing need for computer-literate knowledge workers and the necessity for continuous investment in human resources through recruitment, education, and training.

*a. True

6. If Johnson Lumber provides trees for Westvaco Paper Manufacturing, then Johnson Lumber is considered a supplier for Westvaco.

*a. True

8. A political lobbyist for General Motors fills an essential boundary-spanning role.

*a. True

35. Jefferson and Squire is an advertising firm that is viewed as having a fast-paced and posh corporate culture. The company uses bold coloring with expensive accents in all office décor. This exemplifies which level of corporate culture?

*a. Visible artifacts

33. Roberta is a top-level executive at a banking institution. She spends a significant part of her day meeting with local government officials, everyday consumers, and federal banking officials to address key issues in the banking industry. Roberta's role can best be described as:

*a. boundary-spanning.

44. The adaptability culture emerges in an environment that requires _____ response and _____ decision making.

*a. fast; high-risk

49. In a study by Kotter and Haskett evidence is provided to support the claim that _____ is important for performance.

*a. managing cultural values

27. When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in _____ environment.

*a. sociocultural

39. Culture can be defined as:

*a. the set of key values, beliefs, understandings, and norms shared by members of an organization.

34. _____ is an approach to boundary spanning which results from using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant.

*b. Business intelligence

1. The most recent U.S. census data show that about one-third of all babies born 2011 were members of minority group.

*b. False

12. The set of key values, beliefs, and norms, that are shared by members of an organization are combined to create the symbols of an organization.

*b. False

14. An achievement culture is found in an environment that is dynamic and requires high-risk decision-making.

*b. False

15. The consistency culture has an external focus and a consistency orientation for a dynamic environment.

*b. False

16. In today's business environment, most companies operate in a stable and rigid environment.

*b. False

19. Companies in Quadrant D put high emphasis on both culture and solid business performance as drivers of organizational success.

*b. False

21. Companies in Quadrant A represent the high-performance culture.

*b. False

7. An example of part of the legal-political dimension of the general environment is a government's report on the decline of unemployment rate.

*b. False

9. Managers in partnering organizations, given the increasing environmental uncertainty, are shifting from a partnership orientation to an adversarial orientation.

*b. False

40. The level of corporate culture in which values are so deeply embedded that members are no longer consciously aware of them is:

*b. expressed values and beliefs.

45. The involvement culture has a(n) _____ focus on the involvement and participation of employees to rapidly meet changing needs from the environment.

*b. internal

29. The _____ dimension of the general environment includes federal, state, and local government regulations.

*b. legal-political

30. Which of the following roles is assumed by people and/or departments that link and coordinate the organization with key elements in the external environment?

*c. Boundary-spanning

42. _____ is a narrative based on true event that is repeated frequently and shared by organizational employees.

*c. Story

32. Which of these means that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes?

*c. Uncertainty

31. The people and organizations in the environment who acquire goods or services from the organization are:

*c. customers.

51. In the shift from an adversarial to a partnership orientation, an organization should:

*c. use long-term contracts.

46. Which of the following cultures values and rewards a methodical, rational, orderly way of doing things?

*d. Consistency culture

38. Molly Madison received "The Employee of the Month" Award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of these for Internal Workings?

*d. Internal environment

50. Executives at One World Advertising have learned that it is necessary to establish strong personal relationships and emotional bonds with Chinese business partners. This relates most closely to which dimension of the general business environment?

*d. International

41. Roadtec Tire Company has a corporate culture that emphasizes an internal focus on the involvement and participation of employees, placing high value on meeting the needs of employees. The company is known for its caring, family-like atmosphere. Which type of corporate culture does Roadtec possess?

*d. Involvement culture

26. Ally's Applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here?

*d. Labor market

48. Terry manages a food distribution company that is highly focused on creating a strong cohesive culture, but the company does not tie organizational values directly to goals and desired business results. Terry's company most likely falls in which quadrant of organizational performance and culture?

*d. Quadrant D

37. When two or more organizations combine to become one, it is referred to as a:

*d. merger.

43. McDonald's "We Love to See You Smile" is an example of a:

*d. slogan.

24. GreenTech Candies is a U.S.-based company that manufactures and distributes candy bars and snack foods globally. The company sources most of its cocoa and sugar from South American companies. This business relationship highlights which dimension of the task environment?

*e. Suppliers

53. _____ are becoming more popular as organizations strive to keep up with technological advancements and compete in the global economy.

a. Joint ventures

59. In today's business environment, many companies have shifted away from the _____ culture, which supports and rewards a methodical, rational, and orderly way of doing things.

a. consistency

56. A(n) _____ defines and uses signals and symbols to influence corporate culture.

a. cultural leader

58. Steve Jobs exemplified the _____ figure in corporate culture.

a. hero

55. The _____ culture places high value on HR, and the organization may be characterized by a caring, family-like atmosphere.

a. involvement

57. As environmental turbulence increases, _______, which alter an organization's ability to achieve its goals, emerge more frequently.

a. strategic issues

54. An object, act, or event that conveys meaning to others is known as a(n) _____.

a. symbol

52. The _____ environment includes the sectors that conduct day-to-day transactions within the organization.

a. task