MGMT 2115 - CH 7 & 8 Test

Employees who add value to a firm simply because of what they know are called _____.

knowledge workers

Identify an organization that has achieved high levels of diversity, can capitalize fully on the advantages of the diversity, and has few diversity-related problems.

A multicultural organization

Identify a recruiting approach that enables an organization to combine the elements of both internal and external methods of recruiting.

An internship

In the context of popular selection techniques in employment decisions, which of the following provides a quick and inexpensive mechanism for gathering several kinds of objective information about an individual that can be easily verified?

Application blanks

In the context of designing a training and development program for an organization, which of the following is the next step after conducting a needs analysis?

Deciding between in-house versus outsourced training

In the context of employment decisions that organizations make , which of the following is the second step in the selection process?

Evaluating the qualifications of each applicant from among the recruiting pool

Job posting is an external recruiting mechanism.

False

Which of the following is a reason for the increased workforce diversity in organizations?

Legislation that has forced organizations to hire more broadly

In which of the following organizational development (OD) techniques does an OD advisor observe managers in the organization to develop an understanding of their communication patterns, decision-making and leadership processes, and methods of cooperation and conflict resolution?

Process consultation

In the context of popular selection techniques, which of the following is used by an organization for assessing a person's past experiences and work history?

Recommendation letters

Which of the following is a common method for external recruiting?

Reliance on employment agencies

After conducting interviews with several bad candidates, Althea, a manager at Langrover Inc., interviewed a candidate who was better than the others in terms of skills and experience. Despite not meeting all the necessary qualifications, the candidate was hired by Althea. Which of the following errors did Althea most likely make?

The contrast error

Which of the following is one of the four individual approaches to dealing with workforce diversity?

Tolerance

The process of designing a training and development program should begin with:

a needs analysis where HR managers determine the organization's true needs related to training.

A multicultural organization is one that:

achieves full structural integration.

To manage a diverse organization effectively, managers should first:

acknowledge the differences among people.

A factor that accounts for the increased workforce diversity in organizations is:

changing demographics in the labor force.

Unlike public employment agencies, private employment agencies:

charge a fee for their services.

An organization can promote diversity by:

ensuring that diversity exists in its key committees and executive teams.

In the context of basic selection criteria, the amount of time an individual may have spent working in either a general capacity or a particular field of study is called _____.

experience

The knowledge workers of an organization:

often believe they have the right to work autonomously.

The process by which a company understands past mistakes and adapts to its environment is called _____.

organizational learning

When every group represented in a company strives to understand every other group better, the company is said to be characterized by _____.

pluralism

A reason for the existence of the glass ceiling in organizations is that:

some male managers are still reluctant to promote female managers.

A factor that has contributed to diversity in organizations is:

the recruitment and promotion of the most talented people available, regardless of gender.