MGMT 3000 Test 3 Ch. 9

Many organizations have "open door" policies. This is an example of :

upward communication

A communication network in which one or a few network members dominate communications.

Centralized networks

An analysis of an organization's internal and external communication designed to assess communication practices and capabilities, and to determine needs.

Communication audit

Associates' perceptions regarding the quality of communication within the organization.

Communication climate

The manner in which a message is conveyed.

Communication medium/Communication channel

The ability to identify, understand, and apply cultural differences that influence communication.

Cultural fluency

Communication that takes place between and among people at the same level.

Horizontal communication

Communication that flows from subordinate to superior.

Upward communication

Direct verbal or nonverbal interaction between two or more active participants.

Interpersonal communication

T/F: More than half of interpersonal communication is nonverbal.

True

Unsubstantiated information of universal interest

rumors

In communicating with a diverse workforce and/or consumer base, organizations would do well to ______ in order to improve communication.

reduce the use of jargon

T/F: Richness depends in part on the potential for immediate feedback.

True

T/F: Successful communication occurs when the person receiving the message understands it in the way that the sender intended.

True

T/F: The fundamental purposes of communication in an organization are to provide information and instructions, to influence others, and to integrate activities.

True

T/F: To send a message to sender must first encode it.

True

Which of the following would NOT be considered a barrier to effective communication? Information overload Cross-cultural barriers Unequivocal messages Time pressures

Unequivocal messages

What direction of communication is least frequently used in organizations?

Upward communication

People of ______ cultures are able to discern and label facial expressions showing certain basic emotions in the same way.

all

A communication network in which no single network member dominates communications.

Decentralized networks

The process whereby a receiver perceives a sent message and interprets its meaning.

Decoding

A communication network in which most or all network members communicate with many other members.

Dense networks

After presenting the week's plan, a manger asks two group members to volunteer the expectations/goals for the week. This manager wants to avoid _______ that could result from his communication with his associates.

Differing perceptions of the plan

Communication that flows from superior to subordinate.

Downward communication

The process whereby a sender translates the information he or she wishes to send in a message.

Encoding

T/F: Because of their training, managers have excellent listening skills.

False

T/F: Information distortion happens intentionally and is primarily done by competitive and dishonest associate.

False

T/F: Managers spend about 30% of their time at work communicating.

False

The process whereby a receiver encodes the message received and sends it or a response to it back to the original sender.

Feedback

A communication network in which most or all network members communicate with only a few other members.

Sparse networks

Which of the following is NOT a form of nonverbal communication?

Spoken words

Communication that takes place without using spoken or written language, such as communication through facial expressions and body language.

nonverbal communication

Information overload at the organizational level can contribute to . . .

partial understanding of the information shared

Information that is presumed to be factual, and is communicated in private or intimate settings.

gossip

Communication that involves spontaneous interaction between two or more people outside the formal organization structure.

informal communication

______ involves translating information into a message or signal.

Encoding

Listening actively involves which of the following: stopping talking paying attention listening empathetically listening to the whole message

All of them

a theoretical framework about work group diversity and group performance which predicts that team diversity and the resulting social categorization processes it triggers affect the elaboration of task-relevant information and perspectives in teams, which ultimately affect team performance.

Categorization-elaboration model

______ is/are communication network(s) in which one or a few network members dominate communications.

Centralized communication

The sharing of information between two or more people to achieve a common understanding about an object or situation.

Communication

Which of the following is NOT a component of the communication process?

Communication network

Communication that follows the formal structure of the organization (e.g., superior to subordinate) and entails organizationally sanctioned information

formal communication