MGMT 301: Chapter 1

According to Mintzberg, what are the informational roles of a manager? Disseminator Entrepreneur Spokesperson Monitor Liaison

Disseminator Spokesperson Monitor

Computerized collections of interrelated files for assembling large quantities of information are called ______. databases knowledge systems project management programs collaborations

databases

In a manager's _______ role, he or she is expected to evaluate alternatives and make choices to solve problems or take advantage of opportunities. interpersonal decisional liaison informational

decisional

A ______ organization's purpose is to make money by offering products or services. for-profit nonprofit nongovernmental mutual-benefit

for-profit

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a general manager. functional manager. board member. team leader.

functional manager.

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles. informational decisional promotional interpersonal

interpersonal

A _____ is an experienced person who provides guidance to someone new to the workplace. mentor practitioner director manager

mentor

As the regional sales manager of a pet food distribution company, Anjala implements plans designed by upper management and coordinates the activities of lower-level sales managers. Anjala is an example of a ______ manager. first-line middle nonsupervisory top

middle

Those who implement the policies and plans of top management above them and supervise and coordinate the activities of the first-line managers below them are called _______. CEOs middle managers board members assembly workers

middle managers

In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____. cadre organization cohort symposium

organization

What issue does the advent of Big Data raise for governments and businesses? the protection of users' privacy the lack of relevance of social media the expense of retraining workers the efficiency of cloud computing

the protection of users' privacy

Which of the following managers demonstrates the management function of planning (in contrast to organizing, controlling, or leading)? - Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals - Stephen, who creates the position of ethics officer and reassigns the human resource group to report to that person - Kylie, who reviews sales figures after six months and replaces three salespeople who were underperforming - Harrison, who awards a $75 bonus to any employee who brings in a new customer

- Maribeth, who determines that her sales staff needs to contact twenty new customers each

Which employee is the best example of a functional manager? - Mallory, who became the CEO after working for the company for 12 years. - Brett, who is the manager of the company's accounting department. - Miguel, who is responsible for the company's warehouse, production, and product source lines. - Rachel, who is a supervisor and is responsible for the activities of three employees at the company.

- Miguel, who is responsible for the company's warehouse, production, and product source lines.

What are two potential rewards of being an exceptional manager? (Choose all that apply.) - The ability to make decisions without being questioned - A guarantee of employment in one's chosen field - The ability to earn more than most workers - Fringe benefits, such as a large office or stock options

- The ability to earn more than most workers - Fringe benefits, such as a large office or stock options

What did Mintzberg observe about work behavior in the managers he studied? - They almost always devoted lunchtime to meetings. - They were careful to take frequent breaks to relax. - Few of them drank coffee during work hours. - Some worked up to 90 hours a week.

- They almost always devoted lunchtime to meetings. - Some worked up to 90 hours a week.

Which of the following are true about nonprofit organizations? - They may operate in the private sector. - They are primarily focused on serving shareholders. - Their purpose is to offer services to clients. T-hey operate to earn a profit.

- They may operate in the private sector. - Their purpose is to offer services to clients.

Which of the following represents an ethical challenge? - Tonya told the supplier that recycled parts were important to her company because it had a "green" policy. - Parul and Kevin conducted a videoconference about the new product line since they were both home sick. - Connor decided to text his sales order into the home office in order to make sure it was received on time. - Zeynep is a purchasing agent for a company that will only buy from male-owned US companies even though Zeynep can find lower-cost product elsewhere.

- Zeynep is a purchasing agent for a company that will only buy from male-owned US companies even though Zeynep can find lower-cost product elsewhere.

What are three ways the text suggests you can build meaningfulness into your life? (select all that apply) - go out and help someone - accept the role of recipient and receive what others give to you - identify activities you love doing - focus on building professional skills before personal skills - find a way to build your natural strengths into your personal and work life

- go out and help someone - identify activities you love doing - find a way to build your natural strengths into your personal and work life

Which of the following are management activities? (select all that apply) - distributing product and services - integrating the work of people - pursing organizational goals - performing assigned tasks - controlling the organization's resources

- integrating the work of people - pursing organizational goals - controlling the organization's resources

Stores of data so vast that conventional database management systems cannot handle them are known as artificial intelligence. Big Data. collaborative computing. cloud computing.

Big Data.

As the sales manager at Audio Equipment Corp., Simone makes the best use of the limited resources available to her in order to achieve her company's sales goals. Which aspect of management is Simon practicing? Responsiveness Ambiguity Efficiency Groupthink

Efficiency

Which decisional role of a manager is used when Alexander encourages change and innovation in his department? Resource allocator Disturbance handler Entrepreneur Negotiator

Entrepreneur

According to Mintzberg, what are two of the decision-making roles of a manager? Entrepreneur Negotiator Disseminator Figurehead

Entrepreneur Negotiator

What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon? eager to please frustration with current situation ability to take risks desire to learn

ability to take risks

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______. innovation response efficiency advantage

advantage

A learned predisposition toward a given object is called a(n) _____. attitude obligation resilience value

attitude

The assembly line at the ice cream production facility used to have 20 workers. It now has 10 employees and 10 robots to do the job. The robots are an example of ______. collaborative computing Big Data automation knowledge management

automation

A company's management team demonstrates efficiency when it uses resources to raise product prices. hire more staff. lower employee salaries. be cost-effective.

be cost-effective

In order for an organization to maintain a competitive advantage, it must stay ahead of its competition in customer responsiveness, innovation, quality, and _______. warehousing effectiveness quantity efficiency

efficiency

It is the goal of the managers at Trevor's company to rework the production line so that it produces as many automobile parts as quickly as possible with its current workforce. This is an example of improving _____ to gain competitive advantage. quality efficiency innovation customer responsiveness

efficiency

Producing goods and services with as few resources as possible in as little time as possible is referred to as _______. quality innovation customer responsiveness efficiency

efficiency

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing? sustainable effective efficient ethical

ethical

An organization that wishes to achieve a competitive advantage through innovation should ______. - figure out how to copy what their competitors do - strive to produce goods and services as quickly as possible using fewer employees - find creative ways to deliver new or improved goods and services - attempt to offer higher-quality goods and services than competitors

find creative ways to deliver new or improved goods and services

In terms of management levels, managers who make short-term operating decisions and direct the tasks of nonmanagerial personnel are called _______ managers. middle nonsupervisory top first-line

first-line

Salvador supervises ten sales associates at a large retail store. What is Salvador's management level? middle part-time first-line top

first-line

Meaningfulness is associated with _____ rather than _____. taking; giving giving; taking

giving; taking

After purchasing a small company in China, Linda's US-based company trained all of its employees on Chinese business customs so they would be able to communicate properly with their new coworkers in China. Linda's company was responding to the results of ______. efficiency globalization sustainability innovation

globalization

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______. globalization efficiency innovation quality

globalization

The advent of cloud computing has made it possible for employees to have access to company data from anywhere with an Internet connection. sell goods and services in a retail store. send a text message using a smartphone. generate dialog for an advertising campaign using social media.

have access to company data from anywhere with an Internet connection.

Employees who have the ability to work well with others to get things done are said to have _____ skills. human technical coding knowledge

human

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying? decisional conceptual human technical

human

Knowledge management involves implementing systems and practices in order to increase the sharing of information. replace institutional knowledge with project management expertise. restrict information access to only top management. inhibit the circulation of knowledge among employees.

increase the sharing of information.

Cassie, her company's public relations spokesperson, schedules a meeting with company stockholders to inform them of an upcoming dividend release. What type of managerial role is Cassie demonstrating? informational decisional inspirational interpersonal

informational

Organizations must be careful not to become complacent, particularly when their competitors are coming up with creative ideas. This highlights the importance of ______ in achieving competitive advantage." responsiveness innovation efficiency quality

innovation

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function? organizing informing conceptualizing leading

leading

It is Micah's role at the company to plan, organize, and control the functions within the human resource department. Based on this, you can tell that Micah is in a _____ role at this company. management front-line worker board member consultant

management

Louisa enjoys her professional career but gets the most joy from helping out at the homeless shelter in her community every Tuesday after work. The joy Louisa feels from helping out is an example of _____. duplicity mindfulness ambiguity meaningfulness

meaningfulness

What term is defined as the sense of belonging to and serving something that you believe is bigger than the self? duplicity mindfulness ambiguity meaningfulness

meaningfulness

Which informational role of a manager is used when Suzanne notices an article in the local newspaper that misrepresents her company? disseminator spokesperson monitor negotiator

monitor

In her role as a grocery store general manager, Shara is able to make changes that affect customers, store employees, and individual department managers.This is an example of the _____ effect. multiplier efficiency value responsibility

multiplier

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect. competitive efficiency multiplier value

multiplier

In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision? controlling leading planning organizing

organizing

The organizing function of management consists of arranging tasks, ______, and other resources needed to accomplish work. jobs goals people feedback

people

Setting goals and figuring out how to achieve them describes the _____ function of the management process. planning organizing controlling leading

planning

Country Fresh Ice Cream Shoppe has several competitors in the area. To have a competitive advantage, the company only uses fresh fruit delivered daily to make its sundaes and other ice cream treats -- the other ice cream stores in town use frozen fruit in their products. What is the company focusing on to have a competitive advantage? quality responsiveness quantity efficiency

quality

Lisette told the management team that one way for the company to maintain a competitive advantage was to consistently produce kitchen appliances that meet the expectations of the customer and perform as expected. Which aspect of gaining a competitive advantage is Lisette focusing on? quality innovation efficiency sustainability

quality

Geoff is a sales representative for a magazine distribution company. His sales have been down the past two months but he has analyzed his customer base and come up with a new approach for making sales. He is hopeful that he will be more successful this month. Geoff is demonstrating _____. ambiguity resilience soft skills meaningfulness

resilience

Jillian applied for the management position that opened up at her office but was told she didn't get the job because she had a difficult time working with others and was best at accomplishing tasks on her own. The company believes that Jillian lacks _____. meaningfulness attitude soft skills knowledge

soft skills

Marietta is a store manager and notices that on rainy days, customers who have a wet umbrella feel inconvenienced deciding what do with it. Marietta decides to place a dispenser near the store entrance with complimentary plastic bags for covering an umbrella. Which aspect of competitive advantage is Marietta concerned with? product innovation raising efficiency taking care of the customer product quality control

taking care of the customer

Elizabeth is an accountant for a large company and works out of her house. She uses e-mail, videoconferencing, and other technologies to communicate with her co-workers at the office. Someone who works from home using these technologies is said to job transfer. arbitrate. telecommute. cloud compute.

telecommute.

As a result of the "interrupt-driven day," a major challenge managers face is ______. maintaining technical expertise time and task management allocation of company resources maintaining control of decision making

time and task management

Kurt is responsible for establishing organization-wide policies and strategies, and making long-term decisions that affect the organization as a whole. Kurt would be characterized as a _______ manager. nonsupervisory first-line middle top

top

For which level of management are conceptual skills particularly important? team leaders top managers first-line managers middle managers

top managers

According to Mintzberg's findings, it was typical for managers to work ____ hours per week at a minimum. 50 90 70 40

5

Which of these individuals is an example of a top manager? - Aisha is the CEO of a furniture manufacturing facility. - Kelli oversees the marketing department for a restaurant chain. - Roberto is the sales manager for three midwest states. - Bryan is the shift supervisor at a retail clothing store.

Aisha is the CEO of a furniture manufacturing facility.

True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.

False Today, it is more common for companies to hire executives who ask probing questions and look for those beneath them to think for themselves.

Which three racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades? Select all that apply. Hispanics African Americans Non-Hispanic whites Asians

Hispanics African Americans Asians

In his annual convention speech, the founder of a medical research organization reminded all the employees of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue their work. Which management function did the founder perform in his speech?" Controlling Planning Organizing Leading

Leading

Which managerial roles were identified by Mintzberg as interpersonal roles? (Check all that apply.) Disseminator Liaison Leader Spokesperson Figurehead

Liaison Leader Figurehead

Refer to Figure 1.1. Which of the four functions in the management process is dedicated to arranging tasks, people, and other resources to accomplish the work? Controlling Leading Organizing Planning

Organizing

Which of the following statements is true about the financial rewards of being a manager? - The compensation of the CEO of the largest companies is capped at $12 million. - Lower-level managers typically make between $50,000 and $135,000 a year. - Few CEOs make more than $300,000 a year. - Some middle-level managers make more than $100,000 a year.

Some middle-level managers make more than $100,000 a year.

What is considered the first law of business for achieving competitive advantage? Cut costs whenever possible. Take care of the customer. Deliver goods and services on time. Be better than the competition.

Take care of the customer.

What are primary skills that companies seek in top managers? (Select all that apply.) The ability to motivate and engage others The ability to communicate Eagerness to please others A high level of energy

The ability to motivate and engage others The ability to communicate A high level of energy

What is the definition of e-business? Buying and selling goods or services over computer networks Creating a computerized collection of interrelated files Using the Internet to facilitate every aspect of running a business Using e-mail for business communication

Using the Internet to facilitate every aspect of running a business

What are three examples of commonweal organizations? a local fire department a state college the military the Red Cross the U.S. Postal Service

a local fire department the military the U.S. Postal Service

Which of these organizations is considered for-profit? a retail clothing store a labor union a local police department a social-welfare agency

a retail clothing store

According to Mintzberg, ______ of the tasks completed by managers take less than 9 minutes. about one-quarter about half all very few

about half

Storing software and data on gigantic collections of computers located away from a company's principal site is referred to as _____. cloud computing artificial intelligence collaborative computing databasing

cloud computing

At the hospital where Micah works, a new information system was implemented that allows a nurse to see what labs have been completed and patient history. This system is also accessible to the billing department, pharmacy, and primary care doctor and helps all employees work better together. This is an example of _____. collaborative computing telecommunications videoconferencing cloud computing

collaborative computing

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _______ skills. soft technical decisional conceptual

conceptual

The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing? organizing planning controlling leading

controlling

he managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed. controlling planning leading organizing

controlling

At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____. diversity proficiency plurality moderation

diversity

Alison sells her one-of-a-kind, handmade beaded jewelry online. That means that Alison is involved in _______. telecommuting e-commerce artificial intelligence Big Data

e-commerce

Marisol uses the Internet for all aspects of her small accounting business, from payroll to communications. This is an example of _____. e-commerce knowledge management artificial intelligence e-business

e-commerce

Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to? job-specific knowledge for the position in retailing a college degree in management contacts with suppliers and customers in retailing any work experience in retailing

job-specific knowledge for the position in retailing

In the interview, Henri was asked if he was familiar with coding, to which he replied, "Yes, I am. I have taken three coding classes during my studies at Iowa State University." The interviewer was asking about which aspect of career readiness? knowledge attitudes soft skills meaningfulness

knowledge

When Corinne asked why she didn't get the job, the manager replied, "I needed someone who understood basic accounting practices and you do not." Which aspect of career readiness for this job did the manager feel Corinne was lacking? attitudes meaningfulness soft skills knowledge

knowledge

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of _____. sustainability globalization fair trade e-commerce

sustainability

Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called ______. capitalism competition the profit motive sustainability

sustainability

The job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers. teaching conceptual technical people

technical

Mintzberg determined that managers tend to rely more heavily on ______ communication than ______ communication when conducting business. written; verbal written; formal verbal; written formal; verbal

verbal; written

Russ is the project manager of a multinational team with members in Ireland, Malaysia, and the United States. Once a week, the team meets using video and audio links on their computers so that they can see, hear and talk with one another. What technology does this BEST describe? collaborative computing videoconferencing telecommuting artificial intelligence

videoconferencing

The New York and Chicago offices of Jenna's company have weekly meetings. Rather than flying to the respective offices, the employees use _____, which allows them to see, hear, and talk with each other over the computer. artificial intelligence telecommuting videoconferencing project management software

videoconferencing

According to the study cited in the text, what are the three largest gaps in career readiness employers see in college students applying for employment? diversity and inclusion written communication critical/analytical thinking organizing/evaluating information motivation to learn

written communication critical/analytical thinking organizing/evaluating information

Which two descriptions accurately characterize artificial intelligence (AI) in the workplace? - It can be applied both to blue-collar and white-collar skills. - It includes using computer systems to mimic human reasoning. - It decreases the use of customization on production lines. - It is being used by fewer companies than ten years ago.

- It can be applied both to blue-collar and white-collar skills. - It includes using computer systems to mimic human reasoning.

According to Mintzberg's findings, which statement regarding a manager's communication is TRUE? - Communication with others accounts for only a small portion of a manager's daily routine. - Managers rely more on spoken communication, such as telephone calls and meetings, than on written communication. - Managers rely primarily on nonverbal communication rather than on verbal communication. 0 Managers communicate mainly through written communication, such a letters, memos, and reports.

- Managers rely more on spoken communication, such as telephone calls and meetings, than on written communication.

Sun-Jun and his sales team brought in 15 new clients in just one month. As the manager, Sun-Jun wants to share his personal satisfaction with the team and decides to take everyone out for lunch to celebrate their success. Which personal reward of practicing management does this demonstrate? Experiencing a sense of accomplishment Building a catalog of services Becoming a mentor Challenging one's talent and skill

Experiencing a sense of accomplishment

Which of the following can provide a user with instant access to a vast quantity of computer files related to a single topic? firewall database social media e-commerce

database

The buying and selling of goods or services over computer networks is known as _______, whereas _______ involves using the Internet to facilitate every aspect of running a business. e-commerce; e-business cloud computing; e-commerce e-business; e-commerce e-business; cloud computing

e-commerce; e-business