MGMT 309 Test 1 Mindtap Review

_____ is a tax collected on goods shipped across national boundaries. a. A tariff b. A fee c. Carucage d. Tithe

A. A tariff

Beige Inc. sells very few products in the market, has a constant and stable supply of resources, and faces relatively less competition. Which of the following statements is true of the environmental uncertainty faced by Beige? a. Beige Inc. has a simple environment with relatively low levels of uncertainty. b. Beige Inc. has a simple and highly stable environment with no uncertainty. c. Beige Inc. has a highly dynamic environment with extreme uncertainty. d. Beige Inc. has a dynamic and simple environment with no uncertainty.

A. Beige Inc. has a simple environment with relatively low levels of uncertainty.

Which of the following countries remains largely underdeveloped but has a high-potential economy? a. China b. Japan c. Cuba d. Taiwan

A. China

The _____ consists of two distinct branches, scientific management and administrative management. a. Classical management perspective b. Behavioral management perspective c. Integrative management perspective d. Quantitative management perspective

A. Classical management perspective

Which of the following is a pure type of property ownership? a. Complete private ownership b. Complete open access c. Communal ownership d. Joint tenancy

A. Complete private ownership

While performing the function of organizing in a global economy, managers should: a. Deal with human resources. b. Promote organizational inflexibility. c. Avoid change. d. Eliminate the responsibility of local managers.

A. Deal with human resources.

The most common path to acquiring managerial skills involves a combination of: a. Education and experience. b. Character and ethics. c. Purpose and morals. d. Influence and power.

A. Education and experience

_____ is behavior that conforms to generally accepted social norms. a. Ethical behavior b. Deficit behavior c. Passive behavior d. Maladaptive behavior

A. Ethical behavior

Watson and Raymond Inc., a courier company based in the United States,suffered a loss recently when a cyclone struck its headquarters and damaged a lot of data stored on the company's servers. In this scenario, Watson and Raymond's business was affected by its _____. a. External environment b. Physical work environment c. Internal environment d. Human resource environment

A. External environment

An organization culture: a. Helps members understand what it stands for. b. Is universal across all organizations. c. Is always the same throughout an entire organization. d. Invariably emerges from a company's customers.

A. Helps members understand what it stands for.

Which of the following is a reason for the increase in the average age of the U.S. workforce? a. Improved health and medical care for the aging workforce b. Increasing birthrates among the workforce of the post-baby boom generation c. Continuous addition to the workforce by the baby boom generation d. Sufficient savings among the workforce to pay for retirement

A. Improved health and medical care for the aging workforce.

An import/export operation is advantageous because it: a. Is an easy way to enter a market with a small outlay of capital. b. Involves paying low taxes and tariffs to the government. c. Adapts a product to local conditions easily. d. Is subject to low transportation expenses.

A. Is an easy way to enter a market with a small outlay of capital.

Which of the following best describes the behavioral management perspective? a. It emphasizes individual attitudes and group processes. b. It focuses on managing an organization mechanistically. c. It is concerned with improving the performance of individual workers. d. It focuses on decision making, mathematical models, and the use of computers.

A. It emphasizes individual attitudes and group processes.

Which of the following best defines the term theory? a. It is a conceptual framework for organizing knowledge and providing a blueprint for action. b. It is the arrangement of and relations between the parts or elements of something complex. c. It is a study of the structure or internal workings of something. d. It is an abstract framework to improve employee satisfaction and motivation.

A. It is a conceptual framework for organizing knowledge and providing a blueprint for action.

Which of the following is not true of the glass ceiling in many organizations? a. It keeps women from advancing to top management positions in organizations. b. It is a barrier that can be easily broken. c. It can be clearly seen in most organizations. d. It promotes equal distribution of men and women in top management positions in organizations.

A. It keeps women from advancing to top management positions in organizations.

_____ is the use of persons or groups to formally represent an organization or group of organizations before political bodies to influence the government. a. Lobbying b. Politicking c. Satisficing d. Entrapping

A. Lobbying

_____ refers to the broad issues associated with differences in values, beliefs, behaviors, customs, and attitudes held by people in different cultures. a. Multiculturalism b. Cultural uniformity c. Uniculturalism d. Cultural homogeneity

A. Multiculturalism

International managers: a. Need to organize to implement their plans. b. Do not interact with those who are lower in the hierarchy. c. Have a minimal understanding of environmental issues. d. Are not required to develop control mechanisms.

A. Need to organize to implement their plans.

The _____ is an approach to social responsibility in which firms do as little as possible to solve social or environmental problems. a. Obstructionist stance b. Defensive stance c. Proactive stance d. Accommodative stance

A. Obstructionist stance

_____ refers to individual perceptions of the fairness used to determine various outcomes. a. Procedural justice b. Distributive justice c. Informational justice d. Interpersonal justice

A. Procedural justice

The term _____ refers to employees deliberately working at a pace slower than their capabilities. a. Soldiering b. Entropy c. Pivoting d. Synergy

A. Soldiering

Which of the following best defines subsystems? a. They are systems within another system. b. They are systems that interact with their environment. c. They are systems that are not interdependent. d. They are systems that do not interact with their environment.

A. They are systems within another system.

A global business: a. Transcends national boundaries and is not committed to a single home country. b. Borrows money from a single country to manufacture and sell its products and services. c. Buys raw materials and sells finished products to a single country. d. Restricts its trade operations to within the home country and its neighboring countries.

A. Transcends national boundaries and is not committed to a single home country.

The rate of change and the degree of homogeneity interact to determine the level of: a. Uncertainty faced by an organization. b. Loyalty of employees toward an organization. c. Flexibility in bringing about new technological changes in an organization. d. Multiculturalism prevalent in an organization.

A. Uncertainty faced by an organization.

Which of the following is a factor in the economic dimension of an organization? a. Unemployment b. Manufacturing techniques c. Interest groups d. Physical work environment

A. Unemployment

Which of the following is a difference between the roles of a disseminator and a spokesperson? a. A disseminator's role involves taking visitors to dinner, attending ribbon-cutting ceremonies, and the like, whereas a spokesperson's role involves serving as a coordinator or link among people, groups, or organizations. b. A disseminator's role involves relaying information to others at a workplace, whereas a spokesperson's role involves relaying information to people outside an organization. c. A disseminator's role involves hiring, training, and motivating employees, whereas a spokesperson's role involves taking visitors to dinner, attending ribbon-cutting ceremonies, and the like. d. A disseminator's role involves deciding how resources are to be distributed, whereas a spokesperson's role involves serving as a voluntary initiator of change.

B. A disseminator's role involves relaying information to others at a workplace, whereas a spokesperson's role involves relaying information to people outside an organization.

One of the most critical challenges facing managers today is _____. a. To efficiently produce products or services b. An unpredictable economy that limits growth c. A sense of homogeneity among employees d. The new paradigm that has replaced traditional views

B. An unpredictable economy that limits growth.

Which of the following is a way of maintaining culture in an organization? a. By bringing outsiders into important managerial positions and letting them define the culture b. By rewarding people whose behaviors are consistent with the current culture c. By constantly changing personnel of the management team d. By adopting new slogans, telling new stories, staging new ceremonies, and breaking with tradition

B. By rewarding people whose behaviors are consistent with the current culture.

_____, an extreme of social orientation, is the belief that the group comes first. a. Individualism b. Collectivism c. Totalitarianism d. Marxism

B. Collectivism

A moderate degree of uncertainty is faced by an organization with a: a. Stable and simple environment. b. Dynamic but simple environment. c. Relatively simple task environment. d. Complex and dynamic environment.

B. Dynamic but simple environment.

The National Labor Relations Act of 1935 requires organizations to recognize and bargain with a union if that union has been legally established by an organization's _____. a. Promoters b. Employees c. Directors d. Regulators

B. Employees

The result of the actions of high-profile deposed executives is that: a. Managers are supposed to establish a culture to reinforce company norms. b. Executives are expected to exhibit the strongest ethical conduct. c. Executives are allowed to bend codes of conduct to get contracts. d. Managers are expected to follow in the footsteps of the high-profile executives.

B. Executives are expected to exhibit the strongest ethical conduct.

Robert Owen, a British industrialist and reformer, recognized the importance of an organization's _____. a. Financial resources b. Human resources c. Cultural resources d. Information resources

B. Human Resources

_____ managers are responsible for hiring and developing employees. a. Financial b. Human Resources c. Marketing d. Operations

B. Human Resources

Rodney, the director of a software company, decides to launch a free-education program for the underprivileged children in his country. He instructs his administrative staff to distribute free textbooks for the underprivileged children using 1% of the company's annual profits based on its annual sales reports. In this scenario, the annual sales reports are categorized as _____ resources. a. Financial b. Information c. Physical d. Human

B. Information

Maximus Technologies changed a few of its policies and made its work environment employee-friendly. It increased the incentives and benefits given to its employees. This change motivated the employees, and the production rate increased by 75 percent. Maximus Technologies benefitted because of the changes implemented in its _____. a. General environment b. Internal environment c. Task environment d. External environment

B. Internal environment

A(n) _____ is a business that is based primarily in a single country but acquires some meaningful share of its resources or revenues (or both) from other countries. a. Intranational business b. International business c. Racketeering business d. Domestic business

B. International business

Which of the following is true of social responsibility? a. It is enforced only by small organizations. b. It varies for different countries. c. It is mandatory by law. d. It avoids ethical dilemmas and decisions.

B. It varies for different countries.

Which of the following is an informal dimension for managing social responsibility? a. Philanthropy b. Leadership c. Legal compliance d. Ethical compliance

B. Leadership

Government appointed agencies who monitor and control certain aspects of business activity can _____ to implement legislation on organizations that violate regulations. a. Increase tariffs b. Levy fines c. Amend laws d. Freeze bank accounts

B. Levy fines

_____ wrote the books The Tipping Point, Blink, and Outliers. a. Scott Adams b. Malcolm Gladwell c. Michael Porter d. Stephen Covey

B. Malcolm Gladwell

The _____ is an agreement made by the United States, Canada, and Mexico to promote trade with one another. a. Multilateral Agreement on Investment b. North American Free Trade Agreement (NAFTA) c. European Union Free Trade Agreement d. General Agreement on Tariffs and Trade (GATT)

B. North American Free Trade Agreement (NAFTA)

Aicha, the coach of a women's basketball team, prepares the team's playing strategy for an upcoming basketball tournament. The strategies devised will be successful only if the players are allocated appropriate positions in the team according to their strengths. In this scenario, which of the following managerial functions must Aicha perform to allocate playing positions to the players? a. Leading b. Organizing c. Controlling d. Planning

B. Organizing

Valid Inc., a manufacturer of electronic gadgets, sees an unforeseen drop in sales of its latest product, Anytime Videogames. Nathan, the developer of the battery used in Anytime Videogames, discovers that the reason for this is the low battery life of the consoles. In order to increase the battery life of the consoles, which of the following skills must Nathan specifically improve? a. Communication skills b. Technical skills c. Conceptual skills d. Time-management skills

B. Technical Skills

Which of the following dimensions refers to the methods available for converting resources into products or services? a. The task dimension b. The technological dimension c. The economic dimension d. The process dimension

B. The technological dimension

According to Douglas McGregor, Theory X represented the _____. a. Human relations approach b. Views of scientific management c. Assumptions that human relations advocates make d. Conventions of administrative management

B. Views of scientific management

Managers at Ruth & Fishers Corp. recognize the value of history. The company maintains an extensive archival library of its old documents and records and has also employed a full-time corporate historian. This helps the managers _____. a. Comply with government regulations b. Manage the behavior of their employees c. Avoid the mistakes of others d. Maintain a code of ethics in the company

C. Avoid the mistakes of others.

Kayla is a high-potential worker. However, she is lazy and does not complete her assignments on time. In order to improve Kayla's work output, her boss must monitor her progress on given assignments. In this scenario, Kayla's boss will be performing the managerial function of _____. a. Organizing b. Planning c. Controlling d. Leading

C. Controlling

_____ resources refer to the capital used by an organization to fund both ongoing and long-term operations. a. Human b. Informational c. Financial d. Physical

C. Financial

Management can address concerns related to the privacy of personal information on the Internet by: a. Advocating government overreaching. b. Making it illegal for consumers to inspect their credit records. c. Indicating how people can opt out of data collection. d. Posting on websites without privacy policies.

C. Indicating how people can opt out of data collection.

Which of the following is a basic form of organizational justice? a. Informal justice b. Intrapersonal justice c. Informational justice d. Accumulative justice

C. Informational justice

Which of the following is a benefit of planning? a. It helps managers understand the relationships among employees. b. It helps managers track the progress toward set goals. c. It helps managers know how to allocate their time and resources. d. It helps managers recognize their own weaknesses.

C. It helps manager know how to allocate their time and resources.

Which of the following is a feature of scientific management? a. It emphasizes individual attitudes and behaviors and group processes. b. It focuses on managing the total organization. c. It is concerned with improving the performance of individual workers. d. It focuses on decision making, mathematical models, and the use of computers.

C. It is concerned with the performance of individual workers.

Which of the following is a criticism of regulation? a. It is not applicable to small companies. b. Its functionality is enhanced by the use of political action committees. c. Its goals can be accomplished by a free market system. d. It is not strictly enforced by the government.

C. Its goals can be accomplished by a free market system.

Who among the following is an example of a yuppie? a. Holly, a lazy employee who does not feel the need to work b. Savannah, a retiree of a government organization c. Jeremy, a recent graduate who works in a multinational company d. Raj, a middle-aged man who works for a small, local restaurant

C. Jeremy, a recent graduate who works in a multinational company.

Farida, a manager at Pepper Edison Bank, uses mathematical models to figure out how many cashiers need to be on duty at each location at various times throughout the day. Which of the following approaches is used by Farida? a. Organizational behavior b. Scientific management c. Management science d. Operations management

C. Management science

Employers often prefer to rely on temporary workers because they: a. Are loyal to the employer. b. Offer expertise in business operations. c. Offer greater flexibility. d. Are highly efficient and motivated.

C. Offer greater flexibility

_____ are organizations that provide resources for other organizations. a. Regulatory agencies b. Competitors c. Suppliers d. Interest groups

C. Suppliers

Which of the following acts emphasized the importance of providing equal employment opportunities for people with various impairment? a. The Act of Toleration b. The Occupational Safety and Health Act c. The Americans with Disabilities Act d. The Norris-LaGuardia Act

C. The Americans with Disabilities Act

Which of the following can result in cultural problems in an organization? a. The expansion of the consumer base of the organization b. The issue of bonus shares to the shareholders c. The growth of rival factions within the organization d. The adoption of an innovative focus by the employees

C. The growth of rival factions within the organization.

Which of the following is an advantage of hiring retirees in an organization? a. The organization attains new skill sets. b. The organization gains employees for permanent projects. c. The organization gets the expertise of skilled workers. d. The organization does not have to pay retirees any wages.

C. The organization gets the expertise of skilled workers.

Which of the following is a primary advantage of education as a source of management? a. The curriculum is often very general and caters to the needs of all students. b. A student does not need to become familiar with current research on management. c. A student does not need to depend on experience to develop practical skills. d. As a student, a person can follow a well-developed program of study.

D. As a student, a person can follow a well-developed program of study.

Universal perspectives: a. Suggest that general theories cannot be applied to organizations. b. State that each organization is unique. c. State that managerial behavior in a situation depends on unique elements. d. Attempt to identify the one best way to do something.

D. Attempt to identify the one best way to do something.

A major way to shape the culture of an organization is to: a. Incur extensive advertisement expenses in multicultural markets. b. Bring suppliers from different cultural backgrounds. c. Increase the shareholdings of the directors of the organization. d. Bring outsiders into important managerial positions.

D. Bring outsiders into important managerial positions.

_____ skills enable managers to visualize the most appropriate response to a situation. a. Decision-making b. Conceptual c. Communication d. Diagnostic

D. Diagnostic

Which of the following is a reason why quality is an important management challenge today? a. Improving quality tends to decrease productivity. b. Enhancing quality results in more waste and rework. c. Improving quality requires an increase in workforce. d. Enhancing quality lowers costs.

D. Enhancing quality lowers costs.

The tax revenue of a city is an example of a _____ resource. a. Human b. Physical c. Information d. Financial

D. Financial

The _____ was a major stimulus to international trade after it was first ratified in 1948 by 23 countries. a. Preferential Trade Arrangement b. Multilateral Agreement on Investment c. North American Free Trade Agreement (NAFTA) d. General Agreement on Tariffs and Trade (GATT)

D. General Agreement on Tariffs and Trade (GATT)

Which of the following is a feature of the quantitative management perspective? a. It is concerned with improving the performance of individual workers. b. It focuses on managing the total organization. c. It emphasizes individual attitudes and behaviors and group processes. d. It focuses on decision making, mathematical models, and the use of computers.

D. It focuses on decision making, mathematical models, and the use of computers.

_____ is the extent to which an organization conforms to local, state, federal, and international laws. a. Political compliance b. Ethical compliance c. Environmental compliance d. Legal compliance

D. Legal compliance

A _____ is a simplified representation of a system, process, or relationship. a. Gantt chart b. Closed system c. Subsystem d. Mathematical model

D. Mathematical model

Concrete Constructions, a construction company, wants a suitable site to establish a new residential complex. Site selection is the responsibility of the _____ manager of Concrete Constructions. a. Marketing b. Human Resources c. Financial d. Operations

D. Operations

Which of the following is an argument in favor of social responsibility? a. Corporations can exercise more power when they are socially active. b. Corporations can solve social problems due to their surplus budget. c. Firms will gain profit while helping the society. d. Organizations are responsible for making pollution and should help solve it.

D. Organizations are responsible for making pollution and should help solve it.

Which of the following does Theory X assume? a. People have the capacity to be innovative in solving organizational problems. b. People are internally motivated to reach objectives to which they are committed. c. People will both seek and accept responsibility under favorable conditions. d. People prefer to be directed and to avoid responsibility.

D. People prefer to be directed and avoid responsibility.

The _____ was a law passed in 2002 that requires CEOs and CFOs to personally vouch for the truthfulness and fairness of their firms' financial disclosure. a. Jones Law b. Lloyd-La Follette Act c. Theresa Marie Schiavo law d. Sarbanes-Oxley Act

D. Sarbanes-Oxley Act

A(n) _____ is an interrelated set of elements functioning as a whole. a. Approach b. Perspective c. Chart d. System

D. System

_____ is a layer of the external environment of an organization. a. The employees' cultural environment b. The board of directors c. The physical work environment d. The task environment

D. The task environment

Managers need to take a scientific approach to solving problems especially when: a. They are faced with sudden decision-making opportunities. b. They feel that their employees' emotions affect work. c. They encounter situations that require a deep personal understanding. d. They are dealing with relatively routine and straightforward issues.

D. They are dealing with relatively routine and straightforward issues.

Which of the following is true of first-line managers? a. They set an organization's goals and objectives. b. They implement the policies and plans developed for an organization. c. They officially represent an organization to the external environment. d. They oversee the day-to-day operations of their team.

D. They oversee the day-to-day operations of their team.

Which of the following is true of Multinational Corporations (MNCs)? a. They do not give their managers discretion to address regional issues. b. Their primary goal is to expand within the domestic market. c. Their employees are not accountable to a central authority. d. They transfer capital and information from one market to another.

D. They transfer capital and information from one market to another.

_____ is the disclosure by an employee of illegal or unethical conduct on the part of others within the organization. a. Brainstorming b. Catfishing c. Phishing d. Whistle-blowing

D. Whistle-blowing