MGMT 311 CH 3
How do the types of org commitment differ?
-Affective is emotion based -Continuance is cost based -Normative is obligation based
What workplace trends are affecting organizational commitment in today's organizations?
-Diversity in the U.S. labor force -more foreign born employees (ex pats) -more diversity = less relatability -quiet quitting
What are the three types of organizational commitment?
-affective -continuance -Normative
What are the four primary responses to negative events at work?
-exit -voice -loyalty -neglect
How can organizations foster a sense of commitment among employees?
-organizational support -foster affective commitment by increasing bonds btwn employees -foster continuance commitment thru salary and benefits package=financial need to stay -foster normative commitment thru providing training and development opportunities
How are psychological and physical withdrawal relate to each other?
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voice response
addresses conflict directly and attempts to resolve it, offers constructive suggestions for change
loyalty response
in public, they support. In private, they hope for improvement
What are examples of psychological withdrawal?
daydreaming, socializing, looking busy, moonlighting, cyberloafing
What is a hidden cost of employee turnover?
decreased morale
What is withdrawal?
employee actions that are intended to avoid work situations
perceived organizational support
employees' general belief that their organization values their contribution and cares about their well-being
neglect response
passively allows conditions to worsen and includes chronic absenteeism or lateness, reduced effort, and increased error rate
What are examples of physical withdrawal?
tardiness, long breaks, missing meetings, absenteeism, quitting
normative commitment example
"my employer helped me out of a jam on a number of occasions, how can I leave now?"
continuance commitment example
"my salary and benefits get us a nice house in town, the cost of living is higher in this new area
What is organizational commitment?
An employee's desire to remain a member of an organization
psychological contracts
Employee beliefs about what employees owe the organization and what the organization owes them
How are organizational commitment and withdrawal connected?
When one is high in organizational commitment, they are low in withdrawal behavior
exit respnse
a response to a negative event at work that results in someone being often absent or just leaves entirely
cyberloafing
using the internet at work for personal use
relational contracts
psychological contracts that focus on a broad set of open-ended and subjective obligations
transactional contracts
psychological contracts that focus on a narrow set of specific monetary obligations
moonlighting
using work time and resources to complete something other than their job duties, such as assignments for another job