MGMT 311 CH 3

How do the types of org commitment differ?

-Affective is emotion based -Continuance is cost based -Normative is obligation based

What workplace trends are affecting organizational commitment in today's organizations?

-Diversity in the U.S. labor force -more foreign born employees (ex pats) -more diversity = less relatability -quiet quitting

What are the three types of organizational commitment?

-affective -continuance -Normative

What are the four primary responses to negative events at work?

-exit -voice -loyalty -neglect

How can organizations foster a sense of commitment among employees?

-organizational support -foster affective commitment by increasing bonds btwn employees -foster continuance commitment thru salary and benefits package=financial need to stay -foster normative commitment thru providing training and development opportunities

How are psychological and physical withdrawal relate to each other?

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voice response

addresses conflict directly and attempts to resolve it, offers constructive suggestions for change

loyalty response

in public, they support. In private, they hope for improvement

What are examples of psychological withdrawal?

daydreaming, socializing, looking busy, moonlighting, cyberloafing

What is a hidden cost of employee turnover?

decreased morale

What is withdrawal?

employee actions that are intended to avoid work situations

perceived organizational support

employees' general belief that their organization values their contribution and cares about their well-being

neglect response

passively allows conditions to worsen and includes chronic absenteeism or lateness, reduced effort, and increased error rate

What are examples of physical withdrawal?

tardiness, long breaks, missing meetings, absenteeism, quitting

normative commitment example

"my employer helped me out of a jam on a number of occasions, how can I leave now?"

continuance commitment example

"my salary and benefits get us a nice house in town, the cost of living is higher in this new area

What is organizational commitment?

An employee's desire to remain a member of an organization

psychological contracts

Employee beliefs about what employees owe the organization and what the organization owes them

How are organizational commitment and withdrawal connected?

When one is high in organizational commitment, they are low in withdrawal behavior

exit respnse

a response to a negative event at work that results in someone being often absent or just leaves entirely

cyberloafing

using the internet at work for personal use

relational contracts

psychological contracts that focus on a broad set of open-ended and subjective obligations

transactional contracts

psychological contracts that focus on a narrow set of specific monetary obligations

moonlighting

using work time and resources to complete something other than their job duties, such as assignments for another job