MGMT 3110 Ch5 Assignment

To get his employees on board with his goal of becoming the number car dealership in the Dallas-Ft. Worth area, Tex used ____________________. He talked to his customers and other managers, addressed conflicts between managers, and broke down barriers between departments.

coalitional management

Managers at a manufacturer of lasers know that the supply of rare earth metals, available only from certain parts of the world, could be interrupted. They conduct _____________ to determine what alternative actions they can take in case a shortage occurs.

contingency planning

At a company located in California, the management team engages in _____________ to develop detailed plans in case of a devastating earthquake.

crisis planning

Typically set by front line managers, _________________ are the precise, measurable outcomes expected from departments, work groups, and individuals.

operational goals

To envision the full range of emergencies or setbacks their organization could experience, managers engage in _____________, envisioning possible future events that might be disruptive.

scenario building

To develop effective lower-level goals, Michelle works with her management team to establish __________, which measure how well the organization is achieving its strategic goals.

key performance indicators

Julio used ______________ when he set goals, developed action plans, reviewed progress and took corrective action as needed, and appraised performance.

management by objective

Managers are engaged in _______________ when they determine the desired outcomes and the means to achieve them.

planning

A __________ is a desired future circumstance or condition that the organization wants to realize.

goal

Typically set by midlevel managers, ____________ are the desired future outcomes of the major subunits of the organization.

tactical goals