MGMT 313 Module 1-7

As a senior student representative on the ethics advisory board of your university, you feel strongly that cheating on college exams is unethical. You never cheated on any exam. However, this semester your best friend was desperate for your help, and you allowed him to take a quick "peek" at your answer sheet. Since then, you feel uncomfortable every time you think of the situation. Which of the following concepts best explains your psychological discomfort? A: cognitive dissonance B: job detachment C: emotional labor D: emotional dissonance E: affective detachment

A

Klaus works in a very stressful job, but maintains his "cool" even in the worst times. This represents the ________ dimension. A: emotional stability B: extraversion C: conscientiousness D: openness to experience E: agreeableness

A

________ are goals and incentives set to promote a desired behavior, but instead encourage a negative one. A: Ill-conceived goals B: Indirect blindness C: Overvaluing outcomes D: Motivated blindness E: The slippery slope

A

Ethan observes that his subordinate, Nate, is performing and acting like the other members of the unit. He is observing A: Consistency B: Consensus C: Implicit Factors D: Explicit factors E: Effectiveness

B

Janice creates advertising slogans for the advertising firm that employs her. She works with beliefs, perceptions, and informal obligations about what she is entitled to receive in return for what she provides to the organization. A(n) ________ represents Janice's beliefs. A: high normative commitment B: psychological contract C: high level of emotional labor D: employment contract E: high affective commitment

B

Jonathan speaks four languages fluently. He is likely to have a high level of ________ intelligence. A: naturalist B: linguistic C: multiple D: interpersonal E: emotional

B

Pascal is a customer-service representative who handles phone inquiries. He has a goal of handling 12 calls per hour. When he gets a customer with a complex situation, he tends to become short with that person to keep the call short. This is an example of A: indirect blindness. B: ill-conceived goals. C: the slippery slope. D: motivated blindness. C: overvaluing outcomes.

B

________ theory holds that people are motivated to behave in ways that produce desired combinations of expected outcomes. A: Justice B: Expectancy C: Equity D: Self-fulfilling Prophecy E: Goal-Setting

B

Giovanni is expressing ________ when he says, "I can run a mile in under five minutes." A: his core self-evaluation B: high self-esteem C: a high self-efficacy D: a high self-expectation E: an external locus of control

C

In some business situations, you will make recommendations to solve a problem. Which of the following actions can help improve the quality of your recommendations? A: Ask your superior to present the recommendations. B: Make sure that your suggestions don't upset any team members. C: Make sure that your recommendations address the causes of the problem. D: Make sure you offer a quick fix for the problem. E: Check with Human Resources to be sure that you are following protocol.

C

Nita is the office manager at a service station. Two applicants, Max and Tim, arrive to interview for the open mechanic's position. Max's clothes are dirty, his hair is unwashed, and he doesn't make eye contact when he gives Nita his name. Tim dresses in clean jeans and a nice shirt, is shaved, and shakes Nita's hand when he introduces himself. After the interview, Keith the head mechanic, asks Nita what she thought. Both men have the skill set needed for the position. Nita recommends Tim. She is responding to her perception of A: Her culture B: Diversity C: The target D: The Perceiver E: Past Performance

C

Together, social awareness and relationship management constitute A: relationship competence. B: personal competence C: social competence. D: emotional stability. E: emotional intelligence.

C

________, with which you can build goodwill, include personality, teamwork and leadership. A: Hard skills B: Interpersonal skills C: Personal attributes D: Commonsense skills E: Technical expertise

C

David's boss has observed that David took about 12 hours to perform tasks A, B, and C. However, he took 24 hours to complete task D. David's boss concluded that task D must have been tougher than the other tasks. Which of the following attributional information led David's boss to this conclusion? A: High Consensus B: Low distinctiveness C: High Consistency D: High Distinctiveness E: Low Consensus

D

In Maslow's needs hierarchy theory, ________ is the lowest level and ________ is the highest level. A: Love; esteem B: safety; esteem C: safety; self-actualization D: physiological; self-actualization E: physiological; esteem

D

Surface-level characteristics include ________, age, and race. A: Seniority B: Values C: Opinions D: Gender E: Attitudes

D

Victor seems to want to control others and often manipulates people for his own gratification. He exhibits the need for A: Institutional Power B: Achievement C: Competence D: Personal Power E: Affiliation

D

Because the auditors of XYX Company accepted a client firm's questionable financial statements when the infractions have occurred over time, James believes that they are A: showing indirect blindness. B: exhibiting motivated blindness. C: overvaluing outcomes. D: setting ill-conceived goals. E: on a slippery slope.

E

Effective managers give employees timely and task-specific feedback about what they are doing right, but do not give feedback about what they are doing wrong. True False

False

Efficacy is a component of a person's core self-evaluation; it influences how we perceive ourselves but does not influence how we perceive the world. True False

False

Goals should always be stated in terms of measured outcomes. True False

False

Martha has several business meetings today. She also has to pick up her son for soccer practice, get to the grocery store, and wrap her mother's birthday gift. Martha is increasingly frustrated trying to reprioritize these activities in her mind. This is an example of mindfulness. True False

False

Maslow's need hierarchy and Herzberg's motivator-hygiene theories are both examples of process theories. True False

False

One of the top five drivers of employee engagement for organizations in North America is pay. True False

False

Performance management involves monitoring, measuring, and evaluating, but does not include providing consequences for employees' performance.

False

Stress can have positive effects on certain OB-related outcomes. For instance, it is negatively related to absenteeism because people feel they have to work harder to meet management expectations. True False

False

When hiring people, the best thing a manager can do is to find someone like himself or herself and make sure the person "fits" into his or her stereotype of a good worker. True False

False

Allen, the manager, is setting goals and giving feedback to his staff. He is employing expectancy theory. True False

True

An effective performance management system consists of four steps that form a feedback loop. True False

True

Attentional deficit can result from lack of sleep, conflicting priorities, or counterfactual thinking. True False

True

In order to fit a situation, a manager should consider creating behavioral, objective, or task/project goals as appropriate. True False

True

Personal attitudes affect behavior via intentions True False

True

Positive emotions broaden your mindset and open you to consider alternatives when trying to solve a problem, as well as help you build social relationships. True False

True

Waypower is the ability to see alternatives to achieving a goal, even when faced with adversity. True False

True