MGMT 321 Chapters 13-15
A marketing advantage of having a multicultural work force is that
A marketing campaign can be more readily developed to read a targeted ethnic or racial group
A distinguishing characteristic of a mentoring relationship is that
An emotional relationship exists between the mentor and the protege
A major aspect of direction setting by the leader is to
Anticipate and create a future for the firm
In contrast to his or her souther counterpart, the stereotypical U.S. northern manager is likely to be
Brusque and impatient for results
After receiving negative feedback about her company, the CEO showed double-loop learning by saying
"Maybe we are not in the right business"
What are the 3 components of knowledge management?
1. Knowledge creation 2. Knowledge dissemination 3. Knowledge application
Which one of the following is the LEAST characteristic of strategic leadership? A. High-level cognitive ability on the part of the leader B. Anticipating and creating a future C. Revolutionary thinking D. The leader is the only and primary source of input for strategy formulation
D. The leader is the only and primary source of input for strategy formulation
When a company is founded, a major strategic tasks of the founder is to
Define the purpose of the organization
An important approach to succession planning is to
Develop enough strong leaders throughout the company
A study found that when executives on assignment overseas had low emotional intelligence, they often
Failed in their assignments
According to Richard Branson, the top executive of Virgin Atlantic, the best developer of a leader is
Failure
A corporate environment characterized by survival of the fittest tends to contribute the best leadership development T/F
False
The major purpose of cross-cultural training is to help the international worker understand cross-border differences in time zones, best local cars and currency values T/F
False
a key principle in conducting business with people from another culture is to be firm and unyielding to avoid being taken advantage of T/F
False
A retailer targeting poor or wealthy people is an example of the strategy called
Focus
To use the shadowing form of mentoring, the protege
Follows the mentor around for a stated period of time
The first-mover strategy deals with
Getting to the market first
A major purpose of assigning managers to cross-functional teams to work on an important problem is to
Give them experience in working with other disciplines
Cindy is hired to replace a well-liked leader. As a result Cindy is likely to
Have some difficulty exerting her authority
To achieve a high level of cultural intelligence, your ______, ______ and ______ would have to work together smoothly
Head, body, and heart
A carefully considered vision statement
Helps us know who we are and who we are not
To implement the strategy of competitive advantage through hiring talented people, the company's leadership should
High talented, well-motivated people throughout the firm
A term developed to replace diversity (with respect to organizations) is
Inclusion
The recommended approach for strategy formulation by the leader is for him or her to
Involve large numbers of people
Executive coaching can be part of leadership development because
Managers receive advice and encouragement about leadership skills.
A key initiative for retaining minority group members and assisting in their advancement is
Mentoring
To motivate foreign workers to actually but, the sales representative should be
Multicultural
An organization's strategy is its
Overall concept of how it will achieve its objectives
Multiple online role playing fantasy games are now in use in leadership development as a type of
Simulation
The purpose of a SWOT analysis is to assess
Strengths, weaknesses, opportunities, and threats
A major responsibility of a chief knowledge officer is to
Systematically collect information
It has been observed that when a founder leaves a business
The business often experiences considerable trauma.
A key characteristic of an organization with leadership diversity is that
There is a heterogeneous group of leaders
A persons mentor can sometimes be a staff professional or coworker T/F
True
A recommended way of capitalizing on failure in a management experience is to reflect on what you would do differently in the future T/F
True
An example of a strategic alliance would be a train manufacturer and an airplane manufacturer working jointly to build a train that traveled without touching the rails T/F
True
An example of the cross-cultural challenges faced by international workers is to know when and with whom facial cheek kissing as a greeting is appropriate T/F
True
Despite many cultural differences, certain universal needs have been identified that are important in all cultures T/F
True
One approach to self-awareness in leadership is to find the right balance between being forceful versus enabling T/F
True
the stereotype of the leadership style of the manager in the southern U.S. is that he or she is laid back and interested in relationship building T/F
True
Major account executive Katrina is visiting another country, and soon discovers that her customers will not talk about business until the group has dined together for several hours. Katrina would show cultural sensitivity by
Trying to understand the dining tradition
Which one of the following is not one of the three components of knowledge management a. Knowledge creation b. Knowledge hoarding c. knowledge dissemination d. Knowledge application
b. Knowledge hoarding
Brenda has just assumed her first leadership position at her company. She is likely to face all but which of the following challenges a. Uncertainty over how much time to spen leading versus doing individual tasks b. Overcoming the resenment of people who wanted her position c. Having realistic expectations about how much she can accomplish right away d. Building relationships and fostering teamwork quickly enough
c. Having realistic expectations about how much she can accomplish right away
Strategic leaders focus most of their attention on day-by-day problems that have an impact on the efficiency of the business T/F
false
asking what-if questions is part of formulating strategy T/F
true
A major leadership initiative for enhancing a learning organization is to
Create a strategic intent to learn
The typical behavior of French managers in major French corporations illustrates how
Cultural values influence leadership style