MGMT 321 Chapters 13-15

A marketing advantage of having a multicultural work force is that

A marketing campaign can be more readily developed to read a targeted ethnic or racial group

A distinguishing characteristic of a mentoring relationship is that

An emotional relationship exists between the mentor and the protege

A major aspect of direction setting by the leader is to

Anticipate and create a future for the firm

In contrast to his or her souther counterpart, the stereotypical U.S. northern manager is likely to be

Brusque and impatient for results

After receiving negative feedback about her company, the CEO showed double-loop learning by saying

"Maybe we are not in the right business"

What are the 3 components of knowledge management?

1. Knowledge creation 2. Knowledge dissemination 3. Knowledge application

Which one of the following is the LEAST characteristic of strategic leadership? A. High-level cognitive ability on the part of the leader B. Anticipating and creating a future C. Revolutionary thinking D. The leader is the only and primary source of input for strategy formulation

D. The leader is the only and primary source of input for strategy formulation

When a company is founded, a major strategic tasks of the founder is to

Define the purpose of the organization

An important approach to succession planning is to

Develop enough strong leaders throughout the company

A study found that when executives on assignment overseas had low emotional intelligence, they often

Failed in their assignments

According to Richard Branson, the top executive of Virgin Atlantic, the best developer of a leader is

Failure

A corporate environment characterized by survival of the fittest tends to contribute the best leadership development T/F

False

The major purpose of cross-cultural training is to help the international worker understand cross-border differences in time zones, best local cars and currency values T/F

False

a key principle in conducting business with people from another culture is to be firm and unyielding to avoid being taken advantage of T/F

False

A retailer targeting poor or wealthy people is an example of the strategy called

Focus

To use the shadowing form of mentoring, the protege

Follows the mentor around for a stated period of time

The first-mover strategy deals with

Getting to the market first

A major purpose of assigning managers to cross-functional teams to work on an important problem is to

Give them experience in working with other disciplines

Cindy is hired to replace a well-liked leader. As a result Cindy is likely to

Have some difficulty exerting her authority

To achieve a high level of cultural intelligence, your ______, ______ and ______ would have to work together smoothly

Head, body, and heart

A carefully considered vision statement

Helps us know who we are and who we are not

To implement the strategy of competitive advantage through hiring talented people, the company's leadership should

High talented, well-motivated people throughout the firm

A term developed to replace diversity (with respect to organizations) is

Inclusion

The recommended approach for strategy formulation by the leader is for him or her to

Involve large numbers of people

Executive coaching can be part of leadership development because

Managers receive advice and encouragement about leadership skills.

A key initiative for retaining minority group members and assisting in their advancement is

Mentoring

To motivate foreign workers to actually but, the sales representative should be

Multicultural

An organization's strategy is its

Overall concept of how it will achieve its objectives

Multiple online role playing fantasy games are now in use in leadership development as a type of

Simulation

The purpose of a SWOT analysis is to assess

Strengths, weaknesses, opportunities, and threats

A major responsibility of a chief knowledge officer is to

Systematically collect information

It has been observed that when a founder leaves a business

The business often experiences considerable trauma.

A key characteristic of an organization with leadership diversity is that

There is a heterogeneous group of leaders

A persons mentor can sometimes be a staff professional or coworker T/F

True

A recommended way of capitalizing on failure in a management experience is to reflect on what you would do differently in the future T/F

True

An example of a strategic alliance would be a train manufacturer and an airplane manufacturer working jointly to build a train that traveled without touching the rails T/F

True

An example of the cross-cultural challenges faced by international workers is to know when and with whom facial cheek kissing as a greeting is appropriate T/F

True

Despite many cultural differences, certain universal needs have been identified that are important in all cultures T/F

True

One approach to self-awareness in leadership is to find the right balance between being forceful versus enabling T/F

True

the stereotype of the leadership style of the manager in the southern U.S. is that he or she is laid back and interested in relationship building T/F

True

Major account executive Katrina is visiting another country, and soon discovers that her customers will not talk about business until the group has dined together for several hours. Katrina would show cultural sensitivity by

Trying to understand the dining tradition

Which one of the following is not one of the three components of knowledge management a. Knowledge creation b. Knowledge hoarding c. knowledge dissemination d. Knowledge application

b. Knowledge hoarding

Brenda has just assumed her first leadership position at her company. She is likely to face all but which of the following challenges a. Uncertainty over how much time to spen leading versus doing individual tasks b. Overcoming the resenment of people who wanted her position c. Having realistic expectations about how much she can accomplish right away d. Building relationships and fostering teamwork quickly enough

c. Having realistic expectations about how much she can accomplish right away

Strategic leaders focus most of their attention on day-by-day problems that have an impact on the efficiency of the business T/F

false

asking what-if questions is part of formulating strategy T/F

true

A major leadership initiative for enhancing a learning organization is to

Create a strategic intent to learn

The typical behavior of French managers in major French corporations illustrates how

Cultural values influence leadership style