MGMT 321 Online Quiz Questions
Organizations prefer to minimize turnover because ____________________. A. it increases costs B. voluntary turnover increases unemployment compensation insurance premiums C. turnover invites a union into the workplace D. turnover makes the managers look bad to their superiors E. involuntary turnover may indicate a problem with a particular supervisor
A. it increases costs
On-the-job training is a good example of __________ A. social learning B. operant conditioning C. a reward-based system D. classical conditioning E. classic learning
A. social learning
Group cohesiveness contributes to the performance of the organization when _____________. A. the goals of the group are aligned with the goals of the individuals B. employee attitudes are unfavorable but cohesiveness is high C. cohesiveness is low and goals are supported D. attitudes are unfavorable and cohesiveness is moderate E. cohesiveness is moderate and commitment to the goals is high
A. the goals of the group are aligned with the goals of the individuals
Alma draws her strength from within. She is introspective, reserved, prefers ideas to people, and often withdraws to a quiet place to recharge her batteries. According to the MBTI Type Indicator, Alma would be a(n) _____________. A. extravert B. introvert C. perceiver D. sensor E. feeler
B. introvert
"There is no reality beyond perception" claims the sage. Why is this statement important to managers? A. Managers must define reality for their employees. B. Reality is objective; all observers will have the same perspective and reach identical conclusions. C. Employees will use this adage to justify their actions. D. Employees react to perceptions, not to reality. E. People are similar in their wants and needs. What works for one will work for all.
D. Employees react to perceptions, not to reality.
"I like working at ABC Corp because the people there are so friendly and helpful." This statement is a reflection of the __________ component of attitude. A. affective B. psychological C. cognitive D. sociological E. behavioral
A. affective
The one Big Five personality dimension most likely to predict success at work is __________. A. conscientiousness B. agreeableness C. openness to experience D. extraversion E. emotional stability
A. conscientiousness
When the interviewer discovered Steve was a military veteran, his whole attitude toward him changed. He expected Steve would have a strong work ethic, be polite and respectful, be a leader in his work area, and have a positive effect on his coworkers. All this happened because the interviewer _______________. A. engaged in stereotyping B. committed a fundamental attribution error C. fell victim to the halo effect D. observed distinctive behavior E. had himself been in the military
A. engaged in stereotyping
Rochester is the type of employee firms like. He never objects when asked to take on assignments outside his job description and will work overtime with little notice. Rochester displays __________. A. good organizational citizenship behavior B. a desire to be noticed C. role ambiguity D. work-family conflict E. Type A personality traits
A. good organizational citizenship behavior
Among the issues of concern regarding Gen Y employees is ____________. A. what constitutes appropriate office attire B. their need for instant gratification C. getting them to provide opinions on employee attitude surveys D. how to get them to put down their personal electronic gadgets E. setting appropriate performance objectives
A. what constitutes appropriate office attire
Which one of the following would be considered a command group? A. Bob, Rick, and Gary all work in one work center to add gauges to the dashboard of the truck cab as it moves down the production line. B. Kim from quality assurance, Pat from sales, and Terry from production work together on a product launch project. C. Tom, Dick, and Harry sit at the same lunch table every day. D. Rhonda, Trish, and Mary belong to the same gym and work out together E. Jim from HR, Luke from engineering, and Larry from production are interviewing candidates for director of marketing.
A. Bob, Rick, and Gary all work in one work center to add gauges to the dashboard of the truck cab as it moves down the production line.
Trenton Financial wanted its sales reps to share information and leads with each other to improve team performance but offered individual incentives for the top sales people. Not surprisingly, no one shared any information. What should Trenton Financial have done? A. Based rewards on the achievement of team goals rather than individual ones. B. Given a reward to everyone, much like the trophy T-ball players get just for being on the team. C. Put everyone on a commission instead of salary. D. Offered stock options instead of money. E. Offered each sales rep a share of the overall profit according to their contribution to the profit
A. Based rewards on the achievement of team goals rather than individual ones.
It is important that groups carefully select their standards of behavior because ______________. A. group members tend to conform to the group norms so they will fit in B. a pack mentality could result if the norms are too aggressive C. those standards will to a large degree determine the success rate of the group D. setting them too high will paralyze the group E. before the group can begin to perform, its norms must be approved by management
A. group members tend to conform to the group norms so they will fit in
As group leader, Julie always sat at the end of the long conference table. She assigned the seat to her right to her favorite group member. The other group members were appalled when a new member took the seat to Julie's right. Their reaction was likely caused by ____________. A. incongruency between the status symbol (the seat to Julie's right) and the status of the new member B. pressure to conform C. improperly setting the norms when the group was formed D. assigning status to an inanimate object E. not clearly defining the roles of group members
A. incongruency between the status symbol (the seat to Julie's right) and the status of the new member
During the ___________ stage, a cross-functional group adopts a slogan and begins to enjoy each other's company. A. norming B. storming C. adjourning D. forming E. performing
A. norming
Jennifer recently began working in the auditing department of a mid-size accounting firm. One good way for her to learn acceptable office behavior in this new role is to ___________________. A. observe what other people in the office do B. call friends who are accountants for advice C. check with her neighbors D. check with the American Institute of CPAs for guidelines E. search YouTube for videos related to accounting firms
A. observe what other people in the office do
Identifying the stage of a group's development is important to managers because ___________. A. when problems arise within the group, the manager will know how to help the group work through them B. additional instruction in working in groups can be tailored to the group's stage of development C. managers don't have the luxury of closely monitoring the activities of every group D. the stage of development will give some indication of when the group's work will be done E. when additional pay is attached to group participation, pay will be triggered by the completion of each stage
A. when problems arise within the group, the manager will know how to help the group work through them
It is time to decorate the event hall for the company Christmas party. For this activity, a _________ group would be better because they are better at ___________. A. small; getting the job done B. large; problem solving C. large; figuring out what to do D. small; generating ideas E. large; finding facts
A. small; getting the job done
A piece-rate pay system in which employees are paid for every item they produce is an example of ____________. A. negative reinforcement B. operant conditioning C. social learning D. classical conditioning E. unlearned behavior
B. operant conditioning
As their influence in the workplace grows, managers would be wise to understand the attitudes and preferences of ____________. A. the Gen X babies were born between 1961 and 1981 B. the Gen Y babies who were born between 1982 and 1997 C. the Boomerang babies were born between 1977 and 1992 D. the Gen X babies who were born between 1946 and 1964 E. Approximately 23 million Gen Y babies were born between 1995 and 2012.
B. the Gen Y babies who were born between 1982 and 1997
Emotional intelligence is ____________. A. rarely found in the lower ranks of an organization B. the ability to understand one's own emotions and to read others' emotions, and to adjust one's actions accordingly C. gained by years of study at a university D. no more important than any of the other personality dimensions E. acquired through on-the-job training
B. the ability to understand one's own emotions and to read others' emotions, and to adjust one's actions accordingly
Lucien must manage a team with members from China, Italy, Brazil, Jordan, Sweden, and South Korea. One of his larger challenges will be to ________________. A. overcome national pride issues B. develop cohesiveness among team members C. overcome language barriers D. align group goals with corporate interests E. select an effective team leader
B. develop cohesiveness among team members
The ultimate goal of organizational behavior is to _______________ A. make better use of teams B. influence how employees behave C. improve interpersonal relations in the workplace D. predict future behavior E. explain employee behavior
B. influence how employees behave
One would expect to find more social loafing in a team with ____________________. A. a smaller number of members B. more members from Western cultures C. more members from China than India D. South American members E. more European members
B. more members from Western cultures
Randy likes to volunteer for group assignments, but only with the larger groups. He attends every meeting but never contributes to the work of the group. Randy is guilty of ___________ A. group shift B. social loafing C. social manipulation D. group think E. anonymous contribution
B. social loafing
Barbara is a baby-boomer human resources professional trying to understand why participation in the retirement savings plan is so low among the millennials. She expected her entire workforce would be as excited about it as she is. Which perceptual shortcut did Barbara likely use? A. Halo effect B. Stereotyping C. Assumed similarity D. Selective perception E. Self-serving bias
C. Assumed similarity
Vance has one employee in his work group who frequently engages in attention-seeking behaviors that are disruptive and irritating to the other workers. Vance wants these episodes to stop and asks your advice. What do you tell him? A. Reward the employee when she behaves without attention-seeking behavior. B. Punishment should be dealt out because the behaviors cannot be ignored without risking the possibility that others may also engage in disruptive behavior. C. Extinction is the best choice because it denies the employee the attention she wants. D. Terminate the employee. One bad apple can spoil the whole barrel. E. Negative reinforcement will pave the way for future punishment if the behavior does not stop.
C. Extinction is the best choice because it denies the employee the attention she wants.
"Nothing could ever make me work for Creative Corp. I've heard such bad things about them," said Karmen. Then Creative Corp offered to pay her double what she was earning at Stable and Steady, Inc. and suddenly Creative Corp wasn't so bad after all. What happened? A. The factors leading Karmen to dislike Creative Corp were not that important, to begin with. B. Karmen believed she will be able to change the actions of Creative Corp once she starts working there. C. High rewards motivated Karmen to reduce dissonance by changing her attitude toward Creative Corp. D. Karmen convinced herself she had no choice but to accept Creative Corp's offer. E. Karmen focused on areas of common interest where her beliefs matched Creative Corp's actions.
C. High rewards motivated Karmen to reduce dissonance by changing her attitude toward Creative Corp.
Sam is having a very bad day. His scrap rate is through the roof. He argued with a coworker. At the end of the day his car wouldn't start. Nothing like this has ever happened to him. An observer would conclude _____________, so the bad day is likely attributable to __________ forces. A. consistency is high; internal forces B. distinctiveness is low; external forces C. consistency is low; external forces D. consensus is low; internal forces E. distinctiveness is high; internal
C. consistency is low; external forces
Delta described her coworker as friendly, open, and gregarious, but subject to mood swings. Delta was talking about her co-worker's ___________. A. value system B. work ethic C. personality D. motivation E. character
C. personality
ABC Company would like to gather ideas about redesigning the work flow. In this situation, a ________ group would be the better choice because they are better at ____________ A. large; completing tasks faster B. large; figuring out what to do C. large; generating ideas D. small; brainstorming E. small; getting the job done
C. large; generating ideas
An international team that relies heavily on large amounts of disparate information may be better positioned to capitalize on its ___________ then a team from one country would. A. individualism B. cohesiveness C. diversity D. multi-lingual capabilities E. low power distance
C. diversity
Which one of the following is an example of negative reinforcement? A. The supervisor failed to respond when her subordinate shouted obscenities at her. B. The employee was discharged for failing a drug test. C. If you complete the project on time, you will receive a bonus. D. If you and Cara can avoid getting into an argument for 90 days, I will remove this disciplinary action from your record and no additional action will be taken. E. You are receiving this written disciplinary action because you and a co-worker engaged in a fistfight on company property.
D. If you and Cara can avoid getting into an argument for 90 days, I will remove this disciplinary action from your record and no additional action will be taken.
Rhonda feels strongly that employers should always pay what she considers a living wage, by which she means something far above the federal minimum wage. This situation represents the __________ component of attitude. A. affective B. psychological C. sociological D. cognitive E. behavioral
D. cognitive
Members have been selected for the problem-solving team. They have exchanged contact information and are discussing what roles they will assign, who will be in charge, and what they intend to do about the problem they have been given. This team is in the ____________ stage of group development. A. performing B. norming C. adjourning D. forming E. storming
D. forming
Culver keeps track of every wrong done to him at work and finds ways to get even, regardless of how long it might take. He has deleted important files from the intranet, altered research data, and intentionally annoyed coworkers. Culver is engaging in _____________. A. workplace pranksmanship B. job dissatisfaction C. organizational citizenship behavior D. work misbehavior E. corporate espionage
D. work misbehavior
Among the contextual factors that contribute to team effectiveness, we find _____________. A. an absence of social loafing, task significance, and a clear delineation of roles B. proper structure, complementary abilities, and manageable conflict C. specific goals, skill variety, and member flexibility D. adequate resources, trust, and rewards E. diversity, autonomy, and a common purpose
D. adequate resources, trust, and rewards
Although global teams offer many benefits, there are also drawbacks. One of the more obvious drawbacks is ____________. A. diversity of team members B. supervision of members C. time zone differences D. difficulty in communicating E. limited groupthink
D. difficulty in communicating
Before implementing team processes as the standard way of doing business, managers are well advised to ____________. A. conduct training of the entire workforce on the benefits of working in teams B. select only candidates for employment who have participated on athletic teams C. train the workforce in conflict management D. estimate the cost of using teams vs. having individuals work independently E. seek former military veterans who are accustomed to working on teams
D. estimate the cost of using teams vs. having individuals work independently
It is important to remember that ___________. A. groups are more effective than individuals B. every group will go through each of the five stages C. ad hoc groups often skip the norming stage D. groups need not progress through each stage in order, and some even backslide, particularly if membership changes E. standing groups will progress through each stage only once
D. groups need not progress through each stage in order, and some even backslide, particularly if membership changes
The animosity between Harlan and Chastity is about to tear the group apart. Both want to be the leader and have solicited support from the other group members. This group is in the __________ stage. A. forming B. performing C. adjourning D. storming E. norming
D. storming
A team composed of members from a collectivist society ________________. A. will be high in uncertainty avoidance B. will encourage members to act independently C. will want more details before making decisions D. will prefer consensus before taking action E. will treat all team members as equals
D. will prefer consensus before taking action
Marietta works in a production department alongside six other workers who do the same type of work. Each works independently but pool their output into the same bin. Marietta is part of a(n) _________. A. work team B. problem solving group C. cross functional team D. work group E. ad hoc group
D. work group
Five workers from the machining department are brainstorming ideas to reduce waste. Their ideas will be presented to their supervisor who will decide which, if any, to implement. These five workers comprise a ____________ team. A. self-managed B. virtual C. cross-functional D. problem-solving E. process
D. problem-solving
Ronald did poorly on the final exam, complaining that the questions were not fair. Ronald likely has ____________. A. an internal locus of control B. high emotional intelligence C. low self-esteem D. a high need for power E. an external locus of control
E. an external locus of control
Dealing appropriately with negative workplace behavior is important because __________. A. managers will want to make an example of negative employees B. it won't go away on its own C. it is easier to deal with small problems than with larger ones. D. dissatisfaction will lead to unionization E. dissatisfied employees will find a way to respond, most likely in ways that are harmful to the organization
E. dissatisfied employees will find a way to respond, most likely in ways that are harmful to the organization
Gen Y workers expect their managers to ______________. A. communicate in person B. adopt a paternalistic attitude toward them C. provide only occasional feedback D. be skilled in the use of technology E. respect their desire for work/life balance
E. respect their desire for work/life balance
Larry thanks his subordinates every day for coming to work and giving their best. He makes sure they have the tools and materials they need, when they need them. He offers words of encouragement and takes an interest in each worker personally as well as professionally. He does what he can to make the work interesting and challenging. Larry knows that _____________. A. cognitive dissonance cannot exist in a pleasant environment B. he will score higher on his own performance evaluation if he treats his people well C. high pay leads to job satisfaction D. workers need a sense of accomplishment E. these actions contribute to job satisfaction and satisfied workers are more productive
E. these actions contribute to job satisfaction and satisfied workers are more productive
Work groups differ from work teams in that _______________. A. work team members work interdependently B. group members hold each other accountable C. the work of group members requires joint effort D. group members work collectively and share information E. work team members generally have complementary skills
E. work team members generally have complementary skills
Toby is an accounting clerk whose responsibilities include processing invoices for payment. Along with a person from shipping/receiving and one from purchasing, he is developing a method to streamline the process to improve accuracy and speed up the payment of invoices. These three people comprise a _____________ team. A. process B. problem-solving C. self-managed D. virtual E. cross-functional
E. cross-functional