MGMT 321 Online Quiz Questions

Organizations prefer to minimize turnover because​ ____________________. A. it increases costs B. voluntary turnover increases unemployment compensation insurance premiums C. turnover invites a union into the workplace D. turnover makes the managers look bad to their superiors E. involuntary turnover may indicate a problem with a particular supervisor

A. it increases costs

​On-the-job training is a good example of​ __________ A. social learning B. operant conditioning C. a​ reward-based system D. classical conditioning E. classic learning

A. social learning

Group cohesiveness contributes to the performance of the organization when​ _____________. A. the goals of the group are aligned with the goals of the individuals B. employee attitudes are unfavorable but cohesiveness is high C. cohesiveness is low and goals are supported D. attitudes are unfavorable and cohesiveness is moderate E. cohesiveness is moderate and commitment to the goals is high

A. the goals of the group are aligned with the goals of the individuals

Alma draws her strength from within. She is​ introspective, reserved, prefers ideas to​ people, and often withdraws to a quiet place to recharge her batteries. According to the MBTI Type​ Indicator, Alma would be​ a(n) _____________. A. extravert B. introvert C. perceiver D. sensor E. feeler

B. introvert

​"There is no reality beyond​ perception" claims the sage. Why is this statement important to​ managers? A. Managers must define reality for their employees. B. Reality is​ objective; all observers will have the same perspective and reach identical conclusions. C. Employees will use this adage to justify their actions. D. Employees react to​ perceptions, not to reality. E. People are similar in their wants and needs. What works for one will work for all.

D. Employees react to​ perceptions, not to reality.

​"I like working at ABC Corp because the people there are so friendly and​ helpful." This statement is a reflection of the​ __________ component of attitude. A. affective B. psychological C. cognitive D. sociological E. behavioral

A. affective

The one Big Five personality dimension most likely to predict success at work is​ __________. A. conscientiousness B. agreeableness C. openness to experience D. extraversion E. emotional stability

A. conscientiousness

When the interviewer discovered Steve was a military​ veteran, his whole attitude toward him changed. He expected Steve would have a strong work​ ethic, be polite and​ respectful, be a leader in his work​ area, and have a positive effect on his coworkers. All this happened because the interviewer​ _______________. A. engaged in stereotyping B. committed a fundamental attribution error C. fell victim to the halo effect D. observed distinctive behavior E. had himself been in the military

A. engaged in stereotyping

Rochester is the type of employee firms like. He never objects when asked to take on assignments outside his job description and will work overtime with little notice. Rochester displays​ __________. A. good organizational citizenship behavior B. a desire to be noticed C. role ambiguity D. ​work-family conflict E. Type A personality traits

A. good organizational citizenship behavior

Among the issues of concern regarding Gen Y employees is​ ____________. A. what constitutes appropriate office attire B. their need for instant gratification C. getting them to provide opinions on employee attitude surveys D. how to get them to put down their personal electronic gadgets E. setting appropriate performance objectives

A. what constitutes appropriate office attire

Which one of the following would be considered a command​ group? A. ​Bob, Rick, and Gary all work in one work center to add gauges to the dashboard of the truck cab as it moves down the production line. B. Kim from quality​ assurance, Pat from​ sales, and Terry from production work together on a product launch project. C. ​Tom, Dick, and Harry sit at the same lunch table every day. D. ​Rhonda, Trish, and Mary belong to the same gym and work out together E. Jim from​ HR, Luke from​ engineering, and Larry from production are interviewing candidates for director of marketing.

A. ​Bob, Rick, and Gary all work in one work center to add gauges to the dashboard of the truck cab as it moves down the production line.

Trenton Financial wanted its sales reps to share information and leads with each other to improve team performance but offered individual incentives for the top sales people. Not​ surprisingly, no one shared any information. What should Trenton Financial have​ done? A. Based rewards on the achievement of team goals rather than individual ones. B. Given a reward to​ everyone, much like the trophy​ T-ball players get just for being on the team. C. Put everyone on a commission instead of salary. D. Offered stock options instead of money. E. Offered each sales rep a share of the overall profit according to their contribution to the profit

A. Based rewards on the achievement of team goals rather than individual ones.

It is important that groups carefully select their standards of behavior because​ ______________. A. group members tend to conform to the group norms so they will fit in B. a pack mentality could result if the norms are too aggressive C. those standards will to a large degree determine the success rate of the group D. setting them too high will paralyze the group E. before the group can begin to​ perform, its norms must be approved by management

A. group members tend to conform to the group norms so they will fit in

As group​ leader, Julie always sat at the end of the long conference table. She assigned the seat to her right to her favorite group member. The other group members were appalled when a new member took the seat to​ Julie's right. Their reaction was likely caused by​ ____________. A. incongruency between the status symbol​ (the seat to​ Julie's right) and the status of the new member B. pressure to conform C. improperly setting the norms when the group was formed D. assigning status to an inanimate object E. not clearly defining the roles of group members

A. incongruency between the status symbol​ (the seat to​ Julie's right) and the status of the new member

During the​ ___________ stage, a​ cross-functional group adopts a slogan and begins to enjoy each​ other's company. A. norming B. storming C. adjourning D. forming E. performing

A. norming

Jennifer recently began working in the auditing department of a​ mid-size accounting firm. One good way for her to learn acceptable office behavior in this new role is to​ ___________________. A. observe what other people in the office do B. call friends who are accountants for advice C. check with her neighbors D. check with the American Institute of CPAs for guidelines E. search YouTube for videos related to accounting firms

A. observe what other people in the office do

Identifying the stage of a​ group's development is important to managers because​ ___________. A. when problems arise within the​ group, the manager will know how to help the group work through them B. additional instruction in working in groups can be tailored to the​ group's stage of development C. managers​ don't have the luxury of closely monitoring the activities of every group D. the stage of development will give some indication of when the​ group's work will be done E. when additional pay is attached to group​ participation, pay will be triggered by the completion of each stage

A. when problems arise within the​ group, the manager will know how to help the group work through them

It is time to decorate the event hall for the company Christmas party. For this​ activity, a​ _________ group would be better because they are better at​ ___________. A. ​small; getting the job done B. ​large; problem solving C. ​large; figuring out what to do D. ​small; generating ideas E. ​large; finding facts

A. ​small; getting the job done

A​ piece-rate pay system in which employees are paid for every item they produce is an example of​ ____________. A. negative reinforcement B. operant conditioning C. social learning D. classical conditioning E. unlearned behavior

B. operant conditioning

As their influence in the workplace​ grows, managers would be wise to understand the attitudes and preferences of​ ____________. A. the Gen X babies were born between 1961 and 1981 B. the Gen Y babies who were born between 1982 and 1997 C. the Boomerang babies were born between 1977 and 1992 D. the Gen X babies who were born between 1946 and 1964 E. Approximately 23 million Gen Y babies were born between 1995 and 2012.

B. the Gen Y babies who were born between 1982 and 1997

Emotional intelligence is​ ____________. A. rarely found in the lower ranks of an organization B. the ability to understand​ one's own emotions and to read​ others' emotions, and to adjust​ one's actions accordingly C. gained by years of study at a university D. no more important than any of the other personality dimensions E. acquired through​ on-the-job training

B. the ability to understand​ one's own emotions and to read​ others' emotions, and to adjust​ one's actions accordingly

Lucien must manage a team with members from​ China, Italy,​ Brazil, Jordan,​ Sweden, and South Korea. One of his larger challenges will be to​ ________________. A. overcome national pride issues B. develop cohesiveness among team members C. overcome language barriers D. align group goals with corporate interests E. select an effective team leader

B. develop cohesiveness among team members

The ultimate goal of organizational behavior is to​ _______________ A. make better use of teams B. influence how employees behave C. improve interpersonal relations in the workplace D. predict future behavior E. explain employee behavior

B. influence how employees behave

One would expect to find more social loafing in a team with​ ____________________. A. a smaller number of members B. more members from Western cultures C. more members from China than India D. South American members E. more European members

B. more members from Western cultures

Randy likes to volunteer for group​ assignments, but only with the larger groups. He attends every meeting but never contributes to the work of the group. Randy is guilty of​ ___________ A. group shift B. social loafing C. social manipulation D. group think E. anonymous contribution

B. social loafing

Barbara is a​ baby-boomer human resources professional trying to understand why participation in the retirement savings plan is so low among the millennials. She expected her entire workforce would be as excited about it as she is. Which perceptual shortcut did Barbara likely​ use? A. Halo effect B. Stereotyping C. Assumed similarity D. Selective perception E. ​Self-serving bias

C. Assumed similarity

Vance has one employee in his work group who frequently engages in​ attention-seeking behaviors that are disruptive and irritating to the other workers. Vance wants these episodes to stop and asks your advice. What do you tell​ him? A. Reward the employee when she behaves without​ attention-seeking behavior. B. Punishment should be dealt out because the behaviors cannot be ignored without risking the possibility that others may also engage in disruptive behavior. C. Extinction is the best choice because it denies the employee the attention she wants. D. Terminate the employee. One bad apple can spoil the whole barrel. E. Negative reinforcement will pave the way for future punishment if the behavior does not stop.

C. Extinction is the best choice because it denies the employee the attention she wants.

"Nothing could ever make me work for Creative Corp.​ I've heard such bad things about​ them," said Karmen. Then Creative Corp offered to pay her double what she was earning at Stable and​ Steady, Inc. and suddenly Creative Corp​ wasn't so bad after all. What​ happened? A. The factors leading Karmen to dislike Creative Corp were not that important, to begin with. B. Karmen believed she will be able to change the actions of Creative Corp once she starts working there. C. High rewards motivated Karmen to reduce dissonance by changing her attitude toward Creative Corp. D. Karmen convinced herself she had no choice but to accept Creative​ Corp's offer. E. Karmen focused on areas of common interest where her beliefs matched Creative​ Corp's actions.

C. High rewards motivated Karmen to reduce dissonance by changing her attitude toward Creative Corp.

Sam is having a very bad day. His scrap rate is through the roof. He argued with a coworker. At the end of the day his car​ wouldn't start. Nothing like this has ever happened to him. An observer would conclude​ _____________, so the bad day is likely attributable to​ __________ forces. A. consistency is​ high; internal forces B. distinctiveness is​ low; external forces C. consistency is​ low; external forces D. consensus is​ low; internal forces E. distinctiveness is​ high; internal

C. consistency is​ low; external forces

Delta described her coworker as​ friendly, open, and​ gregarious, but subject to mood swings. Delta was talking about her​ co-worker's ___________. A. value system B. work ethic C. personality D. motivation E. character

C. personality

ABC Company would like to gather ideas about redesigning the work flow. In this​ situation, a​ ________ group would be the better choice because they are better at​ ____________ A. ​large; completing tasks faster B. ​large; figuring out what to do C. ​large; generating ideas D. ​small; brainstorming E. ​small; getting the job done

C. ​large; generating ideas

An international team that relies heavily on large amounts of disparate information may be better positioned to capitalize on its​ ___________ then a team from one country would. A. individualism B. cohesiveness C. diversity D. ​multi-lingual capabilities E. low power distance

C. diversity

Which one of the following is an example of negative​ reinforcement? A. The supervisor failed to respond when her subordinate shouted obscenities at her. B. The employee was discharged for failing a drug test. C. If you complete the project on​ time, you will receive a bonus. D. If you and Cara can avoid getting into an argument for 90​ days, I will remove this disciplinary action from your record and no additional action will be taken. E. You are receiving this written disciplinary action because you and a​ co-worker engaged in a fistfight on company property.

D. If you and Cara can avoid getting into an argument for 90​ days, I will remove this disciplinary action from your record and no additional action will be taken.

Rhonda feels strongly that employers should always pay what she considers a living​ wage, by which she means something far above the federal minimum wage. This situation represents the​ __________ component of attitude. A. affective B. psychological C. sociological D. cognitive E. behavioral

D. cognitive

Members have been selected for the​ problem-solving team. They have exchanged contact information and are discussing what roles they will​ assign, who will be in​ charge, and what they intend to do about the problem they have been given. This team is in the​ ____________ stage of group development. A. performing B. norming C. adjourning D. forming E. storming

D. forming

Culver keeps track of every wrong done to him at work and finds ways to get​ even, regardless of how long it might take. He has deleted important files from the​ intranet, altered research​ data, and intentionally annoyed coworkers. Culver is engaging in​ _____________. A. workplace pranksmanship B. job dissatisfaction C. organizational citizenship behavior D. work misbehavior E. corporate espionage

D. work misbehavior

Among the contextual factors that contribute to team​ effectiveness, we find​ _____________. A. an absence of social​ loafing, task​ significance, and a clear delineation of roles B. proper​ structure, complementary​ abilities, and manageable conflict C. specific​ goals, skill​ variety, and member flexibility D. adequate​ resources, trust, and rewards E. ​diversity, autonomy, and a common purpose

D. adequate​ resources, trust, and rewards

Although global teams offer many​ benefits, there are also drawbacks. One of the more obvious drawbacks is​ ____________. A. diversity of team members B. supervision of members C. time zone differences D. difficulty in communicating E. limited groupthink

D. difficulty in communicating

Before implementing team processes as the standard way of doing​ business, managers are well advised to​ ____________. A. conduct training of the entire workforce on the benefits of working in teams B. select only candidates for employment who have participated on athletic teams C. train the workforce in conflict management D. estimate the cost of using teams vs. having individuals work independently E. seek former military veterans who are accustomed to working on teams

D. estimate the cost of using teams vs. having individuals work independently

It is important to remember that​ ___________. A. groups are more effective than individuals B. every group will go through each of the five stages C. ad hoc groups often skip the norming stage D. groups need not progress through each stage in​ order, and some even​ backslide, particularly if membership changes E. standing groups will progress through each stage only once

D. groups need not progress through each stage in​ order, and some even​ backslide, particularly if membership changes

The animosity between Harlan and Chastity is about to tear the group apart. Both want to be the leader and have solicited support from the other group members. This group is in the​ __________ stage. A. forming B. performing C. adjourning D. storming E. norming

D. storming

A team composed of members from a collectivist society​ ________________. A. will be high in uncertainty avoidance B. will encourage members to act independently C. will want more details before making decisions D. will prefer consensus before taking action E. will treat all team members as equals

D. will prefer consensus before taking action

Marietta works in a production department alongside six other workers who do the same type of work. Each works independently but pool their output into the same bin. Marietta is part of​ a(n) _________. A. work team B. problem solving group C. cross functional team D. work group E. ad hoc group

D. work group

Five workers from the machining department are brainstorming ideas to reduce waste. Their ideas will be presented to their supervisor who will decide​ which, if​ any, to implement. These five workers comprise a​ ____________ team. A. ​self-managed B. virtual C. ​cross-functional D. ​problem-solving E. process

D. ​problem-solving

Ronald did poorly on the final​ exam, complaining that the questions were not fair. Ronald likely has​ ____________. A. an internal locus of control B. high emotional intelligence C. low​ self-esteem D. a high need for power E. an external locus of control

E. an external locus of control

Dealing appropriately with negative workplace behavior is important because​ __________. A. managers will want to make an example of negative employees B. it​ won't go away on its own C. it is easier to deal with small problems than with larger ones. D. dissatisfaction will lead to unionization E. dissatisfied employees will find a way to​ respond, most likely in ways that are harmful to the organization

E. dissatisfied employees will find a way to​ respond, most likely in ways that are harmful to the organization

Gen Y workers expect their managers to​ ______________. A. communicate in person B. adopt a paternalistic attitude toward them C. provide only occasional feedback D. be skilled in the use of technology E. respect their desire for​ work/life balance

E. respect their desire for​ work/life balance

Larry thanks his subordinates every day for coming to work and giving their best. He makes sure they have the tools and materials they​ need, when they need them. He offers words of encouragement and takes an interest in each worker personally as well as professionally. He does what he can to make the work interesting and challenging. Larry knows that​ _____________. A. cognitive dissonance cannot exist in a pleasant environment B. he will score higher on his own performance evaluation if he treats his people well C. high pay leads to job satisfaction D. workers need a sense of accomplishment E. these actions contribute to job satisfaction and satisfied workers are more productive

E. these actions contribute to job satisfaction and satisfied workers are more productive

Work groups differ from work teams in that​ _______________. A. work team members work interdependently B. group members hold each other accountable C. the work of group members requires joint effort D. group members work collectively and share information E. work team members generally have complementary skills

E. work team members generally have complementary skills

Toby is an accounting clerk whose responsibilities include processing invoices for payment. Along with a person from​ shipping/receiving and one from​ purchasing, he is developing a method to streamline the process to improve accuracy and speed up the payment of invoices. These three people comprise a​ _____________ team. A. process B. ​problem-solving C. ​self-managed D. virtual E. ​cross-functional

E. ​cross-functional