MGMT 3320 - LAMAR UNIVERSITY
Which exponential smoothing factor would produce the most smoothing?
0.1
An order winner is
A superior factor
Which one of these is not a determinant of effective capacity, or are they all determinants?
All are Factors
Which one of the following will always lead to an increase in productivity?
Increase outputs and hold inputs constant.
Which term is most closely associated with a tracking signal?
MAD
Which term is most closely associated with simple exponential smoothing?
Moving Average
What is the MSE for this set of data? 1 +3 0 2 +3
None of These
A mission is designed to support:
None of the Above
Which one of these is not one of the four perspectives of the balanced scorecard approach?
Competitors
Which approach to forecasting uses a series of questionnaires?
Delphi
Which one of the following is a qualitative forecasting technique?
Delphi
Which one of these is not necessarily an important factor in planning service capacity?
Demand Forecasts
Which one of these is the primary input in capacity planning?
Demand Forecasts
A mission should support the goals of an organization. T or F
False
Capacity planners must keep a narrow focus in order to stay on track. T or F
False
Early freezing of a product design can be an advantage of standardization. T or F
False
End-of-life (EOL) programs provide a caring alternative for patients who are near the end of their lives. T or F
False
Error measures such as MAD and MSE should not be used with a naïve forecast. T or F
False
Forecast accuracy generally increases as the forecast horizon increases because shorter time horizons tend to be more influenced by random variations. T or F
False
Forecasts based on consumer surveys are classified as quantitative because they use numerical data. T or F
False
If capacity increases require a long time, a following strategy may be the best option. T or F
False
If the sum of forecast errors for a series of forecasts is zero, that implies excellent forecasting. T or F
False
Increased emphasis on pollution control and the environment has caused companies to adopt environmental scanning. T or F
False
Increasing the capacity of a bottleneck operation by 10% will always increase the capacity of the system by 10% T or F
False
Increasing the capacity of operations that follow a bottleneck operation will improve productivity because it will help those operation to overcome the bottleneck effect. T or F
False
Intermittent processing systems generally tend to have special purpose equipment. T or F
False
It is usually a good idea to keep capacity planning separate from product and service design so that the issues in each area don't become intertwined. T or F
False
Manufacturability is not a key consideration in product design. T or F
False
Naïve forecasts can be classified as subjective forecasts. T or F
False
One cause of delayed differentiation is equipment breakdown. T or F
False
Productivity is computed as the ratio of input to output. T or F
False
Products usually have life cycles, but services usually do not. T or F
False
Quantitative forecasting techniques are generally superior to qualitative forecasting techniques. T or F
False
Recycling and remanufacturing are basically the same. T or F
False
Service blueprints are very useful when constructing a service facility. T or F
False
Standardization and modular design are at the opposite ends of the product design spectrum. T or F
False
The SA method for computing seasonal relatives should not be used if seasonal variations are large relative the slope of the data. T or F
False
The balanced scorecard approach is helpful for transforming goals into strategies for success. T or F
False
The breakeven point occurs at an output where total cost and total profit are equal. T or F
False
The point at which a decision maker is indifferent between two alternatives means both alternatives are optimal. T or F
False
Utilization can be defined as the ratio of design capacity to actual output. T or F
False
When sales in a particular time period are above average for the year, a seasonal relative that is less than 1.00 is used to bring that period's sales into line. T or F
False
The term associated with incorporating customer ideas in product design is:
Quality function deployment
which term most closely relates to remanufacturing?
Reselling
The process of dismantling and examining a competitor's product to get design ideas would be regarded as
Reverse Engineering
The external elements of an SWOT analysis are
T and O
Which name is most closely associated with robust design?
Taguchi
Which one of these specifies that a product must be suitable for its intended use?
The uniform commercial code
"Creeping featurism" can be both a source of competitive advantage and a source of production difficulty. T or F
True
A Balanced Scorecard helps focus manager attention on strategic issues and strategy implementation. T or F
True
A capacity cushion is the difference between capacity and expected demand. T or F
True
A low price strategy often requires a high volume of standardized goods. T or F
True
A mission statement should answer the question: What business are we in? T or F
True
A strategy to offer a wide variety of products or services makes matching supply to demand more difficult. T or F
True
A tracking signal can be useful in detecting bias in forecast errors. T or F
True
Concepts such as cash flow and present value are important financial measures for analyzing capacity alternatives. T or F
True
Design capacity is the maximum output rate or service rate an operation is designed for. T or F
True
Due to randomness, forecasts cannot be expected to be completely accurate.T or F
True
Effective capacity is always less than design capacity. T or F
True
Effective management of a supply chain can be a competitive advantage. T or F
True
Efficiency can be defined as the ratio of actual output to effective capacity. T or F
True
Forecasts for groups of items tend to be more accurate than forecasts for individual items. T or F
True
Increasing quality will cause an increase in productivity, and hence, and increase in capacity. T or F
True
It is necessary to monitor forecast errors to check for nonrandom patterns in forecast errors. T or F
True
It is reasonable to expect that about half of the errors of a good forecast will be positive, and half negative. T or F
True
MAD is used in computing values of a tracking signal. T or F
True
Modular design can be useful for mass customization. T or F
True
Process layouts tend to have lower equipment utilization than product layouts. T or F
True
Product layouts usually require less-skilled workers than process layouts. T or F
True
Productivity gains curb inflation. T or F
True
Productivity is not the same as efficiency. T or F
True
Productivity is particularly important for organizations that use a strategy of low cost, because the higher the productivity, the lower the cost of the output. T or F
True
Serviceability is the capability of an organization to provide a service at an acceptable cost or profit. T or F
True
Some products do not seem to go through life cycles. T or F
True
The Kano model illustrates that "wow" features can become "expected" features over time. T or F
True
The goal in process selection is to match processing capability with expected demand. T or F
True
The goal of life cycle assessment is to choose products and services that have the least environmental impact while still taking into account economic considerations. T or F
True
The supply chain strategy of a company should be aligned with its business strategy. T or F
True
The term economies of scale is used to describe the phenomenon whereby increases in the output rate result in a decrease in unit costs. T or F
True
There are three basic business strategies: low cost, responsiveness, and differentiation. T or F
True
When measuring productivity, it is important to only include the output that is acceptable. T or F
True
Which is not a typical approach for improving forecasts?
building flexibility into the system
Which system has the least flexibility?
continuous
If an analyst wants to make a moving average more responsive to change, the analyst should
decrease the number of data points in the average
Which one of these statements about modular design is false?
decreases product variety
Which technique is associated with mass customization?
delayed differentiation
Order qualifiers refers to
minimal standards
Which phrase or term does not relate to the Delphi method of forecasting?
moving average
A DVD player would most likely be repaired in this type of layout:
process
Product or service profiling links key product or service requirements to
process capabilities
The term "voice of the customer" is associated with:
quality function deployment
Averaging techniques are useful for:
smoothing out fluctuations in time series
What is the MAD for this set of data? 1 +3 0 2 +3
1.8
Which one of these is not a reason for diseconomies of scale?
Fixed costs are spread over more units
Which would not generally be considered as a feature common to all forecasts?
Historical data are available on which to base the forecast.
Service design often differs from product design for which one of these considerations?
It's life cycle
What are an organization's goals based on?
Its Mission
Delayed differentiation can be useful for
Mass Customization
Which one of these does not enhance developing capacity alternatives?
Staying focused on quantitive factors
Which one would be considered a reason for using a salesforce composite forecast?
They are often aware of customer's future plans
