MGMT 352 Final
the recommended management style from the leadership grid is
9,9
the Equal Employment Opportunity Commission was created by the
Civil Rights Act of 1964
if you built a lumber company in a foreign country and then found that you could not find enough people with the right skills to staff your organization, your problem would be related to:
a poor resource market
which of the following typically is NOT considered a staff department
accounting
during face-to-face communications, the sources of communication cues include
all of these
which of the following would be considered a visible representation of organizational culture?
all of these would be considered visual representations of organizational culture
instant messaging (IM) alleviates the problem of miscommunication to some extent by
allowing for immediate feedback
which of the following is by far the most difficult situation for a decision maker
ambiguity
the ethical decisions made by individuals working in organizations:
are influenced by a combination of personal values and company culture
Organizing is best described as
assigning responsibility for task accomplishment
the purpose of the HRM activities and goals is to
attract an effective workforce to the organization, develop the workforce to its potential, and maintain the workforce over the long term
managers in adaptive cultures:
care deeply about customers and processes that bring about useful change
all of the following are characteristics of creative organizations EXCEPT
centralization
what is not included in the fourfold classification of leader behaviors the path-goal theory suggests
charismatic leadership
the process of forming alliances among managers during the decision-making process is known as
coalition building
which approach to change implementation should be used when a crisis exists
coercion
a condition in which two attitudes or a behavior and an attitude conflict is called
cognitive dissonance
the general economic health of the country or region is typically determined by:
consumer purchasing power, unemployment rate, interest rates
the practice of hiring or promoting of applicants based on criteria that are not job relevant is called
discrimination
the phases of globalization are:
domestic, international, ,multinational, and global
ethical dilemmas occur because:
each choice or behavior is undesirable due to the possibility of a harmful ethical consequence
which of the following is NOT a method used in external recruiting
employee resource chart
when work specialization is extensive
employees perform a single task
three key elements of communication include
encoding, message, and feedback
countries whose social values reflect low power distance:
expect equality in power
accomplishments that are openly recognized and rewarded by another person, usually by a boss or a manager, are called
extrinsic rewards
the biggest barrier to organizational change is usually
fear of personal loss
ethics can be more clearly understood when compared with behaviors governed by the laws and by:
free choice
once the problem has been recognized and analyzed, the decision maker must
generate alternatives
which of the following motivational techniques is consistent with the traditional approach to motivation
incentive pay systems
which dimension of the general environment represents events originating in foreign countries as well as opportunities for american companies in other countries?
international dimension
according to your text, leadership is reciprocal. This means
it occurs between people
the Big Five personality factors include all of these EXCEPT
locus of control
which of the following statements about management is true
management promotes stability, order, and problem solving
a unit which functions as a separate unit and gives free rein to members is called
new-venture team
what type of media should be used when the communication is to inform employees of the details of a Labor Day picnic
one that is low in channel richness
the characteristics of vertical structure are portrayed in the
organization chart
for a vegetable canning factory, worker-hours per case of cans is a measure of
organizational efficiency
which of the following is NOT an example of political instability?
parades
which of the following is NOT a sociocultural factor?
per capita income
the ultimate responsibility of managers is to achieve high
performance
what is the proper order of ascendance of Maslow's hierarchy of needs
physiological, safety, belonging, esteem, self-actualizaiton
which of the following statements best summarizes the law of effect
positively reinforced behavior tends to be repeated
the desire to influence or control others, be responsible for others, and have authority over others is referred to as a need for
power
which of these characteristics supports the belief that first impressions are important
primacy
which of the following is an example of standing plans
procedures
the four components of emotional intelligence are self-awareness, self-management, social awareness, and
relationship awareness
managers who decide to choose the first solution available are engaged in
satisficing
what is the appropriate sequence of the MBO activities?
set goals, develop action plans, review progress, and appraise overall performance
which of the following is NOT one of the characteristics of effective goal setting?
set up for every aspect of employee behavior
the policy of firing people who are over the age of 60 due to the belief that their productivity levels have declined is a result of which of the following perceptual distortions
sterreotyping
the official goals of the organization are best represented by:
strategic goals
a situational variable that makes a leadership style unnecessary or redundant is called a
substitute
the ability of customers to affect reputation of an organization and sales through internet sites is an example of something that could be found in the
task environment
which of the following sets of skills are most important at lower organizational levels
technical skills
Mary Parker Follett defined management as:
the are of getting things done through people
which of the following is an example of a nonprogrammed decision
the decision to develop a new product or service
the planning process begins with:
the development of a mission statement
the first step in the change sequence is
the realization that internal and external forces for change exist
in the domain of ethical behavior, obedience is to:
unenforceable norms and standards
which of these principles states that each employee is held accountable to only one supervisor
unity of command
many organizations use suggestion boxes, open door policies, and surveys to facilitate
upward communication
virtual teams
use collaborative software
the four types of normative strategies managers use when making ethical decisions are:
utilitarian, individualism, moral rights, and justice
the trend in recent years has been toward
wider spans of management