MGMT 352 Final

the recommended management style from the leadership grid is

9,9

the Equal Employment Opportunity Commission was created by the

Civil Rights Act of 1964

if you built a lumber company in a foreign country and then found that you could not find enough people with the right skills to staff your organization, your problem would be related to:

a poor resource market

which of the following typically is NOT considered a staff department

accounting

during face-to-face communications, the sources of communication cues include

all of these

which of the following would be considered a visible representation of organizational culture?

all of these would be considered visual representations of organizational culture

instant messaging (IM) alleviates the problem of miscommunication to some extent by

allowing for immediate feedback

which of the following is by far the most difficult situation for a decision maker

ambiguity

the ethical decisions made by individuals working in organizations:

are influenced by a combination of personal values and company culture

Organizing is best described as

assigning responsibility for task accomplishment

the purpose of the HRM activities and goals is to

attract an effective workforce to the organization, develop the workforce to its potential, and maintain the workforce over the long term

managers in adaptive cultures:

care deeply about customers and processes that bring about useful change

all of the following are characteristics of creative organizations EXCEPT

centralization

what is not included in the fourfold classification of leader behaviors the path-goal theory suggests

charismatic leadership

the process of forming alliances among managers during the decision-making process is known as

coalition building

which approach to change implementation should be used when a crisis exists

coercion

a condition in which two attitudes or a behavior and an attitude conflict is called

cognitive dissonance

the general economic health of the country or region is typically determined by:

consumer purchasing power, unemployment rate, interest rates

the practice of hiring or promoting of applicants based on criteria that are not job relevant is called

discrimination

the phases of globalization are:

domestic, international, ,multinational, and global

ethical dilemmas occur because:

each choice or behavior is undesirable due to the possibility of a harmful ethical consequence

which of the following is NOT a method used in external recruiting

employee resource chart

when work specialization is extensive

employees perform a single task

three key elements of communication include

encoding, message, and feedback

countries whose social values reflect low power distance:

expect equality in power

accomplishments that are openly recognized and rewarded by another person, usually by a boss or a manager, are called

extrinsic rewards

the biggest barrier to organizational change is usually

fear of personal loss

ethics can be more clearly understood when compared with behaviors governed by the laws and by:

free choice

once the problem has been recognized and analyzed, the decision maker must

generate alternatives

which of the following motivational techniques is consistent with the traditional approach to motivation

incentive pay systems

which dimension of the general environment represents events originating in foreign countries as well as opportunities for american companies in other countries?

international dimension

according to your text, leadership is reciprocal. This means

it occurs between people

the Big Five personality factors include all of these EXCEPT

locus of control

which of the following statements about management is true

management promotes stability, order, and problem solving

a unit which functions as a separate unit and gives free rein to members is called

new-venture team

what type of media should be used when the communication is to inform employees of the details of a Labor Day picnic

one that is low in channel richness

the characteristics of vertical structure are portrayed in the

organization chart

for a vegetable canning factory, worker-hours per case of cans is a measure of

organizational efficiency

which of the following is NOT an example of political instability?

parades

which of the following is NOT a sociocultural factor?

per capita income

the ultimate responsibility of managers is to achieve high

performance

what is the proper order of ascendance of Maslow's hierarchy of needs

physiological, safety, belonging, esteem, self-actualizaiton

which of the following statements best summarizes the law of effect

positively reinforced behavior tends to be repeated

the desire to influence or control others, be responsible for others, and have authority over others is referred to as a need for

power

which of these characteristics supports the belief that first impressions are important

primacy

which of the following is an example of standing plans

procedures

the four components of emotional intelligence are self-awareness, self-management, social awareness, and

relationship awareness

managers who decide to choose the first solution available are engaged in

satisficing

what is the appropriate sequence of the MBO activities?

set goals, develop action plans, review progress, and appraise overall performance

which of the following is NOT one of the characteristics of effective goal setting?

set up for every aspect of employee behavior

the policy of firing people who are over the age of 60 due to the belief that their productivity levels have declined is a result of which of the following perceptual distortions

sterreotyping

the official goals of the organization are best represented by:

strategic goals

a situational variable that makes a leadership style unnecessary or redundant is called a

substitute

the ability of customers to affect reputation of an organization and sales through internet sites is an example of something that could be found in the

task environment

which of the following sets of skills are most important at lower organizational levels

technical skills

Mary Parker Follett defined management as:

the are of getting things done through people

which of the following is an example of a nonprogrammed decision

the decision to develop a new product or service

the planning process begins with:

the development of a mission statement

the first step in the change sequence is

the realization that internal and external forces for change exist

in the domain of ethical behavior, obedience is to:

unenforceable norms and standards

which of these principles states that each employee is held accountable to only one supervisor

unity of command

many organizations use suggestion boxes, open door policies, and surveys to facilitate

upward communication

virtual teams

use collaborative software

the four types of normative strategies managers use when making ethical decisions are:

utilitarian, individualism, moral rights, and justice

the trend in recent years has been toward

wider spans of management