MGMT 361 Unit 1 Reading Assignments
Flow units waiting in the process without being worked on are often referred to as buffer _________________
inventory
True or false: Process analysis can be used with both manufacturing and service businesses
True
An appropriate unit for capacity of a resource is _______ a) minutes b) customers c) customers/minute
customers/minute
If processing time increases, then the capacity at a resource with a single employee ______ a) stays the same b) increases c) decreases
decreases
Resources help the flow units to move from being a unit of ____________ to a unit of ______________
input, output
True or false: in the case of an interventional radiology unit, there is only one flow unit for the process
True
In a process flow diagram, what shape is used to represent a resource?
Box
Which are not flow units for a restaurant? Customers Dollars Food Cash registers
Cash registers
You manage the finances for a restaurant. Which flow unit would you be most interested in? Currency Customers Food
Currency
True or false: a process manager participates in a process
False - a process manager observes a process
What are the key questions the manager of a process should ask?
Is the process performing well? How can we make the process better?
The flow unit is the basic unit that _____________ a process Assists with Supports a Resides in Moves through
Moves through
Which could be an appropriate unit for a processing time? (choose 2) a) Seconds b) Seconds/customer c) Minutes d) Minutes/burger
Seconds/customer & Minutes/burger
If the capacity of a resource with a single employee increased then the processing time must have decreased True False
True
True or false: some processes do not require inputs
True; a process takes inputs and then performs activities on them that will yield outputs
A process is a set of activities that takes a set of inputs and __________________
Turns them into a set of outputs
In a process flow diagram, triangles are used to represent __________ waiting in a system a) flow units b) resources
flow units
A rigorous framework for understanding the detailed operations of a business is known as
process analysis
_________________________ identifies and analyzes all the activities involved in serving one unit of demand or, put differently, in providing one unit of supply.
process analysis
A _____________________ is a graphical way to describe a process
process flow diagram
The _______________ time of a resource is how long that particular resource takes to complete one flow unit
processing
______________ help the flow units to move from being a unit of input to becoming a unit of output
resources
You should choose a flow unit based upon what you want to ____________ and __________.
track, measure