MGMT 361 Unit 1 Reading Assignments

Flow units waiting in the process without being worked on are often referred to as buffer _________________

inventory

True or false: Process analysis can be used with both manufacturing and service businesses

True

An appropriate unit for capacity of a resource is _______ a) minutes b) customers c) customers/minute

customers/minute

If processing time increases, then the capacity at a resource with a single employee ______ a) stays the same b) increases c) decreases

decreases

Resources help the flow units to move from being a unit of ____________ to a unit of ______________

input, output

True or false: in the case of an interventional radiology unit, there is only one flow unit for the process

True

In a process flow diagram, what shape is used to represent a resource?

Box

Which are not flow units for a restaurant? Customers Dollars Food Cash registers

Cash registers

You manage the finances for a restaurant. Which flow unit would you be most interested in? Currency Customers Food

Currency

True or false: a process manager participates in a process

False - a process manager observes a process

What are the key questions the manager of a process should ask?

Is the process performing well? How can we make the process better?

The flow unit is the basic unit that _____________ a process Assists with Supports a Resides in Moves through

Moves through

Which could be an appropriate unit for a processing time? (choose 2) a) Seconds b) Seconds/customer c) Minutes d) Minutes/burger

Seconds/customer & Minutes/burger

If the capacity of a resource with a single employee increased then the processing time must have decreased True False

True

True or false: some processes do not require inputs

True; a process takes inputs and then performs activities on them that will yield outputs

A process is a set of activities that takes a set of inputs and __________________

Turns them into a set of outputs

In a process flow diagram, triangles are used to represent __________ waiting in a system a) flow units b) resources

flow units

A rigorous framework for understanding the detailed operations of a business is known as

process analysis

_________________________ identifies and analyzes all the activities involved in serving one unit of demand or, put differently, in providing one unit of supply.

process analysis

A _____________________ is a graphical way to describe a process

process flow diagram

The _______________ time of a resource is how long that particular resource takes to complete one flow unit

processing

______________ help the flow units to move from being a unit of input to becoming a unit of output

resources

You should choose a flow unit based upon what you want to ____________ and __________.

track, measure