MGMT 373 Exam 1

The members of Generation X are characterized by their comfort with the latest technology, and the need to be noticed, respected, and involved. T/F

False

The multiple-hurdle model is based on a process of increasing the number of candidates at each stage of the selection process. T/F

False

Under the new type of psychological contract, organizations expect employees to contribute time, effort, skills, abilities, and loyalty in return for job security and opportunities for promotion within the organization. T/F

False

Which of the following actions could be an example of how the Occupational Safety and Health Administration plays a role in the legal environment for human resource management?

Filing lawsuits against alleged violators of the Occupational Safety and Health Act

The four general approaches that companies use for employee development include

Formal education, assessment, job experiences, and interpersonal relationships

Circumstances that resemble an invisible barrier that keep most women and minorities from attaining the top jobs in organizations are referred to as the

Glass ceiling

Keri, a trainer at Klemens Inc., plans on finding out how many candidates moved from the initial interview stage to the training selection stage in the past month. To find out, she needs to compare the _____.

Yield ratio

According to the Job Characteristics Model, _____ refers to the job characteristic that reflects the degree to which a job allows an individual to make decisions about the way the work is carried out.

Autonomy

_____ states that if there is no specific employment contract saying otherwise, the employer or employee may end an employment relationship at any time, regardless of cause.

Employment at will

A New York City-based company shifts its warehouses and operations to a low-rent area that is 50 miles away. This is an example of offshoring. T/F

False

A protean career is one that remains constant despite the changes in a person's interests, abilities, and values and in the work environment. T/F

False

An HR department at a manufacturing firm wants to ensure that applicants for production jobs provide complete information about themselves in a standard format. The most effective method would be to ask candidates to submit a résumé. T/F

False

Assessment centers are primarily used to identify employees' technical skills. T/F

False

Constructs represent concepts that can be easily observed, such as applicant gender. T/F

False

Early-retirement programs are one of the most effective approaches to downsizing. T/F

False

Employees' job security has increased as a result of the new psychological contract. T/F

False

In a nondirective interview, the interviewer always asks questions from an established set of questions. T/F

False

In the Job Characteristics Model, task significance defines the degree to which a job requires completing a "whole" piece of work from beginning to end. T/F

False

Industrial engineering provides the best way to motivate employees by adding meaning to their jobs. T/F

False

Interviewing is considered the most accurate basis for making a selection decision. T/F

False

Predictive validation is less time consuming and easier than concurrent validation. T/F

False

Presentation methods are preferred over hands-on training methods in helping trainees handle interpersonal issues. T/F

False

Recruitment sources affect both the characteristics of vacancies and potential job applicants. T/F

False

Reliability answers the important question if one is measuring something that matters. T/F

False

Statistical models are used for forecasting labor demand because they are good at capturing "once-in-a-lifetime" changes. T/F

False

Task analysis determines whether employees are ready to undergo training. T/F

False

The Fair Credit Reporting Act requires that employers obtain a candidate's consent before downloading his or her résumé from an online job site. T/F

False

The Occupational Information Network (O*NET) relies on fixed job titles and narrow task descriptions to describe the occupational requirements. T/F

False

The best stage to prepare for evaluating a training program is after the program has been implemented. T/F

False

The Age Discrimination in Employment Act protects only those workers who are over the age of _____.

40

Erica helped a sales manager place an ad on job boards and hire 5 new salespeople. She calculates that the total cost to recruit and select these employees was $200,000. What was the cost per hire for this recruiting effort?

40,000

Acting as a mentor gives managers

A chance to develop their interpersonal skills

Hollander McKenzie, an employee of Baha Enterprises, is having trouble in his current job. His manager's constant feedback is that he does not maintain consistency in his work. In a meeting with Hollander's manager, the HR team decides to shift him to a department that would not require as much skill as his current position requires. In this scenario, which of the following approaches to employee development is Hollander experiencing?

A downward move

Mega Homes wants to expand rapidly by building homes in major markets throughout the United States. Which of the following forecasts by the Bureau of Labor Statistics presents the most significant challenge to rapid expansion?

A slowing growth rate for the U.S. civilian labor force

An off-site location in which multiple raters or evaluators evaluate employees' performance on a number of exercises is known as a(n) _____.

Assessment center

Which of the following actions during the selection process would be illegal under equal employment opportunity law?

Asking candidates how close they are to retirement age

Keith and his team, employees of an online retailing company, are being trained on cyber surveillance and user security. As part of their training, they are working to identify a solution to the problem of cyber-phishing and data breaches. Which of the following forms of group-building methods is being employed by Keith's team?

Action learning

Which of the following refers to an organization's active effort to find opportunities to hire or promote people in a particular group?

Affirmative action

Which of the following distinguishes an apprenticeship from an internship?

An apprenticeship is sponsored by employee unions, whereas an internship is sponsored by educational institutions

Identify the similarity between the outsourcing and overtime strategies for avoiding a labor shortage.

Both strategies have high revocability

A peer or manager who works closely with employees to motivate them, help them develop their skills, and provide reinforcement and feedback is known as a

Coach

Tests designed to measure such mental abilities as verbal skills, quantitative skills, and reasoning ability are referred to as _____ tests.

Cognitive ability

Statistics that measure the degree to which two sets of numbers are related are known as _____.

Correlation coefficients

If a person who is a reference gives negative information about a job candidate, there is a chance the candidate will claim _____, meaning the person damaged the applicant's reputation by making statements that cannot be proved truthful.

Defamation

An accounting firm is in the processing of interviewing candidates for the position of receptionist. A job candidate arrives at an interview accompanied by a service dog. Which of the following actions by an employer would best meet the requirements of equal employment opportunity?

Describing the job requirements and asking the applicant how she would meet them

Brianna and Natalie are planning an e-commerce company for business travelers. They want to be sure that all the employees have a wide scope of decision-making authority. Which kind of organizational structure is most appropriate for this kind of work?

Divisions focused on customer groups

Doug was part of a formal mentoring program and was mentored by Amelia. The mentoring sessions were conducted over a period of six weeks to improve Doug's communications and interpersonal skills in the workplace. The sessions, however, were unsuccessful. Which of the following, if true, would most likely have caused the failure of the mentoring sessions?

Doug's participation was involuntary and he had little understanding of the details of the program

BuildCo's human resource department is preparing a policy for the drug testing of job applicants. Nate makes a list of statements to include in the policy and shows the list to his supervisor, Monique. Which of the following statements should Monique direct Nate to change?

Drug test reports should not be sent to applicants

Which of the following processes involves analyzing the tasks necessary for the production of a product or service?

Work flow design

Gromart, an international retailer, opens a store in a town predominantly populated by a particular racial group. While recruiting employees for the store, it uses a test in the selection process that favors that same racial group. When questioned about the selection procedure, the management reasons that the customers are more comfortable with employees of their own race. In the context of the legal standards of selection, which of the following is an accurate statement?

Gromart's actions during the selection process violate the Civil Rights Act of 1991 because customer preference is not a justifiable reason for discriminatory practices

Bob, an HR manager at Delair Inc., is expecting a labor surplus for the company in the month of December. This gives Bob nearly eight months to deal with the problem. In order to reduce the labor surplus, Bob decides to use a _____ strategy, which causes less suffering for employees.

Hiring freeze

Identify the case in which disparate treatment is considered legal.

In a certain shopping mall, female workers are exclusively employed to clean the women's restroom

Javier, a regional manager for a leading automobile company in the U.S., decides to design a manufacturing job based on the principles of industrial engineering. Following its successful implementation, which of the following outcomes should he expect?

Increased efficiency

_____ refers to a process of systematically developing training to meet specified needs.

Instructional design

Identify the correct statement regarding computer-based training.

It gives a company the flexibility in scheduling training

Which of the following is TRUE of quid pro quo harassment?

It refers to an individual gaining benefit in exchange for a sexual favor

What is a basic difference between job specifications and job descriptions?

Job descriptions look at a job's activities, and job specifications look at the qualities needed to do the job

Pamela, the manager of an electronics store in California, gives her staff the authority to resolve customer complaints. She lets the staff decide whether to issue refunds or replace merchandise in case of consumer grievances. Which of the following job design techniques is Pamela implementing in her store?

Job enrichment

Aaron, an HR manager, observes that the number of employees quitting their jobs has been steadily increasing over the last six months. On closer inspection, he finds that a majority of the employees who quit were unhappy with the pay structures. Aaron assesses the significance of each job to the organization, which helps him set up fair pay structures. This in turn helps the organization retain valuable employees. Which of the following most likely relates to the task undertaken by Aaron?

Job evaluation

Jonathan and Nicole hold the same position at an organization. However, Jonathan is paid more than Nicole. According to the Equal Pay Act of 1963, which of the following will strengthen the fact that the pay difference is a legal one?

Jonathan works the night shift

Which of the following is a true statement regarding KSAOs?

KSAOs are characteristics of people that are not directly observable

Which of the following assessment center exercises is being used when a team of five to seven employees is assigned a problem and must work together to solve it within a certain time period?

Leaderless group discussion

If a former employer gives a glowing statement about a candidate and the new employer later learns of misconduct on the part of the employee during his or her previous employment, the new employer may sue the former for _____.

Misrepresentation

The _____ of a type of measurement indicates how free that measurement is from random error.

Reliability

Level On, a firm that creates games for mobile devices and PCs, has an unusual training program for all its new employees. The program lasts for five days and does not involve doing any work. During this period the trainees, in teams of three, visit different departments, gathering information about the company and various department functions. Additionally, they are paired with more experienced employees to discuss their goals at the company and to learn more about the organization's culture and policies. The form of training used for new employees at Level On is known as _____.

Onboarding

Grace is the HR manager of Trelsoft Inc., a software company located in Boston. She wants to establish the validity of a test designed for computer technicians using a predictive validation strategy. Accordingly, Grace must administer the test to _____.

People applying for computer technician jobs at Trelsoft

Connor is a human resource specialist at a company with a promote-from-within policy. Based on that policy, what method should he include in his recruiting efforts to fill an open position for an accounting supervisor?

Posting the job on the company's intranet

In the context of human resource planning, the primary goal of forecasting is to

Predict labor shortages or surpluses in specific areas of an organization

Tiara Inc., an international clothing brand, recruited 15 people as brand managers. They all took a test as part of the recruitment process. Three months after the recruitment, their test scores were analyzed along with their performance on the job to find a substantial correlation between the two factors. Which of the following methods of research is exemplified in this scenario?

Predictive validation

_____ influence the kinds of job applicants an organization reaches.

Recruitment sources

In most organizations, the first step in the personnel selection process is

Screening the applications to see which ones meet the basic requirements for the job

Rhea is an employee at Diaz Inc. She specializes in interacting with customers and understanding their preferences in order to design user interface products that meet their needs. Which of the following statements is true about Rhea?

She is a knowledge worker

Alexander is being interviewed for the position of an entry-level financial analyst at a well-known asset management company. Alexander is asked questions about the current state of the U.S. stock market, the current net worth of certain financial firms, and concepts such as IPOs and mergers from a set of predetermined questions that the interviewer has prepared. This is an example of a(n) _____.

Structured interview

A pharmaceutical company, TechnoGene, has initiated a system where high-potential employees are identified and trained for senior positions in the company. Which of the following processes is exemplified in this scenario?

Succession planning is the process of identifying and tracking high-potential employees who will be able to fill top management positions when they become vacant.

Protean careers require that employees

Take responsibility for managing their own careers

Adam, a team leader at a business process outsourcing firm, tells the human resource department that a significant share of his employees are missing deadlines. The department conducts a needs assessment and tells Adam that the employees' jobs require time management skills, so a training session on time management would be likely to improve performance. In this scenario, the department's recommendations would most likely be based on a(n) _____.

Task analysis

A correlation coefficient of -1.0 between two sets of numbers indicates _____.

That when one set of numbers goes up, the other set goes down

In a person analysis, which of the following is a primary variable that can be affected by training?

The employee's ability

Ionia Inc. uses simulators to train its cable installers. Several employees who completed the simulation training did not pass the test in which they were supposed to demonstrate the necessary skills. The training manager investigated and identified the source of the problem. Which of the following would be the most likely source?

The simulation contained elements unlike those found in Ionia's work environment

Which of the following statements is true about referrals?

The use of referrals can lead to nepotism

A chart that lists job categories held in one period and shows the proportion of employees in each of those categories in a future period is called a _____.

Transitional matrix

A reliable measurement generates consistent results. T/F

True

An orientation program is training designed to prepare employees to perform their jobs effectively, learn about the organization, and establish work relationships. T/F

True

Development implies learning that is not necessarily related to an employee's current job. T/F

True

Downsizing can be used to reduce surplus labor because it yields fast results. T/F

True

Job design is the process of defining how work will be performed and what tasks will be required in a given job. T/F

True

Rajeev, an Indian citizen, works for an automobile company in India. Currently, he is in the United States to work on a project at the company's office in Salt Lake City, Utah. In this scenario, Rajeev is regarded as an expatriate. T/F

True

Selection procedures that provide economic value greater than the cost of using them are said to have utility. T/F

True

Training refers to any planned effort by a firm to facilitate the learning of job-related knowledge, skills, or behavior by employees. T/F

True

Under the Equal Pay Act of 1963, pay differences are permitted between men and women performing the same job if the difference arises from any factor other than sex. T/F

True

Identify a benefit of applying statistical forecasting methods.

Under the right conditions, they provide predictions that are much more precise than a human forecaster's subjective judgment

The _____ of an employment test is indicated by the extent to which the test scores relate to actual job performance.

Validity

_____ training remains the most widely used method of training

classroom

In order to cultivate a favorable picture of the organization, Rhodes Group, a financial services corporation, advertises itself to potential applicants by using the slogan, "Investing in you no matter what road you take." This scenario is an example of _____ advertising.

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