MGMT 3860 Chapter 4 Quiz

One way to simplify a job's mental demands is to provide dim lighting and complex instructions.

False

In which use of information technology is the technology reducing mental demands and the likelihood of errors?

software that creates a graph of daily production levels for a supervisor

To gather information about worker requirements, the Fleishman Job Analysis System typically asks __________ to evaluate a job in terms of the abilities required to perform the job.

subject-matter experts

Which arrangement would qualify as job rotation?

support staff being trained in front-office functions through periods of alternating work arrangements

Titan Info Group is a software consulting firm based in Redmond. The firm uses a standardized job analysis questionnaire containing 194 questions about work behaviors, work conditions, and job characteristics that apply to a wide variety of jobs. In this scenario, Titan Info Group is using

the Position Analysis Questionnaire.

Which statement is true regarding trends in job analysis?

Errors in job analysis have multiple sources, but most result from outdated job descriptions.

In the past, hospitals deferred to physicians' judgments in how they carry out their work. More recently, hospitals have begun asking surgical teams to use pre-surgical checklists aimed at avoiding miscommunications and oversights. From a job design perspective, why is this aspect of work flow an appropriate one for a hospital to focus on?

Simplifying work is especially beneficial when jobs are challenging and the costs of error are severe.

The Fleishman Job Analysis System asks subject-matter experts to evaluate a job in terms of the abilities required to perform the job.

True

Killen Inc. is an interior design firm based in California. The firm has a team of interior designers working closely with manufacturers to create home décor products. In the context of a work flow analysis, the interior designers, manufacturers, and home décor products required to provide interior design services collectively constitute the

inputs.

Paytonics Inc., a microchip manufacturing company, is hiring for the position of marketing manager for its new division. Patrick, the HR manager, considers the requirements of the job, including the necessary knowledge, level of proficiency, enduring capabilities, and other personality traits, such as persistence or motivation to achieve. Which document includes these considerations to help Patrick in selecting a candidate?

job specificationIn which use of information technology is the technology reducing mental demands and the likelihood of errors?