MGMT 391 Organizational Behavior
What job would be best suited for someone with a high need for affiliation?
-Social Worker -Entrepreneur -Engineer -Sales
In analyzing trends that present challenges for organizational behavior, which of the following is INCORRECT?
A flattening world creates an uneven playing field with regard to information access
Tom Peters, management expert, suggests individuals think of themselves like a brand to be managed. Such brand management might include all of the following actions EXCEPT:
Avoid uncertainty
Which of the following is true regarding the motivating potential of a job?
Even though a job is designed with the express purpose of motivating individuals, some employees may not find the job motivational
Karli is the designated leader of a class project group. She gets along well with the group members but often is not sure exactly what she should do to assist her group in producing a high-quality project. Which LPC style is best for this scenario?
High LPC
Which of the following scenarios is likely to produce LOW levels of citizenship behaviors?
Horatio is a young engineer with negative affectivity
Which of these is an example of the "creating a sense of urgency" step of culture change?
IBM's crisis and loss of market share
Which of the following statements is true about the effectiveness of a mission statement?
NOT - Effective mission statements are always posted on the company website
Companies track employee work attitudes through
NOT - attitude surveys
A Type B personality displays which of the following characteristics?
NOT - deep levels of job involvement
Angelina has just accepted a new job. Her career counselor would offer her which of the following pieces of advice if she wanted to ensure that Angelina gets "on board" in the new firm quickly?
NOT - do not ask too many questions as this would reveal your weaknesses Try to build success early on in your tenure at the company. Volunteer for projects and complete them effectively. Show your value to the firm.
Tall structures provide
NOT - employees greater levels of role ambiguity NOT - employees with greater self-actualization need satisfaction
Intergroup conflict
NOT - occurs between two individuals
Which of the following statements is true of organizational commitment?
NOT - organizational commitment is an extremely strong predictor of performance
Which of the following recommendations might you give to a friend regarding ways to deal with late coworkers?
NOT - schedule meetings when most people can attend, even if it doesn't work for everyone
Which of the following is an instrumental value?
NOT - self respect family security a world of beauty clean
Self-enhancement bias is
NOT - the tendency for people to underestimate their performance, undervalue capabilities, and see events in a way that puts them in a more negative light.
Organizational behavior is an interdisciplinary field that draws on all of the following areas except:
NOT psychology NOT sociology EITHER archaeology OR economics
Which statement regarding citizenship behaviors is accurate?
People who are older demonstrate higher levels of citizenship
Marcus is a student at State University. He seems to run to each of his classes and is very upset with the professor if class does not begin exactly on time. He studies until the late hours of the night and will argue with his professor for every possible point on a multiple choice exam. Marcus would be classified as having
Type A personality
Anita seems to take life as it comes. When the refrigerator and washing machine broke down in the same day flooding the kitchen, she laughed it off saying, "it could always be worse." She then went and called the appliance repair service. Anita has a _____ personality
Type B
Marcus wants to thoroughly understand the issues that created the severe economic straits General Motors currently finds itself experiencing. He should consider what kind of research study?
a case study
How does a group differ from a team?
a group is often a collection of people working independently on their own goals; a team is assembled to accomplish mutual goals.
Collective efficacy refers to
a group's perception of its ability to perform well
At IBM, the promotion and effective management of diversity is considered:
a key business priority
Cultural intelligence is
a person's capability to understand how a person's cultural background influences one's behavior
Acme Corporation sales associations are generally attractive Caucasian college age men and women. Individuals who work in the stock room unpacking and readying clothing for displays are young, Asian and African American employees. This scenario suggests that Acme may need to examine their recruiting efforts to address ______ diversity in their stores.
age and race
Which of the following is a high-risk situation where your job might be at risk for workplace violence?
all of the above
Allan is a member of a union. The supervisor at the firm where he works gave Allan a three-day suspension for not wearing his protective shoes on the manufacturing floor of his firm. Allan appealed the suspension and the company's plant manager refused to rescind the suspension. The union wants to appeal this decision to a neutral third party for a ruling. What procedure does the union want to utilize?
arbitration
The visible and tangible elements of culture are
artifacts
The conflict handling style that is uncooperative and unassertive is
avoidance
Openness refers to
being curious, original, intellectual, creative, and receptive to new ideas
An organization that eliminates traditional barriers between departments as well as barriers between the organization and the external environment is a
boundaryless organization
To ensure inclusion and equality, Salesforce does all of these except
bring in outside HR consultants
The degree to which decision-making authority is concentrated at higher levels in an organization is
centralization
Which of these is the correct order of steps 2 through 5 for culture change?
change leaders, role modeling, training, change the reward system
Ned and Michael are managers of two different departments at Beckett Corporation. The two have not gotten along well over the years. Yesterday the two attended a budget meeting for the new fiscal year. Both wanted more funding for their departments. When the finance vice president suggested an increase for Ned's department, Michael became quite agitated and made a number of accusations about the nature of the numbers that Ned had used to support his position. After the meeting, Michael cornered the finance vice president in his office and continued his spiel on why his department deserved the extra funding but Ned's did not. What style of conflict handling does Michael exhibit?
competition
Georgio just returned from a meeting where his boss informed everyone of the new procedures to use in requesting reimbursement for travel. Georgio says, "I just figured out how to fill the other one out and now they are changing things. Oh, well what are you going to do?" This is what kind of reaction to change?
compliance
Mike was playing video games. His mother came downstairs and said "Mike, your room is a mess. I want you to go upstairs right now and clean it up or you will not be able to go out on Saturday." Mike wanted to finish his game but saved it instead and went to clean his room. Mike has responded to Mom's influence attempt with
compliance
Maria is part of an organizational behavior project group. Her group members chose her as the leader of the group because she is always on task, on time for meetings, sets achievable goals and is willing to assist anyone who needs help. Maria is
conscientious
People-oriented behaviors are also called
consideration
The culture of Altmira Corporation is characterized by participative decision making, innovation, and openness. The accounting department, however, is run using authorization decision making to ensure efficiency and effectiveness. Accounting manager Gordon Paul believes in tight control to prevent errors. The accounting department's culture could be classified as a
counterculture
What is the first step in increasing the chances of success in effecting a cultural change?
creating a sense of urgency
What is the final step in a successful cultural change process?
creating new stories and symbols
The values, beliefs, and customs that exist in a society is
culture
Person-job fit is the
degree to which a person's skill, knowledge, abilities and other characteristics match the job demands
Social loafing
develops when a perception of inequity in regard to rewards an/or blame arises in a group
Genuine acting is
displaying emotions in alignment with your emotions
Gordon is not focused on his work but has a great deal of energy. He is most likely to be
distracted at work
In democratic decision making
employees participate in the making of the decision
It is finals week at State University and Agnes has five finals in three days. What phase of the stress process might she be experiencing in the scenarios below? Agnes just went through the kitchen cupboards looking for something sweet to give her energy. She found a chocolate bar loaded with caramel and ate is right away. She may be experiencing the
exhaustion phase of stress
Power that comes from knowledge and skill is
expert power
Empathy is to agreeableness as sociability is to ______________.
extraversion
Servant leaders
feel an obligation to their employees, customers and the larger community.
_____ are those conducted in actual organizational settings with a sample of workers
field studies
Compliance refers to
going along with proposed changes with little enthusiasm
In completing a Big 5 personality inventory, Manuel was found to have high openness to experience. He would probably be attracted to an organization like
google, with a laid-back, innovative culture
Which of the following is true for group decision making?
group decision making is faster than individual decision making
The tendency to avoid a critical evaluation of ideas that the group of favors is called
groupthink
Role overload refers to
having insufficient time and resources to complete a job
_____ refers to the number of levels within an organization
hierarchy
Bill is the quarterback of his college football team. The team was 10-0, but lost this week after what Bill says was a very bad call by the referee. Bill seldom says anything about how the referees called any game, but he is very vocal about this one. You know that Bill works hard both on the field and off. You talk to other players on the team and they complain about the referee's call also. The fact that Bill seldom complains about the referees suggests he has
high distinctiveness
Joaquin received the Chancellor's Award and an $8000 scholarship for a research paper and formal presentation he created. He believes that he worked hard for the paper and the presentation and deserved the award. Joaquin would feel a sense of
high distributive justice
Jien has the ability to control his emotions in multiple situations and has empathy for others; he is internally motivated and has many admirable social skills. Jien has
high emotional intelligence
John said, "If I just hadn't had that argument with my girlfriend last night, I wouldn't have been so upset and I would have done much better on my finance exam." John exhibits
high external locus of control
The collaborative conflict handling style is
high in cooperation and high in assertiveness
Abdul tends to emphasize harmonious interpersonal relationships, prefers to be with friends, and enjoys family events. Abdul would probably be categorized as being
high in need for affiliation
Jennifer complains to her friends every Friday night about her job. Each week she tells them she is going to leave her company even though she has been working there for five years. Jennifer is likely to be
high in neuroticism
A key trait associated with leadership is
high integrity
Arielle is part of a team charged with developing a new name for a product. This is an _____ task
idea generation
An example of extinction is
ignoring a coworker who is telling dirty joke
The value of the resource is its
importance
Ramon feels that he was unfairly passed over for a promotion at his firm. Ramon responds to this perceived inequity by stealing from the firm. In doing so, Ramon is
increasing his outcomes
Michele is being considered for a managerial position at Halliburton. She completes a TAT as part of an assessment center exercise for prospective managers. Facilitators will examine the results carefully for their manager choices knowing that
individuals high in need for achievement may find it difficult to delegate authority to subordinates
Omar is sitting at his computer writing his organizational behavior term paper using Internet research while he emails his friends and watches the NFL Thursday night football game. His phone just rang and now he is also talking to his girlfriend. Omar is likely experiencing
information overload
Sleep research on stress indicates that
insomnia is a stress-related epidemic
Maria is a customer service agent for a large telecommunications company. During her shift she gets a call from an irate customer who is screaming at her and calling her names. This event would be considered an
interpersonal stressor
A shamrock organization
is compromised of one-third regular employees, one-third temporary employees, and one-third offshore employees
Coercive power
is the ability to take something away or punish someone for noncompliance
The glass ceiling
is the underrepresentation of women and minorities in executive and upper level management positions of companies
When interviewing, keep all of these pieces of advice in mind EXCEPT:
it is not how you dress, but how confident you are that determines your success
A company's greatest asset is
its people
Maria works at a factory in Lima, Peru where she sews blue jeans for a major American firm. On Mondays, she sews the side seams of the jeans, on Tuesdays she sews on pockets, Wednesdays she presses finished jeans, Thursdays she folds jeans, packages sets of twelve in shrink wrap and places them in boxes, and on Friday she sews decorative stitching on the pockets and side seams. Maria is working under the job design technique of
job rotation
If one looks at the number of studies conducted on attitude, which of the following seems to be the most important?
job satisfaction
A number of weight loss products advertised on television feature doctors who note the safety and effectiveness of the product. This approach to convincing viewers to purchase the product is an example of the ______ influence tactic
legitimating
When is comes to analyzing the information on work attitudes and aspects of the work environment, which of the following statements is true?
maintaining psychological contracts helps develop organizational commitment
In cultures high in power distance
managers are believed to be more powerful and deserving of respect
_____ is an example of felt empowerment
meaningful work
A trusted individual who provides the employee with advice and support regarding career-related matters is a
mentor
Job specialization can
minimize training costs
An organization where are all the nonessential functions are outsourced is a
modular organization
Being anxious, irritable, temperamental, and moody is referred to as
neuroticism
Lauren takes a personality survey and finds she strongly exhibits the trait of agreeableness. She might be described as being
nice, tolerant, sensitive and kind
Stereotypes
often lead to unfair decisions being made
Maurice is described as "very curious. He has very original thoughts. He is a bright young man with a very creative flair." Maurice exhibits the personality trait of
openness
Work that flows offers
opportunities to use skills possessed by the employee
Rosario is examining a summary chart on four firms' organizational characteristics. She feels which of the organizations below is most likely to have the greatest chance to be successful in the next year?
organization A uses self-managed teams, pays its workers a little above the average for the industry and has regular "state of the business meetings"
An attitude is
our opinions, beliefs and feelings about our environment
Marta has been a part-time faculty member at the university for nine years. She has been teaching 2 or 3 writing courses a semester. (blah blah blah) This is an example of which kind of change reaction?
passive resistance
Which of the following statements regarding reasons employees resist change is correct?
people resist change that negatively impacts their influence and power in the firm
The company with a stable culture is
predictive, rule-oriented, and bureaucratic
Hank is part of a team doing engineering design on a new hybrid automobile. Hank's team has completed designing the vehicle. His team is now ready to hand off to another team who will be dealing with _____________ tasks.
production
Natalia administered the test to the job candidate three different times. She is looking at the scores and sees that they are 85, 87 and 85 out of 100. She notes that the scores are fairly consistent. In other words the test is
reliable
When the influence target does not wish to comply with the request and either passively or actively repels the influence attempt, they are exhibiting
resistance
The ability to grant an increase in pay, a perk, or an attractive job assignment is ___________ power.
reward
Which of the following is an example of intrapersonal conflict?
role ambiguity
Which of the following statements about work attitudes is accurate?
role ambiguity can lead to job dissatisfaction
Jared is a member of the engineering department in the manufacturing firm and also serves on the Strategy 2015 team, which is crafting an engineering strategy for the firm's future. He has a "Do not miss" meeting in the engineering department scheduled for Wednesday at 8 a.m. and just received an urgent email about a "Can't miss" meeting for the strategy group at 8:15 a.m. Wednesday morning. Jared is experiencing
role conflict
Lincoln Manufacturing has a large sign posted at the entrance to the firm's parking area that keeps count of the number of days since the last accident in the firm. (blah blah blah) Lincoln has what kind of culture?
safety
Mark is the only individual in his organization who speaks Spanish fluently. His firm just purchased a firm located in Mexico. Mark's boss just told him how valuable he is to the firm. This scenario is an example of which factor in the strategic contingency model?
scarcity
The degree to which one is at peace with oneself and has an overall positive assessment of one's self worth and capabilities is also known as
self-esteem
The professor announced the first day of class: "Students are not good at meeting deadlines. I guarantee you that someone will email me the day after a due date and ask if I will accept a paper for partial credit." Yesterday the first paper was due in the professor's class. He just checked his email and a student inquired whether the paper could be turned in for partial credit today. This is an example of
self-fulfilling prophecy
Norms refer to
shared expectations about how things operate within a group or team
Referent power
stems from the personal characteristics of the person such as the degree to which we respect and want to be like them
Jeff tells his boss that a member of his team, Leeanne, is having trouble keeping up with her spreadsheet because women just aren't as good as math. This is a
stereotype
The car was traveling very slowly on the highway in front of Ned. He turned to Sally and said, "This is ridiculous, we are never going to get there on time. That must be a woman driver in front of us!" Ned is engaging in
stereotyping
Jennifer has been very emphatic in her comments supporting the new addition to the product line. Christopher has been equally spirited in his opposition to the new item. Gordon and Antonio seem to be leaning to Jennifer's perspective while Marques supports Christopher. The discussion about the product has consumed the last hour of the meeting of the marketing group. At what stage of Tuckman's model does this group seem to be functioning?
storming
Role conflict, role ambiguity, organizational politics, and job insecurity are indicators of
stress at work
The organizational behavior course has a project as a key requirement. As part of the course's evaluation, students must indicate which group member is the most valuable to the group. (blah blah blah) This scenario demonstrates the impact _____ has on the level of power one has.
substitutability
Which of the following is accurate according to organizational behavior research?
successful companies treat their employees with respect
If jobs are boring and repetitive or tasks are stressful, the ________ style of leadership is most effective.
supportive
Jennifer strongly dislikes her next-door neighbors, yet every time she sees them she stops to pleasantly chat with them for a few moments. Jennifer is engaging in
surface acting
What type of business practices meet the present needs without compromising the needs of future generations?
sustainable business practices
Which of the following is NOT a root cause of conflict in the workplace?
task satisfaction
High self monitors
tend to be more successful in their careers
Stress is
the body's response to an environmental demand
Research on relationships at work indicates
the development of a trust-based relationship with the manager is related to organizational commitment
Job satisfaction refers to
the feelings people have toward their jobs
The decision-making technique designed to help with group decision making by ensuring that all members participate fully is
the nominal group technique
Mediation refers to
the process where a third party enters the situation with the goal of assisting the parties to reach an agreement
In analyzing the data, the researcher notes that as employee absences increase, scores on performance evaluations decrease. This suggests
there is a correlation between employee absenteeism and employee performance
Which of the following statements is true with regard to steps in effecting successful cultural change?
thoughtfully developed, well administered training programs help establish new corporate norms of behavior
Based on what you've read in your text about organizational behavior, what is the common denominator of how work is accomplished within organizations?
time
Malcolm is the manager of his department. After performance evaluations, he gives those who have met their goals for the year a pay raise. He gives his employees their assignments and leaves them to do their work but does monitor them so that if he notices a potential problem, it gets resolved before causing difficulties. What kind of contemporary leadership style is Malcolm demonstrating?
transactional leadership
Tim reads a report on a new engineering process for his firm and is surprised to find out that it was authored by a woman. What is this an example of?
unconscious bias
Making sure that organizational members are ready for an receptive to change is what step of the Lewin model?
unfreeze
In which of the following firms is formalization likely to occur?
unionized manufacturing firm
Indra Nooyi proved to be an effective leader at PepsiCo when she took over the firm in 2006 until she departed in 2018. She exhibited which of the following leadership qualitites
vision
In which scenario would directive leadership be most effective?
when employees have an external locus of control
Which of the following factors has been shown to be a cause of HIGH levels of absenteeism in a firm?
work-life balance issues
