MGMT 391 Organizational Behavior

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What job would be best suited for someone with a high need for affiliation?

-Social Worker -Entrepreneur -Engineer -Sales

In analyzing trends that present challenges for organizational behavior, which of the following is INCORRECT?

A flattening world creates an uneven playing field with regard to information access

Tom Peters, management expert, suggests individuals think of themselves like a brand to be managed. Such brand management might include all of the following actions EXCEPT:

Avoid uncertainty

Which of the following is true regarding the motivating potential of a job?

Even though a job is designed with the express purpose of motivating individuals, some employees may not find the job motivational

Karli is the designated leader of a class project group. She gets along well with the group members but often is not sure exactly what she should do to assist her group in producing a high-quality project. Which LPC style is best for this scenario?

High LPC

Which of the following scenarios is likely to produce LOW levels of citizenship behaviors?

Horatio is a young engineer with negative affectivity

Which of these is an example of the "creating a sense of urgency" step of culture change?

IBM's crisis and loss of market share

Which of the following statements is true about the effectiveness of a mission statement?

NOT - Effective mission statements are always posted on the company website

Companies track employee work attitudes through

NOT - attitude surveys

A Type B personality displays which of the following characteristics?

NOT - deep levels of job involvement

Angelina has just accepted a new job. Her career counselor would offer her which of the following pieces of advice if she wanted to ensure that Angelina gets "on board" in the new firm quickly?

NOT - do not ask too many questions as this would reveal your weaknesses Try to build success early on in your tenure at the company. Volunteer for projects and complete them effectively. Show your value to the firm.

Tall structures provide

NOT - employees greater levels of role ambiguity NOT - employees with greater self-actualization need satisfaction

Intergroup conflict

NOT - occurs between two individuals

Which of the following statements is true of organizational commitment?

NOT - organizational commitment is an extremely strong predictor of performance

Which of the following recommendations might you give to a friend regarding ways to deal with late coworkers?

NOT - schedule meetings when most people can attend, even if it doesn't work for everyone

Which of the following is an instrumental value?

NOT - self respect family security a world of beauty clean

Self-enhancement bias is

NOT - the tendency for people to underestimate their performance, undervalue capabilities, and see events in a way that puts them in a more negative light.

Organizational behavior is an interdisciplinary field that draws on all of the following areas except:

NOT psychology NOT sociology EITHER archaeology OR economics

Which statement regarding citizenship behaviors is accurate?

People who are older demonstrate higher levels of citizenship

Marcus is a student at State University. He seems to run to each of his classes and is very upset with the professor if class does not begin exactly on time. He studies until the late hours of the night and will argue with his professor for every possible point on a multiple choice exam. Marcus would be classified as having

Type A personality

Anita seems to take life as it comes. When the refrigerator and washing machine broke down in the same day flooding the kitchen, she laughed it off saying, "it could always be worse." She then went and called the appliance repair service. Anita has a _____ personality

Type B

Marcus wants to thoroughly understand the issues that created the severe economic straits General Motors currently finds itself experiencing. He should consider what kind of research study?

a case study

How does a group differ from a team?

a group is often a collection of people working independently on their own goals; a team is assembled to accomplish mutual goals.

Collective efficacy refers to

a group's perception of its ability to perform well

At IBM, the promotion and effective management of diversity is considered:

a key business priority

Cultural intelligence is

a person's capability to understand how a person's cultural background influences one's behavior

Acme Corporation sales associations are generally attractive Caucasian college age men and women. Individuals who work in the stock room unpacking and readying clothing for displays are young, Asian and African American employees. This scenario suggests that Acme may need to examine their recruiting efforts to address ______ diversity in their stores.

age and race

Which of the following is a high-risk situation where your job might be at risk for workplace violence?

all of the above

Allan is a member of a union. The supervisor at the firm where he works gave Allan a three-day suspension for not wearing his protective shoes on the manufacturing floor of his firm. Allan appealed the suspension and the company's plant manager refused to rescind the suspension. The union wants to appeal this decision to a neutral third party for a ruling. What procedure does the union want to utilize?

arbitration

The visible and tangible elements of culture are

artifacts

The conflict handling style that is uncooperative and unassertive is

avoidance

Openness refers to

being curious, original, intellectual, creative, and receptive to new ideas

An organization that eliminates traditional barriers between departments as well as barriers between the organization and the external environment is a

boundaryless organization

To ensure inclusion and equality, Salesforce does all of these except

bring in outside HR consultants

The degree to which decision-making authority is concentrated at higher levels in an organization is

centralization

Which of these is the correct order of steps 2 through 5 for culture change?

change leaders, role modeling, training, change the reward system

Ned and Michael are managers of two different departments at Beckett Corporation. The two have not gotten along well over the years. Yesterday the two attended a budget meeting for the new fiscal year. Both wanted more funding for their departments. When the finance vice president suggested an increase for Ned's department, Michael became quite agitated and made a number of accusations about the nature of the numbers that Ned had used to support his position. After the meeting, Michael cornered the finance vice president in his office and continued his spiel on why his department deserved the extra funding but Ned's did not. What style of conflict handling does Michael exhibit?

competition

Georgio just returned from a meeting where his boss informed everyone of the new procedures to use in requesting reimbursement for travel. Georgio says, "I just figured out how to fill the other one out and now they are changing things. Oh, well what are you going to do?" This is what kind of reaction to change?

compliance

Mike was playing video games. His mother came downstairs and said "Mike, your room is a mess. I want you to go upstairs right now and clean it up or you will not be able to go out on Saturday." Mike wanted to finish his game but saved it instead and went to clean his room. Mike has responded to Mom's influence attempt with

compliance

Maria is part of an organizational behavior project group. Her group members chose her as the leader of the group because she is always on task, on time for meetings, sets achievable goals and is willing to assist anyone who needs help. Maria is

conscientious

People-oriented behaviors are also called

consideration

The culture of Altmira Corporation is characterized by participative decision making, innovation, and openness. The accounting department, however, is run using authorization decision making to ensure efficiency and effectiveness. Accounting manager Gordon Paul believes in tight control to prevent errors. The accounting department's culture could be classified as a

counterculture

What is the first step in increasing the chances of success in effecting a cultural change?

creating a sense of urgency

What is the final step in a successful cultural change process?

creating new stories and symbols

The values, beliefs, and customs that exist in a society is

culture

Person-job fit is the

degree to which a person's skill, knowledge, abilities and other characteristics match the job demands

Social loafing

develops when a perception of inequity in regard to rewards an/or blame arises in a group

Genuine acting is

displaying emotions in alignment with your emotions

Gordon is not focused on his work but has a great deal of energy. He is most likely to be

distracted at work

In democratic decision making

employees participate in the making of the decision

It is finals week at State University and Agnes has five finals in three days. What phase of the stress process might she be experiencing in the scenarios below? Agnes just went through the kitchen cupboards looking for something sweet to give her energy. She found a chocolate bar loaded with caramel and ate is right away. She may be experiencing the

exhaustion phase of stress

Power that comes from knowledge and skill is

expert power

Empathy is to agreeableness as sociability is to ______________.

extraversion

Servant leaders

feel an obligation to their employees, customers and the larger community.

_____ are those conducted in actual organizational settings with a sample of workers

field studies

Compliance refers to

going along with proposed changes with little enthusiasm

In completing a Big 5 personality inventory, Manuel was found to have high openness to experience. He would probably be attracted to an organization like

google, with a laid-back, innovative culture

Which of the following is true for group decision making?

group decision making is faster than individual decision making

The tendency to avoid a critical evaluation of ideas that the group of favors is called

groupthink

Role overload refers to

having insufficient time and resources to complete a job

_____ refers to the number of levels within an organization

hierarchy

Bill is the quarterback of his college football team. The team was 10-0, but lost this week after what Bill says was a very bad call by the referee. Bill seldom says anything about how the referees called any game, but he is very vocal about this one. You know that Bill works hard both on the field and off. You talk to other players on the team and they complain about the referee's call also. The fact that Bill seldom complains about the referees suggests he has

high distinctiveness

Joaquin received the Chancellor's Award and an $8000 scholarship for a research paper and formal presentation he created. He believes that he worked hard for the paper and the presentation and deserved the award. Joaquin would feel a sense of

high distributive justice

Jien has the ability to control his emotions in multiple situations and has empathy for others; he is internally motivated and has many admirable social skills. Jien has

high emotional intelligence

John said, "If I just hadn't had that argument with my girlfriend last night, I wouldn't have been so upset and I would have done much better on my finance exam." John exhibits

high external locus of control

The collaborative conflict handling style is

high in cooperation and high in assertiveness

Abdul tends to emphasize harmonious interpersonal relationships, prefers to be with friends, and enjoys family events. Abdul would probably be categorized as being

high in need for affiliation

Jennifer complains to her friends every Friday night about her job. Each week she tells them she is going to leave her company even though she has been working there for five years. Jennifer is likely to be

high in neuroticism

A key trait associated with leadership is

high integrity

Arielle is part of a team charged with developing a new name for a product. This is an _____ task

idea generation

An example of extinction is

ignoring a coworker who is telling dirty joke

The value of the resource is its

importance

Ramon feels that he was unfairly passed over for a promotion at his firm. Ramon responds to this perceived inequity by stealing from the firm. In doing so, Ramon is

increasing his outcomes

Michele is being considered for a managerial position at Halliburton. She completes a TAT as part of an assessment center exercise for prospective managers. Facilitators will examine the results carefully for their manager choices knowing that

individuals high in need for achievement may find it difficult to delegate authority to subordinates

Omar is sitting at his computer writing his organizational behavior term paper using Internet research while he emails his friends and watches the NFL Thursday night football game. His phone just rang and now he is also talking to his girlfriend. Omar is likely experiencing

information overload

Sleep research on stress indicates that

insomnia is a stress-related epidemic

Maria is a customer service agent for a large telecommunications company. During her shift she gets a call from an irate customer who is screaming at her and calling her names. This event would be considered an

interpersonal stressor

A shamrock organization

is compromised of one-third regular employees, one-third temporary employees, and one-third offshore employees

Coercive power

is the ability to take something away or punish someone for noncompliance

The glass ceiling

is the underrepresentation of women and minorities in executive and upper level management positions of companies

When interviewing, keep all of these pieces of advice in mind EXCEPT:

it is not how you dress, but how confident you are that determines your success

A company's greatest asset is

its people

Maria works at a factory in Lima, Peru where she sews blue jeans for a major American firm. On Mondays, she sews the side seams of the jeans, on Tuesdays she sews on pockets, Wednesdays she presses finished jeans, Thursdays she folds jeans, packages sets of twelve in shrink wrap and places them in boxes, and on Friday she sews decorative stitching on the pockets and side seams. Maria is working under the job design technique of

job rotation

If one looks at the number of studies conducted on attitude, which of the following seems to be the most important?

job satisfaction

A number of weight loss products advertised on television feature doctors who note the safety and effectiveness of the product. This approach to convincing viewers to purchase the product is an example of the ______ influence tactic

legitimating

When is comes to analyzing the information on work attitudes and aspects of the work environment, which of the following statements is true?

maintaining psychological contracts helps develop organizational commitment

In cultures high in power distance

managers are believed to be more powerful and deserving of respect

_____ is an example of felt empowerment

meaningful work

A trusted individual who provides the employee with advice and support regarding career-related matters is a

mentor

Job specialization can

minimize training costs

An organization where are all the nonessential functions are outsourced is a

modular organization

Being anxious, irritable, temperamental, and moody is referred to as

neuroticism

Lauren takes a personality survey and finds she strongly exhibits the trait of agreeableness. She might be described as being

nice, tolerant, sensitive and kind

Stereotypes

often lead to unfair decisions being made

Maurice is described as "very curious. He has very original thoughts. He is a bright young man with a very creative flair." Maurice exhibits the personality trait of

openness

Work that flows offers

opportunities to use skills possessed by the employee

Rosario is examining a summary chart on four firms' organizational characteristics. She feels which of the organizations below is most likely to have the greatest chance to be successful in the next year?

organization A uses self-managed teams, pays its workers a little above the average for the industry and has regular "state of the business meetings"

An attitude is

our opinions, beliefs and feelings about our environment

Marta has been a part-time faculty member at the university for nine years. She has been teaching 2 or 3 writing courses a semester. (blah blah blah) This is an example of which kind of change reaction?

passive resistance

Which of the following statements regarding reasons employees resist change is correct?

people resist change that negatively impacts their influence and power in the firm

The company with a stable culture is

predictive, rule-oriented, and bureaucratic

Hank is part of a team doing engineering design on a new hybrid automobile. Hank's team has completed designing the vehicle. His team is now ready to hand off to another team who will be dealing with _____________ tasks.

production

Natalia administered the test to the job candidate three different times. She is looking at the scores and sees that they are 85, 87 and 85 out of 100. She notes that the scores are fairly consistent. In other words the test is

reliable

When the influence target does not wish to comply with the request and either passively or actively repels the influence attempt, they are exhibiting

resistance

The ability to grant an increase in pay, a perk, or an attractive job assignment is ___________ power.

reward

Which of the following is an example of intrapersonal conflict?

role ambiguity

Which of the following statements about work attitudes is accurate?

role ambiguity can lead to job dissatisfaction

Jared is a member of the engineering department in the manufacturing firm and also serves on the Strategy 2015 team, which is crafting an engineering strategy for the firm's future. He has a "Do not miss" meeting in the engineering department scheduled for Wednesday at 8 a.m. and just received an urgent email about a "Can't miss" meeting for the strategy group at 8:15 a.m. Wednesday morning. Jared is experiencing

role conflict

Lincoln Manufacturing has a large sign posted at the entrance to the firm's parking area that keeps count of the number of days since the last accident in the firm. (blah blah blah) Lincoln has what kind of culture?

safety

Mark is the only individual in his organization who speaks Spanish fluently. His firm just purchased a firm located in Mexico. Mark's boss just told him how valuable he is to the firm. This scenario is an example of which factor in the strategic contingency model?

scarcity

The degree to which one is at peace with oneself and has an overall positive assessment of one's self worth and capabilities is also known as

self-esteem

The professor announced the first day of class: "Students are not good at meeting deadlines. I guarantee you that someone will email me the day after a due date and ask if I will accept a paper for partial credit." Yesterday the first paper was due in the professor's class. He just checked his email and a student inquired whether the paper could be turned in for partial credit today. This is an example of

self-fulfilling prophecy

Norms refer to

shared expectations about how things operate within a group or team

Referent power

stems from the personal characteristics of the person such as the degree to which we respect and want to be like them

Jeff tells his boss that a member of his team, Leeanne, is having trouble keeping up with her spreadsheet because women just aren't as good as math. This is a

stereotype

The car was traveling very slowly on the highway in front of Ned. He turned to Sally and said, "This is ridiculous, we are never going to get there on time. That must be a woman driver in front of us!" Ned is engaging in

stereotyping

Jennifer has been very emphatic in her comments supporting the new addition to the product line. Christopher has been equally spirited in his opposition to the new item. Gordon and Antonio seem to be leaning to Jennifer's perspective while Marques supports Christopher. The discussion about the product has consumed the last hour of the meeting of the marketing group. At what stage of Tuckman's model does this group seem to be functioning?

storming

Role conflict, role ambiguity, organizational politics, and job insecurity are indicators of

stress at work

The organizational behavior course has a project as a key requirement. As part of the course's evaluation, students must indicate which group member is the most valuable to the group. (blah blah blah) This scenario demonstrates the impact _____ has on the level of power one has.

substitutability

Which of the following is accurate according to organizational behavior research?

successful companies treat their employees with respect

If jobs are boring and repetitive or tasks are stressful, the ________ style of leadership is most effective.

supportive

Jennifer strongly dislikes her next-door neighbors, yet every time she sees them she stops to pleasantly chat with them for a few moments. Jennifer is engaging in

surface acting

What type of business practices meet the present needs without compromising the needs of future generations?

sustainable business practices

Which of the following is NOT a root cause of conflict in the workplace?

task satisfaction

High self monitors

tend to be more successful in their careers

Stress is

the body's response to an environmental demand

Research on relationships at work indicates

the development of a trust-based relationship with the manager is related to organizational commitment

Job satisfaction refers to

the feelings people have toward their jobs

The decision-making technique designed to help with group decision making by ensuring that all members participate fully is

the nominal group technique

Mediation refers to

the process where a third party enters the situation with the goal of assisting the parties to reach an agreement

In analyzing the data, the researcher notes that as employee absences increase, scores on performance evaluations decrease. This suggests

there is a correlation between employee absenteeism and employee performance

Which of the following statements is true with regard to steps in effecting successful cultural change?

thoughtfully developed, well administered training programs help establish new corporate norms of behavior

Based on what you've read in your text about organizational behavior, what is the common denominator of how work is accomplished within organizations?

time

Malcolm is the manager of his department. After performance evaluations, he gives those who have met their goals for the year a pay raise. He gives his employees their assignments and leaves them to do their work but does monitor them so that if he notices a potential problem, it gets resolved before causing difficulties. What kind of contemporary leadership style is Malcolm demonstrating?

transactional leadership

Tim reads a report on a new engineering process for his firm and is surprised to find out that it was authored by a woman. What is this an example of?

unconscious bias

Making sure that organizational members are ready for an receptive to change is what step of the Lewin model?

unfreeze

In which of the following firms is formalization likely to occur?

unionized manufacturing firm

Indra Nooyi proved to be an effective leader at PepsiCo when she took over the firm in 2006 until she departed in 2018. She exhibited which of the following leadership qualitites

vision

In which scenario would directive leadership be most effective?

when employees have an external locus of control

Which of the following factors has been shown to be a cause of HIGH levels of absenteeism in a firm?

work-life balance issues


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