MGMT 4320 Practice 1

When we attempt to meet our goals through a systematic process of closing gaps between goals and outcomes, we are

problem solving

What should you do after identifying unethical conduct in your workplace but before confronting the problem?

Determine possible causes

Select the reasons ethics are important in business.

Employees face ethical challenges throughout their careers. Unethical behavior impacts cooperation and loyalty in a negative manner. Unethical behavior hurts relationships and destroys trust.

Which of the following are common criteria used when hiring new college graduates for their first job?

GPA major internship or other work experience

Which statement best describes the ideal approach to making recommendations for solving problems?

Good recommendations address causes.

Which of the following are examples of situation factors? (Check all that apply.)

Jin's manager gives him a new project. Stefan and his team are laid off due to company-wide downsizing.

Select the steps in the applied 3-step approach to problem solving.

Make recommendations Define the problem Identify causes

Which of the following statements about cheating are true?

Over half of high schoolers report cheating on exams. Cheating takes many forms, including plagiarism and sharing answers via text messaging.

Select reasons students might cheat

Peer behavior Low certainty of being reported Perceived unfairness of grading

Which of the following statements about the relationship between person factors and situation factors are true?

Person factors can change situation factors. Situation factors can change person factors.

Which of the following should managers do to deal with unethical behavior in the workplace?

Set clear expectations when employees are confronted with unethical behavior. Determine likely causes of unethical behavior in managers and employees.

Match the description (on the right) with the step (on the left) in the 3-Step Approach to problem solving.

Step 1: Identify the problem by reviewing desired outcomes Step 2: Consider possible causes of the problem using OB knowledge Step 3: Make practical recommendations

Which of the following statements about situation factors is true?

They are very important to your job performance.

Select ways employees can address unethical behaviors.

Treat ethics like business strategy Challenge the rationale behind decisions Accept the need to address ethics at work

Which of the following statements about unethical behavior is true?

Very few unethical acts are illegal.

When defining a problem, you can refine and focus your definition by asking which of the following questions multiple times throughout the process?

Why is this a problem?

Which of the following statements about constraints in selecting problem-solving solutions is true?

You should consider various constraints before making a selection.

Which of the following is a situation factor at the group/team level that may contribute to a situation in which many employees quit their jobs during a short period of time?

a new manager taking over the department

Widespread corporate corruption has led to which two of the following?

bankrupting of companies destruction of lives

When making recommendations for solving a problem, it is important to link the recommendations to

causes

Eradicating or getting rid of the situation that is causing the problem is known as ______ problems.

dissolving

Select the types of solution response.

dissolving solving resolving

A concern for right versus wrong is referred to as:

ethics

A concern with identifying right and wrong behavior is referred to as

ethics

Select all disciplines that OB draws from:

ethics management anthropology psychology

It is ______ responsibility to confront ethical issues in the workplace.

everyone's

True or false: There are only a few situation factors that can impact an outcome when you are trying to accomplish something.

false

Skills that are related to technical know-how, such as bookkeeping or financial analysis, are known as __________ skills.

hard

Since person factors are different for everyone, a change in environment will:

have different reactions from people

What level of OB would be represented by studies of people quitting their jobs because of unfulfilled personal values?

individual

Select the levels that OB distinguishes among.

individual group/team organizational

In the systems approach to OB, person and situation factors are considered _________, while the three levels of analysis are categorized as processes or _________.

inputs outputs

Select all that are influenced by person factors.

job career aspirations

Select the areas of OB that have been shown to have a powerful influence on ethical conduct at work.

leader behavior organizational culture decision making

Which of the following are important to consider when selecting alternative solutions?

necessary resources who will be supporters who will be resisters

Select examples of why people and environment are not static.

opportunities and rewards change people the job market is ever changing as are employers each new person and their characteristics changes a situation

Studying a faulty reward system that unfairly distributes raises is a study of what level of OB?

organizational

An interdisciplinary field focused on understanding and managing people at work is _____.

organizational behavior

The field of ________ ________ encompasses research and practice from various disciplines like anthropology, psychology, statistics, political science, vocational counseling, and management.

organizational behavior

Select aspects of OB to be considered in an organization if many employees begin quitting their jobs.

organizational policies group/team dynamics individual level characteristics

In the systems model of the organizing framework, what are the initial drivers of all outcomes?

person and situation

Masahiro prefers to work as a team member. He enjoys working collaboratively with others. This preference is a(n)

person factor

The various characteristics that make individuals unique are known as

person factors

Which of the following is an example of a person factor?

preference to work independently

The systematic process of closing gaps between a desired outcome and actual situation is called ________ ___________

problem solving

In choosing among alternatives to qualify a solution, a person is focusing on ______ if he or she considers such things as ethical implications, personal values, profits, and/or company reputation.

selection criteria

It is important to understand the interaction of person factors and ____________ factors.

situation

Skills dealing with human relationships and interactions are referred to as ______ skills.

soft

For most jobs, candidates are selected for their ______ skills.

technical

Which theory of organizational behavior suggests that people are not inherently better than others but may perform better in a given job or situation due to the combination of person and situation factors involved?

the interactional perspective

True or false: Careers can be tarnished by the unethical behavior of others.

true

The distinction between person and environment is critical to:

understanding OB concepts

According to research, which area are job applicants most likely to lie about?

work history

According to anonymous surveys, what percentage of high school students admitted to cheating on tests?

51%

When defining a problem, what should you do immediately after you determine your desired outcome or state?

Compare the desired state or outcome to your current situation.

Which of the following is an example of unethical behavior at work?

David doesn't think he will get in trouble for cutting corners.

Sigrid is trying to determine why so many people in her department are transferring to a different department. Which of the following questions would Sigrid ask if she were focusing on person factors to determine the source of the problem?

Do the departing coworkers have a preference for working collaboratively versus independently?

True or false: Technical expertise is the only factor that matters in getting a new job or advancing one's career.

False

Which of the following best describes situation and person factors?

They are dynamic

Which question is most important to ask during Step 2 of the 3-Step Approach to problem solving?

Why or how does this cause a problem?

Select the three common elements in choosing among alternatives to arrive at an effective solutions

choice process selection criteria consequences

Which of the following groups were caught cheating in the 2019 college admissions scandal?

college admissions consultants parents counselors

Corporate _______ is prevalent even though most leaders are dedicated to operating ethical organizations.

corruption

Choosing among available options is not always a pure choice between right and wrong, which means that sometimes one faces a(n)

ethical dilemma

When there are two choices in a situation, and neither resolves the issue in an ethically acceptable manner, a(n) ______ exists.

ethical dilemma

True or false: Most illegal unethical acts are prosecuted.

false

True or false: OB and problem solving are at odds and do not go together when studying OB.

false

Which of the following is a form of cheating that occurs among school administrators?

falsifying transcripts and application materials

Asking "Why or how does this cause a problem" is an important method for achieving which step of the 3-Step Approach to problem solving?

identifying potential causes

Which of the following are the three levels that OB distinguishes among?

individual group organizational

Which of the following are potential constraints during problem solving?

insufficient funds lack of information lack of time

A person seeking to understand and manage people at work is likely to study _______ ________ , which is an interdisciplinary field.

organizational behavior

The definition of a(n) __________ is when our desired outcomes do not match the actual situation.

problem

When there is a difference between a goal and the actual outcome, this is known as a(n)

problem

______ a problem means opting for a solution that is satisfactory but not the most ideal.

resolving

To solve problems effectively, it is important to consider necessary ______, such as people who will provide support.

resources

When assessing good or bad behavior from employees, managers should consider both the person and the __________.

situation

The myriad external elements that influence what we do, how we do it, and the outcomes of our actions are called

situation factors

Problem ____________ efforts can be adversely affected if the problem is incorrectly identified.

solving

Which of the following statements about unethical behavior in the workplace is true?

Unethical behavior makes everyone in the workplace look bad.

OB concepts can be applied to the problem-___________ process to overcome challenges and improve your performance.

solving

What is the primary argument of the interactional perspective of organizational behavior?

Behavior is a function of interdependent person and situation factors.

Select reasons people are unethical at work.

Reward systems that offer incentives for bad behavior Pressure from supervisor Personal motivation to perform

Reward systems, decision making, leader behavior, and organizational culture are all affected by ______ conduct.

ethical