MGMT 5032 - Human Behavior Final

Team

A cohesive coalition of people working together to achieve mutual goals.

stereotype

Are generalizations about a particular group of people

Malcolm's boss just came into his office, obviously upset, and said I'm tired of you being late all of the time on these projects. You need to clean up your act! Malcolm is likeliest to respond by

Becoming defensive

The manager of the Oasis Casino notices that the security employees at the casino are treating customers impersonally. He sets a goal that they should make better eye contact and treat customers in a friendly manner. This is a(n) _____ goal.

Behavioral

What is not an example of a crucial conversation?

Conveying routine feedback

Joaquin is usually the first one to volunteer at the weekly team meetings to take on additional tasks like taking notes for the meeting. Joaquin would probably be categorized as a(n):

Cooperator

What is not one of the steps in negotiation?

Dispute resolution

The following are factors that affect team member cohesion except

Diversity

What is not a question in Bagleys decision tree?

Does the proposed action affect any stakeholders?

Harry is thinking about meeting Connie. He writes a text message to Connie, inviting her for a drink at the local bar. This is an example of

Encoding

Three years ago, the city of Recker committed to build a park and music venue by the river. It was expected to cost $2.5 million and be paid for from an additional meals tax in the community. The residents pushed back. Local restaurants suffered as people ate out less or patronized restaurants in neighboring communities. The project has stalled, but the town council kept pushing on. This spring, a flood devastated the venue.

Escalation of commitment

According to Hofstede, _____ are cultures that value maintaining good relationships, caring for the weak and vulnerable, and emphasizing quality of life.

Feminine culture

The factors that are most important in the creation of an organizations culture include _____, and _____.

Founders values and preferences; industry demands

A big snowstorm was coming and you decided to make a trip to the grocery store to stock up on water, food and other essentials. Since you've lived in Southern Ohio for several years, you know that everything shuts down even when a small snowfall occurs. The storm hits the next day and you are thankful that you stocked up because the roads and all local businesses are closed. You used which decision-making bias?

Hindsight

_____ bias occurs when knowledge of an outcome influences our belief about the probability what we could have predicted the outcome earlier.

Hindsight

Simon has a masters degree in behavior analysis and brings 10 years of experience to his current job. He puts in long hours of hard work. Simon receives a salary of $85,000, a comprehensive health care and life insurance package, as well as three weeks of paid vacation every year. From Simon's perspective, which of the following is an input in the individual-organization exchange relationship?

His master's degree in behavior analysis

Peter is an engineer who works as engagement manager for McDougall & Company, a consulting firm. He wants to become an associate partner in his firm. He knows that if he bills the most billable hours, it will help him get the promotion he desires. This _____ can lead to unethical behavior.

Ill-conceived goal

Michelle quit her job because she felt it was boring. This would be diagnosed as a(n) _____ level problem

Individual

With regards to levels of political action, _____ refers to the pursuit of one's own interests.

Individual level

The key levels of analysis in OB are

Individual, group, and organization

In 2006 the CEO of Airbus S.A.S., Christian Streiff, resigned because of his conflict with the board of directors over issues such as how to restructure the company. This is an example of

Interpersonal conflict

Manash pays attention in his management class, where the professor has entertaining, interesting visual aids. At times, he makes good eye contact with the professor, and occasionally raises his hand to ask questions. On other days, he is quiet and his eyes are on his notebook. He is exhibiting the ________ style of listening.

Involved

Expectancy Theory

Is not a constant (needs) theory of motivation.

Ethnocentrism

Is the belief that one's own culture is superior to other cultures one comes across

Overcoming Outcomes

Is when we give a pass to unethical behavior is the outcome is good.

Communication fulfills three main functions within an organization. Which of the following is not one of them?

Knowledge acquisition

Kevin manages a group of eight project engineers, all of whom have worked for the company for over five years. Almost every day, Kevin and Joe, Carlos, and Kim, who are three of his subordinates, go to the cafeteria and play bridge while eating lunch. Joe, Carlos, and Kim receive very good performance reviews and are typically given the most challenging projects. What theory best explains this situation?

LMX

What is not an advantage of group decision making?

Less time spent making a decision

According to Hofstede, _____ are cultures that value achievement, competitiveness, and acquisition of money and other material objects.

Masculine Cultures

What is not one of the key leader behaviors that are part of transformational leadership

Matching the behavior to the situation

What is not a symptom of groupthink

Minority dissent

Emily is part of a team working on a project. Veronica's role on the team is to update and present status reports to management. Emily knows Veronica's reports do not show the delays that have occurred, but she doesn't say anything because she does not want upper management more involved. Which of the following is Emily exhibiting?

Motivated Blindness

With regards to levels of political action, _____ refers to loose associations of individuals seeking social support in the cooperative pursuit of their general self-interests.

Network level

P-O fit matters so that your personality and values match the climate and culture in an organization. If you're planning on starting your own company because you prefer autonomy, flexibility, and empowerment, then you would fit into a company with which type of structure?

Organic

I'm the _____ culture, employees are encouraged to set difficult goals and strive to achieve them. Employee performance is closely monitored and often directly rewarded or punished.

Outcome-oriented/market

Josephine is about to graduate from college and is excited about joining her two roommates to start a small coffee shop near campus. She has never started a business before, but she is sure that her business degree has taught her everything she needs to know. The three of them have enough money for their initial costs and figure that they can cover their expenses with the cash flow from the business. Which decision making trap is probably involved?

Overconfidence

Georgia chose to work at Datafly Inc. because she felt welcomed in as though she was family. The onboarding process involved many employees socials, and Georgia was immediately able to contribute to several corporate project groups that valued her opinions. This is an example of _____ culture.

People-oriented/clan

According to Hofstede, _____ refers to the degree to which the society views an unequal distribution of power as acceptable.

Power distance

_____ power comes into play when one's personal characteristics and social relationships become the reason for compliance.

Referent

Pressure

Refers to exerting undue influence on someone to do what you want by using intimidation or threats

Feedback

Refers to the degree to which people learn how effective they are being at work.

Sydney takes over as CEO of Sandstorm jeans, a company on the verge of bankruptcy. She institutes radical changes and eliminates 35% of the positions. Even after this, the remaining employees resist her ideas. This represents the ____ stage; it is a time of testing

Storming

The primary purpose of _____ behaviors is to ensure that people, equipment, and other resources are used in an efficient way to accomplish the mission of a group or organization.

Task-oriented

self-directed teams

Teams that make all decisions internally about leadership and how work is done

False

The contingency approach is just common sense

Traditionally Managed Teams

The manager serves as the team leader and assigns work to other team members

Prior to reopening, you delivered a speech to your employees and revealed the financial losses suffered during the lockdown. You also explained that if everyone did their part, you would be able to keep every location open, would avoid layoffs, and that the guidelines for reopening were to protect employees livelihoods and health. This is an example of Lewins Change Model in

Unfreezing

cross-functional team

a team composed of employees from different functional areas of the organization

Which of the following is not a process theory of motivation?

acquired needs

When psychologically empowered, an employee feels all of the following, except:

agreeableness

Ryan is looking to buy a used car. He seems to be most concerned with the color and style of the car, and uses those criteria as a basis for evaluating the value of the car, rather than considering how well the engine or the transmission is maintained. This is an example of

anchoring bias

The remedy for the slippery slope is:

be alert for even trivial ethical infractions and address them immediately.

The law of effect states that

behavior with favorable consequences tends to be repeated.

The remedy for ill-conceived goals is:

brainstorm unintended consequences.

The styles of conflict handling are differentiated along two dimensions

concern for others and concern for self

Dr. Meyers, an accounting professor, is concerned that he was not engaging his students as much as he would like. He asks his boss, the department chair, and two of his colleagues to sit in on one of his classes, to give him comments and suggestions for improvement. He also passes out student evaluation forms. Dr. Meyers is

conducting a 360-degree feedback process.

When a manager evaluates employees against a predetermined standard, he or she is minimizing _______ bias.

contrast effect

A low valence means that the person

does not value the outcomes.

Richest form of communication

face to face exchanges

One of the "pros" of _________ organizations is a lower cost of entry and overhead

hollow

job rotation

involves moving employees from job to job at regular intervals to relieve monotonous aspects of aspects of the specialized job.

The dark triad consists of

narcissism, machiavellianism, psychopathy

Despite the information available, Becky consistently uses her cell phone to text when driving down the highway. This is an example of ______ decision making.

nonrational

"How much do I value the rewards I receive?" This question addresses

our valance

_____ occurs when individuals overestimate their ability to predict future events

overconfidence bias

Silvio is a member of the student ethics committee. In meetings, he sometimes appears to be paying attention, but at other times does not appear to be tracking the conversations. He rarely contributes to the discussions. He is exhibiting the __________ style of listening.

passive

Two basic types of goals are

performance and learning

Melissa has been out of work for eight months and is worried about providing for her family. She takes a job at a fast-food restaurant, even though the position is a step down from her previous job. According to Maslows theory, Melissa is motivated by _____ needs

physiological

What type of power tends to produce commitment?

positive legitimate, expert, and referent

task identity

refers to the degree to which a person is in charge of completing an identifiable piece of work from start to finish.

Katie is a very positive manager. She's optimistic about the company, the goals, and she rarely gets upset, even when things go wrong. Katie is a ________ leader.

relationship-oriented

The remedy for overvaluing outcomes is:

reward solid decision processes, not just good outcomes.

Which of the following is not a benefit of positive emotions?

survival orientation

self-managed teams

team manages itself but still has a team leader

The remedy for motivated blindness is

to root out conflicts of interest.