MGMT 862 - Organizational Behavior - Chapter 7 Trust, Justice and Ethics

Moral Judgement

reflects the process people use to determine whether a particular course of action is ethical or unethical

Reputation

reflects the prominence of its brand in the minds of the public and perceived quality of its goods and services.

Social Exchange Relationship

relationships are based on vaguely defined obligations that are open-ended and long-term in their repayment schedule.

Economic Exchange Relationship

relationships that are based on narrowly defined, quid pro quo obligations that are specified in advance and have an explicit repayment schedule.

Trust Propensity

A general expectation that the words, promises, and statements of individuals can be relied upon

Moral Awareness

Recognition by an authority that a moral issue exists in a situation

Moral Identity

The degree to which a person views himself or herself as a moral person

Moral Intensity

The degree to which an issue demands the application of ethical principles.

Cognitive Moral Development

The process of moving through stages of maturity in terms of making ethical decisions.

Affect-based Trust

Trust that depends on feelings toward the authority that go beyond any rational assessment of trustworthiness

Disposition-based Trust

Trust that is rooted in one's own personality, as opposed to a careful assessment of the trustee's trustworthiness

Four-Component Model of Ethical Decision Making

argues that ethical behaviors result from a multistage sequence beginning with moral awareness, to moral judgement, to moral intent, to moral ethical behavior

Moral Attentiveness

captures the degree to which people chronically perceive and consider issues of morality during their experiences

Trustworthiness

defined as the characteristics or attributes of a trustee that inspire trust. The following dimensions can be used to describe: - ability, - benevolence, - integrity

Whistle-Blowing

process in which individuals report unethical or illegal behaviors or practices to others

Corporate Social Responsibility

refers to the voluntary actions taken by a company to address the ethical, social, and environmental impacts of its business operations and the concerns of its stakeholders.

Moral Intent

reflects an authority's degree of commitment to the moral course of action

Ethics

reflects the degree to which the behaviors of an authority are in accordance with generally accepted moral norms.

Justice

reflects the perceived fairness of an authority's decision making.

Interpersonal Justice

reflects the perceived fairness of the treatment received by employees from authorities

Distributive Justice

the perceived degree to which outcomes and rewards are fairly distributed or allocated

Informational Justice

the perceived fairness of the communications provided to employees from authorities

Procedural Justice

the perceived fairness of the process used to make reward allocation decisions

Abusive Supervision

the sustained display of hostile verbal and nonverbal behaviors on the part of supervisors, excluding physical contact

Cognition-based Trust

trust that is rooted in a rational assessment of the authority's trustworthiness