MGMT 862 - Organizational Behavior - Chapter 7 Trust, Justice and Ethics
Moral Judgement
reflects the process people use to determine whether a particular course of action is ethical or unethical
Reputation
reflects the prominence of its brand in the minds of the public and perceived quality of its goods and services.
Social Exchange Relationship
relationships are based on vaguely defined obligations that are open-ended and long-term in their repayment schedule.
Economic Exchange Relationship
relationships that are based on narrowly defined, quid pro quo obligations that are specified in advance and have an explicit repayment schedule.
Trust Propensity
A general expectation that the words, promises, and statements of individuals can be relied upon
Moral Awareness
Recognition by an authority that a moral issue exists in a situation
Moral Identity
The degree to which a person views himself or herself as a moral person
Moral Intensity
The degree to which an issue demands the application of ethical principles.
Cognitive Moral Development
The process of moving through stages of maturity in terms of making ethical decisions.
Affect-based Trust
Trust that depends on feelings toward the authority that go beyond any rational assessment of trustworthiness
Disposition-based Trust
Trust that is rooted in one's own personality, as opposed to a careful assessment of the trustee's trustworthiness
Four-Component Model of Ethical Decision Making
argues that ethical behaviors result from a multistage sequence beginning with moral awareness, to moral judgement, to moral intent, to moral ethical behavior
Moral Attentiveness
captures the degree to which people chronically perceive and consider issues of morality during their experiences
Trustworthiness
defined as the characteristics or attributes of a trustee that inspire trust. The following dimensions can be used to describe: - ability, - benevolence, - integrity
Whistle-Blowing
process in which individuals report unethical or illegal behaviors or practices to others
Corporate Social Responsibility
refers to the voluntary actions taken by a company to address the ethical, social, and environmental impacts of its business operations and the concerns of its stakeholders.
Moral Intent
reflects an authority's degree of commitment to the moral course of action
Ethics
reflects the degree to which the behaviors of an authority are in accordance with generally accepted moral norms.
Justice
reflects the perceived fairness of an authority's decision making.
Interpersonal Justice
reflects the perceived fairness of the treatment received by employees from authorities
Distributive Justice
the perceived degree to which outcomes and rewards are fairly distributed or allocated
Informational Justice
the perceived fairness of the communications provided to employees from authorities
Procedural Justice
the perceived fairness of the process used to make reward allocation decisions
Abusive Supervision
the sustained display of hostile verbal and nonverbal behaviors on the part of supervisors, excluding physical contact
Cognition-based Trust
trust that is rooted in a rational assessment of the authority's trustworthiness