MGMT Ch 11

_______ is control through a comprehensive system of rules and standard operating procedures (SOPs).

Bureaucratic control

_______ control allows managers to get immediate feedback on how efficiently inputs are being transformed into outputs.

Concurrent

Why is it advantageous to have employees participate in goal setting?

It strengthens employees' commitment to achieving goals and meeting budgets.

Janelle is considering using a direct supervision technique to influence her employees' behavior. What is a potential outcome of this choice?

Janelle's employees may feel scrutinized and become less motivated to work.

What is true regarding measuring actual performance?

Outputs are generally easier to measure than behaviors because they are more tangible and objective.

After measuring and evaluating the manufacturing performance of a new product, a manager raises the performance standard for the next production cycle. For what reason might a manager decide to raise the standard?

The manager wants to challenge employees.

What is a potential downside of using a bureaucratic approach to control behavior?

Too many rules can stop employees from thinking for themselves.

What is an operating budget?

a blueprint that states how managers intend to use organizational resources to achieve organizational goals efficiently

According to the force-field theory,

a wide variety of forces arises from the way an organization operates that make organizations resistant to change.

To measure how well the managers of an equipment rental service are converting the company's assets into value, _______ ratios would be used.

activity

Management by objectives (MOB) is a mechanism of

behavior control

The managers at a theme park are comparing the number of annual passes they sold last year with the number of annual passes sold by other high-performing parks. This is an example of

benchmarking

A _______ control technique accomplishes standardized behavior and work outputs.

bureaucratic

An online footwear company advertises that for every pair of shoes sold, a pair will be donated to someone in need. Employees at the company can multiply those donations by meeting specific sales and customer-service goals. The company is using _______ to influence employee behavior.

clan control

In concert with quality management programs, _______ controls help monitor the quality of goods or services at each step in the production process to alert managers to problems.

concurrent

_______ systems are the formal monitoring, evaluation, and feedback systems that allow managers to determine if the organization's strategy and structure are working according to plan.

control

_______ is the process by which managers monitor and regulate the efficiency and effectiveness of workers in performing activities necessary to achieve organizational goals.

controlling

The values, norms, and expectations of behavior that control how workers interact with one another within an organization represent the organization's

culture

You are a CEO who wants to determine whether the company has sufficient resources available to address loan and interest payments that are due to some short-term creditors. Which measure would you find most useful?

current ratio

Juan regularly walks through the manufacturing floor, checking each station and guiding workers on his team. This is an example of

direct supervision

What is the most instantaneous and powerful form of behavior control?

direct supervision

_______ is most likely to cause organizational costs to increase.

direct supervision

A restaurant uses an online system to engage customers. After each transaction, customers receive a text asking them to rate their experience with either a smiley, neutral, or sad face emoji. This practice is an example of _______ control.

feedback

An online clothing retailer discovered that the majority of the returns it received were the result of incorrect sizing. The retailer then worked with the clothing manufacturing company to improve the accuracy of its sizing patterns. This demonstrates the use of _______ control.

feedback

In order to anticipate problems before they arise, managers should develop a system for _______ control.

feedforward

When working with suppliers, Venit Telecomm provides detailed product specifications to help control the quality of inputs it will receive. This is an example of _______ control.

feedforward

clan control

helps keep organization members goal-directed while remaining open to new opportunities.

When evaluating performance based on a revenue budget approach, on what would you advise managers to focus?

how well the organization generates earnings from goods and services sold

The managers at a research company interview members of an underperforming team. They determine the team's office is too distracting, so they decide to build a dedicated lab environment to enable the team to meet its deadlines. This is an example of

initiating corrective action

The times-covered ratio, which measures the degree to which managers use debt or equity to finance ongoing operations, is a type of _______ ratio.

leverage

_______ ratios measure the ability of an organization to pay its short-term debts.

liquidity

School attendance records in the context of a control process are an example of

measuring actual performance

When deciding what change to make to address a problem, an organization must also consider

obstacles associated with the change.

_______ is a company's operating profit divided by its sales revenues.

operating margin

_______ is the movement of an organization away from its present state toward some preferred future state to increase its efficiency and effectiveness.

organizational change

The owner of a food truck monitors employee efficiency by counting the number of customers served and the cost of goods sold. This is an example of _______ control.

output

_______ control tends to be the first type of control that managers at all levels use to evaluate performance.

output

An executive report lists divisional goals with related operating budget status and measures of financial performance. This report demonstrates

output control

A restaurant manager routinely measures the number of customer complaints and how often customers leave negative reviews on its social media page. These controls help the restaurant improve its

quality

A _______ calculation helps managers assess a firm's ability to meet payments to short-term creditors without impacting inventory levels.

quick ratio

When arriving at work Monday, Melissa learns that her entire organization is now reporting to a newly formed business unit focused on breaking into international markets. Her company is going through a(n) _______ change.

revolutionary

To establish stretch goals for an organization, managers should

set specific and challenging goals that are within reach.

Which of these performance standards would managers find the most difficult to measure?

the creativity of a research engineer

A state of inertia occurs when

the forces for change and the resistance to change are evenly balanced.