MGMT Ch 11
_______ is control through a comprehensive system of rules and standard operating procedures (SOPs).
Bureaucratic control
_______ control allows managers to get immediate feedback on how efficiently inputs are being transformed into outputs.
Concurrent
Why is it advantageous to have employees participate in goal setting?
It strengthens employees' commitment to achieving goals and meeting budgets.
Janelle is considering using a direct supervision technique to influence her employees' behavior. What is a potential outcome of this choice?
Janelle's employees may feel scrutinized and become less motivated to work.
What is true regarding measuring actual performance?
Outputs are generally easier to measure than behaviors because they are more tangible and objective.
After measuring and evaluating the manufacturing performance of a new product, a manager raises the performance standard for the next production cycle. For what reason might a manager decide to raise the standard?
The manager wants to challenge employees.
What is a potential downside of using a bureaucratic approach to control behavior?
Too many rules can stop employees from thinking for themselves.
What is an operating budget?
a blueprint that states how managers intend to use organizational resources to achieve organizational goals efficiently
According to the force-field theory,
a wide variety of forces arises from the way an organization operates that make organizations resistant to change.
To measure how well the managers of an equipment rental service are converting the company's assets into value, _______ ratios would be used.
activity
Management by objectives (MOB) is a mechanism of
behavior control
The managers at a theme park are comparing the number of annual passes they sold last year with the number of annual passes sold by other high-performing parks. This is an example of
benchmarking
A _______ control technique accomplishes standardized behavior and work outputs.
bureaucratic
An online footwear company advertises that for every pair of shoes sold, a pair will be donated to someone in need. Employees at the company can multiply those donations by meeting specific sales and customer-service goals. The company is using _______ to influence employee behavior.
clan control
In concert with quality management programs, _______ controls help monitor the quality of goods or services at each step in the production process to alert managers to problems.
concurrent
_______ systems are the formal monitoring, evaluation, and feedback systems that allow managers to determine if the organization's strategy and structure are working according to plan.
control
_______ is the process by which managers monitor and regulate the efficiency and effectiveness of workers in performing activities necessary to achieve organizational goals.
controlling
The values, norms, and expectations of behavior that control how workers interact with one another within an organization represent the organization's
culture
You are a CEO who wants to determine whether the company has sufficient resources available to address loan and interest payments that are due to some short-term creditors. Which measure would you find most useful?
current ratio
Juan regularly walks through the manufacturing floor, checking each station and guiding workers on his team. This is an example of
direct supervision
What is the most instantaneous and powerful form of behavior control?
direct supervision
_______ is most likely to cause organizational costs to increase.
direct supervision
A restaurant uses an online system to engage customers. After each transaction, customers receive a text asking them to rate their experience with either a smiley, neutral, or sad face emoji. This practice is an example of _______ control.
feedback
An online clothing retailer discovered that the majority of the returns it received were the result of incorrect sizing. The retailer then worked with the clothing manufacturing company to improve the accuracy of its sizing patterns. This demonstrates the use of _______ control.
feedback
In order to anticipate problems before they arise, managers should develop a system for _______ control.
feedforward
When working with suppliers, Venit Telecomm provides detailed product specifications to help control the quality of inputs it will receive. This is an example of _______ control.
feedforward
clan control
helps keep organization members goal-directed while remaining open to new opportunities.
When evaluating performance based on a revenue budget approach, on what would you advise managers to focus?
how well the organization generates earnings from goods and services sold
The managers at a research company interview members of an underperforming team. They determine the team's office is too distracting, so they decide to build a dedicated lab environment to enable the team to meet its deadlines. This is an example of
initiating corrective action
The times-covered ratio, which measures the degree to which managers use debt or equity to finance ongoing operations, is a type of _______ ratio.
leverage
_______ ratios measure the ability of an organization to pay its short-term debts.
liquidity
School attendance records in the context of a control process are an example of
measuring actual performance
When deciding what change to make to address a problem, an organization must also consider
obstacles associated with the change.
_______ is a company's operating profit divided by its sales revenues.
operating margin
_______ is the movement of an organization away from its present state toward some preferred future state to increase its efficiency and effectiveness.
organizational change
The owner of a food truck monitors employee efficiency by counting the number of customers served and the cost of goods sold. This is an example of _______ control.
output
_______ control tends to be the first type of control that managers at all levels use to evaluate performance.
output
An executive report lists divisional goals with related operating budget status and measures of financial performance. This report demonstrates
output control
A restaurant manager routinely measures the number of customer complaints and how often customers leave negative reviews on its social media page. These controls help the restaurant improve its
quality
A _______ calculation helps managers assess a firm's ability to meet payments to short-term creditors without impacting inventory levels.
quick ratio
When arriving at work Monday, Melissa learns that her entire organization is now reporting to a newly formed business unit focused on breaking into international markets. Her company is going through a(n) _______ change.
revolutionary
To establish stretch goals for an organization, managers should
set specific and challenging goals that are within reach.
Which of these performance standards would managers find the most difficult to measure?
the creativity of a research engineer
A state of inertia occurs when
the forces for change and the resistance to change are evenly balanced.
