Mgmt ch 2 Test

Bobbie's style of management emphasizes the qualitative elements of production and making sure team dynamics are effective. Bobbie's approach is more influenced by which of the following perspectives?

Humanistic

Which of the following sequences best fits a supplier 🡪 manufacturer 🡪 retailer pattern?

Logan owns a tree farm. Logan cuts the trees for use in fireplaces and takes them to Cary to sell to a convenience store.

Which of the following would NOT be considered a characteristic of a well-functioning bureaucracy?

Management is carried out by the owners of the organization.

Which of the following statements about management practices and perspectives is true?

Management practices and perspectives vary in response to social, political, and economic changes in the larger society.

Which of the following statements about management thinking is true?

Managers are always looking for new techniques and approaches that more adequately respond to customer needs and the demands of the environment.

Trained in philosophy and political science, _____ was an early advocate of a humanistic approach to management.

Mary Parker Follett

Which of the following is cited as a significant factor in shifting needs of people in organizations?

Meaning is an increasingly important part of workers' agenda.

In workplaces that have high levels of worker engagement, which of the following characteristics would you be LEAST likely to see?

People are intimidated by access to cutting-edge technology.

Which of the following criticisms has been leveled at the humanistic approach?

Research on which it is based may contain flawed methodology or inaccurate conclusions.

_____ is based on Frederick Winslow Taylor's proposition that workers "could be retooled like machines, their physical and mental gears recalibrated for better productivity."

Scientific management

Which of the following statements about using social media within organizations is true?

Social media can contribute to an organization's sense of community by facilitating communication, collaboration, and knowledge sharing.

Which of the following statements about social media is true?

Social media is a state-of-the-art leadership tool that surpasses many traditional approaches to listening and communicating.

_____ means looking not just at discrete _____ in an organization, but also at the continually changing interactions among them, and when the organization is managed as a whole, _____ is created.

Systems thinking; subsystems; synergy

The main challenges for the first professional managers (1880-1920) were:

organizing, coordinating, and controlling large numbers of people.

In the Bain survey mentioned in the textbook, a total of _____ percent of managers surveyed said that their company's spending on IT must increase over the next three years to keep pace with evolving needs and technology.

64

Which of the following aspects was a prime impetus of the classical perspective of management?

A shift to an industrialized society

Reilly works in an organization that strongly advocates the use of scientific management. In moving to inject a management style that follows a humanistic perspective, which of the following would Reilly cite as a drawback of scientific management?

All workers in the various stations on the production line received the same wage per unit of output.

Which of the following subfields lies within the humanistic perspective?

Behavioral sciences approach

Which of the following statements about big data analytics is true?

Big data analytics can be thought of as a direct descendant of Taylor's scientific management.

A universalist view is best reflected by which of the following types of management perspective?

Classical perspective

According to observers of the Millennial generation, which of the following is most characteristic of their attitude in the workplace?

Commitment to the environment

Which of the following factors was a primary contributor to the development of the classical perspective of management?

Complex organizations

Nature's Glow Candles buys beeswax from Apiary Meadows and botanical oils from CommonScents to make its specialty candles. These candles are purchased primarily by small boutiques for sale in tourist areas. Recently, Nature's Glow has contracted with Tadala to approach large home goods stores to see if they will carry Nature's Glow Candles. Which of the following labels best describes the supply chain role of Tadala in this example?

Distributor

A successful bossless work environment requires which of the following elements?

Employee engagement

Which of the following statements best sums up the case view on which the contingency view of management is based?

Every situation is unique.

As a manager, Odell encourages employees to be self-directed and to look for creative solutions to problems and ways to carry out their tasks. Odell is a(n) _____ manager.

Theory Y

In general, which of the following is associated with the least amount of organizational hierarchy?

Theory Y

In the past, managers at Lou's company instituted numerous rules about work attendance, production quotas, and workplace behaviors. Workers who did not follow these rules were reprimanded and/or fired. For most of the workers, it was a paycheck, not a job they enjoyed. After becoming manager of the research and development department, Lou began to institute some changes, including encouraging employees' personal goal setting, incentives for creative work, and learning opportunities and continuing education. Unlike previous managers, Lou is a _____ manager.

Theory Y

Which of the following techniques would NOT be considered a management science technique?

Theory Y management

Jamie wants to move the organization's approach to management into a social business mode. Which of the following social media programs would work best to meet Jamie's goal?

Twitter Facebook Internal community pages All of these answers are correct.

Adrian's company, which creates unique events for large charities, seems like a good candidate for a bossless workplace because employees are located in major cities in North America and Europe. Still, Adrian wants the employees to work together in order to keep event ideas fresh and effective. Which of the following social media programs would be best for this goal?

Wikis for virtual collaboration

Which of the following statements about contingency thinking is true?

With contingency thinking, managers use the variables unique to the situation to identify and understand situations as well as what approach to use to address the situation.

Every Friday night, Mickey's Dinner provides a catfish dinner for $15. The normal price is $22. Every Friday night, Mickey knows more customers will order the catfish special than on any other night. Therefore, Mickey buys extra catfish and ingredients for the sides that go with the dinner to meet the demand. Running the special and ordering more catfish is an example of:

a circle of causality.

Because managers look for innovative ideas and approaches to keep businesses growing and thriving in a more technology-driven workplace, they are increasingly turning to:

big data analytics and supply chain management.

Dee's company collects data about its online customers, including what they buy, what else they look at, and how they navigate through the Web site. Dee runs an algorithm to forecast what customers will do and buy next. Dee is using:

big data analytics.

In business technologies, the process that examines large and complex data sets in order to uncover patterns and correlations that can be used to inform decisions is called:

big data analytics.

Kaden runs a management consulting firm. In addition to hiring competent and motivated employees, Kaden makes sure those employees have ongoing training, access to effective software, and a sense of membership to the team that is responsible for working with and responding to a particular client. This type of work environment is best classified as:

bossless

All of the following are subfields of the classical perspective EXCEPT:

bossless workplaces.

Hikaru works to identify important patterns and characteristics of the organizations, and through this information to find solutions to problems and issues. Hikaru is following a(n):

contingency view of management.

The earliest focus of production was on the things of production, also known as the _____ perspective.

classical

Morgan tends to focus on management practices that can be measured, studied, and improved with mathematical and spatial precision. Therefore, one could say that Morgan holds most closely to a:

classical perspective of management rather than a humanist perspective of management.

Athol's management responsibilities include tooling the organization's plants, organizing managerial structure, and scheduling complex manufacturing operations. Attending to these activities falls within the:

classical perspective.

The early study of management as we know it today began with what is now called the _____, which emerged during the _____ century.

classical perspective; nineteenth

A customer has just complained about the quality of the fabric Dale's company sold to her. Dale has dealt with dissatisfied customers before. In this case, the weight of the fabric was not as expected. Although Dale finds the particulars of working to solve this customer's issue different from the specific issues of other customers, he takes the _____ view in coming up with solutions.

contingency

Supply chain management:

covers all stages of processing, from raw materials to consumers.

As workers of the Millennial generation move into more positions in management, they are likely to have all of the following as priorities EXCEPT a:

culture dedicated to the status quo.

Contemporary organizations are undergoing tremendous changes, many of which are brought about because of shifting needs of people. The two responses to these issues discussed in the textbook are:

employee engagement and the bossless workplace.

The managers at two different fast-food restaurants learned that their restaurants are in a virtual tie for the city's annual "Best Customer Service Award." Each holds a meeting with employees to encourage them to be highly customer focused and to encourage and help each other. These managers are promoting:

employee engagement.

A start-up microbrewery, Gleerbass Brewery brews a number of beers and serves other beers and beverages as well as local favorite foods. It has held contests on Facebook to name new beers and has a daily joke related to beer on Twitter. Facebook and Twitter also direct readers to its Web site, which has menus, a history of the brewery, and a calendar of events. One way Gleerbass's social business practices affect the "humanity of production" is through:

facilitating customer input on menus.

In the 1970s, _____ evolved by applying the behavioral sciences to improve the organization's health and effectiveness through its ability to cope with change, improve internal relationships, and increase problem-solving capabilities.

organizational development

Among Fayol's general principles of management that should be applied to the administration of an organization was unity of direction, which was based on:

grouping similar activities together in an organization under one manager.

Economist Chester Barnard encouraged management to pay particular attention to _____ in the organization, powerful forces that can help the organization, which is not a machine, if properly managed.

informal relationships

Intranets, extranets, and software programs that help managers estimate costs, plan and track production, manage projects, and allocate resources are all part of the _____ subfield of management science.

information technology

Studying the history of management provides a way to do all of the following EXCEPT:

maintain a static philosophy.

A 2015 survey of managers revealed all of the following to be the top concerns of managers EXCEPT:

managing the Hawthorne effect within the organization.

The origin of management science was the:

need to effectively manage aspects of global warfare encountered in World War II.

Lupe's management specialty involves the physical production of automobile engine parts for the aftermarket. Lupe's responsibilities are part of the _____ subset of management science.

operations management

Scientific management focuses on the _____, whereas the _____ focuses on the total organization.

productivity of the individual worker; administrative principles approach

Kris is manager of the planning department for a large publishing firm. In forecasting the demand for particular types of books and authors, Kris believes complex quantitative analysis and advanced mathematics and software are the way to accurately predict sales and production costs. Kris, in this example, is a(n):

quant.

In Cassidy's department, employees process rebate forms from a large home improvement store. Management calculates that an employee should be able to process 20 forms per hour, but the average is 12. A pay raise is given to all employees who consistently meet a 15-forms-per-hour rate. The department is using a form of:

scientific management.

In designing jobs for the salesforce of a large medical equipment company, Jules wants to motivate employees to improve performance. He will seek to meet employees' needs at the top of Maslow's hierarchy of needs, which include:

self-actualization needs.

To increase communication between the organization's salespeople and planners and its customers, PushPull Services has enlarged its presence on Facebook and Twitter as well as creating a blog page on its Web site. These steps are part of its commitment to:

social business.

Nature's Glow Candles buys beeswax from Apiary Meadows and botanical oils from CommonScents to make its specialty candles. These candles are purchased primarily by small boutiques for sale in tourist areas. Recently, Nature's Glow has contracted with Tadala to approach large home goods stores to see if they will carry Nature's Glow Candles. This example discusses Nature's Glow Candles':

supply chain management.

Ashton and Fen are assigned a large project at work. They have expertise in product development and manufacturing, but the project requires sales, marketing, and financing knowledge. They invite three others who are proficient in these areas in order to take advantage of:

synergy

A _____ is a set of interrelated parts that function as a whole to achieve a common purpose. The organization must be managed as a coordinated whole to achieve _____.

system; synergy

Although many people have been trained to solve problems by dividing an organization and its operations into discrete parts and working to make each part perform as well as possible, _____ recognizes that synergy comes from seeing both the distinct elements of a system or situation and the complex and changing interaction among those elements.

systems thinking

Before retooling a production line and shifting production workers from individual stations to a teamwork approach to their tasks, a manager looks at how workers might react, how scheduling will be affected, whether additional training will be cost effective, and finally how these changes can lead to greater customer satisfaction. This manager is using a(n):

systems thinking approach.

When analyzing the results of extensive experiments to determine which factors (especially lighting) most affected workers' productivity, researchers and scholars realized that the researcher can influence the outcome of an experiment by being too closely involved with research subjects, a phenomenon known as:

the Hawthorne effect.

Matrix organizations, self-managed teams, ideas about corporate culture, and management by wandering around are all concepts that grew out of:

the behavioral sciences approach.

Management focus on production efficiency via organization design and workflow systems and control is most characteristic of:

the classical perspective.

Following World War II, new concepts for management emerged, but interest remained strong in:

the human aspect of managing.

In her role as manager, Jody works to design jobs so that tasks are not perceived as dehumanizing or demeaning but instead allow workers to use their full potential. Jody ascribes to:

the human resources perspective.

Management science developed out of the need to solve massive and complicated problems. Another name for this management approach is:

the quantitative perspective.

One current answer to the historical struggle within management to balance _____ of production and _____ of production is social business.

the things; the humanity

The classical perspective of management focuses on the _____ of production, whereas the humanistic perspective of management focuses on the _____ of production.

things; humanity