Mgmt Ch.8 Exam #2
Functions of organizational culture
Facilitates collective commitment. Promotes social-system stability. Gives members an organizational identity. Shapes behaviors by helping employees make sense of their surroundings.
When a non-profit educational institution groups people by work specialty such as Faculty or Administration this is called a(n) _____structure
Functional
What kind of information in the organizational chart shows who reports to whom
Vertical hierarchy
Organization Chart
a box and lines illustration showing the formal lines of authority and the organizations official positions or work specializations
Modular structure
a firm assembles product chunks, or modules, provided by outside contractors
Vertical Hierarchy
a glance up and down an organization chart, the chain of command. Official communication network
Hero
a person who accomplishments embody the values of the organization
hierarchy of authority
aka chain of command, a control mechanism for making sure the right people do the right things at the right time
Division of Labor
aka work specialization, the arrangement of having discrete parts of a task done by different people
Symbol
an object, act, quality or event that conveys meaning to others
Matrix Structure
an organization combines functional and divisional chains of command in a grid so that there are 2 command structures- vertical and horizontal
Fit Perspective
asssumes that an organizations culture must align or fit, with its business or strategic context
Adaptive perspective
assumes that most effective cultures help organizations anticipate and adapt to environmental changes
_______ refers to the rights inherent in a managerial position to make decisions, give orders and utilize resources
authority
Organic organization
authority is decentralized, there are fewer rules and procedures and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks.
the approach to organizational structure design that says a mangers actions should vary according to the individual and environmental situation is called the _______ design
contingency
In the common elements of organizations, the common purpose is realized through______ which enables the efforts of individuals to combine in an organization-wide effort.
coordinated effort
For-Profit Organizations
formed to make money by offering products or services
A _____ divisional structure groups activities around defined regional locations
geographic
Geographic divisions
group activities around defined regional locations
Product divisions
group activities around similar products or services
organization with a simple structure
has authority centralized in a single person, a flat hierarchy, few rules and low work specialization
Staff personell
have authority functions; they provide advice, recommendations, and research to line managers
Line managers
have authority to make decisions and usually have people reporting to them
Enrique is a person everyone in the office looks to for guidance because his success with customers embodies the values of the organization. Enrique is a ______
hero
In a _____ design, teams are used to improve collaboration and work within an organization
horizontal
The information of an organizational chart that shows different jobs or work assignments is called
horizontal specialization
Centralized Authority
important decisions are made by higher-level managers
Decentralized Authority
important decisions are made by middle-level and supervisory level managers
Organizational Structure
is a formal system of task and reporting relationships that coordinates and motivate an organizations members so that they can work together to achieve the organizations goals
Organizational Culture (sometimes called corporate culture)
is a system of shared beliefs and values that develops within an organization and guides the behavior of its members
Managers including the president and vice presidents who have the authority to make decisions are called
line managers
Managers who have some authority to make decisions and usually have employees reporting to them are called ________
line managers
A type of organizational structure, which combines functional and divisional chains of command in a grid so that there are 2 command structures, vertical and horizontal, is called a :
matrix structure
In a _____ structure, a firm assembles product chunks provided by outside contractors
modular
Story
narrative based on true events, which repeated and sometimes embellished upon- to emphasize a particular value
Non Profit Organizationals
offer services to some clients not to make a profit
A box and lines illustration showing the formal lines of authority and the organizations work specialization is called a _____ chart
organization
Divisional structure
people with diverse occupational specialities are put together in formal groups by similar products or services, customers or clients or geographic regions
organizational with a functional structure
people with similar occupational specialities are put together in formal groups
Span of control or span of management
refers to the number of people reporting directly to a given manager
The obligation one has to perform the assigned tasks is called
responsibility
The type of organizational structure whereby an organization has authority centralized in a single person, as well as a flat hierarchy, few rules and low work specialization is called a:
simple structure
Employees that provides advice and recommendations to line managers, such as specialists providing legal counsel are called ______ personnel
staff
Horziontal design
teams or workgroups, either temporary or permanent are used to improve collaboration
Customer division
tend to group activities around common customers or clients
What is the definition of a ritual?
the activities and ceremonies planned and unplanned that celebrate important occasions and accomplishments in the life of an organization
Rites and Rituals
the activities, ceremonies, planned and unplanned that celebrates important occasions and accomplishments in the organizations life
Coordinated Effort
the coordination of individual efforts into a group or organization wide effort
Horizontal specialization
the different jobs or work specialization
responsibility
the obligation you have to perform the tasks assigned to you
Delegation
the process of assigning managerial authority and responsibility to managers and employees lower in the hierarchy
Common purpose
unifies employees or members and gives everyone an understanding of the organizations reason for being
Mutual-benefit organizations
voluntary collective whose purpose is to advance members interests
Contingency approach
emphasizes that a managers approach should vary according to- that is be contingent on- the individual and environmental situation.
Strengths perspective
Assumes that the strength of a corporate culture is related to a firms long-term financial performance
Rank the 4 stages of life of an organization in the correct order from the beginning stage at the top to the last stage at the bottom t
Birth stage, Youth stage, midlife stage, maturity stage
Edgar Schien's 4 common elements
Common Purpose Coordinated Effort Division of Labor Hierarchy of authority
A system of shared beliefs and values that develops within an organization and guides the behavior of its members is called organizational__________
Culture
An organization where authority is centralized, tasks and rules are clearly specifed and employees are closely supervised is called
Mechanistic
4 Functions of organizational culture
Organizational Identity, Collective Commitment, Social System Stability, Sense-making device
What formal system serves to motivate an organizations members so that they can work together to achieve the company objectives
Organizational Structure
The number of people reporting directly to a given manager is called
Span of control
A narrative about why an organization was created to fulfill needs in the community is an example of a ______ used to transmit culture
Story
In an organization _____ convey its most important values. Examples include a medal given to the store with the highest customer satisfaction ratio or a trophy to the team with the highest revenue increase
Symbols
the 7 types of organizational structures are:
Team based Simple Divisional Modular
A control mechanism for making sure the right people do the right things at the right time is called hierarchy of authority or _________
chain of command
In the common elements of organizations, ______ unifies employees or members and gives everyone an understanding of the organizations reason for being.
common purpose
_______ is a concept that refers to the process of assigning managerial authority and responsibility to managers and employees lower in the hierarchy
delegation
What is the term for the arrangement of having discrete parts of a task done by different people ( ie. the work is divided into particular tasks assigned to particular workers)?
division of labor
What is the term for the arrangement of having discrete parts of a task done by different people, the work is divided into particular tasks assigned to particular workers
division of labor
In a _____ structure, people with diverse occupational specialities are put together in formal groups by similar produces or services, customers or clients or geographic regiosn
divisional