Mgmt Ch.8 Exam #2

Functions of organizational culture

Facilitates collective commitment. Promotes social-system stability. Gives members an organizational identity. Shapes behaviors by helping employees make sense of their surroundings.

When a non-profit educational institution groups people by work specialty such as Faculty or Administration this is called a(n) _____structure

Functional

What kind of information in the organizational chart shows who reports to whom

Vertical hierarchy

Organization Chart

a box and lines illustration showing the formal lines of authority and the organizations official positions or work specializations

Modular structure

a firm assembles product chunks, or modules, provided by outside contractors

Vertical Hierarchy

a glance up and down an organization chart, the chain of command. Official communication network

Hero

a person who accomplishments embody the values of the organization

hierarchy of authority

aka chain of command, a control mechanism for making sure the right people do the right things at the right time

Division of Labor

aka work specialization, the arrangement of having discrete parts of a task done by different people

Symbol

an object, act, quality or event that conveys meaning to others

Matrix Structure

an organization combines functional and divisional chains of command in a grid so that there are 2 command structures- vertical and horizontal

Fit Perspective

asssumes that an organizations culture must align or fit, with its business or strategic context

Adaptive perspective

assumes that most effective cultures help organizations anticipate and adapt to environmental changes

_______ refers to the rights inherent in a managerial position to make decisions, give orders and utilize resources

authority

Organic organization

authority is decentralized, there are fewer rules and procedures and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks.

the approach to organizational structure design that says a mangers actions should vary according to the individual and environmental situation is called the _______ design

contingency

In the common elements of organizations, the common purpose is realized through______ which enables the efforts of individuals to combine in an organization-wide effort.

coordinated effort

For-Profit Organizations

formed to make money by offering products or services

A _____ divisional structure groups activities around defined regional locations

geographic

Geographic divisions

group activities around defined regional locations

Product divisions

group activities around similar products or services

organization with a simple structure

has authority centralized in a single person, a flat hierarchy, few rules and low work specialization

Staff personell

have authority functions; they provide advice, recommendations, and research to line managers

Line managers

have authority to make decisions and usually have people reporting to them

Enrique is a person everyone in the office looks to for guidance because his success with customers embodies the values of the organization. Enrique is a ______

hero

In a _____ design, teams are used to improve collaboration and work within an organization

horizontal

The information of an organizational chart that shows different jobs or work assignments is called

horizontal specialization

Centralized Authority

important decisions are made by higher-level managers

Decentralized Authority

important decisions are made by middle-level and supervisory level managers

Organizational Structure

is a formal system of task and reporting relationships that coordinates and motivate an organizations members so that they can work together to achieve the organizations goals

Organizational Culture (sometimes called corporate culture)

is a system of shared beliefs and values that develops within an organization and guides the behavior of its members

Managers including the president and vice presidents who have the authority to make decisions are called

line managers

Managers who have some authority to make decisions and usually have employees reporting to them are called ________

line managers

A type of organizational structure, which combines functional and divisional chains of command in a grid so that there are 2 command structures, vertical and horizontal, is called a :

matrix structure

In a _____ structure, a firm assembles product chunks provided by outside contractors

modular

Story

narrative based on true events, which repeated and sometimes embellished upon- to emphasize a particular value

Non Profit Organizationals

offer services to some clients not to make a profit

A box and lines illustration showing the formal lines of authority and the organizations work specialization is called a _____ chart

organization

Divisional structure

people with diverse occupational specialities are put together in formal groups by similar products or services, customers or clients or geographic regions

organizational with a functional structure

people with similar occupational specialities are put together in formal groups

Span of control or span of management

refers to the number of people reporting directly to a given manager

The obligation one has to perform the assigned tasks is called

responsibility

The type of organizational structure whereby an organization has authority centralized in a single person, as well as a flat hierarchy, few rules and low work specialization is called a:

simple structure

Employees that provides advice and recommendations to line managers, such as specialists providing legal counsel are called ______ personnel

staff

Horziontal design

teams or workgroups, either temporary or permanent are used to improve collaboration

Customer division

tend to group activities around common customers or clients

What is the definition of a ritual?

the activities and ceremonies planned and unplanned that celebrate important occasions and accomplishments in the life of an organization

Rites and Rituals

the activities, ceremonies, planned and unplanned that celebrates important occasions and accomplishments in the organizations life

Coordinated Effort

the coordination of individual efforts into a group or organization wide effort

Horizontal specialization

the different jobs or work specialization

responsibility

the obligation you have to perform the tasks assigned to you

Delegation

the process of assigning managerial authority and responsibility to managers and employees lower in the hierarchy

Common purpose

unifies employees or members and gives everyone an understanding of the organizations reason for being

Mutual-benefit organizations

voluntary collective whose purpose is to advance members interests

Contingency approach

emphasizes that a managers approach should vary according to- that is be contingent on- the individual and environmental situation.

Strengths perspective

Assumes that the strength of a corporate culture is related to a firms long-term financial performance

Rank the 4 stages of life of an organization in the correct order from the beginning stage at the top to the last stage at the bottom t

Birth stage, Youth stage, midlife stage, maturity stage

Edgar Schien's 4 common elements

Common Purpose Coordinated Effort Division of Labor Hierarchy of authority

A system of shared beliefs and values that develops within an organization and guides the behavior of its members is called organizational__________

Culture

An organization where authority is centralized, tasks and rules are clearly specifed and employees are closely supervised is called

Mechanistic

4 Functions of organizational culture

Organizational Identity, Collective Commitment, Social System Stability, Sense-making device

What formal system serves to motivate an organizations members so that they can work together to achieve the company objectives

Organizational Structure

The number of people reporting directly to a given manager is called

Span of control

A narrative about why an organization was created to fulfill needs in the community is an example of a ______ used to transmit culture

Story

In an organization _____ convey its most important values. Examples include a medal given to the store with the highest customer satisfaction ratio or a trophy to the team with the highest revenue increase

Symbols

the 7 types of organizational structures are:

Team based Simple Divisional Modular

A control mechanism for making sure the right people do the right things at the right time is called hierarchy of authority or _________

chain of command

In the common elements of organizations, ______ unifies employees or members and gives everyone an understanding of the organizations reason for being.

common purpose

_______ is a concept that refers to the process of assigning managerial authority and responsibility to managers and employees lower in the hierarchy

delegation

What is the term for the arrangement of having discrete parts of a task done by different people ( ie. the work is divided into particular tasks assigned to particular workers)?

division of labor

What is the term for the arrangement of having discrete parts of a task done by different people, the work is divided into particular tasks assigned to particular workers

division of labor

In a _____ structure, people with diverse occupational specialities are put together in formal groups by similar produces or services, customers or clients or geographic regiosn

divisional