MGMT: exam one

describe the four management functions

Planning- defining goals for the future performance and determine how to attain them organizing- involves assigning tasks, grouping tasks into departments, and allocating resources across the organization leading- the use of influence to motivate employees to attain organizational goals controlling- monitoring employees' activities, keeping the organization on track toward meeting its goal and making corrections and necessary

the planning process starts with.... a. a formal mission that defines the organizations purpose b. tactical planning c. strategic planning d. operational planning e. controlling performance

a. formal mission that defines the organizations purpose

which of the following skills if the managers ability to work with ad through other people and to work effectively as a group member? a. human b. conceptual c. technical d. intellectual e. planning

a. human

which of the following uses mathematics, statistical techniques and computer technology to facilitate management decision making. particularly for complex problems? a. quants b. management science c. scientific management d. administrative principles approach e. bureaucratic

b. management science

any group within or outside the organization that has some type of investment or interest in the organizations performance is called... a. a supplier b. an international customer c. a stakeholder d. OPEC e. a trade association

c. a stakeholder

which dimension of the eternal environment represents events originating in foreign countries as well as oppurtunities for American companies in other countries? a. national dimension b. global dimension c. international dimension c. logical dimension e. regional dimension

c. international dimension

a long term time frame is most closely associated with... a. operational plans b. tactical plans c. strategic plans d. mission plans e. tactical goals

c. strategic plan

the promotion to first-line manager took place just six weeks ago for Caleb miller. he was well qualified for the promotion, but the new job still required a lot of training. one of the challenges has been to coordinate the production of his team with the needs of the sales department and with the availability of raw materials from his suppliers. setting priorities and developing schedules to accomplish the work is a part of Calebs job that he has really enjoyed the challenged to maintain high rapport and to build a strong team with his employees have already brought him a lot of job satisfaction. in reflecting on the last six weeks, Caleb concludes that he is very happy about his new job. the managerial skill that is the least important at calebs middle-level management position is.... a. conceptual b. human c. technical d. marketing

c. technical

what is corporate social responsibility

corporate social responsibility is managements obligation to make choices and tae actions that will enhance the welfare and interests of society as well as the organizations

symbols, stories, and heroes are important because they... a. entertain executive-level management b. address the concerns of government c. acquaint customers to the organization d. communicate to significant values of an organization e. give employees something to talk about

d. communicate the significant values of an organization

managing business operations in more than one country is known as... a. a partnership b. outsourcing c. a sociocultural challenge d. international management e. exporting

d. international management

which of the following is an individual who must make an ethical choice in an organization? a. symbolic leader b. obstructive manager c. defense individual d. moral agent e. authoritarian manager

d. moral agent

todays companies compete in a... a. gratingly domestic culture b. low-context culture c. high-context culture d. joint economy e. borderless world

e. borderless world

what is global outsourcing? give an example using global outsourcing.

engaging in the international division of labor so that manufacturing can be done in countries with the cheapest sources of labor and supplies. Netgear, a Santa Clara, California-based company, makes networking equipment that is designed and marketed in the US, engineers in Taiwan, and manufactured in China, helping the small company take advantage of the efficiencies it can gain in three different countries

the early study of management as we know it today began with what is now called the technology- driven workplace

false

the term "top of the pyramid" refers to the more then 4 billion people who can earn the least, as defined by per capita income

false

list the six dimensions of the general environment

international, technological, sociocultural, economic, legal-political, and natural

list three examples of primary stakeholders

investors, shareholders, employees, customers, and suppliers are all examples of primary stakeholders

list the five characteristics of effective goals

should be specific and measurable, cover key result areas, be challenging but realistic, have defined time period, and be linked rewards

describe what implicit communication means

that people send and receive unspoken cues, such as tone of voice or body language, in addition to the explicit spoken words wen talking with others

customers are the people and organizations in the environment who acquire goods or services from the organization

true

for goals to be effective, they should be challenging but realistic

true

organizations within the same industry often reveal similar cultural characteristics because they are operating in similar environments

true

scientific management evolved with the use of precise procedures in place of tradition ad rules of thumb

true

seeking cheaper sources of materials or labor offshore is called offshoring

true

tactical plans are designed to help execute the major strategic plans and to accomplish a specific part of the company's strategy

true

the moral agent is an individual who must make an ethical choice in an organization.

true

the right of free consent, the right to privacy, and the right of freedom of speech are rights that should be considered in the moral-rights approach

true

discuss the different levels of culture

visible representations of culture, ceremonies, patterns of behavior, these represent are easily observable. invisible can be found in expressed ideas and values. they can be identified through an analysis of such things as symbols and stories. some values become so deeply embedded in a culture that members are no longer consciously aware of them.