MGMT FINAL

34) ________ involve a country's infrastructure, such as roads, telecommunications, air links, arable land, deep water harbors, mineral resources, forests, and climate.

Physical forces

The term manager refers to anyone who ________.

Plans, controls and evaluates. Who has designated responsibilities for carrying out managerial activities.

71) A production supervisor receives a bonus for each day a project is completed ahead of schedule. This is an example of ________.

Positive reinforcement

36) Which of the following is a primary value chain activity?

Primary Value Change activities are that which is directly involved in the creation of a product or service, and distributing it to the customer.

98) Google's purchase of YouTube exemplifies its ________ of the need to enhance its mission of organizing the world's information and making it universally useful and accessible.

Proactive Recognition

16) Which of the following is an example of a reactor firm?

Ramen co using plastic, react when they feel pressuer from people. Doesnt use recycled paper may lose customers who choose another company

58) JEG recently evaluated its manufacturing processes and discovered that the monotonous nature of jobs was contributing to employee dissatisfaction. As manufacturing worked on an assembly-line system, each employee had to repetitively add just a single part to the product. JEG decided to form the employees into teams and have each team assemble a complete product together. This effort by JEG to make the work more interesting for its employees is known as ________.

Reengineering

73) ________ emerges when a member has to fulfill two or more contrasting sets of expectations.

Role Conflict

80) ________ refers to the process of screening out some parts of an intended message because they contradict our beliefs or desires.

SELECTIVE PERCEPTION

85) Groups suffering from groupthink tend to minimize the seriousness of the doubts members raise and put tremendous pressure on them to agree to the group's consensus. This symptom of groupthink is known as ________.

SELF-CENSORSHIP

6) In his capacity as the regional production manager, Mark Brown is required to address the regional heads from across the country in a quarterly meeting organized by his company. At this meeting, Mark presents the detailed production figures of his region and also outlines the changes he plans to implement in order to improve productivity. Mark is playing the role of a ________.

SPOKESPERSON

2)What is the primary legacy of Frederick Taylor?

Scientific Management

48) ________ organizations tend to be slower at making decisions and responding to changes in the business environment. As a result, these organizations tend to be best suited to stable external environments.

"Tall" organizational structures, or "formal" organizations

21) Of the following, ________ is a dimension of a country's distinct institutional environment.

# of airports

41) Ned heads the finance department of a business. At which organizational level is Ned functioning?

...

97) IBF Industries, Inc. is a leading manufacturer and marketer of skin care and solar filters in the United States. The company is a market leader in the U.S., and the demand for its products has been static over the last five quarters. In order to achieve better growth, the management is now planning to develop its business by entering the Canadian market. Which of the following information, if true, would most support the management's decision to develop the market?

...

79)A manager is considering three staff members as possible candidates for a new position. One morning, she asks each of them, in private, whether they might be interested in taking up the post. She also asks them not to discuss the offer with anyone. At a function after work, she is approached by several staff members. They ask her about the new position they have heard about "on the grapevine." What important feature of informal communication channels does this scenario illustrate?

2)infomation flowing through informal channels is often fast moving

95) Which of the following controls the quality, quantity, and characteristics of the inputs into the production process?

PRECONTROL

35) Which of the following would lead to higher profits for an industry?

Few competitors Quality-based competition High entry barriers Few new entrants Few substitutes Many customers Fragmented customers Many suppliers

42) A Gantt chart can help managers devise an action plan in all of the following ways EXCEPT ________.

A Gantt chart allows managers to assess their progress against the plan and potentially make adjustments if needed.

96) Proponents of the balanced scorecard approach to control assert that it ________.

Advocates of this approach argue that historically there has been an "over-focus" on financial ratios and budgetary controls and a corresponding neglect of other important areas of measurement of a company's performance. It is an integrated and "balanced" set of measures for four critical areas of perspectives: financial, customers, internal business, and innovation and learning. Balanced-scorecard proponents argue that financial perspective approaches primarily pay attention to the past and that the other three categories are much more future oriented.

37) ________ strategies focus on the operations of each function and their contribution to help the firm achieve a competitive advantage.

BUSINESS LEVEL

70) A call center manager hopes to improve the performance of her staff by decreasing the average time spent on a call. First, she sets up a performance board where the average length of a call for the previous week is posted and compared to the average call length for the preceding four weeks. Then, she encourages the staff to reduce the average. According to goal-setting theory, how could she improve this scheme?

Choose an answer related to making the scheme more challenging, as well as making the goal more specific.

43) A manager at a local bookstore is about to allocate extra floor space to an espresso counter when a new coffee shop opens next door. He stops implementation of his plan and instead looks into opening a juice bar. This an example of which of the following?

Contingency plan, making real-time adjustments

3) As the regional manager of an accounting firm, Ruth is often required to attend ceremonial activities like attending a social function on behalf of the company or presiding at a farewell dinner of a departing employee. Which of the following is similar to the given scenario?

Figurehead role

4) Which of the following roles is an interpersonal role?

Figurehead role, leadership role, or liason role

7) According to Mintzberg's theory of managerial functions, ________ roles include acting as an entrepreneur, a disturbance handler, a resource allocator, and a negotiator.

DECISIONAL

8) Jessica and Alex have been unable a decide who should do the team's work scheduling for the next one month, a task that is both complex and time consuming. As their manager, Melanie intervenes and tells them to jointly draw up the next month's production schedule. Melanie is playing the role of a ________.

DISTURBANCE HANDLER

99) The line managers at Harmony Corp. believe that the introduction of the customer care hotline facility has been a huge mistake. They are overwhelmed by the number of complaints that come in each day, most of which are due to faulty usage and not faulty products. The top executives at Harmony believe that the hotline will prove its worth over time. What inference can be drawn from this scenario?

Data has been collected to evaluate the outcomes of the change from adding the hotline facility. However, the outcomes need to be compared against the goals and standards, set in advance of the change. ??? 437-8

50) Pfizer, a pharmaceutical company, operates in over 40 countries around the world, and many of the larger-country units enjoy considerable freedom and autonomy. Thus, it can be said that Pfizer exemplifies a(n) ________ mode of decision making.

Decentralized International Organization

91) ________ are achieved when the per-unit allocation of fixed costs and, therefore, the total cost per unit go down as more units are produced.

Economies of scale

46) The sales forecasts for the summer season for LocoPoco, a beverage company, indicated increased demand for its colas. However, the actual sales were 30 percent lower than expected. Which of the following could explain the apparent discrepancy above?

Emergence of substitutes, economic downturn, new competitors in market

67) The three basic categories of needs identified by Alderfer in his ERG theory are ________.

Existence, Relatedness, Growth

24) Which of the following is a characteristic of collectivism?

GROUP MEMBERSHIP

84)Which of the following occurs when agreement among members becomes so dominant that it overrides a realistic appraisal of alternative courses of action?

GROUPTHINK

29) Managing multicultural teams, competing in international markets, and managing international operations all require managers to develop a ________.

Global mind set

83) Which of the following statements is true about individual and group decision making?

Groups can accumulate more knowledge and facts Groups have broader perspective & more alternatives Individuals who participate in group decisions are more satisfied and supportive Groups work slower than individuals Groups are dominated by one individual or clique

72) Groups composed of individuals who are very dissimilar to each other are known as ________.

Heterogeneous

10) ________ are important at all levels of the management, and a lack of these skills will usually limit managerial advancement, even when other skills exist.

INTERPERSONAL SKILLS

75) High levels of group cohesion ________.

Increased quality and quantity of group interactions Strengthened adherence to group norms Increased effectiveness in achieving group goals Augmented individual satisfaction with group membership NEG: Counterproductive norms may be emphasized Useful or creative ideas may be ignored if they deviate from established norms or values Increased probability of developing groupthink Potential decrease in intergroup cooperation

23) ________ is the extent to which people's identities are self-oriented and people are expected to take care of themselves and their immediate families.

Individualism

78) A(n) ________ is a communication route that the organization doesn't prespecify but that develops through the interpersonal activities of employees.

Informal communication channel

90) Production of Sliver's latest small car, the Beetle, has been a dramatic improvement compared to its previous product, Quiver. The production target of 2,000 Beetle cars per day has been reached only within 10 weeks since the launch date, which was less than the time they needed for Quiver. Which of the following, if true, would suggest that Sliver adopted a JIT strategy for the Beetle?

Just-in-time system is an inventory management and control system whose objective is to reduce waste throughout the production and delivery of a product or service. The objective is to produce the product or service only as needed with only the necessary materials, equipment, and employee time that will add value to the product or service. Benefits of JIT include: - Reduce inventory levels to only the parts or supplies that are need at the time and, thus, lowering the holding or carrying cost of inventory - Improving productivity and quality by reducing labor and equipment time - Increasing customer satisfaction by decreasing the time required to make and deliver the product or service Possible outcomes from JIT include: decrease in defects, decrease in the number of days of inventory on hand, and a decrease in employee turnover

5) The ________ role emphasizes a manager's contacts with those outside the formal chain of command.

LIASON

63) Which of the following situations can be seen as an application of leader-member exchange (LMX) theory?

LMX theory: a belief proposing that leaders develop different levels of relationships with different subordinates and that the quality of these individual relationships affects the subordinate's behavior.

59) ________ involve(s) the termination of groups of employees because of economic or business reasons.

Layoffs

25) A foreign company can enter a new market via ________ agreements that allow a local firm in the new market to manufacture and distribute the foreign company's product.

Licensing

69) A software engineer believes that if she can complete her current project on time she will get her much awaited promotion to the ranks of a team leader. However, she doubts her capability of completing the project on time. Within the context of expectancy theory, what level of motivation would the engineer have and why?

Low level of motivation because she doesn't have the strong expectation

17) Which of the following best explains the inside-out approach to strategic corporate social responsibility?

Mangers can look inside the company at issues that are more rather than less important as a function of the company's strategy and business activities.

66) To begin motivating an apathetic associate, a manager informally questions her about her satisfaction with her job's ability to provide safety, social interaction, self-respect, and opportunities for growth. What theory of motivation is this manager most likely trying to apply in working with the associate?

Maslows Needs of Heirarchy Theory

88) Sandra, the operations manager of the Zara clothing chain, is informed that the summer line requires certain materials that are not available locally. She recalls having used the same raw materials two summers ago from a niche supplier. Which of the following should she use to solve this issue?

Materials requirement planning

51) A ________ consists of two organizational structures superimposed on each other. As a consequence, one person essentially reports to two bosses.

Matrix model

9) When managers are called upon to make accommodations with other units or other organizations, they are functioning in the ________ role.

NEGOTIATOR

52) SLPL Limited adheres to a strategy that allows managers to focus on core competencies or the activities that are most likely to yield competitive advantage. In doing so, SLPL outsources most of the activities in its value chain to other companies, retaining just a few elements. From the above example, it can be concluded that SLPL has a ________ structure.

Network organizational structure

89) What are stock outs?

Not getting products and services to customers when they want them

18) When managers look at social issues in general terms of the extent to which they are problematic they are following the ________ approach to strategic corporate social responsibility.

OUTSIDE OUT

44) A catering company manager is proposing the purchase of a new van to enable the company to handle more deliveries.She is working on ________.

Setting objectives

49) Ken Langley is a production supervisor in an automobile manufacturing firm. After evaluating Ken's managerial capabilities, some members of the senior management feel that average productivity would improve if more workers are assigned to him. However, some managers are skeptical about Ken's ability to handle more workers. Which of the following statements, if true, would weaken the argument favoring increased span of control?

Span of control: the number of employees reporting to a given supervisor. more formal organizations tend to have a narrower rather than a wide span of control

39) Which of the following business plans has the broadest scope?

Strategic Plans

87) Which of the following is true of TQM?

TQM must be part of the organization's culture in order for a true commitment to quality to be realized TQM emphasizes "quality at the source," that is, quality inspection at all stages of production or service output it encompasses a commitment from employees at all levels to continually strive to make improvements and satisfy customers

82) The ________ focuses on the decision maker as a satisficer.

The Bounded Rationality Model (the administrative model)

45) Based on the available forecasts, a business' sales are expected to drop 20 percent in the current year as compared to the previous year. Which of the following will be a cascading effect of this forecast?

The business will also plan to spend less in expenses to offset the loss in revenue. For example, a construction company will plan to build 1,000 homes instead of 1,500.

11) According to the universal approach to ethical decision making, managers must first determine whether a course of action can apply to all people in all situations, then ask themselves whether ________.

They would want the same rule applied to themselves

74) The product development team at JEG were working together for a year and were very comfortable with an informal style of working. However, the new manager who stepped in preferred to use a more formal style during meetings and team interactions, as this was the way he had always worked. Which of the following is most similar to this situation?

This example relates to the group norms. The new manager is imposing his own norms that the group is not used to. So there's likely to be some form of conflict. So the multiple choice answer should reflect this.

61) An individual's drive refers to a(n)________.

Trait, a high level of energy, effort & persistence in the pursuit of objectives

68) While they agree that satisfaction is a factor in motivation, scholars note that there is little evidence that increasing employee satisfaction actually increases motivation. This has led them to criticize the ________ as being overly simplistic.

Two -factor theory

33) Federal spending pushes the federal deficit up, causing an increase in interest rates. What is the LEAST likely result of this occurrence?

Unemployment

19) A(n) ________ is an employee who discloses illegal or unethical conduct on the part of others in the organization.

Whistleblower

60) Which of the following is a valid observation about organizational leadership?

n interpersonal process that involves attempts to influence other people in attaining organizational goals

86)Which of the following statements is true about the Delphi technique?

a decision-making technique that never allows decision participants to meet face-to-face but identifies a problem and offers solutions using a questionnaire may continue through several iterations until group members' opinions begin to show consensus

93) Which of the following best defines "standard" in relation to establishing control?

a performance target

55) Which of the following is the best definition of a valid selection technique?

a screening process that differentiates those who would be successful in a job from those who would not. Educational background

54) Auto parts manufacturer JEG Inc. has a number of vacancies at lower management levels and wants to fill the positions from within the company itself rather than recruit externally. The company plans to e-mail the job specifications to all employees and post the jobs on the company Web site. Which of the following is a disadvantage of job posting?

a screening process that differentiates those who would be successful in a job from those would not

65) Which of the following is the best example of a leadership substitute?

ability, professionalism, direct feedback, cohesive

30) Nobelle, a chocolatier based in France, produces candy containing exotic ingredients from the rain forests of Brazil. The ingredients are provided by a single supplier who has an exclusive contract with Nobelle. The chocolate manufacturer thus has a great deal of power over the market. This is an example of ________.

competitive advantage

56) ________ skill development programs include a variety of skills and abilities, such as problem solving, decision making, planning, and organizing.

conceptual abilities

38) SockUp is a company that manufactures socks of different sizes, types, and colors for men, women, and children. The company aims at being the lowest-cost provider and charges slightly lower than the market price. This is an example of ________.

cost leadership strategy

94) Department A shows an annual after-tax profit of $400,000 from invested assets of $12 million. Department B shows an annual after-tax profit of $400,000 from invested assets of $8 million. Which unit had the best financial performance?

dept b

20) The Foreign Corrupt Practices Act prohibit payments to ________.

foreign officials, politicians, or candidates for office.

13) From an efficiency perspective, when the manager of a business ________, the self-interests of the owner are best achieved by serving the interests of society.

is also the owner

100) The essence of an organizational development (OD) approach to change is ________.

its emphasis on planned, strategic, long-range efforts focusing on people and their interrelationships in organizations

57) The practice of moving individuals to various types of jobs within the organization at the same level or next-immediate-higher level for periods of time from an hour or two to as long as a year is known as ________.

job rotation

64)What is the central concept of Fiedler's leadership contingency theory?

leadership effectiveness would be contingent on a combination of the type of leader (relative task or person oriented) and the relative degree of favorability of the situation for the leader.

62) Transformational leaders ________.

leadership that motivates followers to ignore self-interests and work for the larger good of the organizaion to achieve significant accomplishments

22) Brian, a senior manager in a logistics firm, has a democratic style of leadership. Brian is very approachable, and employees in his department are free to consult with him at any time. The culture in Brian's department is one of ________.

low power distance

14) Actions that benefit shareholders but harm the other stakeholders would be viewed as ________ from the efficiency perspective but ________ from the social responsibility perspective.

managerially responsible; socially irresponsible

12) ________ is the degree to which people see an issue as an ethical one.

moral intensity

81) Which of the following characteristics is found in a high-context culture?

people pay close attention to the situation and its various elements, Key contextual variables determine appropriate and inappropriate behavior

76) ________ conflict arises when group members possess divergent ideas or approaches to attaining goals.

process conflict

32) ________ are those that lead to new features and capabilities in existing products or to completely new products.

product technology changes

53) Which of the following is a core category of environmental complexity?

products, customers, technology, competitors, suppliers, geography

47) What sort of interdependence exists when two or more groups within a company depend upon one another for inputs?

reciprocal interdependence

26) ________ are cooperative arrangements between two firms in which they agree to share resources to accomplish a mutually desirable goal.

strategic alliance

31) Which of the following is the first step in the strategic management process?

strategic vision

27) ________ is the rapid development of trust in teams with positive and reciprocal communications about the team's task activities.

swift-trust

15) Corporations react to the various pressures and constituencies connected to the topic of social responsibility in different ways. Defenders ________.

tend to fight efforts that they see as resulting in greater restriction and regulation of their ability to maximize profits.

28) Which of the following is a requirement for swift trust?

the manager must have significant cultural knowledge and sensitivity to handle the virtual team

92) Control can be thought of as a causal variable because ________.

the results of control efforts can inform and improve the planning process of the organization

77) Which of the following is most likely to be the content of an upward communication in an organization?

upward communication: messages sent from lower organizational levels to higher levels