MGMT Practice Final #2

Which of the following refers to an effort on the part of the federal government to ensure equal employment for members of protected groups by setting hiring quotas based on the demographics of relevant markets? A) Human resource management B) Right to work C) Affirmative action D) Equal employment opportunity

Affirmative action

Which of the following is a disadvantage of a matrix structure? A) The power struggle between two managers produce conflicting demands on employees. B) Expertise to solve problems is unavailable at the team level. C) Subunits focus on functional goals rather than on organizational objectives. D) A lack of communication develops between functional units.

The power struggle between two managers produce conflicting demands on employees.

__________ is inspirational and arouses extraordinary effort and performance. A) Transactional leadership B) Transformational leadership C) Autocratic leadership D) Task leadership

Transformational leadership

A(n) __________ is oriented toward extreme achievement, impatience, and perfectionism. A) self-monitoring personality B) agreeable personality C) Type A personality D) Type B personality

Type A personality

According to Lewin, which of the following steps prepares a system for change? A) Refreezing B) Unfreezing C) Freezing D) Thawing

Unfreezing

The Title VII of the 1964 Civil Rights Act (CRA) guarantees protection against discrimination based on all of the following categories EXCEPT: A) religion. B) race. C) color. D) age.

age

Susan, a manager at ABC International, focuses on authority and obedience, delegates little, and acts in a unilateral command-and-control fashion. Susan can be described as a(n) __________. A) democratic leader B) human relations leader C) laissez-faire leader D) autocratic leader

autocratic leader

Employment criteria justified by capacity to perform a job are called: A) discriminations. B) affirmative actions. C) bona fide occupational qualifications. D) career planning.

bona fide occupational qualifications.

A strong sense of belonging and connection with one's work and employer is called ___________. A) employee citizenship B) job satisfaction C) employee engagement D) occupational merit

employee engagement

A manager from LMT Corporation allows her employees to do their jobs as they see fit. This scenario illustrates the concept of: A) span of control. B) centralization. C) empowerment. D) organizational design.

empowerment.

The right to employment and advancement without regard to race, sex, color, religion, or national origin is called: A) equal employment opportunity. B) discrimination. C) affirmative action. D) human resource management.

equal employment opportunity.

The ability to influence the behavior of others because of a special knowledge and skills is called __________. A) expert power B) leadership power C) reward power D) legitimate power

expert power

Susan, for the most part, believes that what happens to her is beyond her control. Susan has a(n)__________ locus of control. A) internal B) external C) self-monitoring D) standard

external

A(n) __________ strategy pursues change through formal authority or the use of rewards or punishments. A) rational persuasion B) shared power C) force-coercion D) irrational

force-coercion

Community Bank Inc. currently operates with a functional structure. A lack of communication across functional departments has affected the performance of the employees. This scenario illustrates the concept of: A) matrix structure. B) top-down structure. C) functional chimneys. D) cross-functional team.

functional chimneys.

Maria, the vice-president of operations at Choco Candy, Inc. (CCI), plans to create new divisions of CCI in China, India, and Malaysia. In this scenario, Maria develops a _______ for CCI. A) product structure B) geographical structure C) team structure D) service structure

geographical structure

The leader's decision options in the Vroom-Jago leader-participation model are authority, consultative, and __________. A) individual decisions B) managerial decisions C) group decisions D) adversarial decisions

group decisions

The two groups identified in the LMX (leader-member exchange) theory are: A) task and people. B) functional and reference. C) in-group and out-group. D) classical and behavioral.

in-group and out-group.

At Ink Pens Manufacturing (IPM), there are departments for marketing, engineering, and manufacturing. Which of the following structures does IPM exemplify? A) A matrix structure B) A cross-functional structure C) An informal structure D) A functional structure

A functional structure

Who among the following is least likely to be protected by federal laws that guarantee equal opportunity? A) An applicant from a minority community B) A 40-year-old worker C) A job applicant who drinks D) A pregnant worker

A job applicant who drinks

Jenny, the sales executive in an insurance firm, achieves target sales well before the stipulated time. The company recognizes her performance by awarding her a cash prize. Which of the following compensation plans does this scenario illustrate? A) A merit pay plan B) Gain sharing plan C) A bonus pay plan D) Profit sharing plan

A bonus pay plan

Which of the following characteristics is NOT expected from a "high-Mach" personality? A) Emotional detachment B) Concern for the means over the end C) Exploitation of others D) Manipulation

Concern for the means over the end

The electronic version of the basic retail strategy of selling directly to customers is known as a __________. A) C2B business strategy B) B2C business strategy C) B2G business strategy D) B2B business strategy

B2C business strategy

Which of the following represents a deeper level of organizational culture that consists of the beliefs and values shared by organization members? A) Bureaucratic culture B) Core culture C) Organic culture D) Mechanistic culture

Core culture

____________ is the discomfort that a person feels when attitude and behavior are inconsistent. A) Projection B) Self-serving bias C) Cognitive dissonance D) Selective perception

Cognitive dissonance

Which of the following terms refers to strong feelings directed toward someone or something? A) Perceptions B) Projections C) Emotions D) Moods

Emotions

Identify a primary characteristic of reverse innovation. A) It is a type of business innovation driven by a social conscience. B) It supports sustainability by creating ways to reduce the carbon footprint of an organization or its products. C) It creates products or services that become so widely used that they largely replace prior practices and competitors. D) It takes products and services developed in emerging markets and finds ways to use them elsewhere.

It takes products and services developed in emerging markets and finds ways to use them elsewhere.

Which of the following actions is NOT required for the affirmative action process? A) Hiring people from underrepresented classes, regardless of qualifications B) Survey of the relevant labor market to determine its demographics C) Comparison of the current company workforce with the available labor market D) Analysis of the demographics of the current company workforce

Hiring people from underrepresented classes, regardless of qualifications

Nicole is a manager at N.E.W. Corporation. In order to improve performance, she bends and adjusts the existing ways of performance improvement techniques. Nicole is using what type of change? A) Transactional change B) Incremental change C) Improvisational change D) Transformational change

Incremental change

Which of the following is NOT a Big Five personality trait? A) Agreeableness B) Emotional stability C) Intelligence D) Extraversion

Intelligence

Which of the following statements is NOT true about organizational culture? A) It describes the structure of an organization. B) It is a system of shared beliefs and values. C) It represents the personality of an organization. D) It represents the way of doing things in an organization.

It describes the structure of an organization.

If Toddler Toys Inc. has products that the Boston Consulting Group would identify as dogs, which of the following would be the best strategy for Toddler Toys? A) High growth B) Retrenchment C) Low growth D) No growth

Retrenchment

__________ are things people do to go the extra mile in their work. A) Organizational attitude behaviors B) Organizational dissonance behaviors C) Organizational contagion behaviors D) Organizational citizenship behaviors

Organizational citizenship behaviors

__________ is the extent to which an individual's values, interests, and behaviors are consistent with the culture of an organization. A) Person-job fit B) Person-organization fit C) Recruitment D) Job satisfaction

Person-organization fit

_________ are made up of relationships between organizational members that are unofficial and not specified by the formal structure. A) Strategic organizations B) Vertical organizations C) Shadow organizations D) Formal organizations

Shadow organizations

Which of the following alternate work arrangements involves using information technology to work at home or outside the office? A) Job sharing B) Telecommuting C) Compressed workweeks D) Flexible working hours

Telecommuting

__________ overestimates internal factors and underestimates external factors as influences on someone's behavior. A) Projection B) Selective projection C) The fundamental attribution error D) Impression management

The fundamental attribution error

Operating in successful ways that are difficult to imitate results in __________. A) a strategy B) a strategic intent C) the vertical integration of a company D) a sustainable competitive advantage

a sustainable competitive advantage

Michelle is a manager at MDH Corporation. She tries different approaches to alter the existing pattern of behavior among her employees to adapt to new situations. Michelle would be considered a(n) _______. A) opinion leader B) ethics manager C) status quo manager D) change leader

change leader

A(n) __________ develops special leader-follower relationships and inspires followers in extraordinary ways. A) charismatic leader B) human relations leader C) autocratic leader D) task-oriented leader

charismatic leader

According to Michael Porter, industry attractiveness can be identified based on the five forces that include: A) profitability, market share, workforce quality, innovativeness, and social responsibility. B) cost efficiency, product quality, service quality, workforce quality, and innovativeness. C) differentiation, cost leadership, focused differentiation, focused cost, and integration. D) competitors, new entrants, suppliers, customers, and substitutes.

competitors, new entrants, suppliers, customers, and substitutes.

Mood ________ is the spillover of one's positive or negative moods onto others. A) perception B) projection C) engagement D) contagion

contagion

A special strength of an organization that gives it a competitive advantage can be called a(n) __________. A) unfair advantage B) differential strategy C) core competency D) differential advantage

core competency

According to House's path-goal theory, when job assignments are unclear, __________ helps to clarify task objectives and expected rewards. A) directive leadership B) supportive leadership C) participative leadership D) achievement-oriented leadership

directive leadership

The retrenchment strategy that involves selling off parts of an organization to refocus attention on core business areas is called __________. A) liquidation B) downsizing C) diversification D) divestiture

divestiture

Leadership situations are analyzed in Fiedler's model according to three contingency variables, which are: A) money, competitive dynamics, and regulation. B) leader-member relations, task structure, and position power. C) manager personalities, labor relations, and union activity. D) self-awareness, social awareness, and relationship management.

leader-member relations, task structure, and position power.

When a company closes and sells its assets in order to pay its debts, it is called __________. A) divestiture B) liquidation C) diversification D) restructuring

liquidation

The senior managers of West Corp. do not have private offices or parking spaces. This is an example of the organization's __________. A) corporate policy B) employee training C) performance appraisal D) observable culture

observable culture

Informal structures and interpersonal networks are more likely to be the characteristics of a(n) __________ . A) functional design B) vertical design C) organic design D) bureaucratic design.

organic design

A(n) __________ graphically describes the arrangement of work positions within an organization. A) informal structure B) PERT chart C) organization chart D) business strategy

organization chart

Creating better ways of doing things is called __________. A) product innovation B) process innovation C) creativity D) invention

process innovation

Serving others and helping them use their talents to help organizations benefit society is called __________. A) participative leadership B) ethical leadership C) servant leadership D) transactional leadership

servant leadership

Two companies join together in partnership to pursue an area of mutual interest. This is called a(n) __________. A) acquisition B) downsizing C) strategic alliance D) divestiture

strategic alliance

Microsoft promised to put a computer within an arm's reach of every consumer in the world. This could be considered a statement of __________. A) strategic intent B) strategy C) competitive advantage D) global positioning

strategic intent

In the context of the Hersey-Blanchard situational leadership model, the __________ style works best when followers are unable and unwilling or insecure. A) participating B) delegating C) selling D) telling

telling

If ABC, Inc. is focusing on a major and comprehensive redirection of the company, it is called a(n) ___________ change. A) innovative B) planned C) transformational D) incremental

transformational

While designing an employment test, ensuring that the results are an accurate predictor of future job performance guarantees that the test instrument is __________. A) valid B) reliable C) realistic D) socialized

valid

Orange International is expanding by acquiring suppliers and distributors. This is called growth through __________. A) diversification B) vertical integration C) retrenchment D) globalization

vertical integration

Remote Servicing Inc. (RSI) has a flat organizational structure. In this scenario, managers at RSI would have a __________ span of control. A) tall B) flat C) wide D) narrow

wide

The Equal Employment Opportunity (EEO) Act guarantees all of the following EXCEPT: A) the right to gain/keep employment based upon ability and performance. B) equal pay for men and women. C) protection from discrimination for people over 40. D) zero discrimination in the workplace.

zero discrimination in the workplace.