MGMT Pre-Assessment

____ says that people will be motivated to the extent to which they accept specific, challenging goals and receive feedback that indicates their progress toward goal achievement. A. Goal-setting theory B. Equity theory C. Expectancy theory D. Reward theory E. The theory of instrumentality

A. Goal-setting theory

____ occurs when workers withhold their efforts and fail to perform their share of the work. A. Social loafing B. Self-limiting behavior xC. Stonewalling D. Mental atrophy E. De-forming

A. Social loafing

Coaching is ____. A. a kind of one-on-one communication primarily used by managers to improve an employee's on-the-job performance or behavior B. a kind of one-on-one communication primarily used by managers in exit interviews C. a method commonly used to improve how managers communicate with their subordinates D. a multilevel communication method that is used in place of negative reinforcement E. two-way communication designed to be reciprocally fulfilling

A. a kind of one-on-one communication primarily used by managers to improve an employee's on-the-job performance or behavior

When teams are used properly and in the right settings, work teams can ____. A. do all of these B. dramatically improve company performance C. help organizations respond to specific problems and challenges D. instill a sense of vitality in the workplace that is otherwise difficult to achieve E. increase customer satisfaction and service quality

A. do all of these

Job specialization can result in ____. A. employee boredom B. low absenteeism C. complicated job designs D. high job satisfaction E. high job satisfaction

A. employee boredom

The ____ states that people will be motivated to the extent to which they believe that their efforts will lead to good performance, that good performance will be rewarded, and that they are offered attractive rewards. A. expectancy theory B. theory of motivational instrumentality C. reinforcement theory D. goal-setting theory E. equity theory

A. expectancy theory

Which of the following is a good way to improve procedural justice in organizations? A. Adopting a vertical organization structure B. Giving employees voices in the process C. Educating employees and distributive justice D. Providing a sharp pay increase to employees E. Reducing the salaries of employees

B. Giving employees voices in the process

Which of the following statements about team development is true? A. None of these statements about team development is true. B. The growth stages are forming, norming, and performing. C. Decline will inevitably occur in every team. D. Team performance begins to decline at the de-norming stage. E. Group cohesion is relatively strong at the informing stage.

B. The growth stages are forming, norming, and performing.

____ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs. A. Task significance B. Task identity C. Autonomy D. Skill variety E. Skill feedback

C. Autonomy

___ is the extent to which people consciously understand and agree to goals. A. Goal difficulty B. Goal clarity C. Goal acceptance D. Goal specificity E. Goal congruity

C. Goal acceptance

Managers can motivate employees to increase their efforts by ____. A. satisfying higher-order needs first B. expecting employees' needs to remain stable C. asking employees what their needs are then matching rewards to those needs D. relying on the innate value of extrinsic rewards E. doing all of these

C. asking employees what their needs are then matching rewards to those needs

What is the primary advantage of the structured interview? A. it saves time. B. all applicants are asked the same questions C. its ability to substitute for biodata D. the amount of background information it reveals E. its low costs

C. its ability to substitute for biodata

____ is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there. A. Acculturation B. Cultural advantage C. Cultural proaction D. Diversity E. Affirmative differentiation

D. Diversity

___ is the process of changing behavior by changing the consequences that follow behavior. A. Valence manipulation B. Consequential modification C. Expectancy feedback D. Reinforcement E. Behavioral substantiation

D. Reinforcement

Which of the following is an example of an intrinsic reward? A. a contest prize B. a trophy C. a sense of achievement D. a bonus E. all of these

D. a bonus

The term ____ refers to the degree to which someone is organized, hard-working, responsible, persevering, thorough, and achievement-oriented. A. locus of control B. emotional stability C. agreeableness D. conscientiousness E. empathetic

D. conscientiousness

Feedback is more likely to be destructive than constructive when it is ____. A. immediate B. problem-oriented C. focused on specific behaviors D. judgmental E. influenced by situational contexts

D. judgmental

In equity theory, ____ are others with whom people compare themselves to determine if they have been treated fairly. A. mentors B. reinforcers C. liaisons D. referents E. valence bearers

D. referents

____ is leadership that creates a positive image of the future that motivates organizational members and provides direction for future planning and goal setting. A. Leadership empowerment B. Supportive leadership C. Transactional leadership D. Achievement-oriented leadership E. Transformational leadership

E. Transformational leadership

A ____ is a purposeful, systematic process for collecting information on the important work-related aspects of a job. A. job validation B. job description C. task evaluation D. job specification E. job analysis

E. job analysis