MGMT Previous Test Questions

What is social responsibility?

A business' obligation to pursue policies, make decisions, and take actions that benefit society

_____ involves deciding who your competitors are, anticipating competitors moves, and determining competitors strength and weaknesses

A competitive analysis

According to the text, which of the following is a pitfall of planning?

A false sense of certainty based on faulty assumptions

Which of the following is a mechanism used to examine external threats and opportunities facing a firm as well as its internal strengths and weaknesses

A situational analysis

Which of the following companies is most likely operating in a dynamic environment?

A video game manufacturer

Managers often prefer to use business confidence indices _____.

AS predictors of future economic activity when making a business decisions

Which of the following is an objective of ethics training?

Achieve all of these

Which of the following factors should be considered when choosing an office/manufacturing location in the Brazilian market for a US company that operates cinemas and wants to open a chain of movie theaters there?

All of these

Which of the following is a component of a creative work environment that encourages creativity?

All of these

Which of the following would be an example of a visible artifact for an organization that is merging with a large international firm?

All of these

The first selection device most job applicants encounter when they seek a job are ____

Application forms and resumes

_____ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs

Autonomy

A _____ is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers, and co-workers as well as the employees themselves

360 degree feedback

Which of the following team sizes usually provides the best performance?

6 to 9

The ______ is a portfolio strategy that managers use to categorize their corporation's businesses by growth rate and relative market share. This strategy helps them to decide how to invest corporate funds

BCG Matrix

The fact that a 98 pound candidate is not hired as a dock worker to move 60-pound boxes of produce is legal as a result of ____

Bona fide occupational qualifications (BFOQs)

Planning works best when the goals and action plans at the ____ of the organization support the goals and actions plans at the _____ of the organization

Bottom and middle; top

Organizational authority is traditionally characterized by ____

Chain of command

When the Chicago-based Club Aluminum Company was facing bankruptcy, one of the changes its new CEO made was to create a(n) ______ for all employees to follow in their business and professional lives. It read, "Of the things we think, say, and do: (1) Is it the truth? (2) Is it fair to all concerned? (3) Will it build goodwill and better friendships? (4) Will it be beneficial to all concerned?"

Code of ethics

Which of the following methods for managing resistance to change should only be used as a last resort or under crisis conditions?

Coercion

Affirmative Actions programs are typically designed to ____

Compensate for past discrimination

The term ____ refers to both the financial and non financial rewards organizations give employees in exchange for their work

Compensation

The term _____ refers to the overall organizational strategy that addresses the question "what business or businesses are we in or should we be in?"

Corporate-level strategy

An organization engaged in _____ its work team members is training them in how to do all or most of the jobs performed by the other team members

Cross training

A manufacturer of acrylic latex gloves sells to medical laboratories, to factories where employees handle chemicals, to companies that manufacture micro-tech equipment, and to cleaning services. Because it is organized to better satisfy the needs of each of its four target markets, the manufacturer uses____ departmentalization

Customer

______ is the process of choosing a solution available alternatives

Decision making

_____ involves assigning direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible

Delegation of authority

The _____ is a decision making method in which a panel of experts responds to questions and to each other until an agreement is reached on how a specific issue should be handled

Delphi Technique

_______ is a general term that refers to subdividing work and workers into separate organizational units that are responsible for completing particular tasks

Departmentalization

The ______ approach to decision-making is a method in which an individual or a subgroup is assigned the role of a critic

Devils advocacy

_____ is a method of investment in which a company builds a new business or buys an existing business in a foreign country

Direct foreign investment

A manufacturer of suntan lotion could set a(n) ______ goal to increase revenues by 8 percent over the next five years and a(n) ______ goal to increase sales next Junes in the Miami Beach area by 3 percent

Distal; proximal

_____ is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there

Diversity

To encourage more ethical decision making in an organization, its managers should _______?

Do all of these

To make sure that people with disabilities have the same opportunities as everyone else, organizations can _____

Do all of these

As a member of a typical traditional work group, Joshua should expect to be a responsible for _____

Doing what he is told to do

One of the benefits of planning is how it______

Encourages people to engage in behaviors directly related to goal accomplishment

The first step managers use to make sense of their changing environments is _____

Environmental scanning

Which of the following statements about ethics is true?

Ethics is the set of moral principles or values that defines right and wrong for a person or group

The positioning strategies identified by Michael Porter are _____?

Focus, cost leadership, and differentiation

____ are both examples of cooperative contracts

Franchising and licensing

______ departmentalization is defined as organizing work and workers into separate units responsible for particular business functions or areas of expertise

Functional

____ is a compensation system in which companies share the financial value of performance gains such as productivity, cost savings, or quality with their workers

Gainsharing

What are the two types of external organizational environments?

General and the specific

When AT&T hired a female as its president, it was evidence that AT&T does not have a(n) ____ to prevent women from rising to leadership positions

Glass Ceiling

Which of the following is NOT one of the components of creative work environments?

Group compensation

A company facing a simple environment would _____.

Have a few external factors in the environment that affect it

According to Hofstede, when people in a culture are oriented to the present and seek immediate gratification, that culture is described as _____

Having a short term orientation

The fastest-growing population group in the United States is _____

Hispanic Americans

Typically the most important factor in the relationship between companies and their suppliers is ______

How dependent they are on each other

______ is the process of finding, developing, and keeping the right people for the company

Human resource management

A _____ is a purposeful, systematic process for collecting information on the important work-related aspects of a job

Job analysis

An organization that has increased the number of different tasks that a worker performs within one particular job has engaged in _____

Job enlargement

Which of the following is an internal recruiting method?

Job posting

The Ryerson University Library is organized in a hierarchy with six unit heads reporting to a chief librarian. Within these units are fifteen librarians and forty-seven full time library staff. One of the tools used in the organizational development of the library was to systematically move employees from one job to another to give them an opportunity to learn and use different skills. The Ryerson University Library used _____

Job rotation

A ______ is a strategic alliance in which two existing companies collaborate to forma third, independent company

Joint venture

Which of the following is NOT a step in the management by objectives (MBO) process?

Jointly develop operational plans

Technology is the ______ used to transform inputs (raw materials, information, etc.) into outputs (products or services).

Knowledge, tools, and techniques

An expatriate is someone who _____

Lives and works outside of his or her own country

The signing of the _____ created a regional trading zone in Europe

Maastricht Treaty

The last step in effective planning is to ______

Maintain flexibility in planning

Of all types of departmentalization, ______ departmentalization requires the highest level of management skill for successful implementation

Matrix

According to the SMART guidelines, goals should be ______

Measurable

Nestle is a company headquartered in Switzerland with manufacturing plants in Columbia, Australia, Canada, Egypt, Kenya, and more than 90 other nations. Nestle is an example of a _____

Multinational corporation

____ are informally agreed-on standards that regulate team behavior

Norms

Budgets are an example of _____ planning

Operational

_____ is the collection of activities that transform inputs into outputs that customer's value

Organizational process

Which of the following provides employment counseling services for employees faced with downsizing?

Outplacement services

A team has finally matured into a fully-functioning team at the ____ stage of development

Performing

____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other

Personality

______ integrity tests indirectly estimate employee honesty by measuring psychological traits

Personality based

The three stages of moral development identified by Kohlberg are _______

Pre conventional level, conventional level, and post conventional level

______ are standing plans that indicate the specific steps that should be taken in response to a particular event

Procedures

_____ is a tactic in which an advocacy group actively tries to convince consumers not to purchase a company product or service

Product boycott

Many orthopedic parts are almost identical in size and shape. Stryker Howmedica Osteonics in New Jersey used a semi-autonomous work group to develop Product Recognition Technology that makes sure parts are identified correctly and orders are filled correctly. This group would be classified as a(n) ______

Project team

Which of the following kinds of team is always temporary?

Project team

According to the ______ theory, companies go through long, simple periods of environmental stability, followed by short, complex periods of dynamic, fundamental environmental change, finishing with a return to environmental stability

Punctuated equilibrium theory

To protect its farmers, Japan put limitations on the amount of mushrooms and leeks that could be imported into Japan from China. This limitation is an example of a(n) _____

Quota

An organization which is a _______ in terms of its adaptive strategy would NOT follow a consistent strategy

Reactor

____ is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed

Reengineering

_____ forces support the status quo

Resistance

_____ are the assets, capabilities, processes, information, and knowledge than an organization uses to improve its effectiveness and efficiency, to create and sustain competitive advantage, and to fulfill a need or solve a problem

Resources

The purpose of a ______ strategy is to run around very poor company performance by shrinking the size or scope of the business

Retrenchment

Which of the following jobs would be most likely to require someone who has high degree of extraversion?

Salesperson

Which of the following is NOT one of the rules for effective brainstorming?

Select an open-minded group leader

______ is the process of gathering information about job applicants to decide who should be offered a job

Selection

_____ occurs when workers withhold their efforts and fail to perform their share of the work

Social loafing

_____ is the process of solving problems by consistently applying the same rules, procedures, and processes

Standardization

Top management is responsible for developing long-term ____ that make clear how the company will serve customers and position itself against competitors in the next two to five years

Strategic plans

The ____ interview uses only standardized, job-related interview questions that are prepared ahead of time and asked of all candidates

Structured

To make sure that people of all racial and ethnic backgrounds have the same opportunities, companies should ____

Survey Employees about their perceptions and satisfaction

Which of the following is NOT one of the characteristics of SMART goals?

Synergistic

In 2000, the United states imposed a tax on all still imports in an effort to protect about 5,000 jobs. This tax is an example of a(n) _______

Tariff

The two general kinds of trade barriers are ____

Tariff barriers and nontariff barriers

______ is the knowledge, tools, and techniques used to transform inputs into outputs

Technology

Global business is defined as ______

The buying and selling of goods and services to people from different countries

______ is a primary source of organizational culture

The company founders

_____ means providing opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance

Training

Which of the following countries has the largest direct foreign investment in the United States?

United Kingdom

A(n) _____ is defined as a team composed of geographically and/or organizationally dispersed coworkers who use telecommunications and information technologies to accomplish an organizational task

Virtual team

Organizations use behavioral addition, behavioral substitution, and ______ to change their organizational culture

Visible artifacts

In May 2005, US Attorney Michael J Sullivan announced that United States had settled civil claims arising out of a suit that alleged Oracle Corporation had violated the False Claims Act in connection with the billing the federal government for software training services. The US government learned about the overcharging from a former Oracle vice president. The vice president acted as a(n) _____

Whistleblower

According to the text, a(n) ______ is a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes

Work team

Which of the following is an external recruiting method?

advertising

The first step in the strategy-making process is to ______

assess the need for strategic change

In the typical S-curve pattern of innovation, increased effort (i.e..money research and development) brings only small improvements in technological performance when performance limits of the technology are reached ______

at the end of the cycle

Why is it often difficult for an employee to assume the role of whistleblower

because employees fear that they will be punished

A(n) _____ is the individual who is formally in charge of guiding a change effort

change agent

Planning is ultimately based upon_____

choosing a goal and developing a method or strategy to achieve that goal

_____ are workplace cultures in which workers perceive that new ideas are welcomes, valued, and encouraged

creative work environments

The social responsiveness strategy that could be considered essentially a public relations approach is the _____ strategy

defensive

______ are the expectations that a company will voluntarily serve a social role beyond its economic, legal, and ethical responsibilities

discretionary responsibilities

The _____ model holds that the only social responsibility that businesses have is to maximize profit

economic

When resistance to change is based on insufficient. incorrect, or misleading information, mangers should use _____ as an approach to manage resistance

education and communication

_____ occurs when a company sells domestically produced products to costumers in foreign countries

exporting

Organizational _______ is the successful implementation of creative ideas in organization

innovation

Decentralization _____

leads to faster decision making and more satisfied customers and employees

Rain wood, which is used to make pool cues and pictures frames, was declared an endangered species and its export is regulated by the government of Indonesia. In spite of attempts to control the sale of the wood, it is still being carried across Indonesia's national borders and sold in Malaysia where government officials pretend the wood was legally acquired. Companies that buy the illegally-acquired wood in Malaysia are ignoring their _____ responsibility to society

legal

Sodima is a French cooperative that owns the name, the trade secrets, and the patents on Yoplait yogurt. General Mills pays Sodima for the right to sell Yoplait yogurt in the United States. This is an example of _____

licensing

In terms of the chain of command, ____ authority is the right to command immediate subordinates, while _____ authority is the right to advise but not command others who are not subordinates

line; staff

Who is primarily responsible for developing operational plans?

lower-level managers

With _____ departmentalization, most employees report to two bosses

matrix

One of the reasons items manufactured in Southeast Asia are imported into the United States less expensively is that workers are paid a small amount of money for each item produced. The manufacturers operating in Southeast Asia used what type of pay plan?

piecework

Fear of a lawsuit prevents many employers from giving totally honest recommendations to former employees. This reflects a change in the _____ component of the general environment.

political/legal

The two general categories of stakeholders are ______ stakeholders and _______ stakeholders

primary; secondary

Hallmark has four departments. These departments are (1) flowers and gifts, (2) cards and e-cards, (3) hallmark collectibles, and (4) photo albums and scrapbooks. Hallmark uses _____ departmentalization

product

Two homebuilders are building homes in nearby subdivisions. One is offering 2,500 square foot homes with two acre yards, The other is offering a similarly sized house with quarter acre yards. The builder offering the smaller lots cannot keep up with demand. The builder offering the large lots has several unsold houses. The builder with the larger lots could use ____ to determine why his homes are not selling

reactive customer monitoring

The highest level to team autonomy is found in ____

self-designing teams

When a CEO opened the nationwide sales force meeting with a crude sexually explicit joke it was an examples of ______

sexual harrassment

The purchase of new technologies to replace older ones is an example of _______

technological substitution

The three steps in the basic process of managing organizational change outlined by Kurt Lewin are _____

unfreezing, change intervention, and refreezing