MGMT Previous Test Questions
What is social responsibility?
A business' obligation to pursue policies, make decisions, and take actions that benefit society
_____ involves deciding who your competitors are, anticipating competitors moves, and determining competitors strength and weaknesses
A competitive analysis
According to the text, which of the following is a pitfall of planning?
A false sense of certainty based on faulty assumptions
Which of the following is a mechanism used to examine external threats and opportunities facing a firm as well as its internal strengths and weaknesses
A situational analysis
Which of the following companies is most likely operating in a dynamic environment?
A video game manufacturer
Managers often prefer to use business confidence indices _____.
AS predictors of future economic activity when making a business decisions
Which of the following is an objective of ethics training?
Achieve all of these
Which of the following factors should be considered when choosing an office/manufacturing location in the Brazilian market for a US company that operates cinemas and wants to open a chain of movie theaters there?
All of these
Which of the following is a component of a creative work environment that encourages creativity?
All of these
Which of the following would be an example of a visible artifact for an organization that is merging with a large international firm?
All of these
The first selection device most job applicants encounter when they seek a job are ____
Application forms and resumes
_____ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs
Autonomy
A _____ is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers, and co-workers as well as the employees themselves
360 degree feedback
Which of the following team sizes usually provides the best performance?
6 to 9
The ______ is a portfolio strategy that managers use to categorize their corporation's businesses by growth rate and relative market share. This strategy helps them to decide how to invest corporate funds
BCG Matrix
The fact that a 98 pound candidate is not hired as a dock worker to move 60-pound boxes of produce is legal as a result of ____
Bona fide occupational qualifications (BFOQs)
Planning works best when the goals and action plans at the ____ of the organization support the goals and actions plans at the _____ of the organization
Bottom and middle; top
Organizational authority is traditionally characterized by ____
Chain of command
When the Chicago-based Club Aluminum Company was facing bankruptcy, one of the changes its new CEO made was to create a(n) ______ for all employees to follow in their business and professional lives. It read, "Of the things we think, say, and do: (1) Is it the truth? (2) Is it fair to all concerned? (3) Will it build goodwill and better friendships? (4) Will it be beneficial to all concerned?"
Code of ethics
Which of the following methods for managing resistance to change should only be used as a last resort or under crisis conditions?
Coercion
Affirmative Actions programs are typically designed to ____
Compensate for past discrimination
The term ____ refers to both the financial and non financial rewards organizations give employees in exchange for their work
Compensation
The term _____ refers to the overall organizational strategy that addresses the question "what business or businesses are we in or should we be in?"
Corporate-level strategy
An organization engaged in _____ its work team members is training them in how to do all or most of the jobs performed by the other team members
Cross training
A manufacturer of acrylic latex gloves sells to medical laboratories, to factories where employees handle chemicals, to companies that manufacture micro-tech equipment, and to cleaning services. Because it is organized to better satisfy the needs of each of its four target markets, the manufacturer uses____ departmentalization
Customer
______ is the process of choosing a solution available alternatives
Decision making
_____ involves assigning direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible
Delegation of authority
The _____ is a decision making method in which a panel of experts responds to questions and to each other until an agreement is reached on how a specific issue should be handled
Delphi Technique
_______ is a general term that refers to subdividing work and workers into separate organizational units that are responsible for completing particular tasks
Departmentalization
The ______ approach to decision-making is a method in which an individual or a subgroup is assigned the role of a critic
Devils advocacy
_____ is a method of investment in which a company builds a new business or buys an existing business in a foreign country
Direct foreign investment
A manufacturer of suntan lotion could set a(n) ______ goal to increase revenues by 8 percent over the next five years and a(n) ______ goal to increase sales next Junes in the Miami Beach area by 3 percent
Distal; proximal
_____ is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there
Diversity
To encourage more ethical decision making in an organization, its managers should _______?
Do all of these
To make sure that people with disabilities have the same opportunities as everyone else, organizations can _____
Do all of these
As a member of a typical traditional work group, Joshua should expect to be a responsible for _____
Doing what he is told to do
One of the benefits of planning is how it______
Encourages people to engage in behaviors directly related to goal accomplishment
The first step managers use to make sense of their changing environments is _____
Environmental scanning
Which of the following statements about ethics is true?
Ethics is the set of moral principles or values that defines right and wrong for a person or group
The positioning strategies identified by Michael Porter are _____?
Focus, cost leadership, and differentiation
____ are both examples of cooperative contracts
Franchising and licensing
______ departmentalization is defined as organizing work and workers into separate units responsible for particular business functions or areas of expertise
Functional
____ is a compensation system in which companies share the financial value of performance gains such as productivity, cost savings, or quality with their workers
Gainsharing
What are the two types of external organizational environments?
General and the specific
When AT&T hired a female as its president, it was evidence that AT&T does not have a(n) ____ to prevent women from rising to leadership positions
Glass Ceiling
Which of the following is NOT one of the components of creative work environments?
Group compensation
A company facing a simple environment would _____.
Have a few external factors in the environment that affect it
According to Hofstede, when people in a culture are oriented to the present and seek immediate gratification, that culture is described as _____
Having a short term orientation
The fastest-growing population group in the United States is _____
Hispanic Americans
Typically the most important factor in the relationship between companies and their suppliers is ______
How dependent they are on each other
______ is the process of finding, developing, and keeping the right people for the company
Human resource management
A _____ is a purposeful, systematic process for collecting information on the important work-related aspects of a job
Job analysis
An organization that has increased the number of different tasks that a worker performs within one particular job has engaged in _____
Job enlargement
Which of the following is an internal recruiting method?
Job posting
The Ryerson University Library is organized in a hierarchy with six unit heads reporting to a chief librarian. Within these units are fifteen librarians and forty-seven full time library staff. One of the tools used in the organizational development of the library was to systematically move employees from one job to another to give them an opportunity to learn and use different skills. The Ryerson University Library used _____
Job rotation
A ______ is a strategic alliance in which two existing companies collaborate to forma third, independent company
Joint venture
Which of the following is NOT a step in the management by objectives (MBO) process?
Jointly develop operational plans
Technology is the ______ used to transform inputs (raw materials, information, etc.) into outputs (products or services).
Knowledge, tools, and techniques
An expatriate is someone who _____
Lives and works outside of his or her own country
The signing of the _____ created a regional trading zone in Europe
Maastricht Treaty
The last step in effective planning is to ______
Maintain flexibility in planning
Of all types of departmentalization, ______ departmentalization requires the highest level of management skill for successful implementation
Matrix
According to the SMART guidelines, goals should be ______
Measurable
Nestle is a company headquartered in Switzerland with manufacturing plants in Columbia, Australia, Canada, Egypt, Kenya, and more than 90 other nations. Nestle is an example of a _____
Multinational corporation
____ are informally agreed-on standards that regulate team behavior
Norms
Budgets are an example of _____ planning
Operational
_____ is the collection of activities that transform inputs into outputs that customer's value
Organizational process
Which of the following provides employment counseling services for employees faced with downsizing?
Outplacement services
A team has finally matured into a fully-functioning team at the ____ stage of development
Performing
____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other
Personality
______ integrity tests indirectly estimate employee honesty by measuring psychological traits
Personality based
The three stages of moral development identified by Kohlberg are _______
Pre conventional level, conventional level, and post conventional level
______ are standing plans that indicate the specific steps that should be taken in response to a particular event
Procedures
_____ is a tactic in which an advocacy group actively tries to convince consumers not to purchase a company product or service
Product boycott
Many orthopedic parts are almost identical in size and shape. Stryker Howmedica Osteonics in New Jersey used a semi-autonomous work group to develop Product Recognition Technology that makes sure parts are identified correctly and orders are filled correctly. This group would be classified as a(n) ______
Project team
Which of the following kinds of team is always temporary?
Project team
According to the ______ theory, companies go through long, simple periods of environmental stability, followed by short, complex periods of dynamic, fundamental environmental change, finishing with a return to environmental stability
Punctuated equilibrium theory
To protect its farmers, Japan put limitations on the amount of mushrooms and leeks that could be imported into Japan from China. This limitation is an example of a(n) _____
Quota
An organization which is a _______ in terms of its adaptive strategy would NOT follow a consistent strategy
Reactor
____ is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed
Reengineering
_____ forces support the status quo
Resistance
_____ are the assets, capabilities, processes, information, and knowledge than an organization uses to improve its effectiveness and efficiency, to create and sustain competitive advantage, and to fulfill a need or solve a problem
Resources
The purpose of a ______ strategy is to run around very poor company performance by shrinking the size or scope of the business
Retrenchment
Which of the following jobs would be most likely to require someone who has high degree of extraversion?
Salesperson
Which of the following is NOT one of the rules for effective brainstorming?
Select an open-minded group leader
______ is the process of gathering information about job applicants to decide who should be offered a job
Selection
_____ occurs when workers withhold their efforts and fail to perform their share of the work
Social loafing
_____ is the process of solving problems by consistently applying the same rules, procedures, and processes
Standardization
Top management is responsible for developing long-term ____ that make clear how the company will serve customers and position itself against competitors in the next two to five years
Strategic plans
The ____ interview uses only standardized, job-related interview questions that are prepared ahead of time and asked of all candidates
Structured
To make sure that people of all racial and ethnic backgrounds have the same opportunities, companies should ____
Survey Employees about their perceptions and satisfaction
Which of the following is NOT one of the characteristics of SMART goals?
Synergistic
In 2000, the United states imposed a tax on all still imports in an effort to protect about 5,000 jobs. This tax is an example of a(n) _______
Tariff
The two general kinds of trade barriers are ____
Tariff barriers and nontariff barriers
______ is the knowledge, tools, and techniques used to transform inputs into outputs
Technology
Global business is defined as ______
The buying and selling of goods and services to people from different countries
______ is a primary source of organizational culture
The company founders
_____ means providing opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance
Training
Which of the following countries has the largest direct foreign investment in the United States?
United Kingdom
A(n) _____ is defined as a team composed of geographically and/or organizationally dispersed coworkers who use telecommunications and information technologies to accomplish an organizational task
Virtual team
Organizations use behavioral addition, behavioral substitution, and ______ to change their organizational culture
Visible artifacts
In May 2005, US Attorney Michael J Sullivan announced that United States had settled civil claims arising out of a suit that alleged Oracle Corporation had violated the False Claims Act in connection with the billing the federal government for software training services. The US government learned about the overcharging from a former Oracle vice president. The vice president acted as a(n) _____
Whistleblower
According to the text, a(n) ______ is a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes
Work team
Which of the following is an external recruiting method?
advertising
The first step in the strategy-making process is to ______
assess the need for strategic change
In the typical S-curve pattern of innovation, increased effort (i.e..money research and development) brings only small improvements in technological performance when performance limits of the technology are reached ______
at the end of the cycle
Why is it often difficult for an employee to assume the role of whistleblower
because employees fear that they will be punished
A(n) _____ is the individual who is formally in charge of guiding a change effort
change agent
Planning is ultimately based upon_____
choosing a goal and developing a method or strategy to achieve that goal
_____ are workplace cultures in which workers perceive that new ideas are welcomes, valued, and encouraged
creative work environments
The social responsiveness strategy that could be considered essentially a public relations approach is the _____ strategy
defensive
______ are the expectations that a company will voluntarily serve a social role beyond its economic, legal, and ethical responsibilities
discretionary responsibilities
The _____ model holds that the only social responsibility that businesses have is to maximize profit
economic
When resistance to change is based on insufficient. incorrect, or misleading information, mangers should use _____ as an approach to manage resistance
education and communication
_____ occurs when a company sells domestically produced products to costumers in foreign countries
exporting
Organizational _______ is the successful implementation of creative ideas in organization
innovation
Decentralization _____
leads to faster decision making and more satisfied customers and employees
Rain wood, which is used to make pool cues and pictures frames, was declared an endangered species and its export is regulated by the government of Indonesia. In spite of attempts to control the sale of the wood, it is still being carried across Indonesia's national borders and sold in Malaysia where government officials pretend the wood was legally acquired. Companies that buy the illegally-acquired wood in Malaysia are ignoring their _____ responsibility to society
legal
Sodima is a French cooperative that owns the name, the trade secrets, and the patents on Yoplait yogurt. General Mills pays Sodima for the right to sell Yoplait yogurt in the United States. This is an example of _____
licensing
In terms of the chain of command, ____ authority is the right to command immediate subordinates, while _____ authority is the right to advise but not command others who are not subordinates
line; staff
Who is primarily responsible for developing operational plans?
lower-level managers
With _____ departmentalization, most employees report to two bosses
matrix
One of the reasons items manufactured in Southeast Asia are imported into the United States less expensively is that workers are paid a small amount of money for each item produced. The manufacturers operating in Southeast Asia used what type of pay plan?
piecework
Fear of a lawsuit prevents many employers from giving totally honest recommendations to former employees. This reflects a change in the _____ component of the general environment.
political/legal
The two general categories of stakeholders are ______ stakeholders and _______ stakeholders
primary; secondary
Hallmark has four departments. These departments are (1) flowers and gifts, (2) cards and e-cards, (3) hallmark collectibles, and (4) photo albums and scrapbooks. Hallmark uses _____ departmentalization
product
Two homebuilders are building homes in nearby subdivisions. One is offering 2,500 square foot homes with two acre yards, The other is offering a similarly sized house with quarter acre yards. The builder offering the smaller lots cannot keep up with demand. The builder offering the large lots has several unsold houses. The builder with the larger lots could use ____ to determine why his homes are not selling
reactive customer monitoring
The highest level to team autonomy is found in ____
self-designing teams
When a CEO opened the nationwide sales force meeting with a crude sexually explicit joke it was an examples of ______
sexual harrassment
The purchase of new technologies to replace older ones is an example of _______
technological substitution
The three steps in the basic process of managing organizational change outlined by Kurt Lewin are _____
unfreezing, change intervention, and refreezing
