MGMT Quiz 7 (Chapter 8)

When managers and employees within the same department are brought together in cross-functional teams to solve particular problems, their company is using a team-based design.

True

What is the main difference between a vertical hierarchy of authority and a horizontal specialization?

Vertical hierarchy shows who reports to whom and horizontal specialization shows the different jobs.

An advertising firm, DigiSight, utilizes a virtual structure. Which of the following best describes how DigiSight is organized?

DigiSight's employees work from their home offices and communicate via video conferencing and other technologies.

A hierarchy culture has an internal focus; it values ________ over flexibility.

Stability and control

Victoria, a shift manager in a shoe factory, directly supervises 40 employees on her shift. The 40 workers who report directly to Victoria represent her

span of control

Staffing, appraising, compensation, and training and development are types of

human resource practices

A company dress code and award ceremonies would be apart of

observable artifacts

The IT network that allows for the movement of organizational information within that company is known as the organizational structure.

False

Sadiya, who owns a dance studio, consistently reminds her employees that dance lessons are a luxury for customers, so they should be both informative and fun. By making these statements, Sadiya is------------------- .

explicity stating values and norms preferred by her organization.

Georgie's Orchards, a firm that grows, processes, and cans peaches, uses a ________ structure that separates workers based on their tasks or special skills.

functional

Two advantages of decentralization are that (1) managers are encouraged to ask for assistance to solve their problems, and (2) decisions are made more slowly because they are discussed at a higher level of management.

False

Customers often comment on the ________ at Nate's Wine and Spirits. The employees are engaged, knowledgeable, and friendly to the point that customers describe it as a family-like atmosphere. Their "social glue" is so strong they even do things together outside of work.

Organizational culture

Culture change often occurs when two organizations merge and must find a single unifying culture, or when an organization's culture causes major problems and must be drastically changed in order to ensure the company's survival. Changing an organization's culture is not an easy process, but it can be done with the use of 12 key mechanisms. This activity is important because culture change is a difficult process that you are likely to encounter in your career and understanding how to make it happen is a valuable skill.

Rewards, titles, promotions, and bonuses [ Choose ] Ms. Khurana has made public apologies on behalf of the company, instituted thorough internal investigations, and spends a few days each month meeting with small groups of Elision employees at multiple locations to explain how she's working to resolve ethical problems. Elision is tracking the number of hours of ethics education its employees earn. Elision has built thorough and validated integrity testing into its selection system for new employees. Managers are encouraged to email one subordinate each week who they've noticed is doing the right thing, even when it's difficult, and congratulate them. Managers copy Khurana on the email so that she is aware of the employees' choices and able to congratulate them herself. Word about Khurana is spreading among employees after many have found news articles outlining her reputation for integrity, personal philanthropy, and willingness to turn down profitable opportunities when an ethical problem exists. At the end of all meetings at Elision, attendees have started saying "We Stand UP" in unison. This reminds employees that the company wants to be upstanding in its endeavors as they go forth to tackle their jobs. Elision is adopting new software that will allow its compliance division to better track employee transactions. Elision is working to reduce its ecological footprint. The company has instituted a program where employees can receive bonuses based on their ridesharing, recycling, and waste reduction efforts. Elision's values statement now begins with "Committed To Making Things Right" to signify that Elision wants to correct its past mistakes, and also operate in the "right" way in all its future endeavors. The company's compliance division is making suggestions for delayering and reconfiguring that will help employees know where to go when they have questions and concerns. The walls at Elision were once covered with news stories, photos, and awards representing conquests and profits. The company is slowly removing these items, replacing them with reminders of the company's social impacts, as well as those of other organizations that have exemplified social responsibility. Elision employees now spend 4 hours of paid time each month engaging in continuing education that teaches them about ethics and social responsibility. Organizational

The chain of command is also known as the----------------------- .

hierarchy of authority